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The Grand Oasis Cancun - All Inclusive

Beachfront property with 13 restaurants and full-service spa

Where to?

Dates

November 2025

December 2025

14 bars/lounges, swim-up bar, poolside bar, beach bar

Overview
Rooms
Location
Policies

Popular amenities

Pool
Bar
All-inclusive
Breakfast included
Spa
Gym

includes taxes & fees

16 Nov - 17 Nov

Explore the area

Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500

Place, Aquaworld
‪10 min walk‬
Place, Iberostar Cancun Golf Course
‪11 min walk‬
Place, Delfines Beach
‪6 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪47 min drive‬

Room options

1 bedroom, minibar, iron/ironing board, free cots/infant beds

Grand Standard

Highlights

Air conditioning

Free cots/infant beds

Flat-screen TV

Separate bedroom

Hairdryer

Private bathroom

Minibar

Coffee/tea maker

Sleeps 4
2 Double Beds OR 1 King Bed

Grand Sunset View

Highlights

Air conditioning

Free cots/infant beds

Flat-screen TV

Separate bedroom

Hairdryer

Private bathroom

Minibar

Coffee/tea maker

Lagoon view
Sleeps 4
2 Double Beds OR 1 King Bed

Grand Ocean View

Highlights

Air conditioning

Free cots/infant beds

Flat-screen TV

Separate bedroom

Hairdryer

Private bathroom

Minibar

Coffee/tea maker

Partial sea view
Sleeps 4
2 Double Beds OR 1 King Bed

Triple Room Standard with Lake View

35 sq m
Sleeps 4

Room Superior with Sea View

35 sq m
Sleeps 4

Room Standard

35 sq m
Sleeps 4

Room Standard

35 sq m
Sleeps 1

About the area

Cancun

An all-inclusive stay in Cancun awaits you at The Grand Oasis Cancun - All Inclusive. You'll be 0.8 km (0.5 mi) from Iberostar Cancun Golf Course and 2.2 km (1.3 mi) from Delfines Beach. Highlights at this beachfront property include 13 restaurants, 14 bars/lounges and a full-service spa. .A day of pampering at Sensoria Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and hydrotherapy. The restaurant, Dos Lunas, serves Italian cuisine and is open for lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find a casino, free Wi-Fi in public areas and an outdoor tennis court. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

Aquaworld - 10 min walk - 0.9 km
Iberostar Cancun Golf Course - 11 min walk - 1.0 km
Delfines Beach - 6 min drive - 1.5 km
El Rey Ruins - 11 min drive - 2.9 km
La Isla Shopping Mall - 12 min drive - 4.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

‪Tatish Restaurant - ‬5 min walk
‪Coyote Loco - ‬4 min walk
‪Piña Colada - ‬9 min walk
‪Bahia Rodizzio - ‬9 min walk
‪Hacienda Sarape - ‬3 min walk

About this property

The Grand Oasis Cancun - All Inclusive

Beachfront property with 13 restaurants and full-service spa

The Grand Oasis Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Grand Oasis Cancun - All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 14 bars/lounges, a beach bar and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and 14 meeting rooms are available. Event space at this property measures 19063 square feet (1771 square metres) and includes a conference centre. A casino, a fitness centre, and a sauna are also featured at The Grand Oasis Cancun - All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free.

This 4-star Cancun property is smoke free.

1210 guestrooms or units

6 levels

4 buildings

13 dining venues

14 bars or lounges

19063 sq ft of conference space

1771 sq. m of conference space

Built in 1989

Buffet breakfast (free)

Casino

Deli

Kid's club (free)

Childcare (surcharge)

Towels for the beach

Conference centre

Business facilities

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Bellhop

Lift

No smoking on site

Bar on the beach

Bar by the pool

Swim-up bar

The Grand Oasis Cancun - All Inclusive offers 1210 air-conditioned accommodations with complimentary bottles of water and a hairdryer. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower and complimentary toiletries. An iron/ironing board, change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on request.

Sensoria Spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

5 Nov - 6 Nov

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi
WiFi in public areas is free with a 1-device limit

Parking and transport

Area shuttle (surcharge) up to 16.5 km
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
13 restaurants
14 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Bahia Steak House
Dos Lunas
Hacienda Sarape
La Placita Fast Food
Tun Kul Food Hall

Things to do

4 gaming tables
6 slot machines
Arcade/game room
Beach volleyball
Billiards/pool table
Casino (538 square foot of space)
Fitness classes
Free children's club
Full-service spa
Games
Gym
Outdoor pool
Outdoor tennis court
Piano
Pilates classes
Playground
Sauna
Shopping
Steam room
TV in common areas
Yoga classes

Family friendly

Arcade/game room
Babysitting (surcharge)
Children's games
Children's toys
Free children's club
In-room cot
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (on request)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
Business centre
Computer station
Conference centre (19,063 square foot of space)

Outdoors

Beach towels
Garden
On the beach
On the waterfront

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Spa treatment rooms
Sports massages
Swedish massages

Accessibility

Lift
Smooth flooring in room

4 buildings
6 floors
Ballroom
Banquet hall
Built in 1989
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Free cot

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

42-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Iron/ironing board on request
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at The Grand Oasis Cancun - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Cash deposit for Spring Break: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April
A tax is imposed by the city: USD 4.31 per accommodation, per night
Resort fee: USD 6 per accommodation, per night

The resort fee includes:

Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)
In-room safe fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 25 years old.

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Free WiFi in public areas has a 1-device limit.

Property is also known as

All Inclusive Cancun Grand Oasis

All Inclusive Oasis

Cancun Grand Oasis

Cancun Grand Oasis All Inclusive

Grand Oasis

Grand Oasis All Inclusive

Grand Oasis Cancun

Grand Oasis Cancun All Inclusive

Oasis All Inclusive

Oasis Cancun Grand

Grand Oasis Cancun Hotel

Grand Oasis Cancun Mexico

Grand Oasis Cancun Reviews

Grand Oasis Hotel Cancun

Grand Oasis Resort Cancun

Oasis Grand Cancun

Grand Oasis Cancun All Inclusive All-inclusive property

Grand Oasis All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Grand Oasis Cancun - All Inclusive?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at The Grand Oasis Cancun - All Inclusive on 16 Nov 2025 start from AU$418.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Grand Oasis Cancun - All Inclusive?

Yep, The Grand Oasis Cancun - All Inclusive has a free self car park.

Are there any beaches close to The Grand Oasis Cancun - All Inclusive?

The closest beach to The Grand Oasis Cancun - All Inclusive is Delfines Beach (1.7 km).

Is there a spa on site at The Grand Oasis Cancun - All Inclusive?

Yep, Sensoria Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does The Grand Oasis Cancun - All Inclusive have a pool?

The Grand Oasis Cancun - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive features a full-service spa, an outdoor pool and 13 restaurants.

Is The Grand Oasis Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that The Grand Oasis Cancun - All Inclusive is a hit with families.

Does The Grand Oasis Cancun - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Grand Oasis Cancun - All Inclusive?

No, The Grand Oasis Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Grand Oasis Cancun - All Inclusive?

Yep, they've got a beach bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Grand Oasis Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Grand Oasis Cancun - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at The Grand Oasis Cancun - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 9-minute walk away.

The Grand Oasis Cancun - All Inclusive Reviews

6.0

6.4/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

6/10 Okay

Julio

5 Aug 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 7 nights in Jul 2025

2/10 Terrible

Richard, tampa

Travelled with family, Travelled with family and small children, Travelled with partner

5 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Extremely Disappointing Experience – Not Worth $300 per Night Our stay at the Grand Oasis was incredibly disappointing, especially considering the rate of $300 per night. For that price, we expected at least basic comfort and cleanliness, but what we got felt more like a low-end motel experience. The grounds were dirty, with trash scattered around the edges of the pool. The grout in the showers was missing, and the paint on the walls looked like it was sloppily slapped on—drips and streaks everywhere. There weren’t enough towels or washcloths in the room, and the beds were small and uncomfortable. To top it off, the bathroom sink didn’t even drain properly. The food was bland and clearly not made with care. The staff was unfriendly and unhelpful, which added to the overall negative energy of the place. I actually felt depressed during the stay. The most disturbing part was how controlling the environment felt. I wasn’t even allowed to leave the lobby to go to my car without being stopped by staff. One person at the front door actually threatened to call the police if I didn’t get “permission” to leave—an absolutely outrageous and unsettling experience. For $300 a night, this was a massive letdown. I would strongly recommend looking elsewhere. This place does not deliver on the quality, comfort, or service you’d expect for that kind of price.

Stayed 1 night in Jul 2025

2/10 Terrible

Kyrillos

4 Aug 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

disappointing all-inclusive experiences.Check-In Nightmare:We arrived around 11 AM and had to wait until 2:30 PM to check in.There were no comfortable places to sit only a hard tiled bench and the reception area had no air conditioning, which made the wait even worse. To top it off, the check-in line was massive and extremely disorganized. Confusing Layout with No Guidance: The resort is huge, which might seem like a good thing, but it’s poorly organized.No one gives you a tour or explains how anything works.The bellboy who showed us to our room was very kind and helpful, but aside from him, we were left to figure everything out ourselves.Old Rooms & Limited Elevators:The room itself was clean but very outdated. Getting to the room was another issue altogether there are only two tiny elevators serving a large building, and during busy times, we had to wait in line just to use them. Food & Dining Issues:I booked the basic package, which only included access to two buffets and a few snack options. A few other restaurants were technically available, but only by reservation and good luck getting one. The quality of the food was terrible. Even basic items like burgers and hot dogs tasted strange and artificial. The beef was often undercooked, and overall the meals were unappetizing. Around the pools, staff at the grills were handling food with bare hands and clearly looked overworked and overheated, with no gloves, no proper sanitation, and no amenities to help them cope with it

Stayed 5 nights in Jul 2025

4/10 Poor

Raymond

Travelled with family

4 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort wasn’t all inclusive just because the color of your bracelet you can’t eat at the restaurants or you have to pay extra and the buffets they have it was always the same food every day and on the bars located around the pools if you didn’t have certain color of bracelet they don’t give you any drink and so rude actitud ! Never stay in that resort again!

Stayed 7 nights in Jul 2025

4/10 Poor

Llilian

4 Aug 2025

Disliked: Cleanliness, property conditions & facilities

Stayed 4 nights in Jul 2025

6/10 Okay

Erisaul

2 Aug 2025

Stayed 1 night in Aug 2025

8/10 Good

Lyda

Travelled with family

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lo que cambiaría sería que el acceso a los diferentes restaurantes y sitios de caffe fueran para todos no hacer tan marcado el uso de una manilla y según la que tenga así te atienden o te dan acceso a los lugares eso es discriminación

Stayed 6 nights in Jul 2025

6/10 Okay

angel

Travelled with family

1 Aug 2025

Liked: Amenities

Everything good except food we all inclusive but food wasn't cooked right also check in was quick but they don't give us the room after 1and 30 minutes later at 4:30 to be exact, we hoping come back soon because we love the property and pools thats the main reason for us to come back thank you god bless everyome!

Stayed 4 nights in Jul 2025

2/10 Terrible

Mesha m

Travelled with family

1 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff

Stayed 3 nights in Jul 2025

6/10 Okay

MD SHAHRIAR HASAN

Travelled with partner

1 Aug 2025

Liked: Cleanliness, amenities, property conditions & facilities

Property is very nice. They should more emphasis on customer interaction at the check in and check out desk. It was very insulting after check out when they told to take the ride from the main road. I walked all the way with my luggage to get on my Uber. I will suggest people to avoid the the advertisement of the oasis luxury whick killed my 3 hours for nothing. Also when any questions are asked at the desks there were no proper answers. Otherwise the property is amazing to stay. I suggest everyone to stay in that property.

Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family

1 Aug 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Grand Oasis Cancun Family Vacation

Great location, beautiful hotel just a bit outdated. Very clean rooms and bathrooms, mini fridge was not working, took 3 days to get it replaced as well as the iron. Beds were clean and comfortable, for an all inclusive Resort food can be a little better. However, over all was a good time. Pool was incredibly good, family oriented activities, live music outdoors was great & a Cigar Lounge onsite which I loved because I’m a cigar smoker.

Stayed 5 nights in Jul 2025

6/10 Okay

Asif

31 July 2025

Didn’t like the buffet

Stayed 3 nights in Jul 2025

2/10 Terrible

Larry, Montgomery

Travelled with family

31 July 2025

Disliked: Staff & service

Wow! I don’t usually write bad reviews. It has to be something big for me to do this. Four of us booked a trip 7/26-7/30 to this place which I stay here almost monthly just to add to it. We checked in. No big deal. However my oldest son wasn’t coming and then his prior engagements changed his availability. So I booked a second room for him as there was four of us. I figured we would just split. Anyhow, I messed up and made a mistake. I booked the correct days but wrong month. I tried to get it changed. I offered to pay difference. Offered to cancel and refund and rebook. No no no. So now no place for my son. Ok I get it. I messed the dates up. But can’t we just change the booking? Nope…. Offered to pay fees too. I go to reception because now left with no choices. Book a third reservation. They tell me to wait till end of day in case they resolve it. Nope they didn’t. They did assure me if waited they would let me book a third reservation and there was availability. I listened. Came back that afternoon and nope no rooms. Now WTH am I gonna do. While I sit there them telling me no more rooms. I go on Expedia and book third room. But yep different building than the family. Wow they sure know how to treat guests. Never again.

Stayed 4 nights in Jul 2025

6/10 Okay

Magdalena

Travelled with family and small children

31 July 2025

Liked: Cleanliness, amenities

Nice property but needs updating. If you’re looking for a time on the beach - there was no beach - ocean too rough to try to get in. Food very average (no seafood was offered at the buffet). No frozen drinks available on property. Room - l got the “connecting” room. There was no noice barrier. Coffee maker did not work. I asked twice to have it replaced- never happened- used coffee shop instead. There is “safe” in the room but you need to pay extra for a key!

Stayed 3 nights in Jul 2025

4/10 Poor

Simas

Travelled with partner

30 July 2025

Liked: Cleanliness, staff & service, amenities

Some of the restaurants are either extra money to eat at or you need an upgraded reservation to access. Not truly all inclusive in my opinion when it comes to food options. Staff were friendly.

Stayed 4 nights in Jul 2025

2/10 Terrible

Ilse

30 July 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jul 2025

4/10 Poor

Sandra

Travelled with family

30 July 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

This has been my second time staying at Oasis, my family and I were not satisfied. When I booked this hotel it said all inclusive which is not, most of the restaurant you need to paid to have dinner and the ones that are available you need to wait for almost 2 hours to have dinner. Only the buffets were available which is always the same food. I would definitely to go to a different hotel the next time I'm in cancun.

Stayed 4 nights in Jul 2025

2/10 Terrible

Destiny Y

30 July 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jul 2025

4/10 Poor

Johnathan

Travelled with family and small children

30 July 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Me and my wife were traveling with our 2 year old. We specifically picked this hotel because they had a nice kids area. When we get to the resort we went straight to the kids area and we’re told that our 2 year old is not allowed in because it’s for children 4 and up and no parents allowed!!!! Talked to multiple different staff and we were not allowed access in. Nowhere on the website says this!!! Had we known this we would have stayed at a different resort!!! Food was terrible, pool was nice.

Stayed 4 nights in Jul 2025

2/10 Terrible

CRISTINA, White plains

Travelled with family

29 July 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Limited food options. Venues are always running out of food or long wait time. No free safe in the room. No sense of urgency at any of the venues. Restaurants have long wait times. The worst place I’ve ever experienced en Cancun Zona Hotelera. Definitely not coming back!

AC never works at the check in/out office.

Stayed 5 nights in Jul 2025

2/10 Terrible

Edwin

Travelled with partner

28 July 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

There were not enough food options, everything depended on your bracelet level, and the staff was not kind enough. WIFI didn't work in the room, too much noise in the back of the room, and the room was not cleaned well. Restaurants had to wait too long, and the service was poor.

Stayed 6 nights in Jul 2025

6/10 Okay

EMILY

28 July 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The sight leads you to believe there is stuff from the kids to do at the resort, but other than a SMALL kids zone there isn't anything for the teenagers to do. Food was decent. The staff is amazing!

Stayed 4 nights in Jul 2025

2/10 Terrible

Nicaulys

Travelled with family, Travelled with family and small children

28 July 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Definitivamente, la peor experiencia que he tenido en mis vacaciones. Fui con parte de mi familia. Reservé 2 habitaciones, ya que iban mis padres, mi tía, mi esposo, mis hijos y yo. Al llegar, pagamos 42 dólares extra por habitación, supuestamente por higienización. Luego fuimos a comer; la comida supermala y mala presentación. He ido a otros hoteles en Cancún que la comida tiene un sabor inigualable; en este fue todo lo contrario, la mayoría de las comidas sin sabor. Luego fuimos a la piscina y no pudimos disfrutarla, ya que estaba supercaliente; parecía que estubieramos en una SAUNA. De hecho, TODO el hotel estaba muy caliente; deberían tener más ventiladores y aire acondicionado. Yo entiendo que esta época es caliente, pero yo soy de un país muy caliente, que es RD, y les cuento que las piscinas no están como un sauna. En la parte en que me quedé había dos elevadores y uno de ellos no estaba en servicio. Dentro del elevador entraban hasta 10 personas apretadas y no tenía aire. Lamentablemete no tuve buena expericia en este hotel

Stayed 4 nights in Jul 2025

6/10 Okay

Graciela

Travelled with family

28 July 2025

Liked: Staff & service

Food options were limited even though they have many restaurants. Our room you can hear everything going on in the next room.

Stayed 5 nights in Jul 2025

4/10 Poor

Vanessa

Travelled with family

28 July 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Do not choose oasis go to the pyramid there’s a difference. There were bugs the furniture is our dated, the shower wasn’t clean hair was on the wall, it’s small the Ac didn’t work and I had to pay to get a better room. No form of remorse or care. Mold was in the room and my son is allergic but no care. I would not stay here again if they paid me.

Stayed 3 nights in Jul 2025

The Grand Oasis Cancun - All Inclusive

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The Grand Oasis Cancun - All Inclusive

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The Grand Oasis Cancun - All Inclusive Reviews

6.4/10

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6.4/10

6.2/10

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6/10 Okay

Julio

Julio