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Grand Oasis Cancun - All Inclusive

4.0 star property
On beach with outdoor pool, near Iberostar Cancun Golf Course

Photo gallery for Grand Oasis Cancun - All Inclusive

Outdoor pool
Front of property
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
Front of property

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • All-inclusive
  • Spa
  • Gym
  • Laundry
The current price is AU$432
includes taxes & fees
2 June - 3 June

Explore the area

Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪9 min walk‬
  • Aquaworld
    ‪11 min walk‬
  • Delfines Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Grand Ocean View

Minibar, iron/ironing board

Grand Ocean View

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Free bottled water
Minibar
Coffee/tea maker
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Sunset View

Minibar, iron/ironing board

Grand Sunset View

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Free bottled water
Minibar
Coffee/tea maker
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Standard

Grand Standard

Grand Standard

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Free bottled water
Minibar
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Grand Oasis Cancun - All Inclusive. You'll be 0.8 km (0.5 mi) from Iberostar Cancun Golf Course and 2.2 km (1.3 mi) from Delfines Beach. Highlights at this beachfront property include 8 restaurants, 10 bars/lounges and a full-service spa. .A day of pampering at Sensoria Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and hydrotherapy. The restaurant, Dos Lunas, serves Italian cuisine and is open for lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find a casino, free Wi-Fi in public areas and an outdoor tennis court. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include La Isla Shopping Mall and El Rey Ruins.

What's nearby

  • Maya Museum of Cancun - 8 min walk - 0.7 km
  • Iberostar Cancun Golf Course - 9 min walk - 0.8 km
  • Aquaworld - 11 min walk - 1.0 km
  • La Isla Shopping Mall - 4 min drive - 4.1 km
  • Delfines Beach - 5 min drive - 4.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬8 min walk
  • ‪Coyote Loco - ‬4 min walk
  • ‪Tun-kul - ‬9 min walk
  • ‪Market Place - ‬1 min walk
  • ‪MakiTaco - ‬1 min walk

About this property

Grand Oasis Cancun - All Inclusive

On beach with outdoor pool, near Iberostar Cancun Golf Course
Grand Oasis Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Oasis Cancun - All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre and 14 meeting rooms are available. Event space at this property measures 19063 square feet (1771 square metres) and includes a conference centre. A casino, a fitness centre, and a sauna are also featured at Grand Oasis Cancun - All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free.

This Art Deco Cancun property is smoke free.

  • 1117 guestrooms or units
  • 6 levels
  • 4 buildings
  • 8 dining venues
  • 10 bars or lounges
  • 19063 sq ft of conference space
  • 1771 sq. m of conference space
  • Built in 1989
  • Casino
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Grand Oasis Cancun - All Inclusive offers 1117 air-conditioned accommodations with complimentary bottles of water and a hairdryer. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower and complimentary toiletries. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Sensoria Spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, Spanish

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Exterior

The Pyramid Cancun By Oasis - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Parking included
3.6 out of 5, Good, 1,241 reviews
The price is AU$505
includes taxes & fees
8 May - 9 May
The Pyramid Cancun By Oasis - All Inclusive

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Area shuttle (surcharge) up to 16.5 km
  • Free self parking on site

Food and drink

  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahia Steak House
  • Dos Lunas
  • Hacienda Sarape
  • La Placita Fast Food
  • Tun Kul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (19,063 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Lift
  • Smooth flooring in room

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Oasis Cancun - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.02 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

All Inclusive Cancun Grand Oasis
All Inclusive Oasis
Cancun Grand Oasis
Cancun Grand Oasis All Inclusive
Grand Oasis
Grand Oasis All Inclusive
Grand Oasis Cancun
Grand Oasis Cancun All Inclusive
Oasis All Inclusive
Oasis Cancun Grand
Grand Oasis Cancun Hotel
Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
Grand Oasis Hotel Cancun
Grand Oasis Resort Cancun
Oasis Grand Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Grand Oasis Cancun - All Inclusive?

Grand Oasis Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Oasis Cancun - All Inclusive?

As of 3 May 2025, prices found for a 1-night stay for 2 adults at Grand Oasis Cancun - All Inclusive on 2 June 2025 start from AU$426.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Oasis Cancun - All Inclusive?

Yep, Grand Oasis Cancun - All Inclusive has a free self car park.

Are there any beaches close to Grand Oasis Cancun - All Inclusive?

The closest beach to Grand Oasis Cancun - All Inclusive is Delfines Beach (1.7 km).

Is there a spa on site at Grand Oasis Cancun - All Inclusive?

Yep, Sensoria Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Grand Oasis Cancun - All Inclusive have a pool?

Grand Oasis Cancun - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Grand Oasis Cancun - All Inclusive?

Grand Oasis Cancun - All Inclusive features a full-service spa, an outdoor pool and 8 restaurants.

Is there a free airport shuttle available at Grand Oasis Cancun - All Inclusive?

No, Grand Oasis Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Oasis Cancun - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Oasis Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Oasis Cancun - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Oasis Cancun - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 9-minute walk away.

Grand Oasis Cancun - All Inclusive Reviews

Reviews

6.0
Rating 10 - Excellent. 351 out of 1591 reviews
Rating 8 - Good. 259 out of 1591 reviews
Rating 6 - Okay. 319 out of 1591 reviews
Rating 4 - Poor. 242 out of 1591 reviews
Rating 2 - Terrible. 420 out of 1591 reviews

6.4/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

adelia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is beautiful! We booked an all inclusive resort but when we got there, found out it was not all inclusive and we had to pay extra to have access to several restaurants. We were also excluded from certain areas of the resort. The buffet had the same food everyday and did not provide more of a variety. The bathrooms on the facility were not updated and had strong sewage smell.
Stayed 7 nights in Jan 2025

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Very maintanied and beautidul grounds with clean pools and lots of bars around. The food is pretty average and if youre looking for more choices you will need to upgrade to a black wrist band. Otherewise buffets and mediocre lunch options are plentiful with a regular wrist band. Buffets were actually pretty decent though. 2 swim up bars and bars all throughout the facility make steong drinks which was nice and dos equis on tap. The rooms are slightly dated but i loved how every room gets a balcony and the beds were very comfortable. So overall i would reccomend this place if your looking for a good price and fun atmospehere.
Stayed 2 nights in Jan 2025

8/10 Good

murray

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

David Jr

Stayed 3 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

Would not recommend

I would never go back! -Check in was supposed to be 3 pm but the room wasn’t ready until after 4 pm. Not a big deal except you don’t get access to the restaurants/ bars or wifi until you have a room number. After a long day of travel, this was irritating. -There aren’t enough loungers pool side for all hotel guests so you have to rush out in the morning to claim your spot. -The beach has eroded away. It’s roped off and you can’t get to the water. -Tons of restaurants on property, but they don’t mention that most of them are buffets. Other restaurants require a “higher level all-inclusive bracelet”…which was never explained or given the option to buy -Food was not good. Most restaurants and buffets had the same options/ menu across the property. Ended up getting sick from the food. By and large, this seemed like a place where local Mexican teenagers go for Spring Break. That was the majority of the crowd. Which meant loud music playing until about 10:30 pm, and loud crowds until 2 am. One of the only positives: The staff were friendly and helpful. Most staff members spoke English. We go to Mexico every winter. We have stayed at plenty of resorts and this was by far the worst. Would caution you to steer clear!
Stayed 5 nights in Jan 2025

10/10 Excellent

James, Byron Center

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management are excellent. This is our 22 year of vacationing with them: Next year will be 23. It provides a variety of dining options, entertainment, clean rooms, etc.
Stayed 8 nights in Jan 2025

4/10 Poor

Deep Aman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Its old and rooms are no where close to how the pictures looks
Stayed 2 nights in Jan 2025

2/10 Terrible

Shauna K

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Farzana

Disliked: Cleanliness, staff & service, property conditions & facilities
It was not good at all. The toilet was not flushing. The shower was broken. There was not hot or cold water for several hours everyday. The rooms smelled like mold. There was no blankets on the beds. Asked for blankets and brought after 3 days. The food was bad. The only good thing wax the garden and ocean views. I will never go back to this resort.
Stayed 7 nights in Jan 2025

10/10 Excellent

Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jan 2025

10/10 Excellent

Patrice

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing stay

Amazing stay at resort
Stayed 3 nights in Jan 2025

4/10 Poor

Rui

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Here is a detailed list of the problems I faced during my stay: 1. I booked a double-bed room, but was given a small single-bed room. After requesting, I was given a new room with two beds but two beds connnected. Before go to sleeping, I fount no water and no blankets in the room. I requested these items twice, and although staff promised to deliver them promptly, but they didn’t. I got them until the next afternoon after I repeated complaints and got upset. 2. All the managers displayed an extremely arrogant and rude attitude. No one ever offered an apology for the inconvenience caused. 3. The room had cockroaches, the bathroom had no ventilation. The shower fixtures were outdated, the door to the balcony was broken, we were not able to open it until the last day. 4: the shower water that caused severe eye irritation when used for bathing or washing face normally. 5. Guests were using reused cups to play in pool but no staff intervened to stop this behavior. After that, these cups were taken back for reuse. 6. Cups, plates, and utensils in the restaurant were visibly dirty, with leftover food and sand on them

4/10 Poor

Alejandro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I JUST COME BACK FROM MY TRIP AND I SHOULD PAID MORE ATTENTION TO THE REVIEWS, THIS IS NOT ALL-INCLUSIVE RESORT, IF YOU HAVE THE BLUE BRACELETE YOU DO NOT HAVE ACCES TO THE ALL-INCLUSIVE RESORT. YOU WILL NEED THE BLACK BRACELET WICH WILL GIVE YOU ACCES TO EVERHITHING, FOOD IS TERRIBLE, NO TASTE, NO FLAVOR.THE HOTEL ROOM THAT I PAID (STANDARD DOBLE BED) IN MY OPINION IS VERY OLD AND IT REALLY NEEDS TO BE RENOVATED, THEY CHARGE A FORTUNE FOR THE ALL INCLUSIVE BUT WHEN YOU BOOK IN EXPEDIA THEY NEVER TELL YOU THAT YOU HAVE TO PAID EXTRA AT THE HOTEL TO HAVE ACCES TO THE PIRAMIDE RESTAURANTS. THEY HAVE A CASINO WHERE YOU PAID WITH DOLLARS AND THE MONEY IF YOU WIN, THEY GIVE YOU PESOS, THEY HAVE A KINKIS CABARET SHOW TO MY TASTE VERY POOR. ALSO, I WOULD NOT RECOMEND THIS HOTEL TO A FAMILIES WITH SMALL CHILDRENS SINCE THIS HOTEL IS A LGBT FRIENDLY COMUMITY YOU SEE THAT IN THE WHOLE HOTEL! THERE IS A LADY WATCHING THE INFINITY POOL, SHE TOLD ME THAT I HAVE TO PAID 1500 PESOS TO BE ABLE TO BE IN THERE. ON TOP OF WHAT ALREADY PAID!! THEY RUN OUT OF FOOD AND THERE IS NO TACOS IN MEXICO??? NOT A REAL TACO? THEY JUST OFFER CHICKEN TACO OR BEEF TACO POOR SELECTION OF FOOD. DO NOT SPEND YOUR MONEY HERE. I AM VERY UNHAPPY WITH THIS HOTEL RESORT
Stayed 7 nights in Jan 2025

6/10 Okay

Michael

Travelled with group
Disliked: Staff & service, amenities
Average food, no poolside service. Nice beach. Would not stay again.
Stayed 6 nights in Jan 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was simply amazing
Stayed 3 nights in Jan 2025

10/10 Excellent

Mateo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Resort, I was afraid for some reviews but for us everything was excelent. We recomend with no doubts Grand Oasis Cancun
Stayed 5 nights in Dec 2024

4/10 Poor

Tiffany Carolyn Rose

Disliked: Cleanliness, property conditions & facilities
Stayed 10 nights in Dec 2024

6/10 Okay

Leena

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The beach was absolutely beautiful. The surprise charges like the vault lock and the wifi codes was annoying. The happy chicken strips were awesome the rest of the food was ok. The problem was the cross contamination of the buffet. Not much activities, or not organized well.
Stayed 7 nights in Jan 2025

10/10 Excellent

EBONY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Cameron

Stayed 6 nights in Dec 2024

6/10 Okay

Sebastian

Travelled with partner
Disliked: Cleanliness
It was horrible with the food, everything was close at 11 PM and staff doesn’t even know when they close restaurants or not cux it was 12 and I was being sent to multiple places supposedly for food and there was nothing. We had to go all the way down from building 1 to lobby to ask for bottles of water cux in our room never happened even if I asked on the app to clean the room cux sand gets on the way and to leave supplies such shampoo and towels well only towels were replaced.. in order to go ti a restaurant most of the times I had ti pay for it separately when it is supposed to be all inclusive I remember just last year I was in cancun in oasis palm and a restaurant was open until like 2 or 3 am there were more options to go to eat they clean the room and we always had fridges full of drinks. I would like to know what happened why lower so much and make it worse trained your staff about where things are and when they open and close. Don’t like to the costumer. About service well I guess we were well served you just gotta be mindful and tip the server and trust me you will get a good service… ohhh one last thing since everything was closed at 11 pm I had to order outside ti get delivered well they did not allow the guy to at least go inside to the lobby where I was waiting for my food.. ni I had to exposed myself and get out of the hotel ti get my food ( ordering takeout on an all inclusive resort “ 5 stars”) I felt rob of my money. If I were you I would not go there.
Stayed 3 nights in Jan 2025

4/10 Poor

yoceiln

Travelled with family and small children
Disliked: Staff & service
The service for the entire resort was horrible! We had 2 good waiters but the rest of the people were horrible from check in they were rude and even bartenders were rude
Stayed 6 nights in Jan 2025

8/10 Good

Breeze Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 5 nights in Jan 2025

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great resort a lot of restaurants to pick from, but sadly the service was definitely not the best, reception was horrible at check in. No luggage help, no direction to our room, the staff in most of the restaurants seemed bothered to serve you. Including the bartenders service definitely leaves room for improvement. Best staff there is definitely the buffet waiters ! A server told us we were all replaceable! After complaining about the way he was speaking to a group of us. Very disappointed with the service for sure
Stayed 6 nights in Jan 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Not what was looking for
Stayed 5 nights in Dec 2024