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4.2 out of 5

"Its good location for a first time visitor of Adelaide ... The room is quite spacious, clean, and staff were polite. Will stay again. " More

By a verified traveller on Sat 04 Feb 2023

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Hotel Description

A luxury stay in Adelaide awaits you at Crowne Plaza Adelaide, an IHG Hotel. Within steps you'll find Adelaide Parklands and East End Cafe Precinct. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

The theme restaurant, Koomo, serves Japanese cuisine and is open for breakfast, brunch, lunch, and dinner. Lina10 is the hotel's own rooftop bar, serving drinks along with brunch and lunch. Additionally, you'll find free WiFi in public areas, a gym, and a coffee shop/cafe. Buffet breakfast is available daily. There's also the convenience of self parking.

Places within a 5-minute walk of this 4.5-star Adelaide Central Business District hotel include University of South Australia and University of Adelaide.

Standard Room, 1 King Bed (Low Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$236* Per night/room 10 Feb. - 11 Feb.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Mid Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds, Hill View (Adelaide Hills View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Adelaide, an IHG Hotel ratings based on 153 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Adelaide, an IHG Hotel

Everyone (48) Couples (57) Family (28)
5 out of 5
Its good location for a first time visitor of Adelaide ... The room is quite spacious, clean, and staff were polite. Will stay again.

Posted by on 4 Feb. 2023

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Comment from Hotel Management

4 Feb. 2023 by Crowne Plaza Adelaide

Dear Marlon,Thank you very much for staying with us and taking the time out to share your feedback as well reviewing us. Guest feedback remains the most important tool for us to measure our services and we always find it helpful when we hear back from our guests. We are delighted to learn that you had an enjoyable and pleasant stay and look forward to welcoming you back soon.Kind regards,Crowne Plaza Adelaide Team

4 out of 5
We had a 4 night stay and overall our experience was great. We found the staff very friendly and worked really hard. The only feedback we have is potentially to expand your breakfast room as it was often over crowded. Also some umbrellas by the poolside would be good too

Posted by on 29 Jan. 2023

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Comment from Hotel Management

30 Jan. 2023 by Crowne Plaza Adelaide Team

Dear Nazy,Thank you for taking the time out give us such a wonderful review!We are so glad that you thoroughly enjoyed your stay with us.We will definitely pass on your feedback for our F&B management to further improve on the breakfast Expereince.We truly look forward to welcoming you back with us.Warm Regards,Crowne Plaza Adelaide Team

5 out of 5
We had an exceptional stay at Crowne Plaza Adelaide. The staff were very professional and welcoming. The property itself is luxurious and very appealing. The rooms were beautiful with a fantastic view over Adelaide. The pool on the 10th floor had a spectacular view.

Posted by on 26 Jan. 2023

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Comment from Hotel Management

27 Jan. 2023 by Crowne Plaza Adelaide Team

Dear Rachel,Thank you for taking the time to review us!We are so glad to hear such wonderful comments for our hotel.We truly look forwadr to welcome you back with us.Thanking you,Crowne Plaza Adelaide Team

5 out of 5
Friendly helpful staff Lovely and clean

Posted by on 24 Jan. 2023

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Comment from Hotel Management

26 Jan. 2023 by Crowne Plaza Adelaide Team

Dear Georgina,Thank you fpr taking the time to review us!We truly look forward to welcoming you back with us.Warm Regards,Crowne Plaza Adelaide Team

2 out of 5
Hotel itself was fantastic. Staff service and booking was very poor. Double charged our stay and had to chase a refund. Had to repeatedly prove that we had paid for a package that included breakfast and parking as they had no record of it on their system.

Posted by on 15 Jan. 2023

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Comment from Hotel Management

16 Jan. 2023 by Crowne Plaza Adelaide

Dear Todd,At the outset, kindly accept our sincere apologies for the inconvenience caused to you during your recent stay with us. It is our endeavour to provide our guests with the highest standards of service and facilities, but in your case, we clearly fell short.The management has taken serious cognizance of your feedback incident and is extremely regretful about it. Whilst we admit that nothing can undo what happened, we assure you of a better experience when you next visit our hotel. Look forward to welcoming you back soon.Kind regards,Crowne Plaza Adelaide Team

4 out of 5
Great property, HORRIBLE pillows…. Meaning although the hotel was beautiful we had a terrible night sleep.

Posted by on 13 Jan. 2023

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Comment from Hotel Management

14 Jan. 2023 by Crowne Plaza Adelaide Team

Dear Shane,Thank you for giving us an 4/5 review. We are sorry about you not having a comfortable sleep. Just wanted to let you know we have a selection of pillows availble on request and can be requested with our 24/7 reception on level 10.We look forward to welcoming you back with us.Thanking you,Crowne Plaza Adelaide Team

1 out of 5
we didn't have a washing machine and dryer, and we paid a high price, breakfast was only for two and I paid for 4 adults, there was no place to dry clothes and it was very cramped for the amount paid, I honestly expected more

Posted by on 13 Jan. 2023

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Comment from Hotel Management

14 Jan. 2023 by Crowne Plaza Adelaide

Dear Liljana,Thank you very much for staying with us and for taking the time out to share your feedback and reviewing us as well. Guest feedback remains the most important tool for us to measure our services and we always find it helpful when we hear back from our guests. We do apologize for not meeting upto your expectations, the management takes serious cognizance of your feedback.Thank you once again and we look forward to welcoming you back again soon.Kind regards,Crowne Plaza Adelaide Team

5 out of 5
Great place to stay, close to Rundle Street and the gardens. Well managed with friendly staff.

Posted by on 10 Jan. 2023

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Comment from Hotel Management

11 Jan. 2023 by Crowne Plaza Adelaide

Dear Paul,Thank you very much for staying with us and taking the time out to share your feedback as well as reviewing us. Guest feedback remains the most important tool for us to measure our services and we always find it helpful when we hear back from our guests. We are delighted to learn that you had an enjoyable stay.Thank you once again and we look forward to welcoming you back soon.Kind regards,Crowne Plaza Adelaide Team

5 out of 5
Lovely room very classy will be back

Posted by on 8 Jan. 2023

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Comment from Hotel Management

8 Jan. 2023 by Crowne Plaza Adelaide Team

Dear Shane!Thank you for wonderful 5 on 5!We look forward to welcoming you back with us!Warm Regards,Crowne Plaza Adelaide Team

3 out of 5
Overall, hotel is in a good location and the rooms are nice and clean. We had a bad experience, the air conditioning in the hotel shut down for the night. There were a lot of people unhappy reception was full with a lot of unhappy customers.

Posted by on 31 Dec. 2022

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Comment from Hotel Management

3 Jan. 2023 by Neet

Thank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us and found our rooms nice and clean. We truly applogize for the inconvience caused during your stay and we hope to welcome you back.

About the Crowne Plaza Adelaide, an IHG Hotel

Location 27 FROME STREET, Adelaide, SA

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4844 square feet (450 square meters) and includes a conference center. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury Crowne Plaza Adelaide, an IHG Hotel. The hotel can provide concierge services and wedding services. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Adelaide hotel.

  • 329 guestrooms or units
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 2020
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Pirie Street Tram Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Adelaide, an IHG Hotel offers 329 air-conditioned accommodations with minibars and espresso makers. 50-inch Smart televisions come with premium digital channels. Bathrooms include slippers, complimentary toiletries, and hair dryers. This Adelaide hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Minibar
  • Smart television
  • Digital channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Koomo - This theme restaurant specializes in Japanese cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Lina10 - This poolside rooftop bar specializes in fusion cuisine and serves brunch, lunch, dinner, and light fare. A children's menu is available. Open select days.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39 for adults and AUD 19 for children (approximately)
  • Covered self parking fee: AUD 35 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Adelaide
  • Crowne Plaza Adelaide, An Ihg
  • Crowne Plaza Adelaide, an IHG Hotel Hotel
  • Crowne Plaza Adelaide, an IHG Hotel Adelaide
  • Crowne Plaza Adelaide, an IHG Hotel Hotel Adelaide

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.