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4.4 out of 5

"Room wasn't cleaned properly, bathroom so small and old. Wont be booking here again will find somewhere nicer with nicer amenities. " More

By a verified traveller on Sun 18 Oct 2020

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Hotel Description

A luxury stay in Townsville awaits you at Oaks Townsville Metropole Hotel. Within a 5-minute stroll you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery within a 15-minute walk. Highlights at this aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

You can enjoy a TV with cable channels, and each apartment features a washer/dryer, a balcony, and WiFi. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. Wired Internet, a DVD player, and a hair dryer are also available.

The aparthotel's own bar/lounge is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a fitness center, and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 9:00 AM.

Sights within a 20-minute walk of this 4.5-star South Townsville aparthotel include Museum of Tropical Queensland and Cultural Centre Townsville.

Studio (No Housekeeping Service)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$104* Per night/room 4 Dec. - 5 Dec.

Two Bedroom Dual Key

Bed Count 2 King Beds Maximum Occupancy 4 Max

Holiday Special, City Scape Studio (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mt Stuart Studio Breakfast for 1 Guest

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mt Stuart Studio (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 2 Max

City Studio Breakfast for 1 Guest

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oaks Townsville Metropole Hotel ratings based on 752 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Townsville Metropole Hotel

Everyone (430) Couples (253) Business (2) Family (65)
3 out of 5
Room wasn't cleaned properly, bathroom so small and old. Wont be booking here again will find somewhere nicer with nicer amenities.

Posted by on 18 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Oaks Metropole Hotel

Thank you for your review. We are sorry to hear your stay did not meet your expectations. Here at Oaks Metropole Hotel we strive to ensure all rooms are cleaned and up to standard to make all guest stays welcoming and comfortable. With your honest feedback we are able to identify areas to improve, so we appreciate the honest feedback! Kind regards, Oaks Metropole Hotel - Management and Staff

4 out of 5
The property was nice, room was abit small. We had a ringing in the room that wouldnt stop, but the lady at reception was very accomodating and helped us with it..

Posted by on 12 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Oaks Metropole Hotel

Thank you for your honest review! We are glad you enjoyed your time with us and hope to see you again soon. Kind regards, Oaks Metropole Hotel - Management and Staff

5 out of 5
We were very impressed with this hotel. The location was great and the room was lovely. It was very clean with modern decor and offered great views. We only had to walk down the street to get anything we needed. Staff gave excellent service and will definitely stay here again when next we are in Townsville.

Posted by , from Brisbane on 5 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Oaks Metropole Hotel

Hi Craig, Thank you for your honest and positive review! We are pleased you enjoyed your time here at Oaks Metropole and hope to see you again soon. Kind regards, Oaks Metropole Hotel - Management and Staff

4 out of 5
The Oaks was great. Cheap rate for a 1 bedroom apartment. There are basic hotels that charge more for a room with a bed in it, at least here you get a kitchenette and laundry

Posted by on 30 Sep. 2020

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Comment from Hotel Management

30 Oct. 2020 by Oaks Metropole Hotel

Thank you for your review! We are glad to hear you enjoyed your stay and hope to see you again soon. Kind regards, Oaks Management

3 out of 5
Not bad for value. Disappointing that in house bar and restaurant were closed and quite a walk to other eating venues. Cleaning could be improved including carpet and tiling.

Posted by , from Noosaville on 11 Sep. 2020

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4 out of 5

Posted by on 6 Sep. 2020

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Comment from Hotel Management

30 Oct. 2020 by Oaks Metropole Hotel

Thank you for your review! We are glad to see you enjoyed your stay with us and hope to see you again soon. Kind regards, Oaks Management

4 out of 5
the room and facilities were good, but it would have been useful to know in advance that the restaurant, room service and breakfast services were not available during the stay. I would have chosen a different accomodation.

Posted by , from Brisbane on 2 Sep. 2020

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4 out of 5

Posted by on 15 Aug. 2020

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5 out of 5

Posted by on 11 Jul. 2020

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5 out of 5
happy with everything :) I was staying 5 nights so had to ask for dish washing tablets each day. Having bulk of these would have been good in the room instead of me going down to reception all the time. Extra warm blankets would have been good as well.

Posted by , from brisbane on 2 Jul. 2020

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About the Oaks Townsville Metropole Hotel

Location 81 Palmer Street, South Townsville, QLD 4810

Property Features

Oaks Townsville Metropole Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury Oaks Townsville Metropole Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. This 4.5-star Townsville aparthotel is smoke free.

  • 104 guestrooms or units
  • 11 levels
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , WiFi (surcharge) , Wired Internet access - surcharge

Transport

  • Train station: Townsville Station (3.5 km / 2.2 mi)

Room Amenities

Oaks Townsville Metropole Hotel offers 104 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Townsville aparthotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Private balcony
  • Television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:00 AM.

Oaks Townsville Metropole Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:30 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 9:30 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 9 for adults and AUD 9 for children (approximately)
  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks M
  • Oaks M Palmer
  • Oaks M Palmer Hotel
  • Oaks M Palmer Hotel South Townsville
  • Oaks M Palmer South Townsville
  • Oaks M Palmer Apartment South Townsville
  • Oaks M Palmer Apartment
  • Oaks Metropole Hotel South Townsville
  • Oaks Metropole South Townsville
  • Oaks Metropole
  • Oaks Metropole Townsville
  • Oaks Metropole Hotel
  • Oaks Townsville Metropole
  • Oaks Townsville Metropole Hotel Aparthotel
  • Oaks Townsville Metropole Hotel South Townsville
  • Oaks Townsville Metropole Hotel Aparthotel South Townsville

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.