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4.5 out of 5

"Was a clean friendly hotel , good service would recommend it " More

By a verified traveller on Wed 04 Mar 2020

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Hotel Description

A luxury stay in the heart of Auckland awaits you at The Grand by SkyCity. Within steps you'll find Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 3 bars/lounges, and a full-service spa.

You can enjoy plasma TVs with satellite channels, and all 312 rooms feature free WiFi, in-room childcare, and coffee/tea makers. Nice touches to enhance your stay include bathrobes and free toiletries, while pillow menus invite a good night's rest. 24-hour room service, free newspapers, and in-room massages are also available.

A relaxing visit to East Day Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the spa tub and steam room. The buffet restaurant, Gusto at The Grand, serves Italian cuisine and is open for breakfast, lunch, and dinner. Enjoy the indoor swimming pool, fitness center, and sauna. A 24-hour business center, a meeting room, and limo/town car service are among the business amenities offered. Plus you'll find a casino, free WiFi in public areas, and a snack bar/deli. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Auckland Central Business District hotel include Auckland Ferry Terminal and University of Auckland.

Grand Accessible King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$178* Per night/room 8 Jun. - 9 Jun.

Grand Deluxe Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand King Room (including Sky Tower admission)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Twin Room (including Sky Tower admission)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Grand King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Grand by SkyCity ratings based on 195 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Grand by SkyCity

Everyone (140) Couples (30) Family (11)
5 out of 5
Was a clean friendly hotel , good service would recommend it

Posted by on 4 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Ruth Whitley - Guest Relations Executive

Thank you for your 5 our of 5 rating, we truly value our guests taking the time to review their stay. We hope to welcome you back again soon!

3 out of 5
Made two requests via phone to hotel and neither of them arrived. Great area to stay in.

Posted by on 2 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Ruth Whitley - Guest Relations Executive

Thank you for your feedback and my apologies that your requests were not met by our team during your stay. I have addressed your comments with the team to ensure improvement is made and hope to welcome you back to The Grand in the future.

5 out of 5
Love this hotel. REally well placed in the city next to casino. Love the indoor pool and spa.

Posted by on 26 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Ruth Whitley - Guest Relations Executive

Thank you so much for your 5 out of 5 review. We really appreciate your feedback and hope to welcome you back again soon.

4 out of 5
rooms in Sky City Grand are a bit shabby - went to Sky City as friend was staying there and think Sky City's rooms are better

Posted by , from Cambridge on 22 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Ruth Whitley - Guest Relations Executive

Hi Michael, Thank you for your high rating, we appreciate your feedback and hope to welcome you back to The Grand again soon.

5 out of 5

Posted by on 20 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Ruth Whitley - Guest Relations Executive

Thanks for the wonderful rating. We hope to welcome you back to The Grand again soon.

5 out of 5
The two glass shelves above the refrigerator were very dusty. With the drinking glasses sitting on the dust. We washed the glasses. Everything else about our stay was excellent. AAA+++

Posted by on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Ruth Whitley - Guest Relations Executive

Thank you for providing feedback of your recent stay, this will be passed along to our housekeeping team. We are delighted the rest of your stay was excellent and we hope to welcome you back to The Grand again soon!

3 out of 5
Outlook from room was not very good , looking at fire damaged convention center not great. Breakfast was well below a good standard

Posted by on 15 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by Ruth Whitey - Guest Relations Executive

Thank you for taking the time to share your review. We hope to welcome you back to The Grand in the future.

5 out of 5
Great meal with family at The Grill. Excellent food and service. Nothing that we were unhappy about.

Posted by on 3 Feb. 2020

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Comment from Hotel Management

6 Feb. 2020 by Ruth Whitley - Guest Relations Executive

Thank you for your review, The Grill is a great addition to our hotel, and I will be sure to pass you compliments along to their management team. We hope to welcome you back to The Grand again soon.

5 out of 5
We got an upgrade, and made to feel very welcome. Food was delicious too.

Posted by on 26 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Ruth Whitley - Guest Relations Executive

Hi Natalie, We are delighted you enjoyed your stay with us and hope to welcome you back to the Grand Hotel in the future. Thank you for your review.

5 out of 5

Posted by on 20 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Ruth Whitley - Guest Relations Executive

Thank you for taking the time to review your stay at the Grand Hotel, we are delighted you enjoyed your stay with us and hope to welcome you back to the Grand Hotel in the future.

About the The Grand by SkyCity

Location 90 Federal Street, Auckland, 1010

Property Features

The Grand by SkyCity offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business center, a meeting room, and limo/town car service are available. A casino, a fitness center, and spa services are also featured at the luxury The Grand by SkyCity. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.9 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1.3 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Grand by SkyCity offers 312 accommodations with laptop-compatible safes and complimentary newspapers. A pillow menu is available. Plasma televisions come with premium satellite channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Gusto at The Grand - This buffet restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

The Grill - This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.

Pet Policy

  • No pets allowed

Policies

Please note that self parking is charged per exit.

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • Parking height restrictions apply
  • Cash Deposit Required

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 35 for adults and NZD 17.5 for children (approximately)
  • Self parking fee: NZD 35 per night
  • Valet parking fee: NZD 55.00 per night
  • Rollaway bed fee: NZD 60.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Skycity
  • Grand Skycity
  • Grand Skycity Hotel
  • Hotel Skycity
  • Skycity Grand
  • Skycity Grand Auckland
  • Skycity Grand Hotel
  • Skycity Grand Hotel Auckland
  • Skycity Hotel
  • Skycity Hotel Grand
  • Skycity Grand Auckland
  • SKYCITY Grand Hotel Auckland, New Zealand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland
  • SkyCity Grand Hotel
  • The Grand by SkyCity Hotel
  • The Grand by SkyCity Auckland
  • The Grand by SkyCity Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

Promotions

Special Offer

Book a stay in a "Grand Presidential Suite" and receive complimentary fruit, water, and chocolate upon arrival.


Must book a "Grand Presidential Suite" to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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