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The Lancaster Hotel

4.0 star property

Photo gallery for The Lancaster Hotel

View from property
Hair dryer, bathrobes, towels
View from property
Exterior
Hair dryer, bathrobes, towels

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Room service
  • Housekeeping
The current price is AU$198
includes taxes & fees
10 May - 11 May

Explore the area

View map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Queensway
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪62 min drive‬

Room options

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite

Superior Double Room, Ensuite

7.0 out of 10
Good
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room, Ensuite

Superior Triple Room, Ensuite

Superior Triple Room, Ensuite

7.0 out of 10
Good
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite

Superior Suite, Ensuite

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Twin Room, Ensuite

Superior Twin Room, Ensuite

Superior Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

7.4 out of 10
Good
(27 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

London

The Lancaster Hotel puts you in the heart of London, steps from Kensington Gardens and within a 10-minute stroll of Hyde Park. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and tour/ticket assistance. Other amenities include multilingual staff, luggage storage and a lift. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM. .Attractions within a 20-minute walk of this 4-property class London City Centre hotel include Kensington High Street and Kensington Palace.

What's nearby

  • Kensington Gardens - 2 min walk - 0.2 km
  • Hyde Park - 6 min walk - 0.5 km
  • Westbourne Grove - 8 min walk - 0.7 km
  • Queensway - 9 min walk - 0.8 km
  • Kensington Palace - 15 min walk - 1.3 km

Getting around

  • Lancaster Gate Underground Station - 6 min walk
  • London Paddington Station - 10 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪Nipa - ‬8 min walk
  • ‪Italian Gardens Café - ‬6 min walk
  • ‪Bizzarro - ‬8 min walk

About this property

The Lancaster Hotel

There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and room service (during limited hours) are also featured at The Lancaster Hotel.

This 4-star London hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site
  • Dining venue
The Lancaster Hotel offers 46 air-conditioned accommodations with complimentary bathrobes and a hairdryer. 32-inch flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
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The price is AU$297
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.99 per person
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.99 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Guards Hotel
Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
Arbor Hyde Park Hotel London, England
Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Hotel Signature Townhouse Hyde Park London
London Signature Townhouse Hyde Park Hotel
Hotel Signature Townhouse Hyde Park
Arbor Hyde Park
London Guards Hotel
Signature Hyde Park London
Signature Hyde Park London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Signature Townhouse Hyde Park Hotel London

Frequently asked questions

What is the cancellation policy at The Lancaster Hotel?

The Lancaster Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Lancaster Hotel?

As of 7 May 2026, prices found for a 1-night stay for 2 adults at The Lancaster Hotel on 10 May 2026 start from AU$198, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Lancaster Hotel serve breakfast?

Yeah, buffet breakfast is offered weekdays between 7:00 AM and 10:00 AM and weekends from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Lancaster Hotel?

No, The Lancaster Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Lancaster Hotel?

Yep, you can grab a meal at The Lancaster Hotel's onsite restaurant.

What time are check-in & check-out at The Lancaster Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Lancaster Hotel?

No, pets are not allowed.

The Lancaster Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 266 out of 933 reviews
Rating 8 - Good. 366 out of 933 reviews
Rating 6 - Okay. 195 out of 933 reviews
Rating 4 - Poor. 61 out of 933 reviews
Rating 2 - Terrible. 45 out of 933 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Shayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location. with easy walk to two Tube stations. Nice walk across Hyde Park for access to Museums. Staff were very friendly and helpful. I'd definitely recommend this hotel.
Stayed 3 nights in Apr 2026

8/10 Good

Andrew

Stayed 2 nights in Feb 2026

10/10 Excellent

Muhammad Kabir

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and the staff were extremely friendly and helpful. I'm looking forward to coming back again. This is definitely my new place to stay whenever I'm in London!
Stayed 2 nights in Feb 2026

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were lovely they couldn’t do enough for you, room was ok, mattress on the big bed wasn’t great, pillows are very flat, 2 plug sockets were burnt out so couldn’t be used. Carpet was very dusty. Cups could be bigger for a tea or coffee & replenished daily. Apart from a few minor details that could be fixed we were happy with the location
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2026

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very good,very friendly.Room clean and bed comfortable. Only thing that let it down was the smoke alarm in the room,bright green light.I like a dark room when sleeping and the light is to bright.
Stayed 1 night in Jan 2026

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Clean staff superb highly recommend
Stayed 4 nights in Jan 2026

10/10 Excellent

Corey

Liked: Cleanliness, amenities, property conditions & facilities
Other than a small appliance (coffee maker) that needed replacement because it was not working properly, the room itself, location, staff and all around quality of the hotel was very good, reasonably priced for its value, and would be recommended for guests and visitors who want convenient access to Paddington Stn (and the very efficient and well-connected Elizabeth Line, and other lines/tube hubs of Paddington incl. LHR airport!) as well as lovely Kensington Gardens/Hyde Park. Overall recommended for mid-priced and good value stays in Central London.
Stayed 2 nights in Jan 2026

10/10 Excellent

Luke

Stayed 4 nights in Jan 2026

10/10 Excellent

Mehvr

Travelled with family
Liked: Cleanliness, amenities
Amazing room, great breakfast. Amenities were good. Stayed for 6 days with my family and thoroughly enjoyed.
Stayed 6 nights in Jan 2026

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
Staff were great, room was warm & clean- location is amazing for the cost. Only one star down as don't expect a 4 star hotel, but we will revisit.
Stayed 1 night in Jan 2026

8/10 Good

Hiromi

Stayed 1 night in Jan 2026

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The setting of the hotel is marvellous very well decorated, bedroom nice and the staff were terrific. Right next to hyde Park and easy bus ride into city. Will be going again
Stayed 4 nights in Jan 2026

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a great stay , room was fine , very quiet safe area near paddington and Hyde park , Queensway an bayswater tube just a little stroll away , what can I say lovely staff , plenty of selection at breakfast , slept well , very clean.
Stayed 2 nights in Jan 2026

6/10 Okay

mayra itzel

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Es hotel muy frío, no lo recomiendo para niños. El buffet del desayuno tiene pocas opciones El internet no llega a todas las áreas La primera noche tuvimos un problema con nuestra tarjeta de banco y nos dejaron entrar sin problema, El segundo día la energía eléctrica de la habitación falló y no había calefacción ni televisión ni nada… No es la habitación que está en la imagen … esperábamos una cama grande como la foto pero nos dieron dos camas como esta en la descripción
Stayed 3 nights in Dec 2025

2/10 Terrible

Abby

Stayed 2 nights in Dec 2025

2/10 Terrible

Fahmi

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
AVOID Whole property didn't have hot water during the Christmas period. Mattresses were worn out. The property has potential but it's neglected and poorly managed. Staff needs training on professionalism and communication (only Ali and another staff member were great and genuinely trying to help, but clearly this is a bigger problem than they can handle). We weren't informed about the hot water issue upon check-in, we were only informed after we asked why there's no hot water in the shower the next day. Upon check-in on Christmas eve, receptionist told us that breakfast on Christmas day would close at 11am but we were turned away in the restaurant when we showed up at 10:15 saying that they already closed. I asked the same receptionist if he could ask the restaurant to prepare something light and he told me he will check and get back to me. He never got back to me. Funny note: I was trying to call reception from the phone in the room by pressing the reception button but kept getting connected with another resident in the hotel who was complaining about the hot water, we laughed at how this hotel is a joke. Due to the hot water situation, we checked-out a day early but hotel management is refusing to issue a refund for the last night of the booking.
Stayed 3 nights in Dec 2025

6/10 Okay

Nambooze

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was very small, carpet very old and filthy, no closet or hangers, hallway had a bad smell, no hot water /shower in the morning.
Stayed 2 nights in Dec 2025

10/10 Excellent

Fahad

Stayed 2 nights in Dec 2025

4/10 Poor

Patrick

Liked: Cleanliness
No hot water during the stay. Email address given to complain doesn’t work.
Stayed 1 night in Dec 2025

4/10 Poor

SERGIO, DPO

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
no hot water during the whole stay. we didnt find out until we checked in. We would like to be considered for a partial refund.
Stayed 3 nights in Dec 2025

2/10 Terrible

James

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water for a shower the evening before or the morning. Was told it had been broken since Thursday (4 days ago). And had bugs in the sheets. Not impressed
Stayed 1 night in Dec 2025

8/10 Good

Chandima

Liked: Cleanliness, property conditions & facilities
Shower was blocked all the time . Problem with tv .
Stayed 2 nights in Dec 2025

10/10 Excellent

Younis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Room was fabulous and staff are kind and very helpful special thanks to Ali
Stayed 1 night in Dec 2025

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This stay was for one night only with my wife and our two children (ages 9 and 2). The main bed was acceptable; however, both my wife and I woke up feeling very itchy. The second bed provided for the children was in very poor condition. It was extremely wobbly and felt as though it might collapse, which was concerning for our children’s safety. Additionally, the fridge was not working. We also noticed that the carpet around the base of the fridge was lifted, and there were small jumping insects present, which was very unpleasant and unhygienic. Not a 4 star hotel
Stayed 1 night in Dec 2025