By most standards, this is a nice hotel. The rooms are modern and clean, the food is good and the STAFF is friendly and helpful. If that was the end of the story, I would have given them 5 stars. Note that I said the staff is friendly and helpful. Sadly, the management CHOSE to turn what should have been a positive experience for my wife and I into a very negative one. On 1/17/2024, I booked a room through Hotels.com for 1/19/2024. Or so I thought. I immediately realized that I mistakenly booked the room for the 18th. I immediately called the hotel and asked them to change my reservation from the 18th to the 19th. They happily reserved a room for the 19th. Great, right? Wrong. After locking me in for the 19th they informed me that they were keeping my money for the 18th. It turns out that once you pull the trigger on a room at this place, that's it. No refunds, no changes, no discussion, no compassion. Plus, they tacked on a little extra for the 19th because it was a Friday. Even if they had charged me a reasonable cancellation fee, we wouldn't be having this discussion.
But...no. Bottom line, my one-night stay cost me well over $500!! When I returned home I called the hotel to plead my case once more only to be told NO with a Sorry, sucks to be you attitude. So, if you choose to stay here, cross every T and dot every I and pray you don't need any humanity because none will be offered. What a shame.