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The Grand Oasis Cancun - All Inclusive

4.0 star property

Photo gallery for The Grand Oasis Cancun - All Inclusive

Exterior
13 restaurants, breakfast, lunch, dinner served; Italian cuisine
Garden
Lobby
Outdoor pool

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$363
includes taxes & fees
2 May - 3 May

Explore the area

View map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪2 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Grand Standard

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Standard

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Sunset View

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Sunset View

  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Ocean View

Grand Ocean View

Grand Ocean View

  • Partial sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
4.1 out of 5, Very good, 1,633 reviews
The price is AU$418
includes taxes & fees
27 Apr - 28 Apr
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About the area

Cancun

An all-inclusive stay in Cancun awaits you at The Grand Oasis Cancun - All Inclusive. You'll be 2.2 km (1.4 mi) from Delfines Beach and 4.1 km (2.5 mi) from La Isla Shopping Mall. Highlights at this beachfront property include 13 restaurants, 14 bars/lounges and a full-service spa. .A day of pampering at Sensoria Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and hydrotherapy. The restaurant, Dos Lunas, serves Italian cuisine and is open for lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find a casino, free Wi-Fi in public areas and an outdoor tennis court. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include Iberostar Cancun Golf Course and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Oasis Arena - 2 min walk - 0.2 km
  • Maya Museum of Cancun - 9 min walk - 0.8 km
  • Aquaworld - 11 min walk - 1.0 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • Delfines Beach - 2 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Tatish Restaurant - ‬4 min walk
  • ‪La Placita - ‬3 min walk
  • ‪Tun-kul - ‬9 min walk
  • ‪Bahia Rodizzio - ‬9 min walk
  • ‪Coffee & Me - ‬4 min walk

About this property

The Grand Oasis Cancun - All Inclusive

The Grand Oasis Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Grand Oasis Cancun - All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 14 bars/lounges, a beach bar and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and 14 meeting rooms are available. Event space at this property measures 19063 square feet (1771 square metres) and includes a conference centre. A casino, a fitness centre, and a sauna are also featured at The Grand Oasis Cancun - All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free.

This 4-star Cancun property is smoke free.

  • 1210 guestrooms or units
  • 6 levels
  • 4 buildings
  • 13 dining venues
  • 14 bars or lounges
  • 19063 sq ft of conference space
  • 1771 sq. m of conference space
  • Built in 1989
  • Buffet breakfast (free)
  • Casino
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
The Grand Oasis Cancun - All Inclusive offers 1210 air-conditioned accommodations with a safe and complimentary bottles of water. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. An iron/ironing board, change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on request.
Sensoria Spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Exterior
Grand Oasis Palm - All Inclusive
Zona Hotelera
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.4 out of 5, 1,004 reviews
The price is AU$363
includes taxes & fees
5 May - 6 May
Grand Oasis Palm - All Inclusive

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Area shuttle (surcharge) up to 16.5 km
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 13 restaurants
  • 14 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahia Steak House
  • Dos Lunas
  • Hacienda Sarape
  • La Placita Fast Food
  • Tun Kul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's toys
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (19,063 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Lift
  • Smooth flooring in room

More

  • 4 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Grand Oasis Cancun - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.92 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

All Inclusive Cancun Grand Oasis
All Inclusive Oasis
Cancun Grand Oasis
Cancun Grand Oasis All Inclusive
Grand Oasis
Grand Oasis All Inclusive
Grand Oasis Cancun
Grand Oasis Cancun All Inclusive
Oasis All Inclusive
Oasis Cancun Grand
Grand Oasis Cancun Hotel
Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
Grand Oasis Hotel Cancun
Grand Oasis Resort Cancun
Oasis Grand Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Grand Oasis Cancun - All Inclusive?

As of 18 Apr 2026, prices found for a 1-night stay for 2 adults at The Grand Oasis Cancun - All Inclusive on 2 May 2026 start from AU$363, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Grand Oasis Cancun - All Inclusive?

Yep, The Grand Oasis Cancun - All Inclusive has a free self car park.

Are there any beaches close to The Grand Oasis Cancun - All Inclusive?

The closest beach to The Grand Oasis Cancun - All Inclusive is Delfines Beach (1.8 km).

Is there a spa on site at The Grand Oasis Cancun - All Inclusive?

Yep, Sensoria Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does The Grand Oasis Cancun - All Inclusive have a pool?

The Grand Oasis Cancun - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive features a full-service spa, an outdoor pool and 13 restaurants.

Is The Grand Oasis Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that The Grand Oasis Cancun - All Inclusive is a hit with families.

Does The Grand Oasis Cancun - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Grand Oasis Cancun - All Inclusive?

No, The Grand Oasis Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Grand Oasis Cancun - All Inclusive?

Yep, they've got a beach bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Grand Oasis Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Grand Oasis Cancun - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at The Grand Oasis Cancun - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 9-minute walk away.

The Grand Oasis Cancun - All Inclusive Reviews

Reviews

6.0
Rating 10 - Excellent. 457 out of 1928 reviews
Rating 8 - Good. 300 out of 1928 reviews
Rating 6 - Okay. 397 out of 1928 reviews
Rating 4 - Poor. 309 out of 1928 reviews
Rating 2 - Terrible. 465 out of 1928 reviews

6.4/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Roon neglected customers services very poorly not friendly at all
Stayed 9 nights in Jan 2026

6/10 Okay

Matthew T

Stayed 7 nights in Jan 2026

6/10 Okay

Yagyeshwar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hello there, it was a great experience but I give 3 stars rating because firstly, was promised a free bottle of wine because I’m a silver member, which I never got and secondly found a roach in our room. But besides those two obstacles, everyone was very friendly and everything else was great….especially the service and food was awesome, I would visit again and would recommend to anyone! :)
Stayed 4 nights in Jan 2026

2/10 Terrible

Sierra

Stayed 3 nights in Jan 2026

4/10 Poor

Pavan Kumar, Danville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was a mess, though they give an early check in into the resort, we did not get our room clean and available to 5 PM. The checkin staff do not provide any details regarding the dining options/reservation timings or shows or other facilities.You see lot of staff walking around but they are least helpful. It is confusing as they have different levels and not everything in the resort is available to everyone in the resort. The Buffet food is horrible and repetitive. The good part of the resort is the beautiful beach, the garden and the resort is beautiful as is. In the Dine in restaurants the food is really good and the staff are really friendly but a long wait for the reservation.
Stayed 5 nights in Dec 2025

6/10 Okay

Dritan

Stayed 3 nights in Jan 2026

2/10 Terrible

Taija

Stayed 4 nights in Jan 2026

6/10 Okay

Jorge Samir

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had a fantastic overall experience at Oasis Cancun during my vacation—the resort itself is stunning, with breathtaking views that made every moment feel special. The food was decent and offered a good variety for an all-inclusive stay. That said, some staff interactions could use some real improvement; the towel personnel were a bit rude, along with some restaurant staff (Sarape restaurant) and the tour and beer staff came across as unfriendly at times. On the bright side, the two young lifeguards and lady lifeguard thank you for helping my mother in law who suffered fainting you guys were exceptional and truly went above and beyond, overall for an all-inclusive package, I'd expect a friendlier vibe from the team to match the great location. I'd still recommend it for the views and vibe! - Jorge & Jessica
Stayed 5 nights in Jan 2026

10/10 Excellent

Moises Cano

Stayed 4 nights in Jan 2026

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, we loved the amenities. Just as a recommendation book the restaurants even before your arrival and for the hotel you should score people to their rooms as it’s very easy to get lost and help people with their luggage, it’s a long walk
Stayed 3 nights in Jan 2026

10/10 Excellent

Franko

Stayed 1 night in Jan 2026

8/10 Good

Reshma

Liked: Cleanliness, property conditions & facilities
The hotel was clean and very close to everything. The service however wasn’t the best. The workers looked annoyed when my mom (not a native English speaker) asked questions about the food due to her dietary restrictions.
Stayed 7 nights in Jan 2026

2/10 Terrible

Phillip Gomes

Travelled with family
Disliked: Cleanliness
Over booked the hotel. When we got to hotel they had to send us to a different hotel location. Next day our room was not ready until 4 pm. Room was not restocked with beer, Toilet paper or tissue box. Buffet food was repetitive. Was only able to make reservations for 2 restaurants out of my 7 days.
Stayed 7 nights in Jan 2026

4/10 Poor

Christopher J

Travelled with family
Disliked: Amenities, property conditions & facilities
Room, food, drink quality were poor to average. Staff was very good (friendly and helpful). Almost impossible to get a chair by the pool.
Stayed 5 nights in Dec 2025

8/10 Good

Kerry, Langley

Stayed 4 nights in Jan 2026

4/10 Poor

Barb nacole, Edmonton

Travelled with group
Disliked: Cleanliness
I paid for a garden view room and they changed my room when we got there I was supposed to be in room 4648 facing the garden and the pools instead they decided to send me into room 4143 basically the room that they don't give anybody unless it's a one night cuz it faced the parking lot and I had a nasty dirty air conditioning unit right underneath me where in the end I ended up getting sick why pay for a room that is a nice room facing something nice when you don't even get that experience and when Expedia try to contact you guys to find out why you ignore them so basically I paid for something that I didn't get horrible service on your part Grand Oasis I will definitely be telling people not to go to your resort. Showers didn't work had no pressure tried to take a bath and it took over an hour or two drain room stunk no face cloth no towels have the time never restocked the beer fridge didn't come and clean our rooms at all no blenders in anything the food was horrible the only place the food was good was in if you paid for it or you were in the pyramid and it doesn't state that you have to pay extra if unless you went to the pyramid if that was the case I would have paid the extra $100 to get into the pyramid where we could have gotten into anywhere couldn't even go into a coffee shop because you needed to be a pyramid member they favor Mexican before they favor any of the people that actually fly there from another country highly highly not worth the trip horrible
Stayed 8 nights in Nov 2025

4/10 Poor

Wyatt

Travelled with partner
Liked: Cleanliness
Room was bare, the food was absolutely terrible, The only thing edible was the restaurant who had to pay for which were actually very good. But they cost between 50 and $75 per person at each restaurant which means each day for both lunch and dinner. We are paying in an additional $250 just to have decent food that doesn’t make us sick. Apart from the nice restaurants, all the other staff was very monotone and push pushing for tips the entire time. Even the people that had the upgraded black wristbands said it was impossible for them to get reservations to the nice restaurants which was interesting because when we were in there every day, there was plenty of empty tables. It seems like they were leaving space to upsell. We stayed for six days and the friends we met were staying for 13 days. Both of us are never going back.
Stayed 6 nights in Dec 2025

4/10 Poor

Bina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Just left Grand Oasis after staying there for a week. To start with the positive - overall the hotel itself is nice enough but the rooms are basic & need an upgrade for sure. Walls are super thin, you hear everything from the rooms around you. The pools are good & the beach is great - sand is soft, water is super clean & clear, no stones, hardly any algae. Now the not so good: - Honestly, I’ve been doing all-inclusives for 20+ years with my family & have been to many resorts all across the Caribbean. I can confidently say this was BY FAR the worst All-inclusive experience I’ve ever had. Overall the staff and service were pretty terrible and not helpful at all. Food was mediocre. Always line ups everywhere, couldn’t even get into a few of the “no reso required” restaurants cause wait lists were too long. Many empty trays that would seemingly never get refilled. Not much variety. The “special” restaurants were a bit better but good luck getting a reso. Got there on a Sunday, by Mon morning everything was full (earliest reso we could get was Fri & Sat before we left). Il Forno was good, the steakhouse was ok. Towels were an unnecessary pain in the ass. They want people to check-out towels from their specific area. Even if there were other huts close to where you wanted to be, they’d send you back to your area. Several times the staff were away (I waited around 15-mins the first time this happened then started just signing myself out with my own pen if they were not present)
Stayed 7 nights in Dec 2025

6/10 Okay

William

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Long lines for food and drinks, Food was acceptable
Stayed 6 nights in Dec 2025

4/10 Poor

Sukhen

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
There was no beach view nor a sea view as I had paid for. Very poor experience overall, the food was absolutely horrible. Not recommended!
Stayed 4 nights in Dec 2025

2/10 Terrible

Marcos

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. No room services. Hotel was overbooked so there were no available reservations to restaurants. My room was not made in days.
Stayed 5 nights in Dec 2025

2/10 Terrible

Angela

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was overbooked. No hot water. No reservations available. Many restaurants were not included and we had to pay to eat. Is All Inclusive really? The staff didn’t make the room in 3 days, so no towels or shampoo. Awful. I am very sorry to have chosen this place for my family vacation.
Stayed 8 nights in Dec 2025

4/10 Poor

Brittany

Liked: Cleanliness, amenities
My room was at the back of the property on 5th floor so it was more a view of the property then the beach. - no helped me with my bags - the bell hops just pointed in the direction I should go and my first night i was woken up many times because you hear everything. I even woke up at 8:17am to the maids coming into my room to clean. Never in my life has a maid come in at 8am. It was insane. Not staying here again
Stayed 2 nights in Jan 2026

2/10 Terrible

Angela

The hotel was overbooked
Stayed 7 nights in Dec 2025

4/10 Poor

Jerome

Disliked: Staff & service, amenities
We paid too much for all inclusivity only for it NOT to be all inclusive! Do NOT eat at the "included" restaurants. Our room was smaller than expected, with constant water dripping from vent. Patio door wasn't secured causing a knocking sound throughout the night. Our best times were away from our resort, the Grand Oasis Cancun. Really disappointed
Stayed 7 nights in Dec 2025