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4.3 out of 5

"Location great, the grounds and outdoor dining are beautiful " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

You'll be connected to the convention center at Mercure Ballarat Hotel and Convention Centre, and within just a 15-minute stroll of Sovereign Hill and Gold Museum. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 71 rooms feature free WiFi, flat-screen TVs, and coffee/tea makers. Minibars, safes, and hair dryers are also available.

A day of pampering at Sanctuary Day Spa can include massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Azzuri, serves Mediterranean cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. 570 square feet (53 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a fitness center, and laundry facilities. Buffet breakfast is available on weekends between 7:00 AM and 10:30 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Golden Point (Ballarat) hotel include Lake Esmond Botanical Garden and Lake Esmond.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$117* Per night/room 7 Aug. - 8 Aug.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Ballarat Hotel and Convention Centre ratings based on 509 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Ballarat Hotel and Convention Centre

Everyone (359) Couples (85) Business (1) Family (61) Other (1)
1 out of 5
Spent weekend with half the lights not operational. Asked for replacements got none. Booked for 2. Specified non couple. Got 1 bed. No blankets in room. Broken thermostat both heaters: oscillating between 32 & 17 randomly & constantly. Staff did not fix this. 0 degrees overnight, not fun with a broken heater. No various basics like a tea towel. Broken phone. No replacement. Wi-Fi code was wrong & for a different hotel by the same brand. Most of the staff couldn't be bothered with common politeness let alone basic skills in hospitality. The exception was one young man who manned the front desk: he alone did give good customer service. Shower and bath broken. This led to me & the room blasted with arctic and then scolding water. I have rarely had a worse stay in any hotel & I'm deeply disappointed. I've stayed at the hotel previously & enjoyed my stay. I feel utterly ripped off by the weekend.

Posted by on 8 Jun. 2020

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4 out of 5
Location great, the grounds and outdoor dining are beautiful

Posted by on 15 Mar. 2020

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4 out of 5
Food was great, but did not like shower in my room

Posted by , from Melbourne on 14 Mar. 2020

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3 out of 5
Lodge room was underwhelming. Clean and well turned over but dated fitiut, no minibar, ave. instant coffee. Bed was good. Restuarant staff helpful but untrained on menu. Food was ok, menu too busy and lacked direction. We would stay again but if i mention it was our wedding anniversay as i did would be nice for that to be acknowledged by hotel.littlethings. Thanks

Posted by on 12 Mar. 2020

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3 out of 5
Thought the property was badly in need of maintenance.

Posted by , from Albany Western Australia 6330 on 3 Mar. 2020

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5 out of 5
Bathroom rubber mat so saggy for a nice facility bathtub showers are old school need updating for sure other wise a nice stay gorgeous gardens and day spa

Posted by on 2 Mar. 2020

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4 out of 5

Posted by on 17 Feb. 2020

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5 out of 5
Beautiful setting, lovely staff and warm welcome. Excellent resturant, catering for food allergies

Posted by on 12 Feb. 2020

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3 out of 5
Floors creaked terribly, tv didn’t work. Dining chairs ready to fall apart.

Posted by , from Australia on 9 Feb. 2020

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2 out of 5
Room looked budget. Was expecting a suite with tub/spa. Only had shower which Appeared outdated. Booking description advises tub . Marks on walls . Felt like as I had booked via Wotif was given the budget bad room. Pool was freezing my daughter and husband couldn’t stay in for more than a minute. I thought I had booked luxury. Was so disappointed

Posted by on 31 Jan. 2020

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About the Mercure Ballarat Hotel and Convention Centre

Location 613 Main Road, Golden Point (Ballarat), VIC 3350

Property Features

Mercure Ballarat Hotel and Convention Centre offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. Event space at this hotel measures 570 square feet (53 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Mercure Ballarat Hotel and Convention Centre. Free self parking is available. This 4-star Ballarat hotel is smoke free.

  • 1 floor
  • 71 guestrooms or units
  • 570 sq ft of conference space
  • 53 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers for purchase
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Tullamarine Airport (MEL) (110.5 km / 68.7 mi)
  • Train station: Ballarat Station (3 km / 1.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Mercure Ballarat Hotel and Convention Centre offers 71 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and hair dryers. This Ballarat hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 7:00 AM and 10:30 AM.

Azzuri - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Reservations are required.

Spa Services

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 6:30 AM - 10:00 PM
  • Saturday - Sunday: 7:00 AM - 9:30 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 6:30 AM - 10:00 PM
  • Saturday - Sunday: 7:00 AM - 9:30 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 28 and AUD 28 for adults, AUD 14 and AUD 14 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Ballarat Hotel
  • Mercure Ballarat
  • Mercure Ballarat Hotel And Convention Centre Victoria
  • Ballarat Hotel Convention Centre
  • Mercure Ballarat Hotel Convention Centre
  • Mercure Ballarat Convention
  • Mercure Ballarat Hotel and Convention Centre Hotel
  • Mercure Ballarat Hotel and Convention Centre Golden Point
  • Mercure Ballarat Hotel and Convention Centre Hotel Golden Point

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.