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Crowne Plaza London - Docklands by IHG

4.0 star property

Photo gallery for Crowne Plaza London - Docklands by IHG

Meeting facility
Spa
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$199
includes taxes & fees
12 Apr - 13 Apr

Explore the area

View map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL
  • Place, IFS Cloud Royal Docks Station
    ‪3 min walk‬
  • Place, ExCeL Exhibition Centre
    ‪4 min walk‬
  • Place, Royal Victoria Bridge
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪94 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

8.6 out of 10
Excellent
(23 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(13 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

8.8 out of 10
Excellent
(20 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

London

At Crowne Plaza London - Docklands by IHG you'll be 0.4 km (0.3 mi) from ExCeL Exhibition Centre and 3.1 km (1.9 mi) from O2 Arena. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and steam room. Business travelers can take advantage of a meeting room, conference space, and a business centre. Added amenities include free Wi-Fi in public areas, spa services and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4-property class Docklands hotel include Thames River and London Stadium.

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.3 km
  • Dock Beach - 4 min walk - 0.4 km
  • ExCeL Exhibition Centre - 4 min walk - 0.4 km
  • Royal Victoria Bridge - 6 min walk - 0.5 km
  • O2 Arena - 4 min drive - 1.7 km

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 5 min drive
  • London (LCY-London City) - 12 min drive

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co. - ‬5 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬7 min walk

About this property

Crowne Plaza London - Docklands by IHG

Crowne Plaza London - Docklands by IHG offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. A fitness centre, spa services, and multilingual staff are also featured at the business-friendly Crowne Plaza London - Docklands by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza London - Docklands by IHG offers 210 accommodations with a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

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Novotel London ExCeL
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym
4.3 out of 5, Excellent, 1,000 reviews
The price is AU$196
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 19.99 per person
  • Self-parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, Eurocard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Frequently asked questions

What is the cancellation policy at Crowne Plaza London - Docklands by IHG?

Crowne Plaza London - Docklands by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza London - Docklands by IHG?

As of 28 Mar 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands by IHG on 12 Apr 2026 start from AU$199, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza London - Docklands by IHG?

Yep, Crowne Plaza London - Docklands by IHG has a self car park with in/out privileges for GBP 25 per day. A self car park is also available, for a fee. Onsite parking is limited.

Is there a spa on site at Crowne Plaza London - Docklands by IHG?

Yep, Rinu is available for guests. You'll enjoy services like massages.

Does Crowne Plaza London - Docklands by IHG have a pool?

Crowne Plaza London - Docklands by IHG has an indoor pool.

What makes Crowne Plaza London - Docklands by IHG a romantic place to stay?

A lounge bar and 24-hour room service, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza London - Docklands by IHG.

Is Crowne Plaza London - Docklands by IHG family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza London - Docklands by IHG is a hit with families.

Does Crowne Plaza London - Docklands by IHG serve breakfast?

You bet, our guests can't get enough of the full breakfast here! Offered weekdays from 6:30 AM to 9:00 AM and weekends between 7:00 AM and 10:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Crowne Plaza London - Docklands by IHG?

No, Crowne Plaza London - Docklands by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza London - Docklands by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Crowne Plaza London - Docklands by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Crowne Plaza London - Docklands by IHG?

No, only service animals are allowed.

Crowne Plaza London - Docklands by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 556 out of 1000 reviews
Rating 8 - Good. 297 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities
Staff were excellent and helpful
Stayed 2 nights in Dec 2025

8/10 Good

Lisa

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Stayed 1 night in Nov 2025

10/10 Excellent

Warren

Liked: Cleanliness, property conditions & facilities
Lovely room, good location
Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities
Hotel, rooms, facilities etc spotless. Fantastic hotel. The staff couldn't have been more friendly and helpful throughout our stay.
Stayed 1 night in Dec 2025

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Shaun

Stayed 1 night in Dec 2025

8/10 Good

Devesh

Stayed 2 nights in Dec 2025

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities
Brilliant room and great location for work
Stayed 2 nights in Dec 2025

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The cleaning staff Oww that lady was so nice l forgot her name such a lovely lady
Stayed 2 nights in Nov 2025

2/10 Terrible

Gianni

Stayed 2 nights in Dec 2025

10/10 Excellent

Shek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good location
Stayed 3 nights in Nov 2025

8/10 Good

Peter

Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Stayed 3 nights in Nov 2025

6/10 Okay

Rodney

Liked: Cleanliness, property conditions & facilities, room comfort
One unfriendly staff in hijab
Stayed 3 nights in Nov 2025

4/10 Poor

Natalie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Pool not open. Had only booked this one due to it having a pool. Kids disappointed. People slamming doors all hours. Running up and down shouting. Worst night sleep. Pity as this hotel is lovely generally
Stayed 1 night in Nov 2025

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service
Staff really attentive and courteous
Stayed 2 nights in Nov 2025

10/10 Excellent

Paul Andrew

Liked: Cleanliness, staff & service, amenities
Great stay! Ideal location for the London Excel. Leisure facilities being upgraded, but good despite the ‘works’. Would stay again for sure.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room excellent, staff helpful, breakfast was good but porridge not cooked properly but other options available so had those( fruit)
Stayed 3 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

6/10 Okay

Graham

Liked: Cleanliness, staff & service, amenities
Some staff were great, others disinterested in the customer and only on the task in hand. Breakfast was a disorganised joke, woefully understaffed.
Stayed 1 night in Nov 2025

10/10 Excellent

Haley, Gettysburg

Stayed 7 nights in Oct 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean, towels topped up and spacious for 2 adults and 2 children
Stayed 2 nights in Nov 2025

10/10 Excellent

Oshane

Liked: Cleanliness, amenities, property conditions & facilities
Yrs
Stayed 2 nights in Nov 2025

10/10 Excellent

Abi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely room, great facillities but overall the staff were the highlight. They were dantastic with the children friendly and had made a great effort with Halloween activites.
Stayed 1 night in Oct 2025