Grosvenor Hotel Adelaide places you in the center of Adelaide, steps from Adelaide Convention Centre and within a short 5-minute stroll of Adelaide Festival Centre. Highlights at this hotel include free in-room WiFi.
This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find laundry facilities, dry cleaning/laundry services, and multilingual staff. Each morning to-go breakfast is served between 7:00 AM and 9:30 AM. There's also the convenience of self parking.
Sights within a 10-minute walk of this 3.5-star Adelaide Central Business District hotel include Rundle Mall and University of Adelaide.
Grosvenor Hotel Adelaide ratings based on 424 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Grosvenor Hotel Adelaide
Everyone (226)Couples (77)Students (1)Family (69)
4 out of 5
Nice place great staff it’s just a little run down. Stained carpets, noisy air conditioners that you cannot adjust settings
Posted by Marlene on 1 Jun. 2023
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Comment from Hotel Management
1 Jun. 2023
by Courtney, Assistant Front Office Manager
Dear Marlene,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. I'd like to thank you for recognising our hotels greatest strength, our staff. Please accept my sincere apologies for the decline in the hotel’s standards. To help understand while hoping to add clarity to the situation of the hotel, the hotel was sold in 2018 and where it was the intention of the new owner to close and redevelop the hotel in 2021 but with the impact covid has had on the building industry this has been delayed until the end of this year. Recognising the condition of the hotel was not meeting the minimum brand standards of a Mercure and Ibis hotel and although still managed by Accor, at the beginning of 2021 a conscious decision was made to close the Ibis section while also removing the Mercure brand to then reposition it as an economy style offering thus return the hotel to its original name the Grosvenor Hotel Adelaide. There is certainly no denial that the hotel does require a complete redevelopment.Overall, we sincerely hope your stay was comfortable and we do appreciate you sharing your concerns and honest feedback with us. It is our hope that you will consider staying with us again, and giving us the opportunity to better serve you.Sincerely,Courtney, Assistant Front Office Manager
4 out of 5
Noisy due to it’s location, and event but clean and tidy
Posted by Maurice on 1 Jun. 2023
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Comment from Hotel Management
1 Jun. 2023
by Courtney, Assistant Front Office Manager
Dear Maurice,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide.We sincerely apologise for any inconvenience and discomfort you experienced during your stay due to noise. Overall, we sincerely hope your stay was comfortable and we do appreciate you sharing your concerns and honest feedback with us. It is our hope that you will consider staying with us again, and giving us the opportunity to better serve you.Sincerely,Courtney, Assistant Front Office Manager
4 out of 5
Close to all things needed to enjoy Adelaide. Pubs, public transport and Adelaide oval
Posted by Jim on 20 May 2023
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Comment from Hotel Management
20 May 2023
by Courtney, Assistant Front Office Manager
Dear Jim,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager
4 out of 5
Close to all facilities
Posted by chris on 16 May 2023
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Comment from Hotel Management
16 May 2023
by Courtney, Assistant Front Office Manager
Dear Chris,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager
4 out of 5
.
Posted by Andrea on 8 May 2023
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Comment from Hotel Management
8 May 2023
by Courtney, Assistant Front Office Manager
Dear Andrea,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 4/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney Assistant Front Office Manager
4 out of 5
Posted by Natalie on 7 May 2023
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Comment from Hotel Management
9 May 2023
by Courtney, Assistant Front Office Manager
Dear Natalie,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 4/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney Assistant Front Office Manager
2 out of 5
Position
Posted by John on 7 May 2023
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Comment from Hotel Management
7 May 2023
by Courtney, Assistant Front Office Manager
Dear John,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide.We sincerely apologise for any inconvenience and discomfort you experienced during your stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager
5 out of 5
Staff very welcoming and room very comfortable
Posted by Cheryl on 7 May 2023
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Comment from Hotel Management
7 May 2023
by Courtney, Assistant Front Office Manager
Dear Cheryl,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager
4 out of 5
Posted by Caroline on 28 Apr. 2023
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Comment from Hotel Management
19 May 2023
by Courtney, Assistant Front Office Manager
Dear Caroline,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 4/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney Assistant Front Office Manager
4 out of 5
Well located.
Posted by Rhonda on 24 Apr. 2023
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Comment from Hotel Management
25 Apr. 2023
by Courtney, Assistant Front Office Manager
Dear Rhonda,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager
As a guest of Grosvenor Hotel Adelaide, you'll find tour/ticket assistance, a vending machine, and multilingual staff. Public spaces have free WiFi. The business-friendly Grosvenor Hotel Adelaide also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 3.5-star Adelaide hotel is smoke free.
1 building
181 guestrooms or units
5 levels
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Television in lobby
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Adelaide Station (0.3 km / 0.2 mi)
Metro station: Adelaide Railway Station Tram Stop (0.1 km / 0.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Grosvenor Hotel Adelaide offers 181 air-conditioned accommodations with hair dryers and irons/ironing boards. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Television
Cable channels
Movies for purchase
Bathtub or shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Connecting rooms available
Travel crib
Food & Drink
For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 9:30 AM.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 15 years old and younger stay free, per registered adult, when using existing bedding.
Rollaway/extra beds are available for AUD 35.00 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards
Staffed front desk
Smoke detector
LGBTQIA friendly
Children stay free - maximum age 15
Credit card pre-authorisation
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for to-go breakfast: approximately AUD 15 per person
Covered self parking fee: AUD 20.00 per night
Nearby parking fee: AUD 20.00 per day (656 ft away)
Rollaway bed fee: AUD 35.00 per night
Credit card charges are subject to a surcharge of 1.3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Mercure Grosvenor
Mercure Grosvenor
Mercure Grosvenor Adelaide
Mercure Grosvenor Hotel
Mercure Grosvenor Hotel Adelaide
Accor Grosvenor Hotel
Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide Hotel
Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide Adelaide
Grosvenor Hotel Adelaide Hotel Adelaide
You should know
Up to 2 children 15 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
Grosvenor Hotel Adelaide offers free cancellation on select room rates. Check out the cancellation policy for more info.
Grosvenor Hotel Adelaide uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing. Sanitization practices of Bureau Veritas (third-party expert - Global) are followed. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Grosvenor Hotel Adelaide has a secured covered self car park for AUD 20.00 per night.
The closest beach to Grosvenor Hotel Adelaide is West Beach (9.2 km).
You bet! With amenities like laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise Grosvenor Hotel Adelaide is a hit with families.
Yep, to-go brekkie is available daily between 7:00 AM and 9:30 AM.
No, Grosvenor Hotel Adelaide does not offer an airport shuttle service.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
