4.1 out of 5

"nice hotel in city ,room very roomy will definitely stay again " More

By a verified traveller on Mon 20 Aug 2018

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Hotel Description

A romantic stay in the heart of Adelaide awaits you at Mercure Grosvenor Hotel Adelaide. You'll be within steps of Adelaide Convention Centre and within a short 5-minute stroll of Adelaide Festival Centre. Highlights at this hotel include a restaurant and in-room free WiFi.

You can enjoy TVs with cable channels, and all 181 rooms feature hairdryers, phones and irons/ironing boards. In-room dining is easy with amenities like fridges and round-the-clock room service.

The restaurant, Federal Restaurant, is open for breakfast, lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Additionally, you'll find free WiFi in public areas and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 3.5-star Adelaide Central Business District hotel include Government House and Rundle Mall.

Standard Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$101 per night

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mercure Grosvenor Hotel Adelaide ratings based on 814 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Grosvenor Hotel Adelaide

Everyone (509) Couples (241) Business (3) Students (2) Family (56)
4 out of 5

Posted by on 21 May 2019

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3 out of 5
Room temperature too high Not obvious how to change.

Posted by on 19 May 2019

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4 out of 5

Posted by on 12 May 2019

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3 out of 5
Staff were lovely and location excellent. Rooms were very old and in much need of an upgrade

Posted by on 6 May 2019

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Comment from Hotel Management

9 May 2019 by Praj - Assistant Front Office Manager

Dear Anonymous, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I completely agree with you about the location of the hotel being great; close by to everything that Adelaide CBD has to offer! Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

4 out of 5

Posted by on 2 May 2019

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Comment from Hotel Management

5 May 2019 by Courtney, Assistant Front Office Manager

Thank you for rating us 4/5!!!

3 out of 5
We have stayed several times here and this room was not as good as all the other rooms we have had, mainly no bedside table on one side of bed. Shower extremely small . the room was absolutely freezing the air con had been left on high.

Posted by on 1 May 2019

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Comment from Hotel Management

4 May 2019 by Praj - Assistant Front Office Manager

Dear Anonymous, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept my sincere apologies for only 1x bedside table and shower space being small than the previous rooms and room being cold. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

5 out of 5
I recently stayed here, it was very lovely the staff where friendly, room service was amazing! Mmmm i still cant get over the ceaser salad mmmmm was soooo gooood, i couldnt put a fault with them, my room was cold so i spoke to reception and they sent me up a heater easy done :) i had a lovely time staying here and ill definitely be back!! Thank you for having me.

Posted by on 30 Apr. 2019

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4 out of 5

Posted by on 28 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Praj - Assistant Front Office Manager

Dear Anonymous, Thank you rating us 4 out of 5 ! Warm Regards,

3 out of 5
Old. Needs renovation. No access to open windows in standard room

Posted by on 21 Apr. 2019

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5 out of 5

Posted by on 21 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Praj - Assistant Front Office Manager

Dear Anonymous, Thank you for rating us 5 out of 5 ! :) Warm Regards,

About the Mercure Grosvenor Hotel Adelaide

Location 125 North Terrace, Adelaide, SA 5000

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour or ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Mercure Grosvenor Hotel Adelaide. For a fee, parking is available. This 3.5-star Adelaide hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Adelaide, SA (ADL) (7.6 km / 4.7 mi)
  • Train station: Adelaide Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Grosvenor Hotel Adelaide offers 181 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Televisions come with premium cable channels and pay-per-view films. Bathrooms include a bath and shower. This Adelaide hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Electric kettle
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.

Federal Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 27.00 per person (approximately)
  • Self-parking fee: AUD 20.00 per night
  • Rollaway bed fee: AUD 44.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Grosvenor Hotel Adelaide
  • Mercure Grosvenor Hotel
  • Mercure Grosvenor Adelaide
  • Mercure Grosvenor
  • Accor Grosvenor Hotel
  • Mercure Grosvenor Hotel Adelaide

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.