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4.3 out of 5

"Location great - 2 min walk to Ginza line, 5 mins to Ueno station. Hotel is modern, clean, good facilities, staff excellent. Never tried their breakfa ... " More

By a verified traveller on Mon 02 Apr 2018

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Hotel Description

At HOTEL MYSTAYS Ueno East you'll be within just a 15-minute stroll of popular places like Ueno Park and Ameya-Yokochō. Highlights at this hotel include a restaurant and in-room free WiFi.

All 150 rooms feature LED TVs with satellite channels, and you can enjoy coffee/tea makers, in-room massages, and hair dryers. Nice touches to enhance your stay include soaking tubs and slippers, while premium bedding and down comforters invite a good night's rest. Refrigerators, irons/ironing boards, and desks are also available.

The restaurant, Grand chapeau, is open for breakfast and lunch. Other amenities include free WiFi in public areas, a 24-hour front desk, and dry cleaning/laundry services. Each morning buffet breakfast is served between 7 AM and 9 AM. There's also the convenience of self parking.

Attractions within a 15-minute walk of this 3-star Taito hotel include Tokyo National Museum and Ueno Zoo.

Standard Semi Double, Non Smoking

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max
AU$53* Per night/room 24 Feb. - 25 Feb.

Standard Twin Room, Non Smoking ( Eco Plan - No Linen Services)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room, Non Smoking ( Eco Plan - No Linen Services)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Double Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Triple Room, Non Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 6 Max

HOTEL MYSTAYS Ueno East ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for HOTEL MYSTAYS Ueno East

Everyone (7)
4 out of 5

Posted by on 3 Apr. 2019

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Comment from Hotel Management

4 Apr. 2019 by HOTEL MYSTAYS Ueno East Reception.

Dear guest, Thank you very much for staying at HOTEL MYSTAYS Ueno East and sharing your comments about your recent stay with us. We are glad that you enjoyed our hotel overall and hope you had a great time in Japan. We keep trying to meet our guests' expectations. Thank you so much for your time and we all look forward to welcoming you back in future. Sincerely yours, HOTEL MYSTAYS Ueno East Reception.

5 out of 5
The hotel location was convenient that its close to everything, for shopping, sight seeing etc.

Posted by on 26 Jan. 2019

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Comment from Hotel Management

27 Jan. 2019 by HOTEL MYSTAYS Ueno East

Dear Guest, Thank you very much for staying at HOTEL MYSTAYS Ueno East and sharing your comments. We are really glad to hear that you enjoyed around our hotel, and you were satisfied with our hotel's location. Thank you for your time, and we are looking forward to welcoming you back to our hotel. Sincerely, HOTEL MYSTAYS Ueno East Front Staff

4 out of 5
Location great - 2 min walk to Ginza line, 5 mins to Ueno station. Hotel is modern, clean, good facilities, staff excellent. Never tried their breakfast. Room is tidy, clean, bathroom good. Spacious enough that you actually open a couple of large suitcases! WIFI can be average at peak times else good.

Posted by , from Australia on 2 Apr. 2018

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Comment from Hotel Management

3 Apr. 2018 by Kobayashi

Dear Mr/Ms. Clinton, Thank you very much for staying at HOTEL MYSTAYS Ueno East and sharing your wonderful review of your recent stay with us. We are so glad that you enjoyed our hotel, rooms, location, and some facilities in rooms. We keep trying to live up to our guests' expectations. Thank you so much for your precious time and we all look forward to welcoming you back in the future. Sincerely yours, Front Clerk.

4 out of 5

Small room close to the train ststion

Pros: The room was very clean and the staff were helpful and friendly.
Cons: The room was very small
Location: Location was great. Train station and ueno park were only 5-10min walk away
I enjoyed my stay here. Only a five minute walk to the train station. English speaking staff. Room was very clean, with fresh linens every day. The room was tiny, hardly room for my partner and I to open our suitcases. The bed was quite small to. But overall it was a nice place to stay. Very good for the price. Would recommend.

Posted by , from Australia on 10 Feb. 2018

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Comment from Hotel Management

12 Feb. 2018 by Kobayashi

Dear Mr/Ms. Sarah, Thank you very much for staying at HOTEL MYSTAYS Ueno East and sharing your valuable comments about your recent stay with us. We are so glad that you enjoyed our location and found our staff helpful. We keep trying to live up to our guests' expectations. As for the room size, we are so sorry for the inconvenience. Unfortunately, it is quite difficult for us to renovate them as soon as possible due to the structure of the building. There are some different types of rooms in our hotel, therefore, we hope you could consider it next time. Thank you so much for your understanding of standard in Tokyo. We appreciate your time and we all look forward to welcoming you back in the future. Sincerely yours, Front Clerk.

4 out of 5

Good

Good Hotel, enjoyed my stay. Comfortable room. Clean. Nice Hotel Staff

Posted by on 31 Dec. 2016

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Comment from Hotel Management

5 Jan. 2017 by Hotel Mystays Ueno East

Thank you for staying with us at Hotel Mystays Ueno East. We hope you could enjoy your stay. Thank you very much for your comments and hope to see you again. Hotel Mystays Ueno

4 out of 5

Excellent value near Ueno Station

This hotel is situated very near Ueno and Inarichi train stations so it is easy to get to and from Narita Airport. As first time travellers to Japan this made our stay easier, and especially because Ueno is on the metro route and various other lines making it very easy to get around. While in Tokyo we were taking the train every day so wanted this to be a no worry experience. As a destination Ueno is reasonably quiet for inner city, and it is right next door to the beautiful Ueno Park which is full of museums etc.. On the other side of the park is the untouched Yanaka neighbourhood which is either a 30 min walk or two train stops from the hotel. The room is small but unless you travel by living in your hotel room, it won't bother you. It is very well equipped with slippers, pyjamas, toothbrushes and toothpaste, razors and shampoo etc. small fridge and tea/coffee making facilities, and a TV. Also a window that opens. The staff are helpful and do their best to speak English. If they can't check you in before 3pm they will hold your bags. This is cheap accommodation and very well appointed and I would definitely go back there and highly recommend it!

Posted by , from Melbourne, Australia on 13 Jun. 2016

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Comment from Hotel Management

28 Nov. 2016 by receptionist

"Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,"

5 out of 5

4 day Stay

Pros: Staff very nice. Rooms clean Good size for Tokyo Price very good L
Location: 5 min walk from Urno Station, Toyko metro line 3 mins. Great location a bit hard to hard to find as we walked from Ueno
Nice quiet location Rooms a good size by Tokyo standards.

Posted by , from perth on 26 May 2016

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Comment from Hotel Management

18 Aug. 2018 by Kobayashi

Dear Mr/Ms. steve, Thank you very much for staying at HOTEL MYSTAYS Ueno East and sharing your valuable comments about your recent stay with us. We are so glad that you enjoyed our hotel overall. We keep trying to live up to our guests' expectations. Thank you so much for your time and we all look forward to welcoming you back in the future. Sincerely yours, Front Clerk.

Property Features

There's a restaurant on site. WiFi is free in public spaces. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at HOTEL MYSTAYS Ueno East. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Tokyo hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 9 levels
  • Dining venue
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tokyo (NRT-Narita Intl.) (65.9 km / 40.9 mi)
  • Train station: Tokyo Okachimachi Station (1.3 km / 0.8 mi)
  • Metro station: Inaricho Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

HOTEL MYSTAYS Ueno East offers 150 air-conditioned accommodations with coffee/tea makers and slippers. Beds feature down comforters and premium bedding. LED televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Deep soaking tub
  • LED television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Massage in room (surcharge)
  • Hair dryer
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9 AM.

Grand chapeau - This restaurant serves breakfast and lunch.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:00 AM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Guests must contact this hotel in advance to reserve an onsite parking. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 30 June, JPY 200 per person, per night
  • A tax is imposed by the city: From 1 July - 30 September, JPY 0 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 1220 for adults and JPY 720 for children (approximately)
  • Self parking fee: JPY 1600 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chisun
  • Chisun Hotel
  • Chisun Hotel Ueno
  • Chisun Ueno
  • Chisun Ueno Hotel
  • Hotel Chisun
  • Hotel Chisun Ueno
  • Ueno Chisun Hotel
  • Chisun Hotel Taito
  • Chisun Hotel Ueno Tokyo, Japan
  • Hotel UENO EAST
  • Hotel Ueno East Tokyo, Japan
  • HOTEL MYSTAYS
  • MYSTAYS Ueno East
  • MYSTAYS
  • HOTEL MYSTAYS Ueno East Tokyo Japan
  • HOTEL MYSTAYS Ueno East Tokyo
  • HOTEL MYSTAYS Ueno East Tokyo
  • MYSTAYS Ueno East Tokyo
  • MYSTAYS Ueno East
  • Hotel HOTEL MYSTAYS Ueno East Tokyo
  • Tokyo HOTEL MYSTAYS Ueno East Hotel
  • Hotel HOTEL MYSTAYS Ueno East
  • Hotel UENO EAST
  • Chisun Hotel Ueno
  • HOTEL MYSTAYS Ueno East Hotel
  • HOTEL MYSTAYS Ueno East Tokyo
  • HOTEL MYSTAYS Ueno East Hotel Tokyo

You should know

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.