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Mercure Ballarat Hotel and Convention Centre

4-star property
613 Main Road, Golden Point (Ballarat), VIC 1800 796 370
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4.2 out of 5
Very good!
See all 476 wotif Reviews

"Just more facilities in the room. Maybe a microwave and plates, cutlery etc. more kitchen facilities " More

By a verified traveller on Mon 10 Apr 2023

Points Of Interest

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Hotel Description

You'll be connected to the convention center at Mercure Ballarat Hotel and Convention Centre, and within a 20-minute stroll of Sovereign Hill and Gold Museum. Highlights at this hotel include a full-service spa, a restaurant, and free self parking.

A day of pampering at Sanctuary Day Spa can include massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Azzuri, serves Mediterranean cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and seasonal outdoor swimming pool. 570 square feet (53 square meters) of event facilities include a conference center, and other business amenities include a business center. Other amenities include free WiFi in public areas and a coffee shop/cafe. Buffet breakfast is available daily. There's also the convenience of free RV/bus/truck parking.

Sights within a 20-minute walk of this 4-star Golden Point (Ballarat) hotel include Lake Esmond Botanical Garden and Lake Esmond.

Room, 1 King Bed (Lodge)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$149* Per night/room 4 Jun. - 5 Jun.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Multiple Beds (Courtyard)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Ballarat Hotel and Convention Centre ratings based on 476 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Ballarat Hotel and Convention Centre

Everyone (349) Couples (53) Business (1) Family (52) Other (1)
4 out of 5

Posted by on 19 Apr. 2023

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4 out of 5
Just more facilities in the room. Maybe a microwave and plates, cutlery etc. more kitchen facilities

Posted by on 10 Apr. 2023

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Comment from Hotel Management

22 Apr. 2023 by Rachelle

Dear Raju,Thank you for taking the time to share your feedback For your future stay with us, you may look on the option of booking an apartment which has complete kitchen facilities. We hope to welcome you back to our hotel very soon! Sincerely,Mercure Ballarat

3 out of 5
You get what you pay for i suppose Not bad for the price Could definitely be modernised a lot

Posted by on 8 Apr. 2023

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Comment from Hotel Management

22 Apr. 2023 by Rachelle

Dear Nathan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Ballarat

5 out of 5
Beautiful well maintained area around centre. Plenty of parking areas,quiet lovely walking paths .restful

Posted by on 15 Mar. 2023

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Comment from Hotel Management

19 Mar. 2023 by Rachelle

Dear Bruce,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mercure Ballarat

5 out of 5
Well laid out property, huge site and beautiful grounds. Comfy mattress, friendly staff.

Posted by on 19 Feb. 2023

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Comment from Hotel Management

22 Feb. 2023 by Rachelle

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat

1 out of 5
Staff so rude and unfriendly, rooms need a good makeover, extremely dissatisfied have stayed at this property many time but never again

Posted by on 16 Feb. 2023

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Comment from Hotel Management

22 Feb. 2023 by Rachelle

Dear Fiona,Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations; Please allow us to express our sincerest apologies. Your comments have been shared with our team. We do hope that you will give us the opportunity to better serve you in the near future. Sincerely,Mercure Ballarat

5 out of 5

Posted by on 5 Feb. 2023

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Comment from Hotel Management

9 Mar. 2023 by Rachelle

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mercure Ballarat

4 out of 5
So very quiet and rooms are spacious

Posted by on 23 Jan. 2023

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Comment from Hotel Management

25 Jan. 2023 by Rachelle

Dear Patsy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mercure Ballarat

3 out of 5
I've stayed here before & liked it. This time a little disappointing. It's summer, but on arrival we found the pool was closed. There were dead, squashed mosquitos in the bathroom basin. But our main complaint is after we'd been there for a day, we realised the fridge temperature was up too high, the ice had melted & food in it was not safe to eat. Pros: the buffet breakfast was great, and reception was helpful.

Posted by on 2 Jan. 2023

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Comment from Hotel Management

6 Jan. 2023 by Rachelle

Dear Maria,Thanks for taking the time to share your feedback. We very much appreciate your comments regarding your stay at the Mercure Ballarat. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. Your comments have been shared with our team for action. We do hope that you will give us the opportunity to better serve you in the near future.Regards, Mercure Ballarat

5 out of 5
Fantastic structure- the apartment and the hotel setting are lovely.

Posted by on 29 Dec. 2022

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Comment from Hotel Management

4 Jan. 2023 by Rachelle

Dear Viviana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mercure Ballarat

About the Mercure Ballarat Hotel and Convention Centre

Location 613 Main Road, Golden Point (Ballarat), VIC 3350

Property Features

Mercure Ballarat Hotel and Convention Centre offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. Event space at this hotel measures 570 square feet (53 square meters) and includes a conference center. Spa services, a terrace, and a garden are also featured at the business-friendly Mercure Ballarat Hotel and Convention Centre. You'll have access to the outdoor pool at a partner property. Free self parking is available. This 4-star Ballarat hotel is smoke free.

  • 1 floor
  • 71 guestrooms or units
  • 570 sq ft of conference space
  • 53 sq m of conference space
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers for purchase
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Ballarat Station (3.8 km / 2.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Mercure Ballarat Hotel and Convention Centre offers 71 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Azzuri - This restaurant specializes in Mediterranean cuisine and serves breakfast, dinner, and light fare. A children's menu is available. Reservations are required.

Gallery Cafe & Bar - This café serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Barclaycard. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 36–36 for adults, and AUD 18–18 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Ballarat Hotel
  • Mercure Ballarat
  • Mercure Ballarat Hotel And Convention Centre Victoria
  • Ballarat Hotel Convention Centre
  • Mercure Ballarat Hotel Convention Centre
  • Mercure Ballarat Convention
  • Mercure Ballarat Hotel and Convention Centre Hotel
  • Mercure Ballarat Hotel and Convention Centre Golden Point
  • Mercure Ballarat Hotel and Convention Centre Hotel Golden Point

You should know

  • The seasonal pool will open in December and close in March.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.