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W Las Vegas

4.5 star property
Luxury resort with a full-service spa, steps from Mandalay Bay Convention Center

Photo gallery for W Las Vegas

2 bars/lounges, lobby lounge, rooftop bar
W Penthouse Superior Suite | Living area
Outdoor pool, pool cabanas (surcharge), pool loungers
Exterior
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Air-conditioning
The current price is AU$206
includes taxes & fees
5 Feb - 6 Feb

Explore the area

View map
3940 Las Vegas Blvd South, Las Vegas, NV, 89119
  • Place, Mandalay Bay Convention Center
    ‪2 min walk‬
  • Place, Mandalay Bay Casino
    ‪3 min walk‬
  • Place, Casino at Luxor Las Vegas
    ‪7 min walk‬
  • Airport, Las Vegas, NV (LAS-Harry Reid Intl.)
    ‪6 min drive‬

Room options

View all photos for Premier Suite, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Premier Suite, 1 King Bed

8.6 out of 10
Excellent
(97 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for W Corner King Suite

W Corner King Suite

W Corner King Suite

7.6 out of 10
Good
(23 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for W Premier Two Queen Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Premier Two Queen Suite

8.8 out of 10
Excellent
(62 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Pillow-top bed
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for W Premier Accessible King Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Premier Accessible King Suite

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for W Escape Strip View King Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Escape Strip View King Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Pillow-top bed
  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for W Premier Accessible Two Queen Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Premier Accessible Two Queen Suite

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • 67 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for W Escape Strip View Two Queen Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Escape Strip View Two Queen Suite

8.6 out of 10
Excellent
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Pillow-top bed
  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for W Premier Two Bedroom Suite

W Premier Two Bedroom Suite

W Premier Two Bedroom Suite

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • 106 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for W Penthouse Superior Suite

View from room

W Penthouse Superior Suite

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • 168 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for W Penthouse II City View Suite

W Penthouse II City View Suite | Living area

W Penthouse II City View Suite

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • City view
  • 190 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for W Penthouse I Suite

View from room

W Penthouse I Suite

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • 190 sq m
  • Sleeps 3
  • 1 King Bed

Stay Well W Premier King Suite

9.0 out of 10
Wonderful
(36 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Stay Well W Premier Two Queen Suite

1 bedroom, premium bedding, pillow-top beds, minibar

Stay Well W Premier Two Queen Suite

9.6 out of 10
Exceptional
(32 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
  • 67 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for W Escape Stadium View King Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Escape Stadium View King Suite

  • Sleeps 3

View all photos for W Escape Stadium View Two Queen Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Escape Stadium View Two Queen Suite

  • Sleeps 4

View all photos for W Escape Stadium View King Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Escape Stadium View King Suite

7.6 out of 10
Good
(24 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • City view
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for W Escape Stadium View Two Queen Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Escape Stadium View Two Queen Suite

8.4 out of 10
Very good
(17 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • City view
  • 67 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for W Premier King Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Premier King Suite

  • Sleeps 3

View all photos for W Premier Two Queen Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Premier Two Queen Suite

  • Sleeps 4

View all photos for W Corner King Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Corner King Suite

  • Sleeps 2

View all photos for Run Of House

1 bedroom, premium bedding, pillow-top beds, minibar

Run Of House

  • Sleeps 3

View all photos for W Escape Strip View King Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Escape Strip View King Suite

  • Sleeps 3

View all photos for W Escape Strip View Two Queen Suite

1 bedroom, premium bedding, pillow-top beds, minibar

W Escape Strip View Two Queen Suite

  • Sleeps 4

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About the area

Las Vegas

A luxury stay in Las Vegas awaits you at W Las Vegas. You'll find Mandalay Bay Convention Center a few steps away and Shark Reef at Mandalay Bay within a 15-minute stroll. Highlights at this resort include 2 bars/lounges, a full-service spa and a restaurant. .A relaxing visit to Bathhouse Spa can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The coffee shop, 3940 Coffee and Tea, serves American cuisine and is open for breakfast and lunch. Franklin Lounge is the resort's own lobby lounge. Enjoy the outdoor swimming pool, gym, Hot tub and steam room. Business travelers can take advantage of 31 meeting rooms and a conference centre. Plus you'll find a coffee shop/cafe, concierge services and a 24-hour front desk. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4.5-property class Las Vegas Strip resort include Bali Hai Golf Club and Michelob Ultra Arena.
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What's nearby

  • Mandalay Bay Convention Center - 2 min walk - 0.2 km
  • Mandalay Bay Casino - 3 min walk - 0.3 km
  • Casino at Luxor Las Vegas - 7 min walk - 0.6 km
  • Shark Reef at Mandalay Bay - 10 min walk - 0.9 km
  • MGM Grand Garden Arena - 17 min walk - 1.4 km

Getting around

  • Las Vegas International Airport Station - 7 min drive
  • MGM Grand Monorail Station - 20 min walk
  • Las Vegas, NV (LAS-Harry Reid Intl.) - 6 min drive

Restaurants

  • ‪Hazel Coffee And Cocktails - ‬4 min walk
  • ‪Citizens Kitchen & Bar - ‬9 min walk
  • ‪Foundation Room - ‬8 min walk
  • ‪The Noodle Shop - ‬8 min walk
  • ‪McDonald's - ‬3 min walk

About this property

W Las Vegas

Luxury resort with a full-service spa, steps from Mandalay Bay Convention Center
W Las Vegas offers its guests a full-service spa, an outdoor pool, and Access to hot tub. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges.

There are 31 meeting rooms available. A fitness centre, a steam room, and spa services are also featured at the luxury W Las Vegas. Parking is available for a fee.

This 4.5-star Las Vegas resort is smoke free.

  • 1117 guestrooms or units
  • 64 levels
  • 2 bars or lounges
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
W Las Vegas offers 1117 accommodations with laptop-compatible safes and designer toiletries. This accommodation offers separate sitting areas and includes desks. Pillowtop beds feature premium bedding. 46-inch flat-screen televisions come with cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Bathhouse Spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: High-speed internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 20 per day; includes in/out privileges)
  • Covered valet parking on site (USD 40 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 35 for adults and USD 10 to 30 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • 3940 Coffee and Tea
  • Franklin Lounge
  • Skyfall

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping centre
  • Steam room

Family friendly

  • In-room cot
  • Living room
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 31 meeting rooms
  • Conference centre

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 64 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located within the Mandalay Bay complex, to the west of Mandalay Resort and off Las Vegas Boulevard. Guests may access the entrance to the property via the self-parking garage on Luxor Drive.
This property will place a credit card or debit card authorization at check-in for the general deposit. Credit card funds are released by domestic banks within 7 days after check-out. Credit card funds are released by international banks within 30 days after check-out. Additional delays may apply for debit cards.

Access methods

Staffed front desk

Pets

  • Pets: USD 200 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 56.69 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 35 for adults and USD 10 to 30 for children
  • Covered self-parking fee: USD 20.00 per day (in/out privileges)
  • Valet parking fee: USD 40.00 per day (in/out privileges)
  • Pet fee: USD 200 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Union Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

THEhotel Mandalay Bay
THEhotel Mandalay Bay Hotel Las Vegas
Thehotel At Mandalay Bay Hotel Las Vegas
Delano Las Vegas Mandalay Bay Resort
Delano Mandalay Bay Resort
Delano Las Vegas Mandalay Bay
Delano Mandalay Bay
W Las Vegas Resort
W Las Vegas Las Vegas
W Las Vegas Resort Las Vegas
Delano Las Vegas at Mandalay Bay

Frequently asked questions

What is the cancellation policy at W Las Vegas?

W Las Vegas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Las Vegas?

As of 3 Feb 2026, prices found for a 1-night stay for 2 adults at W Las Vegas on 5 Feb 2026 start from AU$124.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Las Vegas?

Yep, W Las Vegas has a covered self car park with in/out privileges for USD 20.00 per day. A self car park is also available, for a fee.

Is there a spa on site at W Las Vegas?

Yep, Bathhouse Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and body treatments, as well as sports massages.

Does W Las Vegas have a pool?

W Las Vegas has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger.

What luxury perks are available at W Las Vegas?

W Las Vegas features a full-service spa, an outdoor pool and 2 bars. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes W Las Vegas a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at W Las Vegas.

Is W Las Vegas family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that W Las Vegas is a hit with families.

Are there hot tubs in the rooms at W Las Vegas?

No, but there are deep-soaking baths in the guestrooms.

Does W Las Vegas serve breakfast?

Yeah, cooked-to-order breakfast is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at W Las Vegas?

No, W Las Vegas does not offer an airport shuttle service.

Is there a bar or restaurant at W Las Vegas?

Yep, you can grab a meal at W Las Vegas's onsite restaurant that serves American cuisine.

What time are check-in & check-out at W Las Vegas?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at W Las Vegas?

Dogs are welcome at W Las Vegas, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 45 kg per pet.

Is there a golf course on site at W Las Vegas?

There isn't one on site, but Bali Hai Golf Club is a short 13-minute walk away.

W Las Vegas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 688 out of 1088 reviews
Rating 8 - Good. 197 out of 1088 reviews
Rating 6 - Okay. 105 out of 1088 reviews
Rating 4 - Poor. 44 out of 1088 reviews
Rating 2 - Terrible. 54 out of 1088 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Scott

Stayed 3 nights in Oct 2025

10/10 Excellent

Steve

Stayed 3 nights in Oct 2025

8/10 Good

Basil, Claremont

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
So the hotel is very nice and clean and the lobby is very modern and well-decorated. However, I had a few issues. First, I entered "W Las Vegas" into my Tesla navigation system and this address took me to the entrance of the 4 seasons. After parking in the large garage shared by the W and Mandalay Bay, I wandered into the Mandalay Bay only to get lost for 30 minutes before realizing that the W has a small, tiny entrance on the side, next to the Mandalay Bay. Also parking becomes expensive as it's $25 to enter and leave the garage every time. It is a very convenient walk over to Allegiant stadium which was what I needed since I was watching the Raiders game on Sunday. Overall, it's a nice and very luxurious feeling hotel just slightly inconvenient.
Stayed 3 nights in Oct 2025

10/10 Excellent

miranda

Stayed 2 nights in Oct 2025

8/10 Good

Lisa

Stayed 2 nights in Oct 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious rooms! Love the 1.5 bathrooms. Easy check-in.
Stayed 3 nights in Oct 2025

8/10 Good

Seif

Stayed 6 nights in Oct 2025

10/10 Excellent

Vinod

Stayed 3 nights in Oct 2025

10/10 Excellent

Yvonne

Stayed 1 night in Oct 2025

2/10 Terrible

april

Disliked: Cleanliness, staff & service, property conditions & facilities
Not in good repair
Stayed 2 nights in Oct 2025

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big renovated suites
Stayed 2 nights in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness
Dope
Stayed 1 night in Sep 2025

10/10 Excellent

Christopher, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Emelia at the front desk was great. Even got me an upgrade to a fabulous suite. Everything throughout the property was top-notch. Couldn’t find anything to complain about if I tried.
Stayed 1 night in Oct 2025

4/10 Poor

Tyrus Wesley

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Not a good experience. The room was decent but the customer service the amenities the resort fee for no resort services was extremely disappointing. It started with checking when they didn’t add the food credit we had bought and had to come back. They said it doesnt show up normally. Why offer a food credit if you want to try to get out of it at every check in. Then we couldn’t use the credit and the staff was very unprofessional. The spa was closed most of the days we were there without notifying you upon check in. To have a resort fee on a hotel with no resort services is very sad and to be at a conference and add late check in charge before the conference is over. Overall I’ve never had a worse experience. Be better. Vegas has gone downhill and the W is leading the pack to be the worst.
Stayed 4 nights in Oct 2025

10/10 Excellent

Brandon

Stayed 3 nights in Sep 2025

10/10 Excellent

Regina

Stayed 1 night in Oct 2025

2/10 Terrible

Rahul

Stayed 1 night in Oct 2025

10/10 Excellent

Andrew W, Skokie

Stayed 2 nights in Oct 2025

10/10 Excellent

Destinee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

chen

Stayed 4 nights in Oct 2025

4/10 Poor

Todd

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Got in late. Checked in with app. Digital key didn’t work. Mini bar locked. Terrible water pressure. No instructions for anything. Stayed 12 houses and was charged a $50 resort fee (not previously mentioned). Used 1 keurig pod and was charged over $17 for “coffee service”. Explained all problems on check out to disinterested employee who simply responded “Hope next time is better”. Was a way better hotel when it was the Delano. Will never stay there again
Stayed 1 night in Oct 2025

10/10 Excellent

Alexander

Stayed 4 nights in Jul 2025

10/10 Excellent

Eric, San Antonio

Stayed 2 nights in Oct 2025

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Linda, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel offering suites/living room separate from bedroom. A little noisy from planes flying nearby. The only thing I did not like was that the coffee was not complimentary and on top of that was a crazy price.
Stayed 3 nights in Oct 2025