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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property
Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Property video
Premium bedding, free minibar, in-room safe, blackout curtains
2 outdoor pools, pool umbrellas, pool loungers
55-inch plasma TV with cable channels, TV, DVD player

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is AU$593
includes taxes & fees
10 Feb - 11 Feb

Explore the area

View map
Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Chac Mool Beach
    ‪18 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Master Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite King

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront Swim up

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double Accessible

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Accessible

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Accessible

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Family Junior Suite, King Bunk and Trundle Bed

7.2 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Double Lagoonview

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite King Lagoonview

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double Beachfront

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View King

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite Ocean View King

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front Double

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front King

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View Double

8.0 out of 10
Very good
(19 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double

8.0 out of 10
Very good
(37 reviews)

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King

8.6 out of 10
Excellent
(46 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Premium bedding
Ceiling fan
Blackout curtains
  • 36 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View King

8.4 out of 10
Very good
(26 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

Premium bedding, free minibar, in-room safe, blackout curtains

King Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Premium bedding
Ceiling fan
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall within a 20-minute stroll. Highlights at this beachfront property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Aura Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The restaurant, Casa de Rosa, serves Mexican cuisine. With 3 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free water park and nightclub. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this Zona Hotelera property include Forum Beach and Cancun Convention Center.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 16 min walk - 1.4 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • Cancun Interactive Aquarium - 19 min walk - 1.7 km
  • Forum Beach - 4 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • Lobby Bar
  • ‪El Mirador - ‬8 min walk
  • ‪El Oriental - ‬7 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 10 dining venues
  • 3 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq. m of conference space
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Similar properties

Exterior
Wyndham Grand Cancun All Inclusive Resort & Villas
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  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 3,583 reviews
The price is AU$678
includes taxes & fees
31 Jan - 1 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Frequently asked questions

What is the cancellation policy at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

As of 20 Jan 2026, prices found for a 1-night stay for 2 adults at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt on 10 Feb 2026 start from AU$592.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt has a free self car park and free valet parking.

Are there any beaches close to Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is a short 17-minute walk from Chac Mool Beach. Fun beach activities include volleyball, waterskiing and windsurfing.

Is there a spa on site at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, Aura Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a pool?

Yep, and guests love it! Sunscape Cancun All-Inclusive Resort & Spa by Hyatt has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with premium bedding, free minibar items and room service.

What makes Sunscape Cancun All-Inclusive Resort & Spa by Hyatt a romantic place to stay?

A hot tub and ocean-view dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt.

Is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and childcare services in the guestrooms, it's no surprise that Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is a hit with families.

Is there a free airport shuttle available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, pets are not allowed.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3867 out of 6192 reviews
Rating 8 - Good. 1409 out of 6192 reviews
Rating 6 - Okay. 536 out of 6192 reviews
Rating 4 - Poor. 179 out of 6192 reviews
Rating 2 - Terrible. 201 out of 6192 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Karen

Liked: Cleanliness
Room clean, staff great
Stayed 7 nights in Oct 2025

10/10 Excellent

Candace

Liked: Cleanliness
Stayed 4 nights in Oct 2025

10/10 Excellent

Luiz H

Stayed 4 nights in Oct 2025

8/10 Good

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, place was really nice! Limited options in dining but restaurants and bars outside of the resort are literally a fun bus ride away! Pool was fun, they had many activities for all, such as volleyball, balance challenge. Very easy access to bars, whether you're inside by the lounge, in the pool area, or by the beach. Water was warm, beach was clean, a lot of seating capacity! One thing I didn't appreciate, the markup at their gift store. A pair of Prada's cost $400 USD when at Sunglass Hut, the same model was $200, but I guess that's expected. The interior seems outdated, something out of the late 80's early 90's. Would I go back? I don't see why not!
Stayed 3 nights in Oct 2025

10/10 Excellent

Zerlina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing. Staffs are friendly and kind.
Stayed 7 nights in Oct 2025

8/10 Good

Tanisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was warm and friendly, lovely view, kids friendly would recommend
Stayed 4 nights in Oct 2025

6/10 Okay

Angelo

Liked: Cleanliness, staff & service
Great
Stayed 7 nights in Oct 2025

4/10 Poor

Kristin Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The resort staff is nice, its clean but theres not much to do. There was only a singer at night until about 1030/11, no karaoke, no games, no dance parties, any other entertainment you have to pay for and/or leave the resort for. alcohol was 11am-12am but was good. 24/7 food sucked, buffet was ok, The 2 onsite restaurants were good. If you want to eat, sleep, and tan but not party or dance or do anything else this is for you. Im 34 married with 2 teen daughters and I wouldnt ever come back unless I was old and didnt want any fun. One of the most basic all inclusive weve ever been too.
Stayed 3 nights in Oct 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Ghazaleh

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience to be there, staff were so welcoming and so kind. Room always got cleaned. They are also very kind with kids very kid friendly resort. Beach and the pool was always clean. Food was very good and the restaurants were awesome we loved the Italian restaurant.
Stayed 5 nights in Oct 2025

10/10 Excellent

NI, Etobicoke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a good time !

10/10 Excellent

MIN, Etobicoke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!

10/10 Excellent

YU QING, Etobicoke

Travelled with family
Liked: Amenities
Food is delicious. Service is excellent!
Stayed 4 nights in Oct 2025

8/10 Good

Bruce J Patterson

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was excellent! Very friendly. Entertainment crew was fantastic! Clean room. Outdoor pool
Stayed 5 nights in Oct 2025

8/10 Good

Jessica Sales

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful. Hotel is clean and organized.
Stayed 8 nights in Oct 2025

10/10 Excellent

Karolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel excited my expectations, everything was super clean, the staff was very respectful and always looking for options to accommodate you in all ways possible. the beach and he pools were the cleanest ones I have experienced in my life. The restaurant were chef kiss (I didn’t have one single “bad” meal), everything was delicious, specially the italian one. If you are looking for good food, great beach access, drinks and a clean hotel this is the one for you !
Stayed 3 nights in Oct 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff anywhere on the property was excellent, they were so helpful and always had a great attitude. Plenty of food options available with quite the variety, my favorite would have to be the Azul restaurant. Even though I didn’t travel with kids, I saw how many things were available to the kids from baby sitting, kids zone, dance parties, and outdoor beach activities. The room was really clean and would replenish it daily. The events hosted in the evening at the lobby were also a lot of fun. I would come back 100%.
Stayed 3 nights in Oct 2025

10/10 Excellent

Nataliya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 5 nights in Oct 2025

8/10 Good

Hydia Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was great. Staff was very attentive and friendly. It was hard to get food at the restaurants due to long waits and the food was very bland tasting but other than that great resort!
Stayed 3 nights in Oct 2025

6/10 Okay

Maria Viviana

Travelled with group
Liked: Cleanliness
Not enough activities in the premises, clerks were not very friendly or helpful
Stayed 3 nights in Oct 2025

10/10 Excellent

Rose

I like how nice staff are
Stayed 3 nights in Oct 2025

8/10 Good

Trevor

Stayed 7 nights in Oct 2025

8/10 Good

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We booked 2 rooms for our family of 6, they put us on different floors. When asked about it, only option was pay an extra $372 to be on the same floor/down the hall from each other. (which of course we did but shouldn't have to) Facilities in need of repairs/upkeep. Buckets in many placed throughout due to leaking with rain. Staff were great. Food was good, tacos were nice daily!!. Entertainment is lacking compared to other resorts we have been to. Shows in lobby bar with minimal seating for guests. Kids loved the kids club and staff were happy and helpful. Pool was nice.
Stayed 6 nights in Oct 2025

8/10 Good

Ehab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & cozy place. Excellent amenities. But don’t expect luxury
Stayed 3 nights in Oct 2025

8/10 Good

Melanie L

Travelled with family
Liked: Staff & service, property conditions & facilities
The property was nice and clean. Staff were friendly and accommodating. Food was good and a good variety. Did not like having to carry my phone around to scan menus. Did not like being accosted by sales people every time we walked by, and continuously all day while enjoying the beach.
Stayed 7 nights in Oct 2025