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4.4 out of 5

"I was really disappointed to find out on arrival gym and pool was closed and i had to make the journey off site to attend the embassy gym and pool 50m ... " More

By a verified traveller on Tue 21 Sep 2021

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Hotel Description

A luxury stay in the heart of Adelaide awaits you at Oaks Adelaide Horizons Suites. Within steps you'll find Adelaide Convention Centre and Lion Arts Centre. Highlights at this property include an indoor swimming pool, and in-room kitchens and free WiFi.

You can enjoy a TV with cable channels, and each apartment features a balcony, a safe, and a hair dryer. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. An iron/ironing board, free toiletries, and a phone are also available.

Enjoy the gym, spa tub, and sauna. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Places within a 5-minute walk of this 4.5-star Adelaide Central Business District property include Adelaide Casino and Parliament House.

Deluxe Apartment, 1 Bedroom ( No Housekeeping Service)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$108* Per night/room 31 Oct. - 1 Nov.

Deluxe Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Bedrooms (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Deluxe Room, 2 Bedrooms (Breakfast for 2)

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom North Terrace Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Apartment, 2 Bedrooms (No Housekeeping Service)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Oaks Adelaide Horizons Suites ratings based on 744 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Adelaide Horizons Suites

Everyone (444) Business (5) Couples (149) Family (132)
2 out of 5
Hotel is very outdated. No ventalation throughout, room didnt look like the photos. Indoor pool was closed, which was disappointing for the kids. Good location for catching a tram or train, but that's about it

Posted by on 5 Oct. 2021

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Comment from Hotel Management

6 Oct. 2021 by Front Office

Hello Donna, Thank you for your feedback. We were disappointed to read that you encountered some issues during your recent stay with us. We apologize for any inconvenience you encountered during your stay and will take steps to rectify these issues as soon as possible. Thank you once again for your valuable feedback. We look forward to having you stay with us again in the near future. Kind regards, Oaks Horizons Team

4 out of 5
I was really disappointed to find out on arrival gym and pool was closed and i had to make the journey off site to attend the embassy gym and pool 50m to 100m away.

Posted by on 21 Sep. 2021

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Comment from Hotel Management

24 Sep. 2021 by Front Office

Hello Paul, Thank you for your feedback. We were happy to read that you had an overall enjoyable stay with us. We apologise for any inconvenience you encountered during your stay. Your feedback and comments will be passed on to the relevant team members. Thank you once again for your valuable feedback. We look forward to having you stay with us again in the near future. Kind regards, Oaks Horizons Team

3 out of 5
Nice view from higher floors. Very good layout of rooms - the bedroom was insulated from outside noise and interior passage noise. The rooms were clean. My disappointments were - tap not secured to kitchen bench - it wobbled around and was very hard to use. The floor lamp had a wobbly base also and was turned on and leaning on a painting when I entered the room - so I immediately switched it off at the powerpoint to avoid any fire risk. The apartment had 2 TVs, a fridge, microwave and washer/ dryer so if not for the tap and lamp issues I would have rated it much higher. Details matter!

Posted by on 19 Sep. 2021

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Comment from Hotel Management

21 Sep. 2021 by Front Office

Thank you for your feedback. We were happy to read that you had an overall enjoyable stay with us. We apologise for any inconvenience you encountered during your stay. Your feedback and comments will be passed on to the relevant team members. Thank you once again for your valuable feedback. We look forward to having you stay with us again in the near future. Kind regards, Oaks Horizons Team

3 out of 5
Location was terrific, staff were helpful and pleasant. Amenities were looking tired and needed repair. Small things like light globes not being in lamps, chips and dirt in tiles in bathroom. Very shallow sink that was almost unusable.

Posted by on 16 Sep. 2021

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Comment from Hotel Management

21 Sep. 2021 by Front Office

Hello Steven, Thank you for your feedback. We were happy to read that you had an overall enjoyable stay with us. We apologise for any inconvenience you encountered during your stay. Your feedback and comments will be passed on to the relevant team members. Thank you once again for your valuable feedback. We look forward to having you stay with us again in the near future. Kind regards, Oaks Horizons Team

5 out of 5
Great location, affordable accommodation

Posted by on 13 Sep. 2021

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Comment from Hotel Management

13 Sep. 2021 by Front Office

Hello Kirsty, We were delighted that you enjoyed your stay with us. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Adelaide Horizons Suites in the near future for another memorable experience. Sincerely, Oaks Horizons Team

5 out of 5
The rooms where clean the beds where comfy. Carpark got last one .

Posted by on 5 Sep. 2021

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Comment from Hotel Management

6 Sep. 2021 by Front Office

Hello Travis, We were delighted that you enjoyed your stay with us. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Adelaide Horizons Suites in the near future for another memorable experience. Sincerely, Oaks Horizons Team

5 out of 5
Clean and comfortable room

Posted by on 5 Sep. 2021

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Comment from Hotel Management

5 Sep. 2021 by Front Office

Hello Renee, We were delighted that you enjoyed your stay with us. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Adelaide Horizons Suites in the near future for another memorable experience. Sincerely, Oaks Horizons Team

2 out of 5
Very disappointed that we had to have someone to open the doors. Also found the top of a champagne bottle behind a chair. The carpet was very dirty.

Posted by on 28 Aug. 2021

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Comment from Hotel Management

29 Aug. 2021 by Front Office

Hello Julie, Thank you for your feedback. We were disappointed to read that you encountered some issues during your recent stay with us. We apologize for any inconvenience you encountered during your stay and will take steps to rectify these issues as soon as possible. Thank you once again for your valuable feedback. We look forward to having you stay with us again in the near future. Kind regards, Oaks Horizons Team

5 out of 5
Great location ! Well priced

Posted by on 4 Aug. 2021

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Comment from Hotel Management

22 Aug. 2021 by Front Office

Hello, We were delighted that you enjoyed your stay with us. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Adelaide Horizons Suites in the near future for another memorable experience. Sincerely, Oaks Horizons Team

4 out of 5
Property is very well located and excellent for a family holiday. Staff were helpful and friendly.

Posted by on 18 Jul. 2021

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Comment from Hotel Management

19 Jul. 2021 by Front Office

Hello, We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Adelaide Horizons Suites in the near future for another memorable experience. Sincerely, Oaks Horizons Team

About the Oaks Adelaide Horizons Suites

Location 104 North Terrace, Adelaide, SA 5000

Property Features

As a guest of Oaks Adelaide Horizons Suites, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. Public spaces have free WiFi. The luxury Oaks Adelaide Horizons Suites also features laundry facilities, dry cleaning/laundry services, and a front desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Adelaide apartment is smoke free.

  • 84 guestrooms or units
  • 17 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Indoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Adelaide Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Adelaide Horizons Suites offers 84 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Accommodations at this 4.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Cable television is provided. Housekeeping is provided daily.

  • In-room kitchen
  • Private balcony
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive lockbox information.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per day (in/out privileges)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Horizons
  • Oaks Horizons Adelaide
  • Oaks Horizons Apartment
  • Oaks Horizons Apartment Adelaide
  • Hotel Oaks Horizons Apartment
  • Hotel Oaks Horizons Apartment
  • Oaks Horizons
  • Oaks Adelaide Horizons Suites Adelaide
  • Oaks Adelaide Horizons Suites Aparthotel
  • Oaks Adelaide Horizons Suites Aparthotel Adelaide

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.