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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

A resort with multiple buildings, a large pool, and a beach area with sun loungers.

A beachside spa with two massage tables under a thatched roof, overlooking a sandy beach and ocean.

A pool area with a view of the beach and ocean, surrounded by palm trees and lounge chairs.

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Spa pool
Parking included
Free Wi-Fi

includes taxes & fees

17 Oct - 18 Oct

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, Nichupté Lagoon
‪2 min walk‬
Place, Chac Mool Beach
‪18 min walk‬
Place, La Isla Shopping Mall
‪18 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪36 min drive‬

Room options

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

Master Suite King

59 sq m
Sleeps 4
1 King Bed

A spacious hotel room with a large bed, a balcony with a view of the ocean, and a seating area with wicker furniture.

Presidential Suite 1 King Bed

Exceptional

Ocean view
126 sq m
Sleeps 5
1 King Bed

A couple in a swimming pool with a view of the ocean and palm trees.

Junior Suite King Beachfront Swim up

Good

Ocean view
36 sq m
Sleeps 4
1 King Bed

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double Accessible

Lagoon view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite King Accessible

Lagoon view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

A hotel room with a large bed, a ceiling fan, a TV, a coffee maker, and a view of the outside balcony.

Family Junior Suite, King Bunk and Trundle Bed

Good

Resort view
36 sq m
Sleeps 5
1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed

A hotel room with two beds, a nightstand, a lamp, and a decorative wall panel.

Deluxe Junior Suite Double Lagoonview

Lagoon view
36 sq m
Sleeps 4
2 Double Beds

A hotel room with a bed, a sofa, a painting of palm trees, a ceiling fan, and a window with curtains.

Deluxe Junior Suite King Lagoonview

Exceptional

Lagoon view
36 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

A hotel room with a large bed, a desk, a chair, a large window with curtains, and a ceiling fan.

Deluxe Junior Suite Ocean View Double

Excellent

Ocean view
36 sq m
Sleeps 4
2 Double Beds

A hotel room with two beds, a TV, a coffee maker, and a view of the beach.

Junior Suite Double Beachfront

Good

Ocean view
40 sq m
Sleeps 4
2 Double Beds

A modern hotel room with a bed, a sofa, a small table, and a painting of palm trees.

Junior Suite King Beachfront

Ocean view
40 sq m
Sleeps 4
1 King Bed

Deluxe Junior Suite Ocean View King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

Very good

Ocean view
59 sq m
Sleeps 4
1 King Bed

A hotel room with a large bed, a ceiling fan, a TV, and a view of the ocean.

Master Suite Ocean View King

Excellent

Ocean view
59 sq m
Sleeps 4
1 King Bed

A hotel room with two beds, each with a teal bedspread, white linens, and matching pillows. There is a wooden headboard with a herringbone pattern and a wall-mounted lamp between the beds.

Junior Suite Ocean Front Double

Exceptional

Ocean view
36 sq m
Sleeps 4
2 Double Beds

A hotel room with a bed, a sofa, a coffee table, a painting of palm trees, and a window with curtains.

Junior Suite Ocean Front King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

Junior Suite Ocean View Double

Very good

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Double

Very good

Lagoon view
36 sq m
Sleeps 4
2 Double Beds

A hotel room with a large bed, a ceiling fan, a view of the sea, a dining area with a table and chairs, and a kitchenette.

Junior Suite King

Excellent

Lagoon view
36 sq m
Sleeps 4
1 King Bed

A hotel room with two beds, a ceiling fan, a TV, a balcony with a view of palm trees, and a dining area with chairs and a table.

Standard Double Bed

Wonderful

Resort view
36 sq m
1 bedroom
Sleeps 4
2 Double Beds

A modern hotel room with a large bed, a flat-screen TV, a desk, and a balcony with a view.

Junior Suite Ocean View King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

King Room

Very good

Garden view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall within a 20-minute stroll. Highlights at this beachfront property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Aura Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The restaurant, Casa de Rosa, serves Mexican cuisine. With 3 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free water park and nightclub. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 4-property class Zona Hotelera property, attractions include Forum Beach and Cancun Convention Center.

View more Resorts in Cancun

What's nearby

Nichupté Lagoon - 2 min walk - 0.2 km
Chac Mool Beach - 18 min walk - 1.5 km
La Isla Shopping Mall - 18 min walk - 1.5 km
Forum Beach - 4 min drive - 1.8 km
Cancun Interactive Aquarium - 4 min drive - 1.8 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

‪El Mirador - ‬8 min walk
‪Bubba Gump Shrimp Co. - ‬4 min walk
‪Flor De Sal - ‬7 min walk
‪El Oriental - ‬7 min walk
‪Viaggio - ‬1 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Cancun property.

458 guestrooms or units

6 levels

10 dining venues

3 bars or lounges

5726 sq ft of conference space

532 sq. m of conference space

Nightclub

Manager's reception (free)

Deli

Kid's club (free)

Childcare (surcharge)

Cabanas on the beach (surcharge)

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Library

Terrace

Garden

BBQ grill(s)

Gift shop

Beauty salon

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Bar on the beach

Bar by the pool

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Similar properties

A resort with multiple buildings, a central pool area, and a beach.

Pool
Spa pool
Breakfast included
All-inclusive

includes taxes & fees

1 Oct - 2 Oct

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

At Sunset
Azul
Casa de Rosa
Ventanas
Viaggio

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorised watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free water park access
In-room babysitting
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,726 square feet of conference space
Business centre
Computer station

Outdoors

Barbecue grill
Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

6 floors
Banquet hall
Designated smoking areas (fines apply)
Local culture and ecosystem education
Mediterranean architecture
Some LED lighting used
Vegan dining options
Vegetarian dining options
Waste recycling policy
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

55-inch plasma TV with cable channels

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service

Access via exterior corridors
Air conditioning
Ceiling fan
Iron/ironing board
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards; cash is not accepted

Some water is reused through a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 005-007-000949/2025

Frequently asked questions

What is the cancellation policy at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

As of 30 Sept 2026, prices found for a 1-night stay for 2 adults at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt on 17 Oct 2026 start from AU$407, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt has a free self car park and free valet parking.

Are there any beaches close to Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is a short 17-minute walk from Chac Mool Beach. Fun beach activities include volleyball, waterskiing and windsurfing.

Is there a spa on site at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, Aura Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as prenatal massages.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a pool?

Yep, and guests love it! Sunscape Cancun All-Inclusive Resort & Spa by Hyatt has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with premium bedding, free minibar items and room service.

What makes Sunscape Cancun All-Inclusive Resort & Spa by Hyatt a romantic place to stay?

A hot tub and ocean-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt.

Is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is a hit with families.

Is there a free airport shuttle available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, pets are not allowed.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

13 June 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay. Lots of restaurants on property. Only downfall was they had hours….. only one open 24 hrs

Stayed 5 nights in Jun 2026

Verified review

10/10 Excellent

Mahir

23 May 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exelent Exelent best places 10 *

Stayed 5 nights in Apr 2026

Verified review

10/10 Excellent

Daniel

1 June 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It felt like an extended family, the staff was great, food wonderful, very clean rooms. We had 18 in our group and it was a great family vacation

The report was clean , staff was amazing and very accommodating. Very family friendly

Stayed 4 nights in Jun 2026

Verified review

10/10 Excellent

Arlene

7 June 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very easy from start to finish and if you use onsight amstar to organize hotel Transportation and Xtra excursions makes the trip even more effortless

Stayed 3 nights in May 2026

Verified review

10/10 Excellent

David

30 May 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First time in Cancun and I could not pick a better option. The resort is amazing and the staff is very helpful.

Stayed 7 nights in May 2026

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite King

Master Suite King

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Junior Suite Double Accessible

Junior Suite Double Accessible

View all photos for Junior Suite King Accessible

Junior Suite King Accessible

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for King Room

King Room

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Similar properties

Wyndham Grand Cancun All Inclusive Resort & Villas

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink