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Sheraton Universal Hotel

4-star property
333 Universal Hollywood Drive, Universal City, CA 1800 796 370
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3.0 out of 5
See all 3 wotif Reviews

"The property was good. The room was quite small with limited storage. Bathroom had a used face cloth left on the shower when we arrived. Lighting wasn ... " More

By a verified traveller on Mon 17 Oct 2022

Points Of Interest

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Hotel Description

At Sheraton Universal Hotel you'll be 0.4 km (0.3 mi) from Universal Studios Hollywood and 4 km (2.5 mi) from Warner Brothers Studio. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a poolside bar.

The restaurant, The California's, serves American cuisine and is open for breakfast and lunch. The Reel Pool Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, spa tub, and pool loungers. 32774 square feet (3045 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning full breakfast is served between 7:00 AM and 11:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute drive of this 4-star Universal City hotel include Hollywood Walk of Fame and Capitol Records Tower.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$337* Per night/room 16 Apr. - 17 Apr.

Premium Room, 1 King Bed, Non Smoking, Lanai

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Universal Hotel ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Universal Hotel

Family (3)
2 out of 5
Construction noise started at 7am on a Saturday. No sleep in

Posted by on 17 Dec. 2022

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Comment from Hotel Management

21 Dec. 2022 by Michael Garcia

We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future.

4 out of 5
The property was good. The room was quite small with limited storage. Bathroom had a used face cloth left on the shower when we arrived. Lighting wasnt great but overall the hotel was good, and great location for Universal. We didn't use the shuttle, it was quicker to walk.

Posted by on 17 Oct. 2022

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Comment from Hotel Management

19 Oct. 2022 by Michael Garcia

Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!We would like to apologize for the negative encounter you experienced with the other guest during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future.

3 out of 5
Was very disappointed that a room we booked for a 5 day stay months ago was given away to another person on our first nights stay because our flight was delayed into LA and it 1 hour to get our bass at the airport.We arrived at 1:30am with 2 young kids got told that had arranged for to us to go to another motel 10 minutes up the road. Eventually we got to the other motel at 2:30 in the morning . Definitely not how you expect to be treated when you have paid for a room after a total of 15 flight

Posted by on 28 Aug. 2022

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Comment from Hotel Management

31 Aug. 2022 by Michael Garcia

Thank you for choosing to stay with us and providing your honest feedback. Please allow us to take this opportunity and extend our warmest and most sincere apology for the inconvenience you experienced during your last visit with us. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

About the Sheraton Universal Hotel

Location 333 Universal Hollywood Drive, Universal City, CA 91608

Property Features

Sheraton Universal Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 32774 square feet (3045 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Sheraton Universal Hotel. For a fee, parking is available. This 4-star Universal City hotel is smoke free.

  • 461 guestrooms or units
  • 20 levels
  • 32774 sq ft of conference space
  • 3045 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Bob Hope Airport Station (7.9 km / 4.9 mi)
  • Metro station: Universal City Station (0.7 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:30 AM.

The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.

The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Maximum 1 per room (weight limit: 40 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 17
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 21–34 per person
  • Covered self parking fee: USD 39.60 per night (in/out privileges)
  • Secured valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Universal
  • Hotel Universal
  • Sheraton Hotel Universal
  • Sheraton Universal
  • Sheraton Universal Hotel
  • Universal Hotel
  • Universal Sheraton
  • Universal Sheraton Hotel
  • Sheraton Universal Hotel Hotel
  • Sheraton Universal Hotel Universal City
  • Sheraton Universal Hotel Hotel Universal City

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.