6/10 Okay
Debra
12 Feb 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
The place looked stunning, but when we got there around 6pm on a Friday, there was only one person handling a crazy-long line. I spotted other staff around, but none of them bothered to jump in at the front. And not a word from anyone to acknowledge the wait – not even a simple "Hang tight, we'll be right with you." On top of that, the accessibility room we stayed in had some serious issues. The bathroom floors were like an ice rink – we almost took a slipped twice! Plus, there was hardly any counter space for our stuff, and the curtain was busted. It was a double bed room and not enough space for two people. It's a shame because the hotel itself is gorgeous, but man, we left feeling pretty frustrated with the whole experience.
Debra
Stayed 2 nights in Feb 2024