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Enigmatic Boutique Hotel

Property class: 4

Photo gallery for Enigmatic Boutique Hotel

A pool area with a stone wall, tropical plants, and a wicker chair.
A restaurant with wooden chairs, tables, and a view of greenery through large windows.
A tropical garden with wicker furniture, a gravel path, and hanging baskets.
A modern interior with a sofa, a coffee table, a window with a view of greenery, and a reception desk.
A modern residential building with multiple white structures, a central dome-shaped building, and surrounding lush greenery.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air-conditioning
  • Bar
The current price is AU$126
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
14 Calle Mero, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪3 min walk‬
  • Place, Las Palapas Park
    ‪6 min walk‬
  • Place, Mercado 23
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Room

A bedroom with a bed, a wooden door, a window with curtains, and a wicker chair.

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A bedroom with a bed, a TV, a wooden dresser, a chair, and a window with curtains.

Standard Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

A bedroom with a bed, a desk, a chair, and a television on the wall.

Signature Double Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

A bedroom with a bed, a wooden dresser, a television, a ceiling fan, and a woven chair.

Deluxe Double Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite, City View

A bedroom with a large bed, two wall-mounted lights, a decorative macrame wall hanging, and a clock on the wall.

Superior Suite, City View

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cancun

Enigmatic Boutique Hotel puts you in the heart of Cancun, steps from Benito Juarez Municipal Building and within a 10-minute stroll of PlayCity Casino. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages. The seafood restaurant, Mero18 Seabar, serves seafood and is open for brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning local cuisine breakfast is served between 8:00 AM and 11:00 AM. .Within a 30-minute walk of this 4-property class Downtown Cancun hotel, attractions include Puerto Cancun Marina Town Center and Plaza Las Americas.

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.3 km
  • Las Palapas Park - 6 min walk - 0.6 km
  • Mercado 23 - 11 min walk - 1.0 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Plaza Las Americas - 4 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪Siete Cielos - ‬4 min walk
  • ‪Yamamoto - ‬4 min walk
  • ‪La Fonda Del Zancudo - ‬4 min walk
  • ‪Rooster Mero - ‬1 min walk

About this property

Enigmatic Boutique Hotel

Enigmatic Boutique Hotel offers its guests a full-service spa and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and a garden are also featured at Enigmatic Boutique Hotel.

This 4-star Cancun hotel is smoke free.

  • 13 guestrooms or units
  • 3 dining venues
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Enigmatic Boutique Hotel offers 13 air-conditioned accommodations with indoor private hot tubs and minibars. This individually decorated accommodation includes desks. Cable televisions are provided. Bathrooms include a shower. Housekeeping is offered on a daily basis and hairdryers can be requested.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages and Swedish massages. The spa is open daily.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 13.50 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Los Compadres
  • Mero18 Seabar
  • Onda Cafe

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 1000 per stay
  • Service fee: USD 2 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 13.5 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

What is the cancellation policy at Enigmatic Boutique Hotel?

Enigmatic Boutique Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Enigmatic Boutique Hotel?

As of 25 Sept 2026, prices found for a 1-night stay for 2 adults at Enigmatic Boutique Hotel on 28 Sept 2026 start from AU$126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Enigmatic Boutique Hotel?

The closest beach to Enigmatic Boutique Hotel is Delfines Beach (12 km).

Is there a spa on site at Enigmatic Boutique Hotel?

Yep, there is an onsite spa at Enigmatic Boutique Hotel. You'll enjoy services like deep-tissue massages.

Does Enigmatic Boutique Hotel have a pool?

Enigmatic Boutique Hotel has an outdoor pool. The pool is open 9:00 AM to 10:00 PM.

What luxury perks are available at Enigmatic Boutique Hotel?

Enigmatic Boutique Hotel features a full-service spa, an outdoor pool and 3 restaurants.

What makes Enigmatic Boutique Hotel a romantic place to stay?

Garden-view dining and couples dining, as well as Hot tubs in the guestrooms, all help set the scene for a romantic weekend at Enigmatic Boutique Hotel.

Are there hot tubs in the rooms at Enigmatic Boutique Hotel?

Yep, all rooms come with private hot tubs.

Does Enigmatic Boutique Hotel serve breakfast?

Sure does, local cuisine brekkie is available daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Enigmatic Boutique Hotel?

No, Enigmatic Boutique Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Enigmatic Boutique Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Enigmatic Boutique Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Enigmatic Boutique Hotel?

No, pets are not allowed.

Is there a golf course on site at Enigmatic Boutique Hotel?

There isn't one on site, but Puerto Cancun Golf Course is a short 16-minute walk away.

Enigmatic Boutique Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 42 out of 59 reviews
Rating 8 - Good. 9 out of 59 reviews
Rating 6 - Okay. 4 out of 59 reviews
Rating 4 - Poor. 2 out of 59 reviews
Rating 2 - Terrible. 2 out of 59 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boho vibes! Friendly staff and great restaurant.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with an incredible pool, several dining options, and very helpful staff. The rooms are fully equipped and highly comfortable. We would love to come back!"
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly, always wearing a smile, especially at the front desk. The breakfast options are highly varied and delicious. Also, the massage was fantastic and truly relaxing."
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond expectations! Everyone was super friendly, the hotel and rooms are absolutely gorgeous. I will definitely be staying again.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Staff & service
Great staff, good hotel/hostel and good food at the restaurant
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful property, especially the pool.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and spacious. Staff were very helpful and friendly. Great stay!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Wonderful staff. Close to everything. Everything was exactly as pictured. Only con was the hot water was not as hot as I’d like and the WiFi gave out a few times. Other than that an 10 out of ten. My daughter and I enjoyed ourselves immensely. Super relaxing. Will definitely visit again.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Authentically boutique hotel, great roomy room priced right decorated with locally sourced furnitures, pool, amazing service by the team not to mention within the courtyard of the hotel they an oyster & sushi bar, restaurant, coffee bar, cocktail lounge each with its own unique vibe- and a speak-easy smoke lounge. Located in Cancun down town, plenty of restaurants, cafe and bars within 5 minutes walk-in distance one will experience local vibes away from very touristy areas. And R1 & R2 bus ride away from the La Isla shopping mall, and more popular night life if one needs a change of pace
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Room is very simple but aesthetic. Wish there was a full length mirror. Our A/C wasn’t working and the hotel was full, we were ok but the staff tried so hard to make it work! Loved hanging out at the pool. Walking distance from the ADO bus station and lots of restaurants
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean and nice room .water bottle free.nice it's always hot in Cancun. Beautifull style.the bathroom, the room and the pool .all is designed with style and class The guy with black hair in the front desk is very helpfull and nice . Relaxing environment .I just spend 1 night.to cach the flight tomorrow. Close to las palpas .Soriana and 20 min to Mercado 28. Great location.10 min to Ado. Gracias relaxing hotel.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I don't know how this hotel gets 9+ reviews and is rated as a 4-star hotel, then labeled as "luxury" by Expedia. It is sub-3 stars at best in my opinion. Yes, everything in their photos is physically there, then photoshopped to look much nicer. The rooms are aged, the bathroom is old and small, you can't get into the shower without closing the bathroom door kind of tiny. We don't find anything not clean, but because everything is kind of old, you don't feel clean or relaxed either. The staff is friendly and nice, the location is good, walking distance to the ADO bus station, and other tourist spots. If you are looking for a place to stay for utility, this place will do. If you are looking for an experience, this is not it.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Lovely spacious room, very clean and modern and the bed was comfy with high quality bedding. The staff at the bar and the Mexican restaurant were so lovely and even gave us a tour of the hotel when the main reception did not. Our experience with check in could have been more warm and friendly - we were not given any information about the facilities, the food or the pool when we arrived. We wwre told we had complimentary coffee in the room, but when we asked for pods for the machine we were told we had to pay! We also had to leave identification with reception during our stay (we were asked to give our passports!) which did not happen any any other hotel during our 3 weeks in Mexico!
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
Stayed 6 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming hotel right in the heart of Cancun, close to everything, so if you want to explore other areas, it's the perfect place. The staff is very friendly and the rooms are large and well-equipped. I'll be back...
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo el lugar, pudimos estar muy agusto, la atención del personal muy amable
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien más de lo que esperaba.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel à l’accueil très accueillant, merci au monsieur qui nous a reçu ce jour là. L’hôtel est très charmant et très bien décoré on s’y sent très bien, gros plus pour la petite piscine lagon végétalisée, un plaisir. La literie c’est ok juste ce qu’il faut.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel boutique es un hallazgo maravilloso en el centro de la ciudad. Su ubicación es estratégica, con acceso facilísimo a todos los servicios locales. La habitación es simplemente hermosa, decorada con mucho gusto, y el área de la alberca es un rincón precioso para desconectar. ​Lo mejor de nuestra estancia fue el masaje relajante; salimos completamente renovados. Es el lugar perfecto para quienes buscan atención al detalle y tranquilidad. ¡Altamente recomendable!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta este lugar.La atencion fue de 10 todos en recepcion son muy amables,sobretodo la chica que estuvo siempre al pendiente de nosotros y con una sonrisa.Amplias habitaciones hermosamente decoradas y biwn limpias.El desayuno estuvo muy bien,con varias opciones y el trato fue excelente.Nos gustaría regresar
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia fue fantástica. La habitación es increíble, con un diseño y comodidad de diez. Durante la cena, probé el sushi y estaba simplemente delicioso; además, el personal del restaurante es sumamente amable y atento, lo que hizo la velada aún mejor. ​Quiero agradecer especialmente al equipo de recepción por su profesionalismo y excelente trato. Por último, una felicitación muy especial a la masajista; su trabajo es impecable y logré relajarme por completo
Stayed 1 night in Mar 2026