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Sunscape Cancun Resort & Spa - All Inclusive

4.0 star property
Family-friendly slopeside fun with 7 restaurants

Photo gallery for Sunscape Cancun Resort & Spa - All Inclusive

Relax in this spacious room with a large bed, seating area, and ocean views through large windows.
1 bedroom, premium bedding, free minibar, in-room safe
Relax by the pool overlooking the ocean, surrounded by palm trees and lounge chairs.
Private beach, white sand, beach cabanas, sun-loungers
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
The current price is AU$482
includes taxes & fees
16 July - 17 July

Explore the area

Map
Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪16 min walk‬
  • Cancun Convention Center
    ‪5 min drive‬
  • Gaviota Azul Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Junior Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed, 1 Double Trundle Bed and 1 Double Bunk Bed

View all photos for Standard Double Bed

1 bedroom, premium bedding, free minibar, in-room safe

Standard Double Bed

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite King

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Master Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

1 bedroom, premium bedding, free minibar, in-room safe

Sun Club Master Suite Ocean Front King

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Double

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean View Double

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean Front King

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean Front Double

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Double

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Junior Suite Ocean View Double

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

View from room

Deluxe Junior Suite King Lagoonview

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

View from room

King Room

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Double Lagoonview

View from room

Deluxe Junior Suite Double Lagoonview

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Junior Suite, King Bunk and Trundle Bed

1 bedroom, premium bedding, free minibar, in-room safe

Family Junior Suite, King Bunk and Trundle Bed

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 5
  • 1 King Bed and 1 Double Trundle Bed

View all photos for Deluxe Junior Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Junior Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

Junior Suite King Beachfront

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Beachfront

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Double Beachfront

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed

Junior Suite Double Accessible

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront Swim up

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite King Beachfront Swim up

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite 1 King Bed

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 5
  • 1 King Bed

Master Suite King

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed

About the area

Cancun

A family-friendly stay in Cancun awaits you at Sunscape Cancun Resort & Spa - All Inclusive. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall within a 20-minute stroll. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hydrotherapy and reflexology along with access to the sauna and hot tub. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site ski-in/ski-out access and free water park. Other amenities include a nightclub, free Wi-Fi in public areas and a gym. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this Zona Hotelera property include Forum Beach and Cancun Convention Center.

What's nearby

  • La Isla Shopping Mall - 16 min walk - 1.4 km
  • Cancun Interactive Aquarium - 19 min walk - 1.7 km
  • Forum Beach - 3 min drive - 1.8 km
  • Cancun Convention Center - 5 min drive - 2.2 km
  • Gaviota Azul Beach - 5 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • Snack Grand Park
  • El Mirador
  • Lobby Bar
  • Bubba Gump Shrimp Co.
  • Café Solé

About this property

Sunscape Cancun Resort & Spa - All Inclusive

Family-friendly slopeside fun with 7 restaurants
Some rates at Sunscape Cancun Resort & Spa - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun Resort & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 7 dining venues
  • 6 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq. m of conference space
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Sunscape Cancun Resort & Spa - All Inclusive offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Enjoy a meal with a view of the water from this dining area with expansive windows and high ceilings.

Wyndham Grand Cancun All Inclusive Resort & Villas

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 3,264 reviews
The price is AU$488
includes taxes & fees
10 Aug - 11 Aug
Wyndham Grand Cancun All Inclusive Resort & Villas

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Frequently asked questions

What is the cancellation policy at Sunscape Cancun Resort & Spa - All Inclusive?

Sunscape Cancun Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Cancun Resort & Spa - All Inclusive?

As of 15 July 2025, prices found for a 1-night stay for 2 adults at Sunscape Cancun Resort & Spa - All Inclusive on 16 July 2025 start from AU$481.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Cancun Resort & Spa - All Inclusive?

Yep, Sunscape Cancun Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Sunscape Cancun Resort & Spa - All Inclusive?

Yep, Sunscape Cancun Resort & Spa - All Inclusive is a short 17-minute walk from Chac Mool Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Sunscape Cancun Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Sunscape Cancun Resort & Spa - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as prenatal massages.

Does Sunscape Cancun Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Sunscape Cancun Resort & Spa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Sunscape Cancun Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sunscape Cancun Resort & Spa - All Inclusive?

Sunscape Cancun Resort & Spa - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with premium bedding, free minibar items and room service.

What makes Sunscape Cancun Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Sunscape Cancun Resort & Spa - All Inclusive.

Is Sunscape Cancun Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and childcare services in the guestrooms, it's no surprise that Sunscape Cancun Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Sunscape Cancun Resort & Spa - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sunscape Cancun Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Cancun Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sunscape Cancun Resort & Spa - All Inclusive?

No, pets are not allowed.

Sunscape Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3494 out of 5678 reviews
Rating 8 - Good. 1307 out of 5678 reviews
Rating 6 - Okay. 501 out of 5678 reviews
Rating 4 - Poor. 186 out of 5678 reviews
Rating 2 - Terrible. 190 out of 5678 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family

Great Family Place

Super great place for families. Ivan, Sandy, Jimmy, and Edwin were all really awesome. Clean facilities, great food, nice beach, nice pool. 1 week felt like 2 with a constant stream of activities.
Beach
Pool
Stayed 7 nights in Apr 2025

2/10 Terrible

Aisha, Waltham

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE- This property had a musty smell to it. My children got bedbug bites from sleeping here. The cleanliness was not that great.. and I feel I got overcharged for being in such a property. They also put extra charges on my room that I paid thru my card so I got double charged. I will not be going back here. Disappointed.
Stayed 5 nights in Apr 2025

8/10 Good

Kerryann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Theodis Wayne

Stayed 2 nights in Dec 2024

10/10 Excellent

Clinton, Redondo Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my time at The Wyndham. The room was clean and comfy, staff were super friendly, and the location was perfect—close to CongoBogo. we rented the scooter to ride down town. Would definitely stay here again! Santiago was very attentive and served us with great attitude. He made sure we did not need anything while we ate. Thank you Santiago for adding extra comfort during our stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Albeianne, Keeling

Stayed 4 nights in Apr 2025

8/10 Good

Stephanie I

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were kind and so hospitable. The property and rooms were dated. The views were beautiful from some of the rooms. Allesandra at the front desk was a super star & so sweet. The staff is what made our stay.
Stayed 4 nights in Apr 2025

8/10 Good

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities
FOOD There are excellent options for dinner, with restaurants offering great taste and quality. Lunch and breakfast are just okay — nothing special, but acceptable. BEACH The beach is fantastic, with soft white sand and warm water. The depth increases gradually, making it ideal for wading and swimming. FACILITIES The building is a bit dated and would benefit from renovation. KIDS CLUB The kids club is great. They offer daily educational activities, not just the typical pajama parties with pizza and movies.
Stayed 10 nights in Apr 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

GEORGINA ABDUL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 7 nights in Apr 2025

4/10 Poor

Andrey

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Jacuzzi tub wouldn’t work and super low water pressure. We had to dispute charges that were incorrect and we had to wait around two hours for all restaurants.
Stayed 7 nights in Apr 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were respectful, helpful, and extremely hard working. The hotel was always clean. The room was great for a family of four. The food was delicious and so many different varieties to choose from. There was entertainment all day if you wanted something to do, or many places to relax if not. The location is great and the beach is very clean. It is a good family destination.
Stayed 5 nights in Apr 2025

6/10 Okay

Nikolay

Liked: Cleanliness
Stayed 4 nights in Apr 2025

8/10 Good

Arjun Singh

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but I felt there could be better food options
Stayed 3 nights in Apr 2025

6/10 Okay

Amine

Liked: Staff & service
Wow—what a dream vacation. Who needs a clean, mold-free room when you can enjoy that authentic damp smell of neglect? And swimming? Pfft, totally overrated. Beach chairs? Merely decorative! But the real highlight was being ambushed with a timeshare pitch the moment we arrived—because nothing says “relaxing getaway” like wasting half a day dodging a hard sell. Truly an unforgettable experience… for all the wrong reasons.
Stayed 4 nights in Apr 2025

10/10 Excellent

Gregory Kirk, Centennial

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families!
Stayed 5 nights in Apr 2025

10/10 Excellent

Seema

Liked: Cleanliness, staff & service, property conditions & facilities
The most amazing thing about this resort is that it is kid friendly. Many activities for the families. Staff is very friendly and welcoming, always ready to assist. Food options are excellent. Will definitely recommend this place and will one day go back myself. Thank you Wyndham for the excellent service. Mexico is beautiful.
Stayed 5 nights in Apr 2025

6/10 Okay

Tanveer

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
After mentioning to the staff multiple times that this is our 3rd stay after spending over $100,000 USD on our wedding at your resort I was expecting a bit more of a better welcome, wasn’t expecting a red carpet, but some better welcome would have been nice. After seeing doors with “happy anniversary” or “welcome” it seems like our business wasn’t as valued as others. Washroom toilet was dirty upon arrival, almost all plug sockets in the room were unusable because they were broken. After purchasing a Cabana for the day WE had to ask for our complimentary drinks. Resort staff are still rated a 5 Star as they are just as helpful and friendly as before. Your amenities definitely need some work.
Stayed 6 nights in Apr 2025

6/10 Okay

Matin, Toronto

Travelled with partner
Liked: Staff & service
Hotel staff were friendly and helpful. The things that I did not like was amenities and food. My expectations were higher for food and amenities like pool. Overall it was good but for lower price!
Stayed 6 nights in Apr 2025

8/10 Good

Ivana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so nice and accommodating!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

John David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with a family of 4 for 4 nights. staff was super friendly the food was good. We were able to eat at every restraunt we wanted to. .We also found chairs and umbrellas to sit poolside and by the ocean no problem. The nightly entertainment was fun. I wish they had the fireshow on the beach but must have been changed due to weather. We walked to the mall which wasnt too far of a walk and we felt safe. it was a pretty awesome trip considering we went during spring break, I thought it would more hectic than it was. The only thing i didnt like was being passed off to a guy named Hector after my check in, he tries to tell you about the areas of the resort then tries to get you roped into a timeshare seminar and he is very persistant about it. I had to tell him no about 10 times before he gave up. But we had a great time and would definetly come back, this is one of the best locations i Cancun!
Stayed 4 nights in Mar 2025