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4.6 out of 5

"Unfortunately we were in room right next to lift and it was very noisy " More

By a verified traveller on Sat 16 Jul 2022

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Hotel Description

A luxury stay in Adelaide awaits you at Lakes Hotel. You'll be within a 10-minute walk of Westfield West Lakes and 2.7 km (1.7 mi) from Grange Beach. Highlights at this hotel include 2 restaurants, an indoor swimming pool, and free self parking.

The fine-dining restaurant, Crusoes Restaurant, serves international cuisine and is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, and pool loungers. A conference center and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas and a snack bar/deli.

With a stay at this 4.5-star West Lakes hotel, you'll be 3.8 km (2.4 mi) from Henley Beach and 4.8 km (3 mi) from Queen Elizabeth Hospital.

Superior Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$152* Per night/room 10 Sep. - 11 Sep.

Studio Suite, Jetted Tub, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room, Jetted Tub, Lake View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Twin Room, Jetted Tub, Lake View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Lakes Hotel ratings based on 420 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lakes Hotel

Everyone (232) Couples (109) Family (70)
1 out of 5
Afternoon staff seem very snobby and unwelcoming. Not friendly at all! Booked a room for 2 adults and 2 kids. Bed is very uncomfortable. 2nd bed was a pull out couch that you feel the frame through and had no pillows in the first night. Staff never explained anything about wifi password or in room dining. Tried ordering dinner as the menu stated specific times and was told kitchen was closed two hours before the menu states and was told to order Uber eats instead. Extremely overpriced for a 4 star hotel! Best thing is the views and breakfast would not recommend and would not come back!

Posted by on 7 Aug. 2022

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Comment from Hotel Management

8 Aug. 2022 by Lakes Team

Good Morning Anthony. The room type that you booked does specify that it was a fold away sofa bed, not a second bed in the room. Also as you extended your stay with us and stayed in the same room I am unsure why you did not mention this to us when you requested the extension? Any questions queries could easily have been rectified from one of the staff that are here 24/7. We do apologise for the mishap with the room service menu, we have altered our times and after further investigation your room had the old times, again all I can do is apologise for this. Our room rates are based on our occupancy levels, as you booked over the weekend we can be busy which reflects in the pricing. Glad that you enjoyed the breakfast! The views are pretty incredible.

3 out of 5
Unfortunately we were in room right next to lift and it was very noisy

Posted by on 16 Jul. 2022

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Comment from Hotel Management

16 Jul. 2022 by Lakes Team

Hi Honner We are sorry to hear that you were disturbed, however the room was not near a lift so we may have to investigate further in regards to this. Thank you for bringing it to our attention.

5 out of 5
A very convenient and pleasing location. The right place for our needs great location and price.

Posted by , from Aintree on 26 Jun. 2022

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Comment from Hotel Management

26 Jun. 2022 by Lakes Team

Thanks for the positive review! We will see you again soon!

5 out of 5
Facilities and staff were of a high standard A little confusing finding the restaurants - but helpful staff on hand to assist Worth a visit

Posted by on 26 Jun. 2022

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Comment from Hotel Management

26 Jun. 2022 by Lakes Team

Thanks for the positive review! We hope to see you again soon!

4 out of 5
Very clean, comfortable, nice breakfast, lovely staff. We looked forward to using indoor pool however it was out of service.

Posted by on 9 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by Lakes Team

Thanks for the positive review! We hope to see you again!

5 out of 5
Great meals

Posted by on 6 Jun. 2022

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Comment from Hotel Management

9 Jun. 2022 by Lakes Team

Thank you for the positive review! We hope to see you again soon!

5 out of 5
Wonderful staff, food and views. Accolades to the House Keeping staff. Nothing was too hard for them. Thank you for taking care of our needs and looking after our room. Every thing about this hotel is 5 out of 5. Spacious and very clean rooms, comfortable beds and a great view of the Lake. Highly recommended. On our next visit to Adelaide I know where We will be staying, yes Lakes Hotel. Thank you to each and everyone Of the staff for making our staff a wonderful experience.

Posted by on 4 Jun. 2022

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Comment from Hotel Management

9 Jun. 2022 by Lakes Team

Thank you for the positive review! We hope to see you again soon!

5 out of 5
Nice view from the room. Relatively easy parking. Shopping centre directly across the road. Very friendly staff. Quite good value for money. Very comfy beds.

Posted by on 2 Jun. 2022

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Comment from Hotel Management

9 Jun. 2022 by Lakes Team

Thank you for the positive review! We hope to see you again soon!

5 out of 5
Everything that you need is in close proximity. The Staff go above and beyond to help. Cannot recommend highly enough!

Posted by on 27 May 2022

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Comment from Hotel Management

10 Jun. 2022 by Lakes Team

Thanks for the positive review! We hope to see you again!

4 out of 5
Location location location

Posted by , from Aintree on 14 May 2022

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Comment from Hotel Management

14 May 2022 by The Lakes Hotel

Thanks for the positive review! We hope to see you again soon!

Property Features

Lakes Hotel offers its guests an indoor pool, a spa tub, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 6 meeting rooms available. A terrace, tour/ticket assistance, and concierge services are also featured at the luxury Lakes Hotel. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Adelaide hotel.

  • 1 building
  • 72 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Built in 1981
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Adelaide Grange Station (2.9 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Lakes Hotel offers 72 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature pillowtop mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Adelaide hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Private balcony
  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Refrigerator
  • Electric kettle
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Crusoes Restaurant - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Lakefront Bistro - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

In order to check in, guests must present a photo ID that matches the name the booking is under.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per night.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Rollaway bed fee: AUD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lakes Resort Hotel
  • Lakes Hotel Adelaide
  • Lakes Resort Hotel West Lakes
  • Lakes Hotel West Lakes
  • Lakes West Lakes
  • Hotel Lakes Hotel West Lakes
  • West Lakes Lakes Hotel Hotel
  • The Lakes Resort Hotel
  • Hotel Lakes Hotel
  • Lakes
  • Lakes Hotel Hotel
  • Lakes Hotel West Lakes
  • Lakes Hotel Hotel West Lakes

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.