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Enigmatic Boutique Hotel

4.0 star property

Photo gallery for Enigmatic Boutique Hotel

Outdoor pool
Signature Double Room
Signature Double Room | Living area
Garden
Signature Double Room | Minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is AU$272
includes taxes & fees
21 Mar - 22 Mar

Explore the area

View map
14 Calle Mero, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    â€Ș3 min walk‬
  • Place, Las Palapas Park
    â€Ș5 min walk‬
  • Place, Mercado 23
    â€Ș9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș26 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Signature Double Room

Signature Double Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cancun

Enigmatic Boutique Hotel puts you in the heart of Cancun, steps from Benito Juarez Municipal Building and within a 15-minute stroll of Ceviche Square. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages. The seafood restaurant, Mero18 Seabar, serves seafood and is open for brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning local cuisine breakfast is served between 8:00 AM and 11:00 AM. .Within a 30-minute walk of this 4-property class Downtown Cancun hotel, attractions include Puerto Cancun Marina Town Center and Plaza Las Americas.

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.3 km
  • Las Palapas Park - 5 min walk - 0.4 km
  • PlayCity Casino - 5 min walk - 0.5 km
  • Mercado 23 - 9 min walk - 0.8 km
  • Plaza 28 - 16 min walk - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • â€ȘThe Healthy Place - ‬2 min walk
  • â€ȘYamamoto - ‬4 min walk
  • â€ȘZereno Cafe - ‬2 min walk
  • â€ȘLas Tostadillas Del Mar Ruta Nader - ‬2 min walk
  • â€ȘLa Fonda Del Zancudo - ‬4 min walk

About this property

Enigmatic Boutique Hotel

Enigmatic Boutique Hotel offers its guests a full-service spa and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Enigmatic Boutique Hotel also features tour/ticket assistance, a garden, and concierge services.

This 4-star Cancun hotel is smoke free.

  • 13 guestrooms or units
  • 3 dining venues
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Computer for guest use
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Enigmatic Boutique Hotel offers 13 air-conditioned accommodations, with complimentary bottles of water. Each accommodation is individually decorated. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages and Swedish massages. The spa is open daily.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 13.50 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Los Compadres
  • Mero18 Seabar
  • Onda Cafe

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Winery release events

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 1000 per stay
  • Service fee: USD 2 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 13.5 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

What is the cancellation policy at Enigmatic Boutique Hotel?

Enigmatic Boutique Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Enigmatic Boutique Hotel?

As of 18 Mar 2026, prices found for a 1-night stay for 2 adults at Enigmatic Boutique Hotel on 21 Mar 2026 start from AU$272, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Enigmatic Boutique Hotel?

The closest beach to Enigmatic Boutique Hotel is Delfines Beach (12 km).

Is there a spa on site at Enigmatic Boutique Hotel?

Yep, there is an onsite spa at Enigmatic Boutique Hotel. You'll enjoy services like hot stone massages.

Does Enigmatic Boutique Hotel have a pool?

Enigmatic Boutique Hotel has an outdoor pool. The pool is open 9:00 AM to 10:00 PM.

What luxury perks are available at Enigmatic Boutique Hotel?

Enigmatic Boutique Hotel features a full-service spa, an outdoor pool and 3 restaurants.

Does Enigmatic Boutique Hotel serve breakfast?

Sure does, local cuisine brekkie is available daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Enigmatic Boutique Hotel?

No, Enigmatic Boutique Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Enigmatic Boutique Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Enigmatic Boutique Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Enigmatic Boutique Hotel?

No, only service animals are allowed.

Is there a golf course on site at Enigmatic Boutique Hotel?

There isn't one on site, but Puerto Cancun Golf Course is a short 16-minute walk away.

Enigmatic Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 25 out of 33 reviews
Rating 8 - Good. 6 out of 33 reviews
Rating 6 - Okay. 1 out of 33 reviews
Rating 4 - Poor. 0 out of 33 reviews
Rating 2 - Terrible. 1 out of 33 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Corrin

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Room is very simple but aesthetic. Wish there was a full length mirror. Our A/C wasn’t working and the hotel was full, we were ok but the staff tried so hard to make it work! Loved hanging out at the pool. Walking distance from the ADO bus station and lots of restaurants
Stayed 1 night in Oct 2025

10/10 Excellent

Andalib

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 3 nights in Nov 2025

8/10 Good

Ahlam

Liked: Cleanliness, staff & service, amenities
Clean and nice room .water bottle free.nice it's always hot in Cancun. Beautifull style.the bathroom, the room and the pool .all is designed with style and class The guy with black hair in the front desk is very helpfull and nice . Relaxing environment .I just spend 1 night.to cach the flight tomorrow. Close to las palpas .Soriana and 20 min to Mercado 28. Great location.10 min to Ado. Gracias relaxing hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Ambar Gissell, Tegucigalpa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sean

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Stayed 2 nights in Jun 2025

6/10 Okay

DeLainey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
Stayed 6 nights in Jun 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
El hotel esta muy bien decorado y muy hermoso.Todos son muy amables sobretodo Chavely y Adrian en recepcion.La habitacion era realmente grande con una cama muy comoda y una decoracion preciosa.En fin...me encanta el lugar
Stayed 1 night in Nov 2025

10/10 Excellent

Angeline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Chambre trÚs spacieuse et bien équipée, trÚs bon petit déjeuner
Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es hermoso y muy tranquilo.La habitacion muy iluminada y espaciosa.A pesar de haber llegado antes de la hora de entrada fui amablemente recibida por Chavely y Gabriel en recepcion,fueron muy atentos.La verdad me encantarĂ­a volver en el futuro.
Stayed 1 night in Nov 2025

8/10 Good

nadege

Liked: Cleanliness, amenities
l'hébergement est bien situé, les chambre sont grandes et nombres
Stayed 1 night in Sep 2025

10/10 Excellent

Jakob H. M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren for eine Nacht dort und haben uns sehr wohl gefĂŒhlt. Top Zimmer, guter Service und eine ruhige, recht zentrale Lage
Stayed 1 night in Oct 2025

8/10 Good

Tuomas

Liked: Staff & service
Great staff, good hotel/hostel and good food at the restaurant
Stayed 1 night in Oct 2025

10/10 Excellent

Valérie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Notre chambre la tequila surprise Ă©tait magnifique avec ses plafonds hauts et les macramĂ©s magnifiques j ‘ai adorĂ©e!
Piscine
Stayed 7 nights in Sep 2025

10/10 Excellent

Vecky

Liked: Cleanliness, amenities
Todo muy bien
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Magaly arleth

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Mal pésimo la comida me dio una intoxicación de vdd que ya llevo mås de 3 días con dolor estomacal y me incapacitaron en el trabajo, me contacte por Instagram y también por what's y nadie me ha dado respuesta!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo
Stayed 1 night in Feb 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me canso de visitar este lugar, es realmente maravilloso y mĂĄgico.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo
Stayed 2 nights in Oct 2024