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The Grand Oasis Cancun - All Inclusive

4.0 star property

Photo gallery for The Grand Oasis Cancun - All Inclusive

Exterior
13 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby
Garden
Outdoor pool

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Restaurant
The current price is AU$410
includes taxes & fees
16 May - 17 May

Explore the area

View map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪2 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Grand Standard

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Standard

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Sunset View

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Sunset View

  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Ocean View

Grand Ocean View

Grand Ocean View

  • Partial sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at The Grand Oasis Cancun - All Inclusive. You'll be 2.2 km (1.4 mi) from Delfines Beach and 4.1 km (2.5 mi) from La Isla Shopping Mall. Highlights at this beachfront property include 13 restaurants, 14 bars/lounges and a full-service spa. .A day of pampering at Sensoria Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and hydrotherapy. The restaurant, Dos Lunas, serves Italian cuisine and is open for lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find a casino, free Wi-Fi in public areas and an outdoor tennis court. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include Iberostar Cancun Golf Course and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Oasis Arena - 2 min walk - 0.2 km
  • Maya Museum of Cancun - 9 min walk - 0.8 km
  • Aquaworld - 11 min walk - 1.0 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • Delfines Beach - 3 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Tatish Restaurant - ‬4 min walk
  • ‪La Placita - ‬3 min walk
  • ‪Tun-kul - ‬9 min walk
  • ‪Bahia Rodizzio - ‬9 min walk
  • ‪Coffee & Me - ‬4 min walk

About this property

The Grand Oasis Cancun - All Inclusive

The Grand Oasis Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Grand Oasis Cancun - All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 14 bars/lounges, a beach bar and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and 14 meeting rooms are available. Event space at this property measures 19063 square feet (1771 square metres) and includes a conference centre. A casino, a fitness centre, and a sauna are also featured at The Grand Oasis Cancun - All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free.

This 4-star Cancun property is smoke free.

  • 1210 guestrooms or units
  • 6 levels
  • 4 buildings
  • 13 dining venues
  • 14 bars or lounges
  • 19063 sq ft of conference space
  • 1771 sq. m of conference space
  • Built in 1989
  • Buffet breakfast (free)
  • Casino
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
The Grand Oasis Cancun - All Inclusive offers 1210 air-conditioned accommodations with a safe and complimentary bottles of water. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. An iron/ironing board, change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on request.
Sensoria Spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

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  • Breakfast included
  • All-inclusive
  • Spa
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The price is AU$479
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Area shuttle (surcharge) up to 16.5 km
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 13 restaurants
  • 14 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahia Steak House
  • Dos Lunas
  • Hacienda Sarape
  • La Placita Fast Food
  • Tun Kul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's toys
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (19,063 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Lift
  • Smooth flooring in room

More

  • 4 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Grand Oasis Cancun - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.90 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

All Inclusive Cancun Grand Oasis
All Inclusive Oasis
Cancun Grand Oasis
Cancun Grand Oasis All Inclusive
Grand Oasis
Grand Oasis All Inclusive
Grand Oasis Cancun
Grand Oasis Cancun All Inclusive
Oasis All Inclusive
Oasis Cancun Grand
Grand Oasis Cancun Hotel
Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
Grand Oasis Hotel Cancun
Grand Oasis Resort Cancun
Oasis Grand Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Grand Oasis Cancun - All Inclusive?

As of 2 May 2026, prices found for a 1-night stay for 2 adults at The Grand Oasis Cancun - All Inclusive on 16 May 2026 start from AU$410, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Grand Oasis Cancun - All Inclusive?

Yep, The Grand Oasis Cancun - All Inclusive has a free self car park.

Are there any beaches close to The Grand Oasis Cancun - All Inclusive?

The closest beach to The Grand Oasis Cancun - All Inclusive is Delfines Beach (1.8 km).

Is there a spa on site at The Grand Oasis Cancun - All Inclusive?

Yep, Sensoria Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does The Grand Oasis Cancun - All Inclusive have a pool?

The Grand Oasis Cancun - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive features a full-service spa, an outdoor pool and 13 restaurants.

Is The Grand Oasis Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that The Grand Oasis Cancun - All Inclusive is a hit with families.

Does The Grand Oasis Cancun - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Grand Oasis Cancun - All Inclusive?

No, The Grand Oasis Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Grand Oasis Cancun - All Inclusive?

Yep, they've got a beach bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Grand Oasis Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Grand Oasis Cancun - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at The Grand Oasis Cancun - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 9-minute walk away.

The Grand Oasis Cancun - All Inclusive Reviews

Reviews

6.0
Rating 10 - Excellent. 470 out of 1954 reviews
Rating 8 - Good. 303 out of 1954 reviews
Rating 6 - Okay. 403 out of 1954 reviews
Rating 4 - Poor. 312 out of 1954 reviews
Rating 2 - Terrible. 466 out of 1954 reviews

6.4/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Victoria

Stayed 3 nights in Jan 2026

6/10 Okay

Daniel

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room in decent condition, although I did find a cockroach on the drawer. Cleaning service was good and cleaning staff are overall friendly. NO lifeguards around anywhere. Not in the pools, or in the beach. Disappointing. There were times where the staff at the bars and restaurants would rush you in a rude manner. This feels like a side effect of the sheer amount of people that are in the hotel. This is a resort more targeted for a younger demographic with music and parties at the center of the entertainment. This being the case, there were no “nightclubs” open during the night, which is very rare. Washrooms are downright dirty and not maintained very often. Overall, there are better options for resorts in the Cancún area. This resort had too many people, not enough entertainment, rude staff at times, and alright food. Do consider spending a little bit more for a more quality hotel. Do not recommend.
Stayed 6 nights in Jan 2026

4/10 Poor

Emad

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff were not friendly; there was only 1 person working at each station which led to long line ups just to get a drink; the food was cold and labels were not put in the right place; they only had 2 restaurants available for regular customers and they tried to upsell you to purchase the black membership to have access to the rest of the restaurants. Their bar/club was reserved for privates events for highschool students during the weekend, so we had no access to it. Overall, the facility is massive and had great swimming pool areas and beach was good but no chairs. I wouldn’t go back there nor will I recommend it.
Stayed 6 nights in Jan 2026

8/10 Good

Janny

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The amenities of the hotel were great. As well as the overall look and cleanliness of the public areas Of The hotel were pretty great.
Stayed 6 nights in Jan 2026

2/10 Terrible

Maura

Pase una mala experiencia los cuantos viejos no Serbia el lavamanos tapado se salia el agua el personal muy muy enojados y no eran serviceales la comida el buffet lo mismo todos los dias Baja calidad en la Alberta no munchas Silas nunca avia porque eran picas para tanta jente muy mal No me gusto se Pago muncho dinero por poca calidad
Stayed 8 nights in Jan 2026

8/10 Good

Rory John Edward

Stayed 7 nights in Jan 2026

2/10 Terrible

Xionara

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was dirty, mini fridge had used items from previous guess. Staff was very robotic, not engaged and short with answers. They did not not give clear directions on amenity and how to use.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kaylen

Liked: Cleanliness, amenities, property conditions & facilities
was awesome
Stayed 4 nights in Jan 2026

4/10 Poor

Mario

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Un típico hotel de clase media, el check in fue de 1 hr y media, las habitaciones parecían mas un tipo motel, para comer había filas de 40 mins a 1 hr y la comida es bastante mala. Es un “todo incluido” que realmente te tiene limitado a quizas 3 lugares para comer y beber. Honestamente el hotel ya se nota antiguo y aunque intentaron actualizarlo con su app, no me parece que sea la gran novedad, al contrario, entorpece la comunicación con el cliente. Me pidieron que diera mi reseña ahí con ellos mismos y quedaron en ponerse en contacto conmigo, cosa que no sucedió. En conclusión, a pesar de que pagué una cantidad razonable ($12.000 por 3 noches, 2 personas) , no se me hace ni un poco proporcional al servicio que se ofrece. El staff es amable, pero de ahí en adelante, no lo recomiendo ni un poco.
El seguro de mi puerta no servía, aunque tenía otro en la parte de abajo. Me toco enfrente de la maquina de hielos. Ya podrán imaginar el ruido que se escuchaba a horas indebidas
La puerta que se “comparte” con otros huéspedes, esta separada por 3 clavos. La seguridad es primero
Es motel? No, es la habitación de este hotel.
La “caja de seguridad” que no tienen llaves o seguros. La seguridad es primero.
Stayed 3 nights in Jan 2026

2/10 Terrible

Mariana Gomar

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I booked a two bed ocean view suite and received one bed with a hotel view. Talked to staff about it and only received a roll out bed. Paid a pretty decent amount for amenities that weren’t even accommodated. My daughter scraped her leg in the first 15 minutes at the rough pool in the kids area. The food is very basic and bland, long wait times for restaurants that are not worth it either. The app says a restaurant is closed and doesn’t let you reserve. In person they say that same restaurant is open. Very chaotic and crowded. The drinks are also watered down. Tried to give this place a second chance after 6 years and can say I was once again disappointed.
Stayed 4 nights in Jan 2026

4/10 Poor

Cole

Travelled with family
Disliked: Amenities
We made the best of the resort. We definitely had a nice time but having previously been to Cancun this was by far the most lacking resort. Out of our full week vacation we were only able to make reservations for the non buffet on our final night. Expect long lines everywhere and an over abundance of people everywhere. The staff was nice but everything else was just okay. The entire stay our building was down to one elevator which was designed for 4 people. That elevator also was down for one evening which wasn’t ideal with a toddler and 6 flights of stairs. The beach was nice and the pools were abundant, but don’t plan on ever getting a chair unless you place your towel out by 7am. The kids zone is only for 4-12 year olds and adults aren’t allowed in. There is no golf course or casino either and there hasn’t been for 8 years so it’s weird it was advertised. The free lagoon cruise was a nice evening out so Make sure to take advantage of that. Rooms are basic and the in room coffee is terrible but there was a coffee shop on the bottom floor that would open at 7am. Final note on the buffet, we weren’t expecting to be wowed by any means and went with open expectations but it was pretty bad, some times you would wait 45 minutes to be seated. The food lines were straight up anarchy with no rhyme or reason. The breakfast meat was cut up hot dogs and some chorizo variant, never had bacon. They had the same 4 fruits each day and a few yogurts. Bars also regularly ran out of cups
Stayed 6 nights in Jan 2026

2/10 Terrible

RAHUL

Worst resort . Bad customer service . Very cheap bottom shelf liqour. Not enough bars have to wait hours for one drink and food
Stayed 3 nights in Jan 2026

4/10 Poor

Laurel

Stayed 3 nights in Dec 2025

6/10 Okay

Jamillah

Stayed 3 nights in Jan 2026

6/10 Okay

JOSE RAUL

Yes good condition But it can be remodeled better
Stayed 5 nights in Jan 2026

8/10 Good

Ashley

Stayed 5 nights in Jan 2026

4/10 Poor

Soutchai j

Stayed 3 nights in Jan 2026

2/10 Terrible

mechele

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not enough staff. Buffett aleays lined uo . Food wasnt good. All the restaurant are walk in and the waiting list was always full. No to in the washrooms . Staff didnt care if you got served
Stayed 2 nights in Jan 2026

8/10 Good

CARRIE, DENVER

Liked: Cleanliness, staff & service, property conditions & facilities
We I’ve stayed at many all inclusive, hotels, all around Mexico. I would say this is a huge resort. The check-in took over two hours. And was a bit disappointed that we were offered an upsell at the time of check-in. The up sale would get us many more restaurants and reservation restaurants to eat at. Without the upsell, we only got two buffet options - one on each side of the resort. And they were the same basically, two reservation options an Italian and a steak and snack food at the pool area. We were able to find things to eat every day, but the buffet food was pretty much the same all the time.We were able to make it into one of the reservation, restaurants, and the f pool was nice. You had to get up very early to get a pool chair. Limited beach chairs.We did get a beach view for our room
Stayed 4 nights in Jan 2026

2/10 Terrible

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities
Friday January 16, 2026 To : Expedia Grand Oasis Hotel, Cancun Mexico Subject: Request or Refund Due to Unacceptable Room Conditions, Safety Hazards and Additional Costs Dear Customer Relations Team I am writing to formally complain about my recent stay at the Grand Oasis Hotel, booked through Expedia, during which I rented two rooms for myself and 5 other family members. Two of which are four and five years old Unfortunately, the accommodations were not up to acceptable standards and presented serious maintenance and safety concerns. Both rooms had significant issues, including the drawers that did not open properly, with only 3 small drawers total, leaving virtually no space to store clothing for a group of this size. Additionally, the toilet in one of the rooms ran constantly throughout the stay. More concerning was a mirror that had been taped to the wall rather than properly secured. This posed a clear safety hazard and could have easily fallen and injured one of the children in our party Most concerning overall was the excessive noise that continued until the middle of the night. Two members of my party are four and five years old and the level of noise made it extremely difficult for them to sleep. The environment was not appropriate or acceptable for a family stay I raised these concerns with the hotel staff during my stay and requested to be moved to more suitable rooms, but I was told that relocation was not possible In addition to these issues, the fo
Stayed 7 nights in Dec 2025

10/10 Excellent

Ravindra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was ok
Stayed 7 nights in Dec 2025

6/10 Okay

Mary Ann

Travelled with family
Liked: Staff & service
We came here as a family of 8 in three rooms, it has been fun and enjoyable with the kids. The overall experience has been good, the staff good. The restaurants and food choices could be improved but this is Mexico.
Stayed 8 nights in Jan 2026

8/10 Good

Najeh

Travelled with family
Liked: Cleanliness
Smaller rooms that need updates and repairs
Stayed 7 nights in Dec 2025

4/10 Poor

Sukhjinder

Travelled with family
Disliked: Amenities, property conditions & facilities
Rooms,food,amenities
Stayed 4 nights in Jan 2026

2/10 Terrible

CLAIRE HUIYOUNG, conyers

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible with cockroach every night. It was so disgusting so we could not sleep at all and slept daytime at the pool. We could not enjoy our vacation at all !!
Stayed 5 nights in Dec 2025