4.1 out of 5

"We had a bad experience with our shuttle not arriving that we had booked and the staff were so helpful in getting us transport to airport, one staff m ... " More

By a verified traveller on Tue 12 Jun 2018

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Hotel Description

Hilton Los Angeles/Universal City places you steps from Universal Studios Hollywood™ and within a 15-minute stroll of Universal CityWalk. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour fitness centre.

You can enjoy WiFi, wired Internet and cable TV, featured in all 495 rooms. Fridges and round-the-clock room service make in-room dining convenient. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Coffee/tea makers, safes and hairdryers are also available.

The restaurant, Cafe Sierra, serves Californian cuisine and is open for breakfast, brunch, lunch and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. 32000 square feet (2973 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Other amenities include a fitness centre, WiFi in public areas and a coffee shop/café. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

With a stay at this 4-star Universal City hotel, you'll be 4.2 km (2.6 mi) from Hollywood Bowl and 4.3 km (2.6 mi) from Warner Brothers Studio.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$300* Per night/room 29 Sep. - 30 Sep.

Executive Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Diplomat Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Los Angeles/Universal City ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Los Angeles/Universal City

Everyone (13) Family (1)
5 out of 5
Staff were great and helpful, rooms were big comfy beds, waiters and bar staff were fantastic

Posted by on 7 Sep. 2019

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4 out of 5
Basic accomodation, room smelt a little. Clean and tidy

Posted by on 17 Aug. 2019

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Comment from Hotel Management

4 Sep. 2019 by Angie M., Marketing Manager.

Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future!   Angie M., Marketing Manager.

2 out of 5

Posted by on 19 Feb. 2019

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Comment from Hotel Management

3 Apr. 2019 by Angie M., Marketing Manager

Thank you for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay.  We strive to exceed your expectations and I will be sharing your review with our management team.   Angie M., Marketing Manager

2 out of 5
Room smells, complained and asked for room to be deodorised next day, still not good. Noisy water pipes at night. Walking access to Universal Studios could be improved.

Posted by , from Sydney on 6 Nov. 2018

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Comment from Hotel Management

9 Nov. 2018 by Angie M., Marketing Manager

Thank you for taking a moment  to share your experience on your stay. I am pleased to see that you enjoyed your time with us. We are sorry you experienced an inconvenience with the noise! I will make sure to take that feedback with the management team! We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager

5 out of 5
We had a bad experience with our shuttle not arriving that we had booked and the staff were so helpful in getting us transport to airport, one staff member in particular called himself chuckles I would particularly like to thank him for his wonderful service. I highly recommend this wonderful hotel. Cheryl Jensen

Posted by on 12 Jun. 2018

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Comment from Hotel Management

12 Jun. 2018 by Angie M., Marketing Manager

Thank you for taking a moment from your busy schedule to share your experience! . I am pleased to see that you enjoyed your stay. Thank you for recognizing the friendly and helpful service of our hotel staff . We look forward to welcoming you back to our property in the not too distant future.   Angie M., Marketing Manager

5 out of 5
Excellent location for Universal Studios . We booked a corner suite overlooking the park which was amazing . It was large , comfortable with a large sofa, fantastic views . Quiet . Would only say the air con needs to be upgraded as very noisy .

Posted by , from Sydney Australia on 24 May 2018

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Comment from Hotel Management

4 Jun. 2018 by Marketing Manager

Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future! Great photos, thank you!   Angie M., Marketing Manager.

5 out of 5

Best hotel for universal studios

We had a wicked view of the theme park and all the beautiful mountains.. the king room was perfect nice big bathroom small couch to sit and watch tv .. elevators were nice a quick .. buffet breakfast was worth it !! The lady who checked us in was so nice ... thankyou guys we would definitely stay there again

Posted by , from australia on 13 Nov. 2017

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Comment from Hotel Management

16 Nov. 2017 by Angie M., Marketing Coordinator

Dear Courts, Great photos! Thank you for those and for taking the time in leaving us a review on your stay. We are happy to see you enjoyed yourself and we look forward to having you back in the near future. Angie M., Marketing Coordinator

3 out of 5

Nice Hotel

The hotel was nice, it says it's only across the road from Universal Studios but really it's a walk for 10min up a hill and over a bridge. There is no laundry facilities so if you're travelling with a family the closest one is a taxi ride which becomes expensive. Same with a supermarket. The restaurants are a 10-15 min walk away up the hill on Universal Walk.

Posted by , from perth on 14 Sep. 2017

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Comment from Hotel Management

21 Sep. 2017 by Angie M., Marketing Coordinator

Dear Fiona, Thank you for taking the time in leaving us a review on your stay. We apologize you were not informed about our in-house laundry services... We hope to have you back in the near future! Angie M., Marketing Coordinator

5 out of 5

Fabulous Location to Universal

Pros: Proximity to Universal, staff, cleanliness and room size.
Cons: We were overall very happy with everything.
Location: Universal Studios, Universal City Walk, Quick trip down to Hollywood Blvd
Staying at the Hilton was the perfect way for us to end our holiday. The room was very spacious and clean, and the views were awesome. Proximity to Universal and the Universal City Walk was fabulous - no need to use the shuttle, it's a super easy & quick walk down the hill. Loved seeing the wax figure of Robert Pattinson in the foyer! Staff were friendly and eager to help out. The hotel was under going renovations but this had no impact on our stay and noise was very minimal. We ate breakfast in the Sierra Café and it was lovely - especially the array of fresh fruit (exactly what we needed after lots of meals of pancakes & hamburgers). My husband & son made good use of the pool area, and they were very impressed with it. I would happily recommend Hilton Universal to anyone and we will stay here again on our next visit to the US.

Posted by , from Auckland, NZ on 28 May 2017

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Comment from Hotel Management

12 Jul. 2017 by Angie M., Marketing Coordinator

Dear Sally, Thank you for taking the time in leaving us a review and for choosing Hilton Los Angeles/Universal City. We are so happy to see we exceeded your expectations and enjoyed your view! We are looking forward to your return in the near future. Angie M., Marketing Coordinator

3 out of 5

Nice hotel close to Universal Studios.

Pros: Location, staff and facilities were all positive aspects to this hotel.
Cons: Although were probably there during peak time the cost of the hotel was a negative for us.
Location: Location was great for Universal Studios, Universal City Walk, Hollywood Walk of Fame, Downtown LA, and a short bus ride to the The Grove.
Hotel is a good choice for a visit to Universal Studios. It also a short train trip to Hollywood Walk of Fame but away from the craziness of that area. Breakfast and dining options were good in the Hotel with Universal City Walk a short walk or shuttle ride for other dining options. The room itself was adequate for 2 adults and the staff were friendly and helpful. We used the local metro and bus systems to get around to Beverly Hills, The Grove and Farmers Market etc... which we found convenient and cost effective.

Posted by , from Melbourne, Australia on 18 Aug. 2016

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About the Hilton Los Angeles/Universal City

Location 555 Universal Hollywood Dr, Universal City, CA 91608

Property Features

Hilton Los Angeles/Universal City offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. There's an onsite business centre. Event space at this hotel measures 32000 square feet (2973 square metres) and includes conference rooms. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the business-friendly Hilton Los Angeles/Universal City. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Universal City hotel.

  • 495 guestrooms or units
  • 24 levels
  • 32000 sq ft of conference space
  • 2973 sq. m of conference space
  • Built in 1984
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Burbank, CA (BUR-Bob Hope) (8.4 km / 5.2 mi)
  • Train station: Burbank Bob Hope Airport Station (8.2 km / 5.1 mi)
  • Metro station: Universal City Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Los Angeles/Universal City offers 495 forms of air-conditioned accommodation with laptop-compatible safes and a safe. Beds feature premium bedding. Televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and a hairdryer. This Universal City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Cafe Sierra – This restaurant specialises in Californian cuisine and serves breakfast, brunch, lunch and dinner.

Lobby Lounge – This lobby lounge serves lunch, dinner and light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50.00 per accommodation, per stay, plus a deposit of USD 50.00 per stay
  • Weight limit: 75 lb

Policies

The onsite self parking area has a vehicle height restriction of 6 feet. Oversized vehicles must utilize valet parking (surcharge). For more information, please contact the property using the information on the reservation confirmation received after booking.

This property's policy is that pets may not be left unattended in guestrooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

This property charges the following refundable deposits per night, collected at the time of booking: USD 100 for Executive Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower) bookings, USD 100 for Executive Room, 2 Queen Beds, Non Smoking bookings, USD 200 for Suite, 1 Bedroom, Non Smoking bookings, USD 200 for Diplomat Suite, 1 King Bed, Non Smoking bookings, USD 200 for 1 King Bed Directors Suite bookings, and USD 200 for Suite, 2 Queen Beds, Non Smoking (Universal) bookings. For more details, please contact the property using the number provided on the booking confirmation email.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30.00 for adults and USD 0.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 7.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 7.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 7.95 (rates may vary)
  • Self-parking fee: USD 28.00 per night (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50.00 per accommodation, per stay
  • Early check-in fee: USD 25.00 (subject to availability)
  • In-room microwave fee: USD 10.00 per stay
  • Rollaway bed fee: USD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Los Angeles/Universal City
  • Hilton Los Hotel Angeles/Universal City
  • Los Angeles/Universal City
  • Los Angeles/Universal City Hilton
  • Hilton Los Angeles/Universal City Hotel
  • Hilton Los Angeles/Universal Hotel
  • Hilton Los Angeles/Universal
  • Hilton Los Angeles/Universal City Hotel
  • Hilton Los Angeles/Universal City Universal City
  • Hilton Los Angeles/Universal City Hotel Universal City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.