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4.1 out of 5

"I got a early checking which was very much appreciated. The sheets on the made bed had not been changed from the previous tenent and the carpets where ... " More

By a verified traveller on Sat 09 May 2020

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Hotel Description

Oaks Mackay Carlyle Suites places you in the center of Mackay, within just a 15-minute stroll of Queens Park Orchid House and Mackay Enertainment and Convention Centre. Highlights at this aparthotel include an outdoor swimming pool and in-room balconies.

You can enjoy an LED TV with cable channels, and each apartment features WiFi, a DVD player, and a hair dryer. In-room dining is easy with amenities like a refrigerator, a microwave, and room service. A phone, an iron/ironing board, and a wardrobe or closet are also available.

This smoke-free aparthotel offers free WiFi in public areas, dry cleaning/laundry services, and tour/ticket assistance. Plus you'll find luggage storage and an elevator.

Places within a 15-minute walk of this 4-star Mackay aparthotel include Artspace Mackay and Jubilee Park.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$139* Per night/room 12 Jun. - 13 Jun.

Holiday Special, Apartment, 2 Bedrooms (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

1 Bedroom Apartment (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms (No Housekeeping Service)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 2 Bedrooms (Weekend Special)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Oaks Mackay Carlyle Suites ratings based on 106 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Mackay Carlyle Suites

Everyone (74) Couples (8) Business (6) Family (17) Other (1)
3 out of 5
I got a early checking which was very much appreciated. The sheets on the made bed had not been changed from the previous tenent and the carpets where dirty. Other than that it is ok but not to the standard of other Oaks apartments I have stayed in.

Posted by on 9 May 2020

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5 out of 5
I loved staying here. Staff were amazing in when there was an issue with the booking through Wotif. They went above and beyond to fix the issue.

Posted by on 29 Apr. 2020

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2 out of 5
It was very clean which was lovely, there were a lot of cupboard doors that didn’t shut or where damaged. Admin didn’t have any check in forms so I was made to write in just a piece of paper. We booked an apartment with 2 rooms and when arriving found a 1 bedroom so then had to call admin to ask about the second room. She supplied a key for the second room which she wasn’t sure if it was been used etc so she had to check. Just found it to be a very unprofessional place.

Posted by , from Gold Coast on 26 Apr. 2020

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5 out of 5

Posted by on 18 Mar. 2020

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5 out of 5
The staff were helpful & allowed us in to our rooms early which we appreciated. The location of the property is great & close to shops.

Posted by , from Rockhampton on 28 Feb. 2020

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1 out of 5

Posted by on 14 Feb. 2020

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2 out of 5
The apartment was clean. However , we were at the end of the building near the pub .. both Friday and Saturday night it sounded like the band at the pub was in our room - very loud.. unable to get to sleep. On top of that the aircons struggled to keep the rooms and living area cool due to the sun . Both rooms had a slender glass cut out so sunlight streamed in from 5.30am .. so unfortunately we wouldn’t stay again

Posted by , from Townsville on 12 Feb. 2020

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3 out of 5
Staff service was professional. The cleanliness of the room was excellent.

Posted by on 14 Jan. 2020

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3 out of 5

Posted by on 6 Jan. 2020

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4 out of 5
We had a self contained unit which was great for our family.

Posted by on 2 Dec. 2019

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About the Oaks Mackay Carlyle Suites

Location 23 Alfred Street, Mackay, QLD 4740

Property Features

Oaks Mackay Carlyle Suites offers its guests an outdoor pool, tour/ticket assistance, and dry cleaning/laundry services. WiFi is free in public spaces. Oaks Mackay Carlyle Suites also features room service (during limited hours) and an elevator. This 4-star Mackay aparthotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 6 levels
  • Built in 2015
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Transport

  • Airport: Mackay, QLD (MKY) (6 km / 3.8 mi)
  • Train station: Mackay Station (5.1 km / 3.2 mi)

Room Amenities

Oaks Mackay Carlyle Suites offers 53 air-conditioned accommodations with DVD players and hair dryers. Rooms open to balconies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. In-room wireless Internet access is available for a surcharge. LED televisions come with cable channels.

  • Private balcony
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Shower
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 9:00 PM.

The front desk at this property is open daily from 6:00 AM - 9:00 PM.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Carlyle Aparthotel Mackay
  • Oaks Carlyle Aparthotel
  • Oaks Carlyle Mackay
  • Oaks Carlyle
  • Oaks Carlyle
  • Oaks Carlyle Mackay
  • Oaks Mackay Carlyle Suites Mackay
  • Oaks Mackay Carlyle Suites Aparthotel
  • Oaks Mackay Carlyle Suites Aparthotel Mackay
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.