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4.4 out of 5

"The size of the Junior Suite with garden view was huge, we had a view overlooking gardens out one window, however the other windows overlooked the rou ... " More

By a verified traveller on Fri 20 Sep 2019

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Hotel Description

You'll be connected to a shopping center at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and within steps of popular attractions like Waikiki Beach and Royal Hawaiian Center. Highlights at this luxury resort include 4 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 528 rooms feature free WiFi, iPads, and iPod docks. Refrigerators and room service make in-room dining convenient. Down comforters invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Flat-screen TVs, coffee/tea makers, and free local calls are also available.

A relaxing visit to Abhasa Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and reflexology. The restaurant, Surf Lanai, serves Hawaiian cuisine. Mai Tai Bar is the resort's own bar, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the onsite 24-hour fitness center and spa tub. Plus you'll find free WiFi in public areas, a conference center, and a kids' swimming pool. Each morning buffet breakfast is served between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Waikiki resort include Waikiki Beach Walk and International Market Place.

Room, 1 King Bed (Historic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Historic Ocean Suite, Suite, King, Ocean view, Historic Wing

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds (Historic)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King or 2 Double, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Garden View (Historic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Ocean View, Business Lounge Access, Tower (Mailani Tower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Royal Hawaiian, a Luxury Collection Resort, Waikiki ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Royal Hawaiian, a Luxury Collection Resort, Waikiki

Everyone (8) Couples (1) Family (1)
5 out of 5

Posted by on 29 Sep. 2019

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5 out of 5
The size of the Junior Suite with garden view was huge, we had a view overlooking gardens out one window, however the other windows overlooked the roundabout and carpark. Unfortunately we couldn’t get into our room as early as we would have liked so we could put our toddler to sleep, but we were able to use the pool and hospitality room to freshen up. The room didn’t have any menu in it for room service so not sure if the hotel provides it? Upon arrival we got a voucher for the hotel bakery which was really nice. The aircon was really loud and blew over the bed. Car parking is $40 which is super expensive in my eyes.

Posted by on 20 Sep. 2019

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5 out of 5
Fantastic location and staff. The pool is not large but that is Hawaiian beach hotels near Waikiki. We tried to do the canoe but the Beach Boys were not that helpful.

Posted by on 12 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Guest Experience Team

Aloha, Thank you for choosing to stay at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to hear that the location and staff were great. However, we apologize about the size of the pool. We do have another pool option called Helumoa Playground, which is shared with our sister property Sheraton Waikiki, which is available for guests to experience. We thank you for your comments, and hope to welcome you back again in the future!

4 out of 5
The age and heritage. Didn’t like that the First Lady we spoke with on check on was going to give us a roll away rather than the two doubles that we ordered. The second lady we spoke with upgraded us to give us what we had booked and paid for. Much nicer attitude.

Posted by on 17 May 2019

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Comment from Hotel Management

24 May 2019 by Guest Experience Team

Aloha, Thank you for your review. We apologize for the disappointing service you received upon check-in, however I'm happy that the second staff member provided great service. We will be sure to follow up with the team in order to ensure we provide consistently great service to our valuable guests. We hope to welcome you back again soon.

4 out of 5

Posted by on 16 Nov. 2018

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3 out of 5
I was very excited about staying at a 5 star luxury hotel however was very disappointed when we arrived to learn that the hotel staff were on strike and have been for the last 33 days. We were never told beforehand and its not advised on their website. The temporary staff that are working are very polite however there are many facilites are the hotel that are not available because of the strike.

Posted by , from Sydney on 13 Nov. 2018

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Comment from Hotel Management

28 Nov. 2018 by Guest Experience Team

Aloha Pat, We appreciate you taking the time to leave your feedback with us. We are so sorry that your stay with us was less than memorable due to the limited services as a result of the strike, and not being notified in advance of your stay. Your comments have been shared with our team, and we will work to make improvements. We apologize again for the underwhelming experience.

4 out of 5
Rooms are spacious, bed comfortable, bathroom good. We had a garden room which was nice and quiet. The overall vibe of the hotel is very nice and staff were very helpful and pleasant. Beach position is very good but was extremely crowded (it was July). Despite paying a daily resort fee they charge an outrageous amount per person per day for a lounge and umbrella. Ditto for car parking. Breakfast was terrible despite being expensive. Dated menu, well below average buffet and with pidgeons running rampant across tables when people left. The hotel pool was tiny. In short the hotel could do a lot better.

Posted by , from Melbourne Australia on 8 Jul. 2018

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4 out of 5

Nice and handy for swimming shopping and tour

A lovely stay with experience of good service and organisation of tours and necessities

Posted by , from Melbourne Australia on 14 Nov. 2017

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5 out of 5

Loved everything about it!

The staff and their assistance was tops. I loved the nostalgic ambience of their beautifully period presented and scrupulously clean hotel. Although the room was a bit tight for us, Mum dad and two teenagers...I loved it! Can’t wait to go back!

Posted by , from Bendigo, Australia on 5 Oct. 2017

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5 out of 5

Great hotel. Felt like we went back in time

Great holiday made more perfect by the hotel and staff

Posted by , from New Zealand on 2 Jul. 2017

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About the The Royal Hawaiian, a Luxury Collection Resort, Waikiki

Location 2259 Kalakaua Avenue, Honolulu, HI 96815

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Royal Hawaiian, a Luxury Collection Resort, Waikiki you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's pool, a 24-hour fitness center, and a spa tub. Parking is available for a fee. This 5-star Honolulu resort is smoke free.

  • 528 guestrooms or units
  • 4 dining venues
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1927
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Daniel K. Inouye Intl. Airport (HNL) (15.5 km / 9.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Royal Hawaiian, a Luxury Collection Resort, Waikiki offers 528 air-conditioned accommodations, which are accessible via exterior corridors and feature iPads and iPod docking stations. Beds feature down comforters. 37-inch flat-screen televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Honolulu resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • iPad
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Surf Lanai - This restaurant specializes in Hawaiian cuisine.

Azure Restaurant - This beachfront restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Mai Tai Bar - This beach bar serves light fare only. Open daily.

Royal Hawaiian Bakery - This coffee shop specializes in American cuisine. Open daily.

A Royal Hawaiian Luau, ’A - This restaurant serves dinner only. Reservations are required. Open select days.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is W58245760-01. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available.The property affirms that it follows sanitization practices of COVID-19 Health & Safety Standards (Hawai'i - USA) and Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on site
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • State tax ID - W58245760-01
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 48.29 per accommodation, per night

The resort fee includes:

  • Sporting facilities or equipment
  • Internet access
  • Newspaper
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 42.00 per person (approximately)
  • Airport shuttle fee: USD 32 per person (roundtrip)
  • Valet parking fee: USD 40.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawaiian Royal
  • Royal Hawaiian
  • Royal Hawaiian Luxury Collection
  • Royal Hawaiian Luxury Collection Resort
  • Royal Luxury Collection
  • Royal Luxury Collection Resort
  • Royal Hawaiian Luxury Collection Resort Waikiki
  • Royal Hawaiian Luxury Collection Waikiki
  • Royal Hawaiian Honolulu
  • a Luxury Collection Hotel Honolulu
  • The Royal Hawaiian
  • The Royal Hawaiian
  • The Royal Hawaiian A Luxury Collection Resort
  • The Royal Hawaiian a Luxury Collection Resort Waikiki
  • The Royal Hawaiian, a Luxury Collection Resort, Waikiki Resort
  • The Royal Hawaiian, a Luxury Collection Resort, Waikiki Honolulu

You should know

  • The Royal Hawaiian, a Luxury Collection Resort, Waikiki offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Historic Hotels of America.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.