4.2 out of 5

"Very comfortable hotel to stay in. Reception staff were friendly. Room serviced daily. Amenities such as a self contained apartment with washing ... " More

By a verified traveller on Mon 27 Aug 2018

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Hotel Description

Oaks Carlyle places you in the centre of Mackay, within just a 15-minute stroll of Queens Park Orchid House and Mackay Enertainment and Convention Centre. Highlights at this aparthotel include an outdoor swimming pool and in-room balconies.

You can enjoy an LED TV with cable channels, and each apartment features WiFi, a DVD player and a safe. In-room dining is easy with amenities like a fridge, a microwave and room service. A hairdryer, a phone and an iron/ironing board are also available.

This smoke-free aparthotel offers barbecues, dry cleaning/laundry services and tour/ticket assistance. Plus you'll find luggage storage. There's also the convenience of free self parking.

Sights within a 15-minute walk of this Mackay aparthotel include Artspace Mackay and Jubilee Park.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$127 per night

Holiday Special, Apartment, 2 Bedrooms (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom Apartment (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms (No Housekeeping Service)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 2 Bedrooms (Weekend Special)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Oaks Carlyle ratings based on 86 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Carlyle

Everyone (68) Couples (5) Business (6) Family (6) Other (1)
2 out of 5
Poor customer service, not greeted in a friendly manner, no smile from the receptionist. We were called at 1:39pm just before we were about to check in and were told that they had to cancel our room due to maintenance issues. We were told the only option was to stay at another Oaks hotel in Mackay. I was disappointed by this and stated that it was an inconvenience to our travel plans. I was then put on hold on the phone call and was told that we can now stay at the hotel as they had shuffled things around. The room photos are misleading and aren’t of the actual rooms we stayed in. The photos were of much larger rooms. We payed $240 for 1 night for a very small 2 bedroom apartment which was way over priced especially for a place like Mackay. The view was overlooking the carpark and there is a fire station situated behind the hotel which was noisy as sirens went off twice throughout our stay disturbing sleep. There was mould in the bathroom and the glass shelf in the shower was dirty and mouldy. There is only 1 toilet and bathroom in the 2 bedroom apartment which is not sufficient for 4 guests. We were told we only had half an hour of wifi to use and anymore than that we would have to pay. Definitely would not recommend this place to anyone.

Posted by , from Mackay on 16 Jun. 2019

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4 out of 5
Didn’t like the noise from surrounding venues. Everything else was good

Posted by on 26 May 2019

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Comment from Hotel Management

11 Jun. 2019 by Front Office

Good Afternoon, Thank you for your response. Kind Regards, Oaks Carlyle

4 out of 5
Nice tidy room. Plenty of space. Fridge, microwave and cutlery all there. Reception called to make sure we knew where to go. Very friendly

Posted by on 18 May 2019

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Comment from Hotel Management

29 May 2019 by Front Office

Hi, Thank you for your recent review. We are glad you enjoyed your stay and hope to see you next time when you're in MacKay. Thanks, Olivia

5 out of 5
Great location. Close to many food places for dinner. Easy parking.

Posted by on 27 Apr. 2019

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5 out of 5
easy walk into town and close to restaurants and bars

Posted by on 7 Apr. 2019

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Comment from Hotel Management

20 Apr. 2019 by oakscarlyle

Thanks for leaving feedback, we are pleased to hear you enjoyed your stay. Warm Regards, Olivia

5 out of 5
Great location, good price and perfect for our visit with family. Front desk staff were super pleasant and friendly. Definitely would stay again.

Posted by on 1 Apr. 2019

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Comment from Hotel Management

20 Apr. 2019 by oakscarlyle

Thanks for leaving feedback, we are pleased to hear you enjoyed your stay. Warm Regards, Olivia

5 out of 5

Posted by on 23 Mar. 2019

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5 out of 5
The property is well located to the CBD. With Hotels, restaurants, cafes and shops within walking distance.

Posted by on 13 Mar. 2019

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Comment from Hotel Management

20 Apr. 2019 by oakscarlyle

Thanks for leaving feedback, we are pleased to hear you enjoyed your stay. Warm Regards, Olivia

4 out of 5

Posted by on 3 Mar. 2019

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4 out of 5
Friendly staff and good location for work. I would rebook and recommend to friends.

Posted by on 14 Jan. 2019

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Property Features

As a guest of Oaks Carlyle , you'll find an outdoor pool, tour or ticket assistance, and a BBQ. Oaks Carlyle also features dry cleaning/laundry services and room service (during limited hours). The front desk is open around the clock. Self parking is free. This 4-star Mackay aparthotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 6 levels
  • Built in 2015
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Mackay, QLD (MKY) (6.1 km / 3.8 mi)
  • Train station: Mackay Station (5.6 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Oaks Carlyle offers 53 forms of air-conditioned accommodation with DVD players and a safe. Rooms open to balconies. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and a hairdryer. This Mackay aparthotel provides wireless Internet access for a surcharge. LED televisions come with cable channels.

  • Private balcony
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • DVD player
  • Fridge
  • Microwave
  • Shower
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.00 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20.00 per night
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Carlyle Aparthotel Mackay
  • Oaks Carlyle Aparthotel
  • Oaks Carlyle Mackay
  • Oaks Carlyle