4/10 Poor
Dwayne
Travelled with partner
30 July 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
To start with, the staff were great, friendly and helpful. We had accidentally booked the wrong dates but they helped us change them without affecting us financially. This is where the good side of the stay finished.
Our room was freezing cold and the heating was not working (in the middle of winter). We couldnt get a change of room due to bookings so were given a couple of bar heaters but they still didnt help make the room any more comfortable.
In the bathroom we never touched a cold water tap and the water was barely hot enough for a shower. The ceiling in the bathroom still had raw spak and plaster that hadnt been sanded back and painted.
Walking around the corridors it was evident they dont get vacuumed often with paint flakes and dirt on the floor.
On Saturday we went to the restaurant for a couple of drinks but wasnt able to as it was reserved for a function so we went to bar in basement only to have this shut at 6pm. Previously mentioned function had live music playing so loud we couldnt be comfy in our room or sleep.
In the past we would confidently book at the Richmond and trust it would be a good stay, but over the last couple of years this trust and comfort has eroded and we will be looking elsewhere in the future as it feels its gradually going downhill.
Dwayne
Stayed 2 nights in Jul 2025