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Holiday Inn Chicago Dwtn - The Mart by IHG

3.0 star property
Riverwalk hotel with 2 restaurants and 24-hour fitness centre

Photo gallery for Holiday Inn Chicago Dwtn - The Mart by IHG

Exterior
Meeting facility
Premium bedding, in-room safe, desk, laptop workspace
Lobby
Indoor wedding

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Parking available
  • Housekeeping
The current price is AU$216
includes taxes & fees
24 Nov - 25 Nov

Explore the area

View map
350 West Wolf Point Plaza, Building 2, Chicago, IL, 60654
  • Place, Merchandise Mart
    ‪2 min walk‬
  • Place, Chicago Riverwalk
    ‪11 min walk‬
  • Place, Millennium Park
    ‪16 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

Room options

View all photos for Premium Room

Premium bedding, in-room safe, desk, laptop workspace

Premium Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(23 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Chicago Skyline View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Chicago Skyline View)

8.8 out of 10
Excellent
(36 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Chicago Skyline View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Chicago Skyline View)

8.8 out of 10
Excellent
(39 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Chicago Skyline View)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Chicago Skyline View)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Skyline View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications, Skyline View)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Premium Room, 2 Queen Beds, Accessible (Communications, Mobil, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible, City View (Mobility, Accessible Tub)

Premium Room, 2 Queen Beds, Accessible, City View (Mobility, Accessible Tub)

Premium Room, 2 Queen Beds, Accessible, City View (Mobility, Accessible Tub)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LCD TV
Pillow menu
Renovated in 2022
  • Sleeps 4
  • 2 Queen Beds

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23 Nov - 24 Nov
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About the area

Chicago

Holiday Inn Chicago Dwtn - The Mart by IHG places you in the centre of Chicago, within just a 5-minute stroll of Merchandise Mart and within 15 minutes of Chicago Riverwalk. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a 24-hour gym. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a sauna, laundry facilities and a microwave in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and noon. There's also the convenience of self parking. .Sights within a 20-minute walk of this 3-property class Downtown Chicago hotel include Skydeck Ledge and Millennium Park.

What's nearby

  • Merchandise Mart - 2 min walk - 0.2 km
  • Chicago Riverwalk - 11 min walk - 1.0 km
  • Millennium Park - 16 min walk - 1.4 km
  • Art Institute of Chicago - 19 min walk - 1.6 km
  • Navy Pier - 5 min drive - 3.2 km

Getting around

  • Merchandise Mart Station - 5 min walk
  • Millennium Station - 17 min walk
  • Chicago Midway Airport (MDW) - 36 min drive

Restaurants

  • ‪Gibsons Italia - ‬7 min walk
  • ‪Marshall's Landing - ‬3 min walk
  • ‪Blue Bottle Coffee - ‬1 min walk
  • ‪East Bank Club - Grill - ‬4 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Holiday Inn Chicago Dwtn - The Mart by IHG

Riverwalk hotel with 2 restaurants and 24-hour fitness centre
There are 2 restaurants on site. A computer station is on site and WiFi is free in public spaces. Holiday Inn Chicago Dwtn - The Mart by IHG offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. Event space at this hotel measures 25000 square feet (2323 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Chicago Dwtn - The Mart by IHG. The hotel can provide concierge services and wedding services. Parking is available for a fee. A complete renovation of Holiday Inn Chicago Dwtn - The Mart by IHG was completed in July 2022.

This 3-star Chicago hotel is smoke free.

  • 228 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 25000 sq ft of conference space
  • 2323 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
Holiday Inn Chicago Dwtn - The Mart by IHG offers 228 accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

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4.4 out of 5, Excellent, 3,268 reviews
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includes taxes & fees
24 Nov - 25 Nov
voco Chicago Downtown - Riverwalk by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 61 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to noon on weekends; USD 26 to 32 for adults and USD 16 to 23 for children
  • 2 restaurants

Restaurants on site

  • Riverbend
  • Waterview

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 25,000 square feet of conference space
  • Computer station

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Fixed shower seat
  • Magnifying mirror
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - July 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 26 to 32 for adults and USD 16 to 23 for children
  • Covered self-parking fee: USD 61 per day (in/out privileges)
  • Early check-in fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago-Mart Plaza Holiday Inn
Holiday Inn
Holiday Inn Chicago-Mart Plaza
Holiday Inn Hotel Chicago-Mart Plaza
Chicago Holiday Inn
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Holiday Inn Chicago-Mart Plaza River North Hotel
Holiday Inn River North Hotel
Holiday Inn Chicago-Mart Plaza River North
Holiday Inn River North
Chicago Dwtn The Mart By Ihg
Holiday Inn Chicago Mart Plaza River North
Holiday Inn Chicago Dwtn The Mart an IHG Hotel
Holiday Inn Chicago Dwtn - The Mart by IHG Hotel
Holiday Inn Chicago Dwtn Wolf Point an IHG Hotel
Holiday Inn Chicago Dwtn - The Mart by IHG Chicago
Holiday Inn Chicago Mart Plaza River North an IHG Hotel
Holiday Inn Chicago Dwtn - The Mart by IHG Hotel Chicago

Frequently asked questions

What is the cancellation policy at Holiday Inn Chicago Dwtn - The Mart by IHG?

Holiday Inn Chicago Dwtn - The Mart by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Chicago Dwtn - The Mart by IHG?

As of 26 Oct 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Chicago Dwtn - The Mart by IHG on 24 Nov 2025 start from AU$216.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Chicago Dwtn - The Mart by IHG?

Yep, Holiday Inn Chicago Dwtn - The Mart by IHG has a secured covered self car park with in/out privileges for USD 61 per day.

Are there any beaches close to Holiday Inn Chicago Dwtn - The Mart by IHG?

The closest beach to Holiday Inn Chicago Dwtn - The Mart by IHG is Oak Street Beach (2.1 km).

Does Holiday Inn Chicago Dwtn - The Mart by IHG have a pool?

Holiday Inn Chicago Dwtn - The Mart by IHG has an indoor pool. The pool is open 5:00 AM to 11:00 PM.

What luxury perks are available at Holiday Inn Chicago Dwtn - The Mart by IHG?

Holiday Inn Chicago Dwtn - The Mart by IHG features an indoor pool, a sauna and 2 restaurants.

What makes Holiday Inn Chicago Dwtn - The Mart by IHG a romantic place to stay?

A bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Chicago Dwtn - The Mart by IHG.

Does Holiday Inn Chicago Dwtn - The Mart by IHG serve breakfast?

Yep, buffet breakfast is on offer weekdays from 6:30 AM to 10:30 AM and on weekends between 6:30 AM and noon.

Is there a free airport shuttle available at Holiday Inn Chicago Dwtn - The Mart by IHG?

No, Holiday Inn Chicago Dwtn - The Mart by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Chicago Dwtn - The Mart by IHG?

Yep, Holiday Inn Chicago Dwtn - The Mart by IHG has 2 restaurants.

What time are check-in & check-out at Holiday Inn Chicago Dwtn - The Mart by IHG?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Holiday Inn Chicago Dwtn - The Mart by IHG?

No, only service animals are allowed.

Reviews

Holiday Inn Chicago Dwtn - The Mart by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1261 out of 1960 reviews
Rating 8 - Good. 385 out of 1960 reviews
Rating 6 - Okay. 163 out of 1960 reviews
Rating 4 - Poor. 75 out of 1960 reviews
Rating 2 - Terrible. 76 out of 1960 reviews

Reviews

10/10 Excellent

morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe area, quiet, great view.
Stayed 2 nights in Jul 2025

4/10 Poor

Katrina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Nice building and lobby, but room reeked of smoke, stains on bedsheets/towels, walls as thin as paper (could hear every word of the ppl next door), and bright light that floods in from the hallway all night long. Staff was nice but probably wouldn’t return.
Stayed 2 nights in Jul 2025

4/10 Poor

Emelda

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very out dated! The covers to the air conditioner/heating untie were falling off. The bed sheets and pillowcases had noticeable stains on them with colors of red and brown! It seems as if the bed was just made and no linen replaced. There was a horrible smell of mildew in the hallways. The soap dispenser in the shower was as old and needed to be filled up. I would not recommend this hotel to anyone. When I addressed the matters the staff was very rude!
Stayed 2 nights in Jul 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent!!!
Stayed 6 nights in Jul 2025

10/10 Excellent

Endel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great staff, clean and near Dwtn
Stayed 5 nights in Jul 2025

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Ana

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not so good no shuttle no service it’s so inconvenient. Magdalene is a cashier at the Market, she is very friendly and helpful.
Stayed 3 nights in Jul 2025

4/10 Poor

Fabian

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The check in was a bad experience. They could not find my reservation and apparently, they had given my room to another guest. The desk person made me feel like it was my fault and didn't even apologize. Also, every guest was getting. Piece of complimentary chocolate and they didn't give us ours.
Stayed 2 nights in Jul 2025

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Convenient to public transport and restaurants. Amazing staff especially in the hotel restaurant.
Stayed 3 nights in Jul 2025

10/10 Excellent

JohnXerlan

Stayed 1 night in Jul 2025

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful stay! Amazing recommendations and I’m hoping to return again soon!
Stayed 3 nights in Jul 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous views!
Stayed 1 night in Jul 2025

10/10 Excellent

James

Stayed 1 night in Jul 2025

10/10 Excellent

Austin

Liked: Staff & service, amenities, property conditions & facilities
Great hotel overall
Stayed 3 nights in Jul 2025

6/10 Okay

Curtis, Wilmington

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything is based on what money will get you. No complimentary water, no late check out with our fee. Buffet breakfast was overpriced and mediocre. Staff has basically “meh” attitude. Location is great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Jul 2025

10/10 Excellent

Monica

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent communication 😄
Stayed 3 nights in Jun 2025

8/10 Good

Keith D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean, modern and the staff is great. View from the room and proximity to river walk was excellent. Elevators can take some time, so all of them should be in operation especially on busy weekends.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This was right in downtown. The rooms were nice and the entire staff was very pleasant and accommodating, even those that were not on duty when we were there. This was a great value for the money to stay downtown.
Stayed 3 nights in Jul 2025

8/10 Good

Socorro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area.
Stayed 1 night in Jul 2025

10/10 Excellent

Tanvika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful property view from room was very nice as well.
Stayed 2 nights in Jul 2025

10/10 Excellent

LaVonna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. My only draw back was there was no shuttle. This would not prevent me from booking there again.
Stayed 1 night in Jul 2025

10/10 Excellent

Ken

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the clustering at the elevators it was a lovely stay.
Stayed 3 nights in Jul 2025

4/10 Poor

Maya

Liked: Cleanliness, room comfort
Disliked: Staff & service

Stay at your own risk lol

Before I checked in on the 18th, I was charged for half of the room deposit. When I arrive to the hotel and try to check in the front desk clerk, rang me up for the ENTIRE amount of the room price, plus the $200 security deposit fee.I explained to the clerk that I had already been charged for half of the room deposit and asked why I was being charged the full price again. She calls her manager and explains the situation to them over the phone. Now the new price I need to pay is the other half of the room plus the $200 security deposit. I pay the amount, and I get my key and head to the room. Upon arriving in the room there was no sofa bed, which on the website it was described to have, weird. I go to look at my bank account to check my bank statements, and I notice I was charged another $200 dollars. ( which I was told I was going to be refunded for, but why was I charged again for another $200? Without my knowledge? Fast forward to the last day when I am trying to check out, I was told that I had a charge on my account for $250. Which again was weird because I just paid the hotel over $1200, when my room total was $870. Klao was the manager on duty, who laughed & didn't really try to understand where I was coming from and the fact that the hotel took more money than they should have. She printed out receipts and asked if "it makes sense" because she did not want to waive the fee. After going back and forth with her she waived the extra $250 fee because I wasn't paying it!
Stayed 2 nights in Jul 2025