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Enigmatic Hotel Experience

3.5 star property
Hotel with an outdoor pool, near Plaza 28

Photo gallery for Enigmatic Hotel Experience

Outdoor pool
Deluxe Room
Sundeck
Deluxe Room
Signature Double Room | Minibar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
14 Calle Mero, Cancun, QROO, 77500
  • Plaza 28
    ‪16 min walk‬
  • Plaza Las Americas
    ‪2 min drive‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Wardrobe
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Individually decorated
Air conditioning
LED TV
Separate bedroom
Private bathroom
Free bottled water
Wardrobe
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room

Signature Double Room

Signature Double Room

Highlights

Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Wardrobe
Daily housekeeping
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cancun

Enigmatic Hotel Experience puts you in the heart of Cancun, steps from Benito Juarez Municipal Building and within a 15-minute stroll of Ceviche Square. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include a microwave in a common area and a fridge in a common area. .Within a 30-minute walk of this 3.5-property class Downtown Cancun hotel, attractions include Plaza 28 and Puerto Cancun Marina Town Center.

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.3 km
  • Las Palapas Park - 6 min walk - 0.6 km
  • Plaza 28 - 16 min walk - 1.4 km
  • Plaza Las Americas - 2 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 3 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪The Bowl Bar - ‬5 min walk
  • ‪Yamamoto - ‬4 min walk
  • ‪La Fonda del Zancudo - ‬4 min walk
  • ‪Amarula - ‬4 min walk

About this property

Enigmatic Hotel Experience

Hotel with an outdoor pool, near Plaza 28
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An outdoor pool, barbecue grills, and tour/ticket assistance are also featured at Enigmatic Hotel Experience.

This 3.5-star Cancun hotel is smoke free.

  • 13 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
Enigmatic Hotel Experience offers 13 air-conditioned accommodations, with complimentary bottles of water. Each accommodation is individually decorated. Bathrooms include a shower. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 1000 per stay
  • Destination fee: USD 3.96 per accommodation, per night.
  • Service fee: USD 2 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and cash.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

What is the cancellation policy at Enigmatic Hotel Experience?

Enigmatic Hotel Experience offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Enigmatic Hotel Experience?

The closest beach to Enigmatic Hotel Experience is Playa Tortugas (3.7 km).

Does Enigmatic Hotel Experience have a pool?

Enigmatic Hotel Experience has an outdoor pool. The pool is open 9:00 AM to 10:00 PM.

Is there a free airport shuttle available at Enigmatic Hotel Experience?

No, Enigmatic Hotel Experience does not offer an airport shuttle service.

Is there a bar or restaurant at Enigmatic Hotel Experience?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Enigmatic Hotel Experience?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Enigmatic Hotel Experience?

No, only service animals are allowed.

Is there a golf course on site at Enigmatic Hotel Experience?

There isn't one on site, but Puerto Cancun Golf Course is a short 16-minute walk away.

Enigmatic Hotel Experience Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 6 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 1 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 1 out of 9 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo
Stayed 1 night in Feb 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me canso de visitar este lugar, es realmente maravilloso y mágico.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo
Stayed 2 nights in Oct 2024