4.0 out of 5

"Nice hotel close to airport no more don’t tell me how much to right how demanding!! " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A romantic stay in Eaton awaits you at Mercure Darwin Airport Resort. You'll be within a 20-minute walk of Marrara Sports Complex and 4.7 km (2.9 mi) from Casuarina Beach. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool.

All 189 rooms feature flat-screen TVs with cable channels, and you can enjoy patios, WiFi and coffee/tea makers. In-room dining is easy with amenities like fridges and room service. Additionally, free newspapers, ceiling fans and hairdryers are available.

The restaurant, Essence Restaurant, serves Mediterranean cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the spa tub and pool loungers. Business amenities include a conference centre and a business centre. Additionally, you'll find WiFi in public areas, a coffee shop/café and laundry facilities. Each morning full breakfast is served between 5:30 AM and 10 AM. There's also free self parking, along with the convenience of a free airport shuttle.

Attractions within a 15-minute drive of this 4-star Eaton hotel include Darwin Waterfront and Cullen Bay Marina.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$133 per night

Bungalow

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room 1 Queen and 1 Single

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Mercure Darwin Airport Resort ratings based on 753 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Darwin Airport Resort

Everyone (477) Couples (141) Business (6) Family (124)
5 out of 5

Posted by on 13 Jun. 2019

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3 out of 5
Restaurant has gone backwards......its now a bistro arrangement

Posted by on 10 Jun. 2019

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3 out of 5
Arrived with a baby after 4 hour flight!! Room was not ready for an hour, only offered a water. The room felt really old and used, not worth 250 a night! Or how it was portrayed on the net. Usually love staying here but I Thad a very disappointing stay.

Posted by on 2 Jun. 2019

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Comment from Hotel Management

5 Jun. 2019 by Kayte Staraj- General Manager

Hi there, I am so very sorry that this stay did not meet your expectation. Please trust that we take your feedback seriously as we strive to improve our services to our valuable guests. Kind regards Kayte Staraj

2 out of 5
Arrived early and room was not ready so requested call once room ready. No call so we came 1/2 after check in time and room still not ready!

Posted by on 31 May 2019

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Comment from Hotel Management

5 Jun. 2019 by Kayte Staraj- General Manager

Hi Mel, Apologies that this stay did not meet our usual standards. Please trust that we take your comments seriously and we do hope you may provide us with another opportunity in the future to better meet your needs. Kind regards Kayte Staraj

2 out of 5
Nothing really unique - just a faux Balinese resort (opposite Darwin's ex refugee detention centre). But this place does have outstandingly appalling customer service. After calling their 'courtesy bus' it took over half an hour arrive (2 minutes drive from the airport). The driver gave no assistance to the numerous aged and tired guests (this was now after 1am) to load their luggage or even open the difficult sliding door). Once dropped off at reception we were presented with 1 lethargic desk attendant slowly signing each guest in. People were by now falling asleep in the foyer. Surly tattooed driver refused to assist when asked to help. The rooms assigned were at the far end of the property, a long walk away. There was no luggage trollies, poor lighting and confusing a site map. The milk in the fridge was off and the airconditioning ceased to work at 3am - we awoke in a lather of sweat. All in all a terrible stay I won't be repeating.

Posted by on 19 May 2019

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Comment from Hotel Management

5 Jun. 2019 by Kayte Staraj- General Manager

Hi there, Apologies that this stay did not meet your expectation. We absolutely take your feedback seriously and please trust that it will be passed on to the relevant department managers for their action. Kind regards Kayte Staraj

5 out of 5
Noisy - lots of passing foot traffic and sounds like gun shots going of constantly

Posted by on 19 May 2019

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Comment from Hotel Management

21 May 2019 by Kayte Staraj- General Manager

Hi there, apologies that you were disturbed by noise on this stay. There is a recreational clay shooting club at the back of our property that operated on a Wednesday and Sunday afternoon; outside of these times there is no disturbance. Many apologies again Kayte Staraj- General Manager

4 out of 5
bit noisy (planes and birds outside - sound quite loud in room) Staff were friendly and welcoming

Posted by on 15 May 2019

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Comment from Hotel Management

29 May 2019 by Kayte Staraj- General Manager

Hi, thank you for your review and apologies for the issues you faced with noise. We are glad the rest of your stay was a pleasant one and we do hope to welcome you back again soon.

4 out of 5
No comment to add here Was a pleasant place to stay

Posted by on 12 May 2019

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Comment from Hotel Management

29 May 2019 by Kayte Staraj- General Manager

Hi, thank you for your review and we are happy you enjoyed your stay. Kind regards Kayte Staraj General Manager

3 out of 5
The room needs an upgrade Clean but basic the bathroom was good

Posted by on 4 May 2019

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Comment from Hotel Management

12 May 2019 by Kim

Dear guest, thank you for your feedback in regards to your recent stay with us. We appreciate your feedback in regards to the room as it will assist us improving our services moving forward. Thank you again and until next time Kim S Operations Manager

5 out of 5
Stairs to upper rooms carrying luggage. Units clean and well presented but getting a bit dated

Posted by on 29 Apr. 2019

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Comment from Hotel Management

12 May 2019 by Kim

Dear Guest, thank you for your great review, its a pleasure to read you have had a great time with us. Thank you also for your feedback in regards to the stairs, while we cannot change the stairs itself, please feel free to ask for the porter to assist you next time. All the best and and thank you again, Kim S Operations Manager

About the Mercure Darwin Airport Resort

Location 1 Sir Norman Brearley Drive, Eaton, NT 0812

Property Features

Mercure Darwin Airport Resort offers its guests an outdoor pool and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite business centre. Tour or ticket assistance, a BBQ, and gift shops/news stands are also featured at the business-friendly Mercure Darwin Airport Resort. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 4-star Eaton hotel is smoke free.

  • 189 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Darwin, NT (DRW-Darwin Intl.) (0.6 km / 0.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Darwin Airport Resort offers 189 forms of air-conditioned accommodation which are accessible via exterior corridors, and features free newspapers and coffee/tea makers. Rooms open to patios. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Eaton hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

  • Private patio
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 5:30 AM to 10 AM.

Essence Restaurant – Overlooking the pool, this restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

Room service is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: AUD 30 per accommodation, per night
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 29 for adults and AUD 0 for children (approximately)
  • Fee for in-room wireless Internet: AUD 10 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18 per night (rates may vary)
  • Pet fee: AUD 30 per accommodation, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Darwin Airport Resort Marrara
  • Mercure Darwin Airport Resort
  • Mercure Darwin Airport Marrara
  • Mercure Darwin Airport Resort Eaton
  • Mercure Darwin Airport Eaton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.