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4.6 out of 5

"Close to shopping on Queen st. Good amenities in hotel Friendly and helpful staff - minus 1 rude female worker at casino restaurant. " More

By a verified traveller on Sun 02 Sep 2018

Hotel Description

A luxury stay in the heart of Auckland awaits you at Skycity Hotel. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 8 bars/lounges and a full-service spa.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet and iPod docks. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Free newspapers, safes and hairdryers are also available.

The buffet restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch and dinner. Business travellers can take advantage of a conference centre and a meeting room. Additionally, you'll find a casino, free WiFi in public areas and a fitness centre. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Queen Street Shopping District and Auckland Town Hall.

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$161 per night

Premium Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Skycity Hotel ratings based on 993 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Skycity Hotel

Everyone (559) Couples (294) Business (1) Family (132)
3 out of 5
Several times asked for reading lamp. Promised, but in 3 days didn’t turn up. Ordered shuttle for 6.30. Came @6, left. Couldn’t come back. Had to take 3 taxis (8 travelers).

Posted by on 22 May 2019

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5 out of 5
Staff was always helpful place was clean food was easy to find

Posted by on 16 May 2019

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Comment from Hotel Management

19 May 2019 by Amy Watson

Thanks Anonymous, for the great review and 5/5 rating! I'm so happy that you found the staff great to deal with and everything else up to standard. We hope to see you again soon. Warm Regards, Amy

5 out of 5

Posted by on 15 May 2019

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Comment from Hotel Management

16 May 2019 by Amy Watson

Thanks for the awesome review, Anonymous! The team and I really appreciate it and we hope to welcome you back again soon. Warm Regards, Amy

4 out of 5

Posted by on 14 May 2019

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Comment from Hotel Management

15 May 2019 by Amy Watson

Thanks for reviewing SKYCITY Hotel, Anonymous! The team and I really appreciate it. Have a great day! Warm Regards, Amy

4 out of 5
It was very confusing trying to find where to park, got mixed up and gave my car to the valet at skycity grand by mistake when I wanted to self park. Everything else was great. Nice big comfortable bed, lots of eating options in walking distance, very quiet in my room.

Posted by on 13 May 2019

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Comment from Hotel Management

14 May 2019 by Amy Watson

Thank you for reviewing SKYCITY Hotel, Anonymous! I'm glad you enjoyed your stay overall and I apologise for the confusion surrounding parking. I hope we can welcome you back again soon! Warm Regards, Amy

5 out of 5
Everything was lovely the hole experience 👍👍👍

Posted by on 12 May 2019

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Comment from Hotel Management

14 May 2019 by Amy Watson

Thanks for the awesome review and 5/5 rating, Anonymous! Warm Regards, Amy

4 out of 5
Liked the restaurants available and the easy access to Auckland City, might need a little bit of updating and making the room more family friendly.

Posted by on 8 May 2019

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Comment from Hotel Management

14 May 2019 by Amy Watson

Hi Anonymous, Thank you for your positive and valid feedback. I'm glad you enjoyed your stay overall and the wide range of restaurants we have available onsite. Have a great day! Warm Regards, Amy

5 out of 5
We loved our stay everything was there, parking, food, entertainment it was awesome

Posted by on 5 May 2019

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Comment from Hotel Management

6 May 2019 by Amy Watson

Thanks for the awesome review and 5/5 rating, Anonymous! I'm glad you enjoyed your stay with us. Warm Regards, Amy

4 out of 5

Posted by on 4 May 2019

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Comment from Hotel Management

6 May 2019 by Amy Watson

Thanks for reviewing SKYCITY Hotel following your recent stay with us! I'm glad you enjoyed your visit and look forward to welcoming you back again soon. Warm Regards, Amy

3 out of 5
Sky city was very clean and a great big bed. The air con was very loud and kept me awake most of the night. The mini bar was locked so could not access anything. Was expecting a nice view like in the picture when we booked but only had a view of the roof below end centre courtyard of hotel.

Posted by on 29 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Amy Watson

Hi Anonymous, Thank you for taking the time to review SKYCITY Hotel. I'm glad you enjoyed your stay overall. I was disappointed to read that we did not meet all of your expectations and hope that next time we are able to provide you with an exceptional experience. Warm Regards, Amy

Property Features

Skycity Hotel offers its guests a full-service spa and a fitness centre. There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, tour or ticket assistance, and multilingual staff are also featured at the luxury Skycity Hotel. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.8 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Skycity Hotel offers 323 forms of air-conditioned accommodation with iPod docking stations and minibars. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Fridge
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Fortuna Buffet Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Orbit – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Deli and Noodle Bar – This restaurant only serves lunch. Open daily.

Andy's Burgers and Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Group Booking Policy: For bookings of 4 rooms or more, this property charges a deposit equal to the entire stay, due at time of reservation confirmation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: NZD 35.00 per night
  • Valet parking fee: NZD 55.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Skycity Hotel Auckland
  • Skycity Hotel
  • Skycity Auckland
  • Skycity
  • SKYCITY Hotel Auckland, New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®