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"A man, who was possibly Canadian, ran around acting like a rabid dog and terrorising women and children for three days. The staff attempted to herd th ... " More

By a verified traveller on Sun 20 Jan 2019

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Hotel Description

An all-inclusive stay in Cancun awaits you at Grand Oasis Cancun All Inclusive. Within just a 15-minute stroll, you'll find popular places like Aquaworld and Maya Cancun Museum. Highlights at this beachfront property include 18 restaurants, 20 bars/lounges, and a full-service spa.

You can enjoy flat-screen TVs with cable channels, and all 1320 rooms feature WiFi, coffee/tea makers, and free bottled water. Minibars provide refreshments, and room service makes dining in an option. Hair dryers, phones, and free toiletries are also available.

A day of pampering at Sensoria Spa can include deep-tissue massages, detox wraps, and body wraps along with aromatherapy and hydrotherapy. The restaurant, Hippie Chic Grill, serves barbecue. At the property's own beach bar, you can stop for a drink. Spend the day at the beach and enjoy the onsite golf course, outdoor swimming pool, and nightclub. A conference center and a business center are among the business amenities offered. Plus you'll find a casino, a fitness center, and an outdoor tennis court. There's also free valet parking, along with the convenience of an area shuttle.

Within a 30-minute walk of this 3.5-star Zona Hotelera property, attractions include Delfines Beach and El Rey Ruins.

Standard Non Refundable, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max
AU$341* Per night/room 27 Feb. - 28 Feb.

Ocean View, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Sunset, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Garden Terrace, Up to 2 kids eat and stay free

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Grand Oasis Cancun All Inclusive ratings based on 3 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Grand Oasis Cancun All Inclusive

Everyone (3)
5 out of 5
A man, who was possibly Canadian, ran around acting like a rabid dog and terrorising women and children for three days. The staff attempted to herd the man to secluded parts of the resort but he somehow was allowed to be served four beers an hour. Food was poor and the pool and bedding facilities were excellent

Posted by on 20 Jan. 2019

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2 out of 5
Most hotel staff were terrible. the hotel itself had alot of maintenance issues. Rooms were all dirty and house keeping never replaced incidentals or towels.

Posted by , from Sydney on 20 Jan. 2016

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1 out of 5

Left hanging at every stage

Our experience first start when we checked in. 2 hours to check in only to be told they had overbooked 300 people and that we were being moved down the road to another hotel. After an hour argument we finally left only to find the next hotel to be another 2 hour checkin process at a couples retreat. We were told only one night. The next morning we went back to the grand to be told no we don't have any reservations under that name here. Another 2 hours of arguing and they finally gave us our rooms. By this stage we have wasted an entire day of our all inclusive package. There was no offer of compensation so we asked for wifi to be included (as this is an additional $20 U.S. A day per device). After another half an hour we finally got this included only to find that half way through the week they cut off the so called complimentary wifi. Worst customer service I have ever experienced. It takes an hour to get a drink at any bar and half of the restaurants are terrible or have most of their options unavailable at the time you request them. I would never recommend this hotel. The only thing they have got going for them is the party vibe which is only because of the people that go there! Shocking customer service!

Posted by on 23 Jul. 2015

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About the Grand Oasis Cancun All Inclusive

Location Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500

All-inclusive Details

  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Football included
  • All available beverages included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Room service not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • On-site entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All on-site activities, facilities and equipment included
  • On-site live performances included
  • All non-motorised water sports included
  • Theme parties included

Property Features

Grand Oasis Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Oasis Cancun All Inclusive offers its guests a full-service spa, a golf course, and an outdoor tennis court. There are 18 restaurants and 2 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. A casino, an outdoor pool, and a nightclub are also featured at the business-friendly Grand Oasis Cancun All Inclusive. An area shuttle within 16.5 km is available for a fee. Free self parking and valet parking are available. This Art Deco Cancun property is smoke free.

  • 1320 guestrooms or units
  • 6 levels
  • 4 buildings
  • 18 dining venues
  • 3 swim-up bars
  • 20 bars or lounges
  • 2 coffee shops
  • Built in 1989
  • Casino
  • Nightclub
  • Bar on the beach
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.9 km / 10.5 mi)
  • Property shuttles: Area shuttle within 16.5 km available for a surcharge
  • Parking: Free valet parking and self parking

Room Amenities

Grand Oasis Cancun All Inclusive offers 1320 air-conditioned accommodations with minibars and complimentary bottled water. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Housekeeping is provided daily.

  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Hippie Chic Grill - This restaurant specializes in barbecue.

Akeru Asia Lounge - This sushi bar specializes in Japanese cuisine. Open daily.

Bahia Rodizzio - Onsite steakhouse. Open daily.

Mario Bonita - This restaurant specializes in Mexican cuisine. Open daily.

Room service is available.

Spa Services

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Cash Deposit Required
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 1.30 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per night (rates may vary)
  • In-room safe fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.