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Enigmatic Hotel Experience

4.0 star property
Hotel with a full-service spa, near Plaza Las Americas

Photo gallery for Enigmatic Hotel Experience

Outdoor pool
Sun deck
Signature Double Room
Coffee shop
Deluxe Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Spa
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
14 Calle Mero, Cancun, QROO, 77500
  • Las Palapas Park
    ‪6 min walk‬
  • Plaza 28
    ‪16 min walk‬
  • Plaza Las Americas
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Wardrobe
Daily housekeeping
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Individually decorated
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Free bottled water
Wardrobe
Daily housekeeping
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room

Signature Double Room

Signature Double Room

Highlights

Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Wardrobe
Daily housekeeping
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cancun

Enigmatic Hotel Experience puts you in the heart of Cancun, steps from Benito Juarez Municipal Building and within a 15-minute stroll of Ceviche Square. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A relaxing visit to Nativa can include deep-tissue massages and hot stone massages. For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, microwave in a common area and fridge in a common area. Each morning local cuisine breakfast is served between 8:00 AM and 11:00 AM. .Within a 30-minute walk of this 4-property class Downtown Cancun hotel, attractions include Puerto Cancun Marina Town Center and Plaza Las Americas.

What's nearby

  • Las Palapas Park - 6 min walk - 0.6 km
  • Plaza 28 - 16 min walk - 1.4 km
  • Plaza Las Americas - 2 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 3 min drive - 1.8 km
  • Ultramar Ferry Puerto Juárez - 5 min drive - 3.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪El Socio Naiz - ‬1 min walk
  • ‪Zereno Cafe - ‬2 min walk
  • ‪Amarula - ‬4 min walk
  • ‪WANI - ‬4 min walk

About this property

Enigmatic Hotel Experience

Hotel with a full-service spa, near Plaza Las Americas
Enigmatic Hotel Experience offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Spa services, barbecue grills, and tour/ticket assistance are also featured at Enigmatic Hotel Experience.

This 4-star Cancun hotel is smoke free.

  • 13 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
Enigmatic Hotel Experience offers 13 air-conditioned accommodations, with complimentary bottles of water. Each accommodation is individually decorated. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Nativa has 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, hot stone massages and Swedish massages. The spa is open daily.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 12.50 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 1000 per stay
  • Service fee: USD 2 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 12.5 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and cash.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

What is the cancellation policy at Enigmatic Hotel Experience?

Enigmatic Hotel Experience offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Enigmatic Hotel Experience?

The closest beach to Enigmatic Hotel Experience is Playa Tortugas (3.7 km).

Is there a spa on site at Enigmatic Hotel Experience?

Yep, Nativa is available for guests. You'll enjoy services like deep-tissue massages.

Does Enigmatic Hotel Experience have a pool?

Enigmatic Hotel Experience has an outdoor pool. The pool is open 9:00 AM to 10:00 PM.

Does Enigmatic Hotel Experience serve breakfast?

Sure does, local cuisine brekkie is available daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Enigmatic Hotel Experience?

No, Enigmatic Hotel Experience does not offer an airport shuttle service.

Is there a bar or restaurant at Enigmatic Hotel Experience?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Enigmatic Hotel Experience?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Enigmatic Hotel Experience?

No, only service animals are allowed.

Is there a golf course on site at Enigmatic Hotel Experience?

There isn't one on site, but Puerto Cancun Golf Course is a short 16-minute walk away.

Enigmatic Hotel Experience Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 12 reviews
Rating 8 - Good. 1 out of 12 reviews
Rating 6 - Okay. 1 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

DeLainey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
Stayed 6 nights in Jun 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

2/10 Terrible

Magaly arleth

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Mal pésimo la comida me dio una intoxicación de vdd que ya llevo más de 3 días con dolor estomacal y me incapacitaron en el trabajo, me contacte por Instagram y también por what's y nadie me ha dado respuesta!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo
Stayed 1 night in Feb 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me canso de visitar este lugar, es realmente maravilloso y mágico.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo
Stayed 2 nights in Oct 2024