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 Ballarat •1 Room
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Quest Ballarat Station

4-star property
11 Nolan St, Soldiers Hill, VIC 1800 796 370
Choose Dates
4.6 out of 5
Wonderful!
See all 68 wotif Reviews

"The location is great. The property is bright, new and fresh. Lovely staff also. I’m a repeat customer . " More

By a verified traveller on Sat 25 Mar 2023

Points Of Interest

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Hotel Description

Quest Ballarat Station puts you in the heart of Ballarat, within just a 10-minute stroll of Art Gallery of Ballarat and Her Majesty's Theatre. Highlights at this aparthotel include in-room free WiFi and LCD TVs.

Each apartment is soundproofed and features a TV with digital channels, along with a DVD player, a coffee/tea maker, and a portable fan. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop. A Select Comfort bed and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. A safe, a hair dryer, and an iron/ironing board are also available.

This business-friendly aparthotel offers free WiFi in public areas, a business center, and concierge services. Additionally, you'll find laundry facilities, a garden, and dry cleaning/laundry services. To-go breakfast is available daily between 7:00 AM and 11:30 AM. There's also the convenience of self parking.

Sights within a 15-minute walk of this Soldiers Hill aparthotel include Ballarat Town Hall and St Patrick's Cathedral.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$196* Per night/room 3 Apr. - 4 Apr.

Three Bedroom Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Executive

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quest Ballarat Station ratings based on 68 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 0.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Quest Ballarat Station

Everyone (24) Couples (25) Family (13)
5 out of 5
The location is great. The property is bright, new and fresh. Lovely staff also. I’m a repeat customer .

Posted by on 25 Mar. 2023

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2 out of 5
Balcony was displayed as offered on booking but was not offered on arrival.

Posted by on 19 Mar. 2023

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Comment from Hotel Management

22 Mar. 2023 by Quest Ballarat Station Team

Thank you Anthony for taking the time to write this review. With our studio rooms we do not have a balcony, our rooms are still quite spacious. We hope you enjoyed your stay. Kind Regards Quest Ballarat Station

5 out of 5
We enjoyed our stay at the Quest Ballarat. The chocolates were a sweet touch 😀

Posted by on 11 Mar. 2023

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Comment from Hotel Management

20 Mar. 2023 by Quest Ballarat Station Team

Dear Eden,It was our pleasure to welcome you to Quest during your visit to Ballarat .Thank you so much for your support, and for taking the time to write us a review.Your feedback is extremely valuable to us!I have passed your review onto the whole team who were very pleased to hear your comments. We strive to provide a clean and comfortable environment for our guests at all times. We hope to welcome you back again soon.Kind regards, QBS Team

5 out of 5
Property well located

Posted by on 5 Mar. 2023

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Comment from Hotel Management

7 Mar. 2023 by Connor - Front Office Manager

Thankyou for taking the time to leave feedback Steve! We do pride ourselves on our location and find this very useful for guests looking to stay in Ballarat by the CBD.We would love to welcome you back to Quest Ballarat Station again in the future.

5 out of 5
Amazing stay. Friendly staff, great property. Can’t wait to stay again

Posted by on 5 Mar. 2023

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Comment from Hotel Management

7 Mar. 2023 by QBS

Thankyou so much for your kind review Dan!It was a pleasure to welcome you to Quest Ballarat Station. Your feedback and support is extremely valuable to us, as we strive to improve with each and every stay.It gives us great pleasure to know that you had a great experience with us. Rest assured, your compliments have been extended to our team members. We hope to welcome you back in the future :) Kind regards, ConnorFront Office Manager

5 out of 5
Really nice play to stay. Modern and clean and plenty of space in the rooms.

Posted by on 19 Feb. 2023

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Comment from Hotel Management

22 Feb. 2023 by Quest Ballarat Station Team

Dear Graeme. It was a pleasure to welcome you to Quest Ballarat Station. Thank you so much for taking the time to write a review - your feedback and support is extremely valuable to us, as we strive to improve with each and every stay. We strive to provide a clean and comfortable environment for our guests at all times. We hope to welcome you back in the future :) Kind regards, Cassandra Duty Manager

5 out of 5
Staff very friendly and helpful

Posted by on 18 Feb. 2023

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Comment from Hotel Management

18 Feb. 2023 by QBS Team

Dear Dianne, It was our pleasure to welcome you to Quest Ballarat Station during your visit in this lovely town. Thank you so much for your support, and for taking the time to complete this review. Your feedback is extremely valuable to us! We were glad you had a comfortable and effortless stay and you enjoyed the your room. Our #1 goal is to provide our guests with a unique experience so we are delighted to see that you enjoyed your stay here. We hope to welcome you back again soon :) Kind regards, QBS Team

1 out of 5
We made a mistake and put in the wrong date. Didn’t try to help us out and charged us full rate. And we didn’t even stay.

Posted by on 1 Feb. 2023

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Comment from Hotel Management

4 Feb. 2023 by QBS Team

Dear Carly,Thank you for taking the time to write a review - your feedback is extremely valuable to us, as we strive to improve with each and every guest.I thank you for your feedback and am truly sorry to hear about the inconvenience caused with our cancelation policy. It does state when booking our cancelation policy is 24 hours and if cancelation is made within 24 hours 100% of the payment is taken. We would love to have you stay with us, please call the hotel if you wish to discuss this further.Kind regards,CassandraDuty Manager

5 out of 5
Cleanliness was 10/10. Comfort and facilities in room same

Posted by on 23 Jan. 2023

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Comment from Hotel Management

25 Jan. 2023 by QBS - Team

Hi Mark, Thank you for choosing to stay at Quest Ballarat Station during your recent travel in this lovely town. We appreciate the time taken to provide us with this survey. We were glad you had a comfortable and effortless stay. We appreciate your feedback, I will definitely pass this on to the team. We look forward to welcoming you again. Regards, The team at Quest Ballarat Station

4 out of 5
Was really impressed with Quest Ballarat Station. Property still looks immaculate, like it has just opened. Only reason I wouldn’t give it 5/5 was because of the Shampoo / Conditioner dispensers. They either didn’t work or the front part came off in my hand. Otherwise the place is really impressive. It even had a two pan hot plate bench top cooker.

Posted by on 15 Jan. 2023

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Comment from Hotel Management

23 Jan. 2023 by QBS - Team

Thank you for choosing to stay at Quest Ballarat Station during your recent travel in this lovely town. We appreciate the time taken to provide us with this survey. We were glad you had a comfortable and effortless stay. We appreciate your feedback about the shampoo/conditioner dispensers. I will definitely pass this on to the team. We look forward to welcoming you again. Regards, The team at Quest Ballarat Station

About the Quest Ballarat Station

Location 11 Nolan St, Soldiers Hill, VIC 3350

Property Features

Public spaces have free WiFi. There's an onsite business center. The business-friendly Quest Ballarat Station also features tour/ticket assistance, a garden, and concierge services. For a fee, parking is available. A complete renovation of Quest Ballarat Station was completed in December 2020.

  • 1 building
  • 77 guestrooms or units
  • 3 levels
  • Built in 2020
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Ballarat Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Ballarat Station offers 77 air-conditioned accommodations with DVD players and laptop-compatible safes. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 43-inch LCD televisions come with premium digital channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Ballarat aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

  • Select Comfort beds
  • LCD television
  • Digital channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Portable fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately AUD 13 for adults and AUD 13 for children
  • Covered self parking fee: AUD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Ballarat Soldiers Hill
  • Quest Ballarat Station Aparthotel
  • Quest Ballarat Station Soldiers Hill
  • Quest Ballarat Station Aparthotel Soldiers Hill

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.