2/10 Terrible
Belinda
Travelled with partner
2 Dec 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Initially in room 324, air conditioner stops working. They move us to another room but advise the carpets had been cleaned the day before so the room would be hot to dry the carpets. No problem we thought. Entered the room 311 to be slapped in the face with not the smell of freshly cleaned carpets but with the smell of something that smelt like someone had cleaned the room with liquid fecal matter and urine. The bathroom had not been cleaned. When I alerted the cleaner to this she very quickly came in and took away the rubbish in the bin and gave the toilet a quick spray. We left for the day just after this thinking now that it had been somewhat cleaned the rest would be followed up later and that the horrendous smell would leave, I think hoping that it was caused by the rubbish in the bin.
When we returned later that evening the smell was still there and possibly worse. The reception was closed so could not follow up. The bathroom had not been cleaned black mould all over shower, pink fungus in shower, on tiles and on shower glass it’s vile
upon laying on the bed you soon discovered that under the bed head had been used by someone or something as their personal toilet. I only managed to sleep for an hour and a half that night as I spent most of the night with my head out the window dry reaching on the stench.
We moved rooms again back to 324 and while the aircon didn’t work properly still we did manage to open the window after digging through 5 years of dust.
Belinda
Stayed 5 nights in Nov 2025
