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The Grand Oasis Cancun - All Inclusive

4.0 star property
On beach with outdoor pool, near Iberostar Cancun Golf Course

Photo gallery for The Grand Oasis Cancun - All Inclusive

13 restaurants, breakfast, lunch, dinner served; Italian cuisine
13 restaurants, breakfast, lunch, dinner served; Italian cuisine
Outdoor pool
Minibar, in-room safe, iron/ironing board, free cots/infant beds
Indoor wedding

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast included
  • Spa
  • Gym
The current price is AU$504
includes taxes & fees
14 Dec - 15 Dec

Explore the area

View map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪2 min walk‬
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Grand Standard

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Standard

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Free bottled water
Minibar
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Sunset View

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Sunset View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Free bottled water
Minibar
Coffee/tea maker
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Ocean View

Grand Ocean View

Grand Ocean View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Free bottled water
Minibar
Coffee/tea maker
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Hilton Cancun, an All-Inclusive Resort

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  • On private beach
  • Pool
  • All-inclusive
  • Pet-friendly
4.3 out of 5, Excellent, 3,207 reviews
The price is AU$645
includes taxes & fees
11 Dec - 12 Dec
Hilton Cancun, an All-Inclusive Resort

About the area

Cancun

An all-inclusive stay in Cancun awaits you at The Grand Oasis Cancun - All Inclusive. You'll be 0.8 km (0.5 mi) from Iberostar Cancun Golf Course and 2.2 km (1.3 mi) from Delfines Beach. Highlights at this beachfront property include 13 restaurants, 14 bars/lounges and a full-service spa. .A day of pampering at Sensoria Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and hydrotherapy. The restaurant, Dos Lunas, serves Italian cuisine and is open for lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find a casino, free Wi-Fi in public areas and an outdoor tennis court. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Oasis Arena - 2 min walk - 0.2 km
  • Maya Museum of Cancun - 8 min walk - 0.7 km
  • Aquaworld - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 11 min walk - 1.0 km
  • Delfines Beach - 2 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Tatish Restaurant - ‬5 min walk
  • ‪Coyote Loco - ‬4 min walk
  • ‪Piña Colada - ‬9 min walk
  • ‪Maria Bonita - ‬9 min walk
  • ‪Dos Lunas - ‬1 min walk

About this property

The Grand Oasis Cancun - All Inclusive

On beach with outdoor pool, near Iberostar Cancun Golf Course
The Grand Oasis Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Grand Oasis Cancun - All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 14 bars/lounges, a beach bar and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and 14 meeting rooms are available. Event space at this property measures 19063 square feet (1771 square metres) and includes a conference centre. A casino, a fitness centre, and a sauna are also featured at The Grand Oasis Cancun - All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free.

This 4-star Cancun property is smoke free.

  • 1210 guestrooms or units
  • 6 levels
  • 4 buildings
  • 13 dining venues
  • 14 bars or lounges
  • 19063 sq ft of conference space
  • 1771 sq. m of conference space
  • Built in 1989
  • Buffet breakfast (free)
  • Casino
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
The Grand Oasis Cancun - All Inclusive offers 1210 air-conditioned accommodations with a safe and complimentary bottles of water. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. An iron/ironing board, change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on request.
Sensoria Spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Front of property
Emporio Cancun Optional All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, 2,080 reviews
The price is AU$378
includes taxes & fees
8 Dec - 9 Dec
Emporio Cancun Optional All Inclusive

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Area shuttle (surcharge) up to 16.5 km
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 13 restaurants
  • 14 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahia Steak House
  • Dos Lunas
  • Hacienda Sarape
  • La Placita Fast Food
  • Tun Kul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's toys
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (19,063 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Lift
  • Smooth flooring in room

More

  • 4 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Grand Oasis Cancun - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.27 per accommodation, per night
  • Resort fee: USD 8 per accommodation, per night
The resort fee includes:
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

All Inclusive Cancun Grand Oasis
All Inclusive Oasis
Cancun Grand Oasis
Cancun Grand Oasis All Inclusive
Grand Oasis
Grand Oasis All Inclusive
Grand Oasis Cancun
Grand Oasis Cancun All Inclusive
Oasis All Inclusive
Oasis Cancun Grand
Grand Oasis Cancun Hotel
Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
Grand Oasis Hotel Cancun
Grand Oasis Resort Cancun
Oasis Grand Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Grand Oasis Cancun - All Inclusive?

As of 5 Dec 2025, prices found for a 1-night stay for 2 adults at The Grand Oasis Cancun - All Inclusive on 14 Dec 2025 start from AU$485.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Grand Oasis Cancun - All Inclusive?

Yep, The Grand Oasis Cancun - All Inclusive has a free self car park.

Are there any beaches close to The Grand Oasis Cancun - All Inclusive?

The closest beach to The Grand Oasis Cancun - All Inclusive is Delfines Beach (1.7 km).

Is there a spa on site at The Grand Oasis Cancun - All Inclusive?

Yep, Sensoria Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does The Grand Oasis Cancun - All Inclusive have a pool?

The Grand Oasis Cancun - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive features a full-service spa, an outdoor pool and 13 restaurants.

Is The Grand Oasis Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that The Grand Oasis Cancun - All Inclusive is a hit with families.

Does The Grand Oasis Cancun - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Grand Oasis Cancun - All Inclusive?

No, The Grand Oasis Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Grand Oasis Cancun - All Inclusive?

Yep, they've got a beach bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Grand Oasis Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Grand Oasis Cancun - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at The Grand Oasis Cancun - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 9-minute walk away.

Reviews

The Grand Oasis Cancun - All Inclusive Reviews

6.0

6.4/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 396 out of 1676 reviews
Rating 8 - Good. 255 out of 1676 reviews
Rating 6 - Okay. 343 out of 1676 reviews
Rating 4 - Poor. 261 out of 1676 reviews
Rating 2 - Terrible. 421 out of 1676 reviews

Reviews

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
it was great for bieng our first time enjoy every moment than you
Stayed 7 nights in Aug 2025

4/10 Poor

josue

Stayed 12 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tile is commonly used in mexico. The hallways echoed and you could hear people talking and doors closing.
Stayed 7 nights in Aug 2025

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
I saw a lizard and a roach in my room (1550) but otherwise the facility is away. Please ensure the rooms are insect free. I enjoyed the food, entertainment, the upgrade, and the ambience as I was a solo traveler. I will definitely revisit Grand Oasis Cancun and I highly recommend the facility to friends.
Stayed 10 nights in Aug 2025

10/10 Excellent

JAIME

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool
Stayed 4 nights in Aug 2025

8/10 Good

Regina

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 5 nights in Aug 2025

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service
This hotel is great for those who like a party atmosphere. We don't and found it impossible to move our room away from the noise sources, and every associate we spoke with was obviously not empowered to do anything about it. They offered a downgrade with no credit, or an upgrade at full price. It was impossible to sleep in our location. Elevator was malfunctioning while we were there, and the food was ok, depending on where you chose to eat. Some was not appealing. The hotel took five days to tell us they would not refund our money (after being there for 1 day) - by then we had already located to another hotel. Very disappointed.
Stayed 7 nights in Aug 2025

8/10 Good

Manuela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience overall. The building itself is a little old. The staff was great!
Stayed 6 nights in Aug 2025

8/10 Good

Zechariah, SAINT LOUIS

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay at the Grand Oasis Cancun was an enjoyable one, however the room(s) I were assigned left lots to be desired. The first room had no working air and was poorly decorated and did not look very sanitary as if the last guest had just left. The refrigerator in the first room was completely empty (not stocked full as is routine for an all-inclusive resort). The second room had working air and was a bit cleaner, although the decor was horribly outdated and there was no headboard. The rest of the resort was absolutely gorgeous and the staff, outside of the check-in crew, was attentive and very warm in their greeting and in their service. I loved all of the restaurants, pools, shops, and activities on the property. The atmosphere was fun-filled and high energy, yet relaxing and inviting later at night. This resort is scenic and peaceful. I enjoy myself here and would actually return, yet I would book a Pyramid room as I hear they are the modern and nicer rooms.
Stayed 4 nights in Aug 2025

6/10 Okay

Erick F

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool and staff were great...but rooms were old and not representative of what they show on the website
Stayed 4 nights in Aug 2025

6/10 Okay

Charity

Liked: Staff & service
Everything was ok but not excellent
Stayed 3 nights in Aug 2025

6/10 Okay

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities
I stayed on the 6th floor and only one elevator was working, which did not always open on the 6th or 1st floors. It was a little frustrating and time consuming. The pool was extremely hot; the pool water did not cool you from the heat and humidity. I rarely give such a poor rating but I needed to say it.
Stayed 3 nights in Aug 2025

6/10 Okay

Timothy

Stayed 2 nights in Aug 2025

10/10 Excellent

Evelyn A

Travelled with family
Liked: Cleanliness, property conditions & facilities
Big and a lot to visited inside
Stayed 4 nights in Aug 2025

10/10 Excellent

Yafouze

Stayed 7 nights in Aug 2025

6/10 Okay

Demitrice

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
I felt like I was in a college dorm. Too much walking to get strong the resort. Service was horrible and the employees were rude. Did was not that great. Found food outside the resort. The hotel was also dirty in body parts. There was a lounge we went to and it was dirty.
Stayed 4 nights in Jul 2025

6/10 Okay

Dayron

Liked: Cleanliness
Stayed 6 nights in Aug 2025

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, lots of food options. Most bars didn’t have frozen drinks which was rough in the heat. Overall great time
Stayed 4 nights in Aug 2025

2/10 Terrible

MINA

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Terrible Experience with kids My stay at the Grand Oasis Cancun was one of the worst hotel experiences I’ve ever had. From the outdated rooms to the terrible service, this resort failed in almost every aspect. Rooms: The rooms were extremely dated, unclean, and far from luxurious. Our "ocean view" was a joke—barely a glimpse of the water from a distance. Housekeeping was inconsistent, and they only left one bottle of water per room, no matter how many guests were staying. When we asked for more, we were ignored. Elevators do not function properly. There was two Elevators in the whole resort and they do not work. If youre going up it stops while going up and overides and goes all the way down to the basement. Very tiny small old Elevators No Amenities for Kids: If you’re traveling with children, look elsewhere. This hotel has nothing for kids—no playground, no entertainment, and no safe or enjoyable spaces for them. The chaotic, rowdy atmosphere made it even worse. Not stroller friendly at all. They gave us a broken baby "crib" for our kid to sleep in. Broken playpen not even a crib. Food & Drinks: The food was inedible—even the upgraded "premium" option (which cost an extra $90/day) was barely passable. The buffet was repetitive, low-quality, and often unappetizing. They basically use all the left over food and put it out for buffets. And when the food is almost over they add water to make it seem like they put more( witnessed with my own eyes)
Stayed 7 nights in Aug 2025

4/10 Poor

Eduardo

Travelled with family
Disliked: Property conditions & facilities
My wife and I ,we are handicap.they gave us the room at the end of the building.the entrance was close ,we had to walk around the building to get to ur room.crew working ,hammering down all saturday.they have wheel chair service.it take to long to wait for
Stayed 3 nights in Aug 2025

4/10 Poor

dylan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
1-everyday they would clean the room did not leave towels for shower 2-half the time they did not give new water 3-did not restock the fridge with coke and Diet Coke. You only get 2 each and that’s it. 4-roof was leaking water from lights 5-the staff was adding water to meat and chili to make it look like there was more at the buffet in tatish 6- after 2 days we payed 500 to upgrade to black bracket just to get better food and frozen drinks 7-our room was not the room we payed for and our friends got upgraded for free when we asked for a different room we were told there is nothing available
Stayed 6 nights in Aug 2025

4/10 Poor

kassandra

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I booked 2 rooms for 4 of us. One room had been leaking the whole time so our whole washroom was always soaked , toilet broke (flush handle) , my friend was very sick so she was stuck in the room. I called and asked for extra blankets one night as housekeeping took my sheets and only my friend had sheets - sat outside our room for over 1.5hrs waiting for these blankets. Booked a dinner that the “building manager” had said was included - then upon checkout was charged $200cad for their “included” dinner. Would never have booked it. Always out of something at the beach area. Second room was infested with cockroaches. Upon checking out we had called for help with our luggage’s and waited over 40 mins so had to haul them ourselves which would have been whatever except for the staff laughing at all of us struggling with our luggage’s. Finally at main lobby one lady take us to multiple spots as she didn’t even know what she was doing. My sick friend had tipped the housekeeper extra to stay a little past check out and she said it would be okay - upon checkout was charged extra for overstaying. They “couldn’t track down the housekeeper” Tours are overpriced at the stands as when looking online we were able to book them cheaper by $40 a person. Performers at the kinky club were great on a Saturday , the other days are not really anything special and then kick you out by 11:30 blasting the full lights at you and telling you to leave. I will not be returning or recommend
Stayed 7 nights in Aug 2025

2/10 Terrible

enrique silva

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Amenities
Unfortunately all the recently bad comments are true, I went around 6 years ago and everything was perfect, food, amenities, property, staff, but now everything is bad, starting with the food, food sucks! I’m never coming back again, sad but true.
Stayed 5 nights in Aug 2025