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3.7 out of 5

"Parking was not available on site " More

By a verified traveller on Sun 20 Jun 2021

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Hotel Description

A romantic stay in the heart of Adelaide awaits you at Grosvenor Hotel Adelaide. You'll be within steps of Adelaide Convention Centre and within a short 5-minute stroll of Adelaide Festival Centre. Highlights at this hotel include free in-room WiFi.

All 181 rooms feature TVs with cable channels, and you can enjoy hair dryers, phones, and irons/ironing boards.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find laundry facilities, dry cleaning/laundry services, and multilingual staff. Each morning continental breakfast is served between 7:00 AM and 9:30 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 3.5-star Adelaide Central Business District hotel include Rundle Mall and Adelaide Oval.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$90* Per night/room 23 Jun. - 24 Jun.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grosvenor Hotel Adelaide ratings based on 384 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grosvenor Hotel Adelaide

Everyone (254) Couples (59) Business (3) Students (2) Family (51)
4 out of 5
Parking was not available on site

Posted by on 20 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by Courtney, Assistant Front Office Manager

Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us. Sadly, our hotel car park does have limited spaces and which are very small. We have alternately arranged an overflow car park, which is roughly 100 meters down the road for when our onsite car park if full. I apologies for any inconvenience this may have caused. Overall, we sincerely hope your stay was comfortable and we do appreciate you sharing your concerns and honest feedback with us. It is our hope that you will consider staying with us again, and giving us the opportunity to better serve you. Sincerely, Courtney Assistant Front Office Manager

5 out of 5
Great room sizings Better breaky buffay would be nice

Posted by on 17 Jun. 2021

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Comment from Hotel Management

17 Jun. 2021 by Courtney, Assistant Front Office Manager

We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

5 out of 5
Top location, great staff, very solid quality accomodation

Posted by on 17 Jun. 2021

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Comment from Hotel Management

17 Jun. 2021 by Courtney, Assistant Front Office Manager

We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

4 out of 5
Good location, friendly helpful staff, room comfortable, though a little claustrophobic with no views.

Posted by on 5 Jun. 2021

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Comment from Hotel Management

7 Jun. 2021 by Courtney, Assistant Front Office Manager

We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

3 out of 5
Good value and conveniently located

Posted by on 2 Jun. 2021

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5 out of 5

Posted by on 30 May 2021

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Comment from Hotel Management

10 Jun. 2021 by Courtney, Assistant Front Office Manager

Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 5/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit. Sincerely, Courtney Assistant Front Office Manager

3 out of 5

Posted by on 24 May 2021

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Comment from Hotel Management

4 Jun. 2021 by Courtney, Assistant Front Office Manager

Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 3/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit. Sincerely, Courtney, Assistant Front Office Manager

3 out of 5
Was not happy with breakfast

Posted by on 23 May 2021

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Comment from Hotel Management

23 May 2021 by Courtney, Assistant Front Office Manager

Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us. The hotel has undergone a name change and re-branding as of the 10th February. We have permanently closed our restaurant down indefinitely; this was not a decision made lightly. We are now only offering an express continental breakfast every morning that continues to serve pastries, cereal, fruit, juice, tea and coffee. I am very sorry this isn't the breakfast you were hoping for, I will share your feedback with our management team. Overall, we sincerely hope your stay was comfortable and we do appreciate you sharing your concerns and honest feedback with us. It is our hope that you will consider staying with us again, and giving us the opportunity to better serve you. Warm regards, Courtney, Assistant Front Office Manager

3 out of 5
Room was too stuffy with no a/c control for the room

Posted by on 23 May 2021

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Comment from Hotel Management

23 May 2021 by Courtney, Assistant Front Office Manager

Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us. Unfortunately, being an older hotel, the building itself has a centralised air-conditioning system, due to which we do not have individual temperature controls in the room. We apologies for any discomfort you experienced during your stay. I am truly sorry if your stay did not meet full expectations, however it is our hope that we can have the opportunity to welcome you back in the near future. Warm regards, Courtney, Assistant Front Office Manager

5 out of 5
Good honest old hotel. Great location

Posted by on 18 May 2021

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Comment from Hotel Management

19 May 2021 by Courtney, Assistant Front Office Manager

We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

About the Grosvenor Hotel Adelaide

Location 125 North Terrace, Adelaide, SA 5000

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Grosvenor Hotel Adelaide, you'll find tour/ticket assistance, a vending machine, and multilingual staff. Public spaces have free WiFi. The eco-friendly Grosvenor Hotel Adelaide also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 3.5-star Adelaide hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 5 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Adelaide, SA Airport (ADL) (8.3 km / 5.2 mi)
  • Train station: Adelaide Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Grosvenor Hotel Adelaide offers 181 air-conditioned accommodations with hair dryers and irons/ironing boards. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Movies for purchase
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for AUD 35.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 15 per person (approximately)
  • Covered self parking fee: AUD 20.00 per night
  • Nearby parking fee: AUD 20.00 per day
  • Rollaway bed fee: AUD 35.00 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercure Grosvenor
  • Mercure Grosvenor
  • Mercure Grosvenor Adelaide
  • Mercure Grosvenor Hotel
  • Mercure Grosvenor Hotel Adelaide
  • Accor Grosvenor Hotel
  • Mercure Grosvenor Hotel Adelaide
  • Grosvenor Hotel Adelaide Hotel
  • Mercure Grosvenor Hotel Adelaide
  • Grosvenor Hotel Adelaide Adelaide
  • Grosvenor Hotel Adelaide Hotel Adelaide

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.