"The property was good. The room was quite small with limited storage. Bathroom had a used face cloth left on the shower when we arrived. Lighting wasn ... " More
The restaurant, The California's, serves American cuisine and is open for breakfast and lunch. The Reel Pool Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, spa tub, and pool loungers. 32774 square feet (3045 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning full breakfast is served between 7:00 AM and 11:30 AM. There's also the convenience of valet parking.
Sights within a 10-minute drive of this 4-star Universal City hotel include Hollywood Walk of Fame and Capitol Records Tower.
21 Dec. 2022 by Michael Garcia
We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future.
19 Oct. 2022 by Michael Garcia
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!We would like to apologize for the negative encounter you experienced with the other guest during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future.
31 Aug. 2022 by Michael Garcia
Thank you for choosing to stay with us and providing your honest feedback. Please allow us to take this opportunity and extend our warmest and most sincere apology for the inconvenience you experienced during your last visit with us. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
Sheraton Universal Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 32774 square feet (3045 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Sheraton Universal Hotel. For a fee, parking is available. This 4-star Universal City hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:30 AM.
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.