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4.3 out of 5

"Rooms are a little dated and could be cleaner but otherwise a great hotel. Amazing location close to Shinjuku Station, shops and restaurants. Quite a ... " More

By a verified traveller on Mon 20 Jan 2020

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Hotel Description

Hotel Gracery Shinjuku puts you in the heart of Tokyo, steps from Robot Restaurant and within a 10-minute stroll of Isetan Department Store Shinjuku. Highlights at this hotel include 14 restaurants and in-room free WiFi.

Flat-screen TVs with satellite channels are featured in all 970 rooms, and you can enjoy free wired Internet, separate bathtubs and showers, and coffee/tea makers. Premium linens invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and slippers. Refrigerators, free bottled water, and in-room massages are also available.

For a drink, you can stop by the hotel's own bar/lounge. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning Japanese breakfast is served between 7:30 AM and 10:00 AM. There's also the convenience of self parking.

Within a 20-minute walk of this 4-star Shinjuku hotel, attractions include Shinjuku Gyoen National Garden and Tokyo Metropolitan Government Building.

Double Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$135* Per night/room 3 Dec. - 4 Dec.

Superior Double Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Single with Breakfast, Non-Smoking (separate breakfast charge for 12yrs old and under)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Triple with Breakfast, Non Smoking (separate breakfast charge for 12yrs old and under)

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

Twin with Breakfast, Non Smoking (separate breakfast charge for 12yrs old and under)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Twin Room, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Gracery Shinjuku ratings based on 29 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Gracery Shinjuku

Everyone (18) Couples (3) Family (6)
4 out of 5
Rooms are a little dated and could be cleaner but otherwise a great hotel. Amazing location close to Shinjuku Station, shops and restaurants. Quite a good size room for a hotel in Tokyo, great views of the city And the kids loved the Godzilla.

Posted by on 20 Jan. 2020

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Comment from Hotel Management

26 Jan. 2020 by Hotel Gracery Shinjuku

The staff and I would like to thank you for choosing our place during your precious time here. We would also like to thank you for your quick follow-up and kind comments. Your favorable comments has warmed our hearts and we will strive for excellence in our service. We look forward to your next visit!

5 out of 5
Fabulous location although extremely busy area at times (Don't try and catch trains near or during peak hour with luggage). Extremely friendly staff and great breakfasts.

Posted by , from Brisbane, Australia on 16 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by FRONT DESK

Thank you for the review regarding your recent stay at the hotel. It is a pleasure to hear that you had a good time when you stayed in Japan. We are looking forward to seeing you in the near future. Best regards.

4 out of 5
Excellent location clean and tidy great facilities

Posted by on 28 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by Hotel Gracery Shinjuku

Thank you for taking your time for the review. It is a pleasure to hear that you had a good time when you stayed in Japan. We are looking forward to seeing you again. Best regards.

5 out of 5
Lovely hotel. Staff very friendly, clean and new. Location is perfect too!

Posted by on 5 Oct. 2019

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Comment from Hotel Management

6 Oct. 2019 by Hotel Gracery Shinjuku

We are glad to know that you enjoyed your stay with us in our hotel. Thank you very much for choosing stay with us in Tokyo and we are grateful to receive such wonderful comments from you. We are looking forward to seeing you soon.

4 out of 5
Very convience location, but it's a bit noisy during night time because too many pubs downstairs. Hotel also have their restaurants which offered quite good food with very reasonable price. Hotel also provided pocket wifi which you can use while your stay.

Posted by on 18 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Hotel Gracery Shinjuku

Thank you for the review about your recent stay in our hotel. Our hotel is located in Shinjuku Kabuki-cho which is one of the best place to visit in Tokyo. You can reach our hotel in 10-15 mins by walk from Shinjuku subway station. We will try to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future. Best regards.

5 out of 5
Perfect location great breakfast. Concierge staff very helpful after typhoon delayed travel arrangements.

Posted by on 11 Sep. 2019

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Comment from Hotel Management

15 Sep. 2019 by Hotel Gracery Shinjuku

Thank you for the comment about Hotel Gracery Shinjuku. We are so glad to hear all your comments, and they makes us encourage to work here. We are very glad to know that you really liked breakfast and our concierge staff. We will make any efforts to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future.

5 out of 5

Posted by on 3 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Front Desk

Thank you for staying with us. We are extremely honored to receive such high valuations from you and we are very happy that you were really satisfied with our hotel. We will make any efforts to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future. Best regards.

5 out of 5

Posted by on 29 May 2019

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Comment from Hotel Management

6 Jun. 2019 by Front Desk

Thank you for staying with us. We are extremely honored to receive such high valuations from you and we are very happy that you were really satisfied with our hotel. We will make any efforts to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future. Best regards.

5 out of 5
Clean rooms, good location close to Shinjuku railway station, friendly staff

Posted by on 12 May 2019

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Comment from Hotel Management

13 May 2019 by Hotel Gracery Shinjuku

Thank you for staying with us. We will try to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future. Best regards.

4 out of 5

Posted by on 8 May 2019

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Comment from Hotel Management

10 May 2019 by Hotel Gracery Shinjuku

Thank you for staying with us. Thank you to gave us good opinions of our hotel. We are looking forward to seeing you in the near future. Best regards.

Renovations + Closures

The property is closed between August 01 and August 31.

Property Features

There are 14 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at Hotel Gracery Shinjuku. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 1 building
  • 970 guestrooms or units
  • 30 levels
  • 14 dining venues
  • Built in 2015
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Computer for guest use
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Haneda Airport (HND) (30.1 km / 18.7 mi)
  • Train station: Seibu-Shinjuku Station (0.2 km / 0.1 mi)
  • Metro station: Shinjuku-nishiguchi Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Gracery Shinjuku offers 970 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, toilets with an electronic bidet, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. 40-inch flat-screen televisions come with satellite channels and pay movies. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy Japanese breakfast daily from 7:30 AM to 10:00 AM.

Hotel Gracery Shinjuku has 14 restaurants on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2 AM

Special check-in instructions:

If you are planning to arrive after 2 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 2 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Additional fees apply to children 12 years old and younger for breakfast when sharing existing bedding.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: JPY 2200 for adults and JPY 1100 for children (approximately)
  • Self parking fee: JPY 2400 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Gracery Shinjuku
  • Hotel Gracery
  • Gracery Shinjuku
  • Gracery
  • Hotel Gracery Shinjuku Tokyo
  • Hotel Gracery Shinjuku Hotel
  • Hotel Gracery Shinjuku Tokyo
  • Hotel Gracery Shinjuku Hotel Tokyo

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.