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4.0 out of 5

"Food was excellent. Pool view blocked by tower building next door and too windy to sit outside. Terrible water pressure in shower. No drinks menu for ... " More

By a verified traveller on Tue 12 Jan 2021

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Hotel Description

A luxury stay in Adelaide awaits you at Crowne Plaza Adelaide. Within steps you'll find University of Adelaide and Rundle Mall within a 10-minute stroll. Highlights at this hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

You can enjoy Smart TVs with digital channels, and all 329 soundproofed rooms feature free WiFi, espresso makers, and free newspapers. Nice touches to enhance your stay include slippers and free toiletries. Additionally, TVs, minibars, and safes are available. Housekeeping is available on request.

The theme restaurant, Koomo, serves Japanese cuisine and is open for breakfast, brunch, lunch, and dinner. Lina10 is the hotel's own rooftop bar, serving drinks along with brunch and lunch. Additionally, you'll find free WiFi in public areas, a conference center, and a coffee shop/café. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:30 AM. There's also the convenience of valet parking.

Within a 15-minute walk of this 4.5-star Adelaide Central Business District hotel, attractions include Adelaide Botanic Gardens and Adelaide Zoo.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$157* Per night/room 20 Jan. - 21 Jan.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Crowne Plaza Adelaide ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Adelaide

Everyone (7) Couples (10) Family (3)
3 out of 5
Food was excellent. Pool view blocked by tower building next door and too windy to sit outside. Terrible water pressure in shower. No drinks menu for in-room dining. Small rooms. No mini bar. Breakfast expensive approx $80 per couple. Main restaurant closed more often than open.

Posted by on 12 Jan. 2021

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Comment from Hotel Management

14 Jan. 2021 by Duty Manager - Xcaret Turner

Thank you for taking the time to share your feedback with us. We apologise that our service did not meet your expectations this time and will review your feedback with appropriate departments and review. Our minibar has been removed in all of our rooms to mitigate guest contact with these items and left the menu in the room for guests to call on request. Once again thank you for your feedback we hope to welcome you back in the near future.

4 out of 5
Newly renovated, the hotel room was modern and spotless. The multi-storey car parking is next floor with easy access. Ideally located just a block from Rundle mall.

Posted by on 12 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Sunny

Dear Anonymous, Thank you for sharing your experience with us and I am delighted to learn you had a great stay with us. We hope to see you again soon. Kind regards Sunil Choudhary Operations Manager

3 out of 5

Posted by on 11 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Crowne Plaza Adelaide

Thank you for sharing your feedback with us! We look forward to welcoming you back in the near future.

5 out of 5
Modern amenities, friendly staff, very clean room.

Posted by on 9 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Crowne Plaza Adelaide

Thank you for sharing your feedback with us! We look forward to welcoming you back in the near future.

4 out of 5

Posted by on 6 Jan. 2021

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Comment from Hotel Management

8 Jan. 2021 by Crowne Plaza Adelaide

Thank you for choosing to stay with us at Crowne Plaza Adelaide! We thank you for taking the time to share your feedback with us. We look forward to welcoming you in the near future!

3 out of 5

Posted by on 6 Jan. 2021

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Comment from Hotel Management

8 Jan. 2021 by Xcaret Corona Turner - Duty Manager

Thank you for sharing your feedback with us! We look forward to welcoming you back in the near future.

4 out of 5
What stood out about this hotel is how new and clean it is. Reception, pool and restaurant and bar are all on level 10 and the views are spectacular. If you can get a room above level 10, or a corner room below it’s worth it. We were on level 7 at the back so it was average. Our room also seemed to lack some furniture (compared to photos) like a console table and cushions and blanket for the bed, plus more art work. Bathroom was stunning and fantastic lighting over the mirror. Wifi was excellent. Heating/cooling excellent. Staff lovely. We enjoyed the continental breakfast which was good.

Posted by on 6 Jan. 2021

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Comment from Hotel Management

8 Jan. 2021 by Crowne Plaza Adelaide

Thank you for choosing to stay with us at Crowne Plaza Adelaide! We thank you for taking the time to share your feedback with us. We look forward to welcoming you in the near future!

3 out of 5
Staff and cleanliness were good! We were on the 3rd floor which wasn’t the best would be good to be able to request a higher floor. The pool needs some shaded areas even umbrellas will do as it’s in full sun! Some hotel sunscreen would be helpful too. We went to order room service in the morning but our phone did not work so had to go to reception to order. When the food came just before the ordered time of 8am it was cold. It was delicious but cold sadly. Overall was an average stay!

Posted by , from Adelaide on 1 Jan. 2021

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Comment from Hotel Management

3 Jan. 2021 by Stacey Evans Duty Manager

Hi Sarah Thank you for your review. You'll be happy to hear that our pool will be having some shade over the pool area soon so our guests can relax by the pool. I'm sorry to hear that some of our services did not meet yours or our services we are renowned for. We will certainly address these issues with our team. Thank you for your feedback once again.

5 out of 5
Modern, clean and great facilities. Staff were extremely friendly and the room had a great view overlooking Adelaide and the hills

Posted by on 30 Dec. 2020

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Comment from Hotel Management

31 Dec. 2020 by Xcaret Corona Turner - Duty Manager

Thank you for choosing to stay with us at Crowne Plaza Adelaide! We thank you for taking the time to share your feedback with us. We look forward to welcoming you in the near future!

4 out of 5
Good location for East End activities. Rooms were comfortable and lovely views of Hills on some sides

Posted by , from Adelaide on 29 Dec. 2020

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Comment from Hotel Management

30 Dec. 2020 by Stacey Evans Duty Manager

Thank you for your feedback. We are delighted to hear that you enjoyed your stay. I look forward to welcoming you back soon.

About the Crowne Plaza Adelaide

Location 27 FROME STREET, Adelaide, SA

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Event space at this hotel measures 4844 square feet (450 square meters) and includes a conference center. An outdoor pool, tour/ticket assistance, and concierge services are also featured at the luxury Crowne Plaza Adelaide. For a fee, parking is available. You'll have access to the outdoor pool at a partner property. Smoking is allowed in designated areas at this 4.5-star Adelaide hotel.

  • 329 guestrooms or units
  • 2 bars or lounges
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 2020
  • Dining venue
  • Coffee shop
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Pirie Street Tram Station (1.3 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Adelaide offers 329 air-conditioned accommodations with minibars and espresso makers. 50-inch Smart televisions come with premium digital channels. Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • Smart television
  • Digital channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (on request)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:30 AM.

Koomo - This theme restaurant specializes in Japanese cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Lina10 - This poolside rooftop bar specializes in fusion cuisine and serves brunch, lunch, dinner, and light fare. A children's menu is available. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 39 for adults and AUD 18 for children (approximately)
  • Self parking fee: AUD 25.00 per night
  • Valet parking fee: AUD 45 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Adelaide Hotel
  • Crowne Plaza Adelaide Adelaide
  • Crowne Plaza Adelaide Hotel Adelaide

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.