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4.2 out of 5

"Arun’s customer service was exceptional & exceeded my expectations. As someone who teaches Hospitality, Retail, Business & FLM - I commend the Oaks Pl ... " More

By a verified traveller on Sun 24 Oct 2021

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Hotel Description

A luxury stay in the heart of Adelaide awaits you at Oaks Glenelg Plaza Pier Suites. You'll be steps from Glenelg Beach and 2.5 km (1.6 mi) from West Beach. Highlights at this beachfront hotel include an indoor swimming pool, a spa tub, and a sauna.

WiFi, wired Internet, and safes are featured in all 192 rooms. Room service, hair dryers, and phones are also available.

Spend the day at the beach and enjoy the onsite gym. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Attractions within a 15-minute drive of this 4.5-star Glenelg hotel include Henley Beach and Royal Adelaide Hospital.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$131* Per night/room 31 Oct. - 1 Nov.

Studio (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Premier Ocean View (No Housekeeping)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Apartment (No Housekeeping)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Two Bedroom Premier Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Oaks Glenelg Plaza Pier Suites ratings based on 440 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Glenelg Plaza Pier Suites

Everyone (249) Couples (105) Family (87)
5 out of 5
Arun’s customer service was exceptional & exceeded my expectations. As someone who teaches Hospitality, Retail, Business & FLM - I commend the Oaks Plaza Pier for their highest quality accommodation & exceptional customer service. I will ONLY stay at Oaks

Posted by on 24 Oct. 2021

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Comment from Hotel Management

24 Oct. 2021 by Front Office Supervisor

Dear Danielle, Thank you for taking the review your recent stay with us, we do appreciate your feedback! We are happy to hear that we exceeded your expectations during your stay, especially from an industry leader. It is always appreciated to hear that you were pleased by our teams hospitality and genuine service too. Your encouraging compliments are certainly appreciated and have been passed on to our team member Arun and the rest of our team who were thrilled to learn about you great experience and appreciative comments. Thank you once again for your valuable feedback. The team and we are very much looking forward to welcoming your return to Oaks Glenelg Plaza Pier Suites in the near future for another memorable experience.

5 out of 5
Loved the balcony and the ocean view

Posted by on 23 Oct. 2021

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Comment from Hotel Management

23 Oct. 2021 by Front Office Supervisor

Dear Romona, Thank you for your taking the time to review your recent stay with us, we do appreciate your feedback! It was lovely to read that you enjoyed your apartment especially the balcony overlooking the bay. We hope you found the apartment clean and comfortable throughout your stay. We will ensure your positive feedback is passed onto the relevant departments and recognition is provided. It is through such tireless efforts of the staff we are able to present such a wonderful choice in accommodation. We look forward to welcoming you again the next time you choose to stay with us at Oaks Glenelg Plaza Pier Suites.

3 out of 5
Pool was out of service after the day we arrived and we didn't have any hot water so we needed to move rooms

Posted by on 18 Oct. 2021

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Comment from Hotel Management

20 Oct. 2021 by Front Office Supervisor

Dear Jeremy, Thank you for taking the time to review your recent stay with us, we do appreciate your feedback! We are disappointed to hear that there was some maintenance issues during stay regarding the pool facilities and the hot water service in your apartment, however we are sorry to read it put a negative experience on your stay and we do apologies for any inconvenience this may have caused. The issues have been resolved and our management team have been advised of the issues and will address the concerns with our maintenance team for further preventative services in fur We hope hope this experience has not changed your view of Oaks Hotels and Resorts around Australia and New Zealand and we hope to welcome you back again.

5 out of 5
Location, facilities, views

Posted by on 17 Oct. 2021

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Comment from Hotel Management

18 Oct. 2021 by Front Desk

Hi Lester, Thank you for taking the time to review your stay, we appreciate your feedback! Kind regards, Glenelg Oaks Plaza Pier

5 out of 5
Stayed one night liked it so booked early the next morning for that night again and have booked again in advance for November for a weekend. Definitely will be coming back here from now on!

Posted by on 4 Oct. 2021

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Comment from Hotel Management

5 Oct. 2021 by Front Office Supervisor

Dear Tayla, Thank you for taking the time to review your recent stay with us, we appreciate your feedback! It was lovely to hear that you enjoyed your stay so much that you have chose to book again the future. We will ensure your positive feedback is passed onto the relevant departments and recognition is provided. It is through such tireless efforts of the staff we are able to present such a wonderful choice in accommodation. We look forward to welcoming you again in November.

3 out of 5
Great Hotel, pleasant efficient staff; however, very outdated bathroom - shower over bath, very poor and dangerous, no handles provided very disappointing for the price. Probably won't book them again!

Posted by on 24 Sep. 2021

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Comment from Hotel Management

24 Sep. 2021 by Front Office Supervisor

Hi Philip, Thank for writing a review, sorry to see for not meeting your expectations, we definitely pass your feedback to our management, however there are some rooms which has a walk-in shower and we request if you are looking something like this we request you to call us for making any new reservation and inform us with your requirements and we allocate accordingly. Hope this will do make us to stay with us again.

4 out of 5
The ocean view was a standout, if the weather had been a bit warmer it would have been beautiful sitting on the balcony soaking up the views.

Posted by on 20 Sep. 2021

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Comment from Hotel Management

20 Sep. 2021 by Front Desk

Thank you for your feedback

5 out of 5
I cant fault this place, the apartment was so nice, modern furniture,fantastic views from balcony. The bathroom had seperate shower from bath,amenities very clean. I would recommend this place for holidays,or short staycations,as it has everything u need plus more. The shops are easy walking distances,ie coffee,foods,etc. The staff are very friendly,and are keen to help u.

Posted by on 10 Sep. 2021

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Comment from Hotel Management

11 Sep. 2021 by Front Office Manager

Dear Tracy Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind Regards Front Office Manager

4 out of 5
The location is fantastic. I didn't like paying $22 for parking i wasn't made aware of this when booking

Posted by on 7 Sep. 2021

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Comment from Hotel Management

8 Sep. 2021 by Front Desk

Thank you Lea for taking the time to review your stay

5 out of 5
Great

Posted by on 2 Sep. 2021

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Comment from Hotel Management

2 Sep. 2021 by Front Office Supervisor

Dear Kevin, Thank you for taking the time to review your recent stay with us, we do appreciate your feedback! It was lovely to read that you found your apartment clean and comfortable and that your overall experience was great. We will ensure your positive feedback is passed onto the relevant departments and recognition is provided. It is through such tireless efforts of the staff we are able to present such a wonderful choice in accommodation. We look forward to welcoming you again to Oaks Glenelg Plaza Pier Suites, the next time you choose to visit Glenelg. We do

About the Oaks Glenelg Plaza Pier Suites

Location 16 Holdfast Promenade Glenelg, Glenelg, SA 5045

Property Features

As a guest of Oaks Glenelg Plaza Pier Suites, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. Public spaces have free WiFi. The luxury Oaks Glenelg Plaza Pier Suites also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Adelaide hotel is smoke free.

  • 192 guestrooms or units
  • 7 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Adelaide Hove Station (5 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Glenelg Plaza Pier Suites offers 192 air-conditioned accommodations with safes and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Bathrooms include showers and complimentary toiletries. Cribs/infant beds (surcharge) are also available.

  • In-room dining
  • Shower
  • Cribs (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Oaks Glenelg Plaza Pier Suites

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Service animals not allowed
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 18 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18 per 24-hour period (rates may vary)
  • Self parking fee: AUD 22 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 20.0 per day
  • Rollaway bed fee: AUD 49.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Glenelg Plaza Pier
  • Oaks Pier
  • Oaks Pier Apartment
  • Oaks Pier Apartment Glenelg Plaza
  • Oaks Plaza Pier Glenelg
  • Hotel Oaks Plaza Pier Apartment
  • Oaks Plaza Pier Glenelg Apartment
  • Oaks Plaza Pier Apartment
  • Oaks Plaza Pier
  • Oaks Plaza Pier Apartment Glenelg
  • Oaks Plaza Pier
  • Oaks Glenelg Plaza Pier Suites Hotel
  • Oaks Glenelg Plaza Pier Suites Glenelg
  • Oaks Glenelg Plaza Pier Suites Hotel Glenelg

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Pets and service animals are not allowed on site.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.