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4.3 out of 5

"Quick check in and check out. Good customer service from the staff. We approached to borrow umbrella due to rain that they though they run out of it ... " More

By a verified traveller on Sun 10 Mar 2024

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Hotel Description

A luxury stay in the heart of Auckland awaits you at SkyCity Hotel. Within steps you'll find Sky Tower and SkyCity Casino. Highlights at this eco-certified hotel include 11 restaurants, 4 bars/lounges, and a casino.

A day of pampering can include deep-tissue massages, hot stone massages, and body wraps along with aromatherapy and hydrotherapy. Additionally, you'll find free WiFi in public areas, a gym, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Weta Workshop Unleashed and University of Auckland.

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$180* Per night/room 9 Apr. - 10 Apr.

Premium Twin Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Family Suite (incl Sky Tower Family Pass)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

SkyCity Hotel ratings based on 143 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SkyCity Hotel

Everyone (60) Couples (45) Family (27)
5 out of 5
Quick check in and check out. Good customer service from the staff. We approached to borrow umbrella due to rain that they though they run out of it they give us raincoat. Location is good. There is a church nearby and shopping and restaurants and art museum. Clean and safe hotel. Thank you for quickly responding on my queries. I will stay again when I come back to NZ. I will recommend to my friends.

Posted by on 10 Mar. 2024

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Comment from Hotel Management

10 Mar. 2024 by Coleen Colita

Dear Nemencia, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services

5 out of 5

Posted by on 13 Feb. 2024

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Comment from Hotel Management

14 Feb. 2024 by MY

Dear Stephen,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your time with us here at SkyCity Hotel.If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards,Guest Services

5 out of 5

Posted by on 28 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by SP

Dear Ying,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your and stay with us here at SkyCity Hotel.If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards, SkyCity Hotel Duty Manager

5 out of 5

Posted by on 19 Jan. 2024

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Comment from Hotel Management

20 Jan. 2024 by Jennifer

Hi Deiseree, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,

4 out of 5
Location excellent

Posted by on 14 Jan. 2024

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Comment from Hotel Management

15 Jan. 2024 by Verend

Hi Tim,Thank you for your feedback and rating! We hope to see you again soonWarm Regards,SkyCity Hotel

4 out of 5

Posted by on 12 Jan. 2024

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Comment from Hotel Management

12 Jan. 2024 by SP

Good morning Victoria, I trust that you are having a good morning. I would like to extend my gratitude to you in giving us an amazing rating.We hope to welcome you back to SkyCity Hotel in the near future. Warm Regards, SkyCity Hotel Duty Manager

5 out of 5
Excellent property.

Posted by on 8 Jan. 2024

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Comment from Hotel Management

28 Jan. 2024 by Jennifer

Hi Kathleen, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

5 out of 5

Posted by on 15 Dec. 2023

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Comment from Hotel Management

16 Dec. 2023 by Verend

Hi Zara,Thank you for your rating. We truly appreciate it! Will see you again next time. Warm Regards,Sky City Hotel

5 out of 5
Quiet & well presented.

Posted by on 4 Dec. 2023

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Comment from Hotel Management

5 Dec. 2023 by MY

Dear Owen,Thank you for taking the time to give us your feedback.I am very pleased that you enjoyed your time with us here at SkyCity Hotel.If you wish to discuss your stay further, please do not hesitate to contact us.We look forward to welcoming you back in the near future.Take care, stay safe.Warm Regards,Guest Services

3 out of 5

Posted by on 2 Dec. 2023

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Comment from Hotel Management

5 Dec. 2023 by MY

Dear Dylan, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. We are consistently training our Front Office & Concierge staff to make sure that they are giving our guests those great experiences by bringing friendliness, competency, and efficiency across the board. We do appreciate your patience and understanding while they all come up to speed. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services

Property Features

There are 11 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. A casino, a fitness center, and spa services are also featured at the luxury SkyCity Hotel. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 11 dining venues
  • 4 bars or lounges
  • Casino
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Metro station: Gaunt Street Tram Stop (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

SkyCity Hotel offers 323 accommodations with iPod docking stations and safes. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and complimentary newspapers.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Andy's Burger & Bar - Onsite restaurant.

Orbit - Onsite restaurant. Open select days.

Fortuna - Onsite restaurant. Open daily.

Federal Deli - Onsite delicatessen. Open select days.

MASU - Onsite restaurant. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately NZD 34.90 for adults and NZD 24.90 for children
  • Covered self parking fee: NZD 35 per day
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Skycity
  • Skycity
  • Skycity Auckland
  • Skycity Hotel
  • Skycity Hotel Auckland
  • SKYCITY Hotel Auckland, New Zealand
  • SkyCity Hotel Hotel
  • SkyCity Hotel Auckland
  • SkyCity Hotel Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.