4.3 out of 5

"The Price abit higt , hotel too old .! but the serives , all the staff is nice " More

By a verified traveller on Tue 27 Mar 2018

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Hotel Description

A luxury stay in the heart of Tokyo awaits you at Keio Plaza Hotel Tokyo. Within just a 10-minute stroll, you'll find popular attractions like Tokyo Metropolitan Government Building and Shinjuku Central Park. Highlights at this family-friendly hotel include 11 restaurants, 5 bars/lounges and 3 coffee shops/cafés.

Flat-screen TVs with satellite channels are featured in all 1435 soundproofed rooms, and you can enjoy free WiFi, DVD players and free newspapers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include slippers and free toiletries, while down comforters invite a good night's rest. Free bottled water, in-room massages and safes are also available.

The buffet restaurant, スーパーブッフェ グラスコート, serves fusion cuisine and is open for breakfast, lunch and dinner. Enjoy the fitness centre, karaoke, seasonal outdoor swimming pool and kids' swimming pool. Additionally, you'll find free WiFi in public areas, a 24-hour business centre and spa services. Buffet breakfast is available daily between 5:00 AM and 11:00 AM. There's also self parking, along with the convenience of a free theme park shuttle.

Attractions within a 20-minute walk of this 4.5-star Shinjuku hotel include Shinjuku Gyoen National Garden and The Tokyo Metropolitan Government.

Standard Twin, Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$262* Per night/room 26 Aug. - 27 Aug.

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Renovated Standard Double, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Plaza Superior South Wing Double, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Grand - Deluxe Adjoining (1 King+2 Queens) with the Club Lounge Access (Breakfast, Tea, Bar)

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Keio Plaza Hotel Tokyo ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Keio Plaza Hotel Tokyo

Everyone (15)
3 out of 5
Hotel was enormous and felt like a tour group or business hotel rather than having a particular personality to it. We were disappointing to discover that they charge extra to use the pool (not something that was clear when we were booking through the site and definitely would not have stayed here and paid the cost if we knew this in advance). Most disappointing was the check in experience as we discovered about the pool charges and hotel staff were completely unwilling to do anything to accomodate us. The manager jjust kept re-stating that everyone must pay and it was between us and Wotif to work out and nothing to do with them. Perhaps a cultural difference in customer complaint resolution in Japan compared with other hotels around the world, but certainly started off our trip feeling we weren’t getting value for money within the hotel or personalised service from the staff.

Posted by , from Sydney on 14 Jul. 2018

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3 out of 5
The Price abit higt , hotel too old .! but the serives , all the staff is nice

Posted by , from melb on 27 Mar. 2018

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5 out of 5

Good Location and great service

Pros: The food, the staff and the location.
Cons: The Beds were very hard.
Location: The location in Sharajuku was excellent, close to amenities and shops.
The hotel was well located and the benefit of the JTB office on site was a lucky pick. The breakfast was good and diverse and I would recommend including it in your hotel stay. The staff were very good at the hotel and cooperative. The room was a good size with three adults staying in a single room. The Handy Phone was very good. My only negative comment was the bed, they were very hard but this may have been cultural. Overall very happy and I would stay there again.

Posted by , from Canberra, Australia on 26 Nov. 2017

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5 out of 5
Most enjoyable. Great views from the room. Location is fantastic.

Posted by , from Melbourne on 30 Sep. 2017

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5 out of 5

Excellent Location with Wonderful Service

My husband, two young boys, and I, stayed at the Keio Plaza for our last three nights in Japan. It's a Great location, close enough to the station and shops, without being right in the middle of the hustle when kids are sleeping. The service was phenomenal! Our young son had his 5th Birthday while we were there. I had gone to Guest relations (on Saturday 27th May at about 1030am) to ask where to find a Bakery for a cake, and the lady was so helpful. He was surprised that afternoon to find a Happy Birthday note and a nice box with mini chocolate cake bars for him in our room. Thank You Keio Plaza!

Posted by , from Brisbane, Qld on 5 Jun. 2017

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5 out of 5

Clean room & easy access to train station, Disney

Pros: Clean room and easy access to train station and restaurants nearby.
Location: Free shuttle bus to Disney parks
When booked and checked into hotel, we specified that we need a non-smoking room in the request (as we were travelling with kids). Then we were allocated to a room with tobacco smell and reception staff insisted that it was a non-smoking room (maybe previous guest smoked in the room). My wife wasn't happy with it as her nose is very sensitive with tobacco smell. Luckily, the luggage assistant (don't know his name) helped us and went back to reception to change another room for us. We really appreciated his help and hope we did not caused any trouble to him.

Posted by , from Brisbane, AUS on 27 Dec. 2016

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5 out of 5

Fantastic hotel.

Stayed for three nights with two teens. Easy to find from Shinjuku station (there are signs in English), we walked there with the assistance of "moving walks" to make it easier with bags. We were checked in a little earlier than expected and were provided with a free upgrade to a slightly larger room. The "triple" room had three good size single beds (something I had been worried about as booking the room didn't really indicate this) the beds are standardly firm and the pillows were kind of larger cushions. But after a day of walking/exploring they were pretty comfy. Room had all the usual features (temperature control, mini fridge & tv) and had USB charger plugs, so if you forget your conversion adapter it won't matter. The view was of some other buildings and some of the city outskirts. The bathroom was nice, shower over bath, clothes line, amenities including toothbrushes & hairbrushes, and the "electric" toilet/bidet. Outside the bathroom was a "make up/powder" area that had a sink, which was our favourite part. The staff were fantastic, the majority of those we spoke to could speak English well enough to not have any problems. They have a shuttle bus for Disneyland drop offs/pickups & a convenience store. Only downside was with the elevators trying to checkout, took quite a while as they were always full and we ended up having to fit in separately, and I ended up going up to come back down. Definitely would go back!

Posted by , from Melbourne, Australia on 19 Nov. 2016

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3 out of 5

Big is not necessarily better!

Pros: Leaving.
Cons: The decor and the fixtures/fittings in the room we stayed were dated, tired and requiring maintenance.
Location: Heaps of shops and some good local restaurants.
We stayed 11 nights in this Shinjuku hotel in what was listed as a 'Luxe' suite in the south wing of this massive complex. The wallpaper was peeling off the walls and the bathroom whilst adequate was spartan, compact with basic toiletries. Don't you love it when the facility uses ecology as an excuse not to provide those ancillaries we have become accustomed to in higher priced hotels! This images of the room shown in advertising marketing were not reflected in our room 3068 which had a view of the Government Building next door and nothing on the walls ala framed pictures; only stains all over the threadbare carpeting. The staff are polite and eager to assist however are inflexible with any deviation from the policies of the hotel e.g. we had a card (or so I thought to use the swimming pool free) as it turns out, this can only happen on our next visit! The breakfast buffet was more than reasonable although you need to line up, and be prepared for lots of children running around the place. The hotel restaurants are pricey and do not represent value for the fayre. Shinjuku is a shopper's paradise however the hotel is a ten minute hike from those facilities and the train station. We loved Tokyo and will return but not to this hotel.

Posted by , from Sydney, Australia on 12 Aug. 2016

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4 out of 5
Great hotel in an excellent location. Staff extremely friendly. Restaurants expensive but plenty of good ones nearby

Posted by , from M on 13 Apr. 2016

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5 out of 5

best hotel nearest to Shinjuku station

Great renovated room in the south tower. Have everything you needed.

Posted by on 6 Mar. 2016

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Property Features

Keio Plaza Hotel Tokyo offers its guests a seasonal outdoor pool, a fitness centre, and a kid's pool. There are 11 restaurants and 3 coffee shops/cafés, as well as a nearby corner/local shop. You can unwind with a drink at one of the 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. There are 4 meeting rooms available. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury Keio Plaza Hotel Tokyo. A round-trip airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Keio Plaza Hotel Tokyo was completed in December 2018. Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 1435 guestrooms or units
  • 47 levels
  • 2 buildings
  • 11 dining venues
  • 5 bars or lounges
  • 3 coffee shops
  • Built in 1971
  • Karaoke
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Free theme park shuttle
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • DVD player


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Parking (limited spaces)


  • Airport: Tokyo (NRT-Narita Intl.) (74.5 km / 46.3 mi)
  • Train station: Tokyo Shinjuku Station (1 km / 0.6 mi)
  • Metro station: Tochomae Station (0.3 km / 0.2 mi)
  • Property shuttles: Free theme park shuttle; airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Keio Plaza Hotel Tokyo offers 1435 forms of air-conditioned accommodation with DVD players and minibars. Each accommodation is individually furnished and decorated. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include complimentary slippers, a bidet, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Fridge
  • Electric kettle
  • Down blanket
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Children's slippers

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 5:00 AM to 11:00 AM.

スーパーブッフェ グラスコート – This buffet restaurant specialises in fusion cuisine and serves breakfast, lunch and dinner.

フレンチ&イタリアン デュオ・フルシェット – This restaurant specialises in French cuisine and serves lunch and dinner. Open daily.

鉄板焼 やまなみ – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.

和食 かがり – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

寿司 久兵衛 – This sushi bar specialises in sushi and serves lunch and dinner. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

Spa Services

  • Massages

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.

Children age 5 and younger stay free only when sharing a bed with an adult and using existing bedding. Meals are not included in the room rate for children who stay free. For more details, contact the property using the number provided on the booking confirmation email.

Airport transport is offered at scheduled time 24 hours a day. Fees may apply. For details, please contact the property in advance.


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.


  • No pets allowed, but service animals are welcome


The property will charge an occupancy fee if you arrive with more guests than indicated in your reservation.

This property offers complimentary smartphones for use during all guests' stays; phones come equipped with internet access and inclusive international calls to selected countries. For more details, please contact the property using the information on the reservation confirmation received after booking.

For the comfort of guests using the swimming pool and other public facilities, this property does not permit guests with tattoos to use the facilities. For more details, please contact the property using the number on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Cash or credit card deposit required
  • Parking height restrictions apply



  • A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 3500 for adults and JPY 2500 for children (approximately)
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Airport shuttle fee per child: JPY 1600 (one-way), (from 6 to 12 years old)
  • Self-parking fee: JPY 1000 per night (in/out privileges)
  • Facilities fee: JPY 2000 per person, per night and includes use of:

  • – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Keio
  • Keio Hotel
  • Keio Hotel Tokyo Plaza
  • Keio Plaza Tokyo
  • Keio Tokyo Plaza
  • Keio Plaza Hotel Tokyo Shinjuku
  • Keio Plaza Shinjuku
  • Keio Plaza Hotel Tokyo
  • Keio Plaza Hotel
  • Keio Plaza

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.