Independent - accommodation in Mermaid Beach

Excellent customer service from all staff.

We loved our stay!

Being a seasoned traveler and doing extensive research on everywhere I stay - The Langham hotel stood out to me. From the concierge welcome, taking our bags out of the car and bringing to our room, free parking, wonderful and quick check in. This was just to start - the room was immaculate, the nicest hotel I have stayed in. So much thought went into the decor - huge bathroom - rainfall shower, separate big bath, beautiful large bed, and absolutely stunning views from the room! A beautiful pool area outside with a bar, right on the beach front as well as an indoor pool and a stunning gym - which you'd be hard pressed to beat at any other hotel overlooking the beach. Also, has saunas, another fitness studio and a spa for massages, facials etc. The hotel also boasts restaurants and a beautiful high tea as well. The service the entire time was outstanding - no need to follow up on anything (like I do almost everywhere else I stay) and so attentive and staff went over and beyond. Having read through the reviews - just for anyone looking to stay here, there is the hotel part and jewel residences (apartments with kitchen etc) and have share facilities. However, some of the comments for the hotel on this page have been those who stayed at jewel residences, so please note this is for the hotel where there is a full hotel service :)