4.5 out of 5

"Rooms are spacious, bed comfortable, bathroom good. We had a garden room which was nice and quiet. The overall vibe of the hotel is very nice and staf ... " More

By a verified traveller on Sun 08 Jul 2018

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Hotel Description

You'll be connected to a shopping centre at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and within a short 5-minute stroll of popular places like Royal Hawaiian Center and Waikiki Beach Walk. Highlights at this luxury resort include 4 restaurants, 2 outdoor swimming pools and a full-service spa.

Free WiFi, iPads and iPod docks are featured in all 528 rooms. Fridges and room service make in-room dining convenient. Down comforters welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Flat-screen TVs, coffee/tea makers and free bottled water are also available.

A day of pampering at Abhasa Spa can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the spa tub. The restaurant, Surf Lanai, serves Hawaiian cuisine. Mai Tai Bar is the resort's own bar, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the on-site outdoor swimming pool and 24-hour fitness centre. Additionally, you'll find free WiFi in public areas, a spa tub and a conference centre. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Waikiki resort include Waikiki Beach and International Market Place.

Room, 2 Double Beds, No View (Historic)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$471* Per night/room 24 Sep. - 25 Sep.

Room, 1 King Bed, No View (Historic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Garden View (Historic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Historic Ocean)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Garden View (Historic)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Loft, Business Lounge Access, Tower

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Royal Hawaiian, a Luxury Collection Resort, Waikiki ratings based on 27 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Royal Hawaiian, a Luxury Collection Resort, Waikiki

Everyone (14) Couples (10) Family (3)
5 out of 5
Fantastic location and staff. The pool is not large but that is Hawaiian beach hotels near Waikiki. We tried to do the canoe but the Beach Boys were not that helpful.

Posted by on 12 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Guest Experience Team

Aloha, Thank you for choosing to stay at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to hear that the location and staff were great. However, we apologize about the size of the pool. We do have another pool option called Helumoa Playground, which is shared with our sister property Sheraton Waikiki, which is available for guests to experience. We thank you for your comments, and hope to welcome you back again in the future!

4 out of 5
The age and heritage. Didn’t like that the First Lady we spoke with on check on was going to give us a roll away rather than the two doubles that we ordered. The second lady we spoke with upgraded us to give us what we had booked and paid for. Much nicer attitude.

Posted by on 17 May 2019

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Comment from Hotel Management

24 May 2019 by Guest Experience Team

Aloha, Thank you for your review. We apologize for the disappointing service you received upon check-in, however I'm happy that the second staff member provided great service. We will be sure to follow up with the team in order to ensure we provide consistently great service to our valuable guests. We hope to welcome you back again soon.

4 out of 5

Posted by on 16 Nov. 2018

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3 out of 5
I was very excited about staying at a 5 star luxury hotel however was very disappointed when we arrived to learn that the hotel staff were on strike and have been for the last 33 days. We were never told beforehand and its not advised on their website. The temporary staff that are working are very polite however there are many facilites are the hotel that are not available because of the strike.

Posted by , from Sydney on 13 Nov. 2018

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Comment from Hotel Management

28 Nov. 2018 by Guest Experience Team

Aloha Pat, We appreciate you taking the time to leave your feedback with us. We are so sorry that your stay with us was less than memorable due to the limited services as a result of the strike, and not being notified in advance of your stay. Your comments have been shared with our team, and we will work to make improvements. We apologize again for the underwhelming experience.

4 out of 5
Rooms are spacious, bed comfortable, bathroom good. We had a garden room which was nice and quiet. The overall vibe of the hotel is very nice and staff were very helpful and pleasant. Beach position is very good but was extremely crowded (it was July). Despite paying a daily resort fee they charge an outrageous amount per person per day for a lounge and umbrella. Ditto for car parking. Breakfast was terrible despite being expensive. Dated menu, well below average buffet and with pidgeons running rampant across tables when people left. The hotel pool was tiny. In short the hotel could do a lot better.

Posted by , from Melbourne Australia on 8 Jul. 2018

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4 out of 5

Nice and handy for swimming shopping and tour

A lovely stay with experience of good service and organisation of tours and necessities

Posted by , from Melbourne Australia on 14 Nov. 2017

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5 out of 5

Loved everything about it!

The staff and their assistance was tops. I loved the nostalgic ambience of their beautifully period presented and scrupulously clean hotel. Although the room was a bit tight for us, Mum dad and two teenagers...I loved it! Can’t wait to go back!

Posted by , from Bendigo, Australia on 5 Oct. 2017

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5 out of 5

Great hotel. Felt like we went back in time

Great holiday made more perfect by the hotel and staff

Posted by , from New Zealand on 2 Jul. 2017

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4 out of 5

Perfect location!! Close to everything!

Kids loved swimming in the Sheraton pool. Beach right in front , perfect location !

Posted by on 17 Apr. 2017

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5 out of 5

Fantastic, staff & the grounds and pool area great

I had a wonderful time staying at this hotel. The staff are beyond helpful & friendly. The pool area & surrounding grounds are fantastic, it's right on the beach as well. There are lots of shops & restaurants close by. I found it to be a very peaceful & quiet hotel even though it's in a central location.

Posted by on 30 Nov. 2016

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About the The Royal Hawaiian, a Luxury Collection Resort, Waikiki

Location 2259 Kalakaua Avenue, Honolulu, HI 96815

Property Features

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At The Royal Hawaiian, a Luxury Collection Resort, Waikiki, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A beach bar, A poolside bar, and A bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers an outdoor pool, a kid's pool and a 24-hour fitness centre. Parking is available for a fee. This 5-star Honolulu resort is smoke free.

  • 528 guestrooms or units
  • 4 dining venues
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 1927
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (15.5 km / 9.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Royal Hawaiian, a Luxury Collection Resort, Waikiki offers 528 forms of air-conditioned accommodation with iPads and iPod docking stations. Beds feature down comforters. 37-inch Flat-screen televisions come with pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary slippers and designer toiletries. This Honolulu resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • iPad
  • iPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.

Surf Lanai – This restaurant specialises in Hawaiian cuisine.

Azure Restaurant – This beachfront restaurant specialises in seafood and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Mai Tai Bar – This beach bar only serves light fare. Open daily.

Royal Hawaiian Bakery – This coffee shop specialises in American cuisine. Open daily.

A Royal Hawaiian Luau, ’A – This restaurant only serves dinner. Reservations are required. Open selected days.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Tax ID – W58245760-01
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.79 per accommodation, per night

The resort fee includes:

  • Sporting facilities or equipment
  • Internet access
  • Newspaper
  • Phone calls
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 42.00 per person (approximately)
  • Airport shuttle fee: USD 32 per person (roundtrip)
  • Valet parking fee: USD 40.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawaiian Royal
  • Royal Hawaiian
  • Royal Hawaiian Luxury Collection
  • Royal Hawaiian Luxury Collection Resort
  • Royal Luxury Collection
  • Royal Luxury Collection Resort
  • Royal Hawaiian Luxury Collection Resort Waikiki
  • Royal Hawaiian Luxury Collection Waikiki
  • Royal Hawaiian Honolulu
  • a Luxury Collection Hotel Honolulu
  • The Royal Hawaiian
  • The Royal Hawaiian
  • The Royal Hawaiian A Luxury Collection Resort
  • The Royal Hawaiian a Luxury Collection Resort Waikiki
  • The Royal Hawaiian, a Luxury Collection Resort, Waikiki Resort
  • The Royal Hawaiian, a Luxury Collection Resort, Waikiki Honolulu

You should know

  • The Royal Hawaiian, a Luxury Collection Resort, Waikiki offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of Historic Hotels of America.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.