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Cleo Hotel Basuki Rahmat Surabaya

3.5 star property
Adults-only hotel with free valet parking and coffee shop/cafe

Photo gallery for Cleo Hotel Basuki Rahmat Surabaya

Bar (on property)
Breakfast, lunch, dinner served; Indonesian cuisine
Front of property
Sports facility
Café

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View map
Jalan Basuki Rahmat no 11 Surabaya, Surabaya, East Java, 60271
  • Place, Tunjungan Plaza
    ‪1 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪9 min walk‬
  • Place, Grand City Surabaya
    ‪12 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • City view
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Surabaya

Cleo Hotel Basuki Rahmat Surabaya puts you in the heart of Surabaya, within a 20-minute stroll of World Trade Centre and Grand City Surabaya. Highlights at this hotel include a restaurant, free valet parking and a conference centre. .The café, The Origin, serves Indonesian cuisine and is open for breakfast, lunch and dinner. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also the convenience of an airport shuttle. .With a stay at this 3.5-property class Surabaya Center hotel, you'll be 4.1 km (2.5 mi) from Chinatown and 4.7 km (2.9 mi) from Surabaya Town Square.

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.2 km
  • Surabaya Plaza Shopping Mall - 9 min walk - 0.8 km
  • World Trade Centre - 11 min walk - 0.9 km
  • Submarine Monument - 12 min walk - 1.1 km
  • Grand City Surabaya - 12 min walk - 1.1 km

Getting around

  • Surabaya Pasar Turi Station - 7 min drive
  • Margorejo Station - 7 min drive
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪McDonald's & McCafé - ‬1 min walk
  • ‪Solaria Tunjungan Plaza 1 - ‬3 min walk
  • ‪The Coffee Bean & Tea Leaf - ‬1 min walk
  • ‪J.Co Donuts & Coffee - ‬3 min walk
  • ‪Burger King - ‬3 min walk

About this property

Cleo Hotel Basuki Rahmat Surabaya

Adults-only hotel with free valet parking and coffee shop/cafe
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. You'll find a business centre on site. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Cleo Hotel Basuki Rahmat Surabaya also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 3.5-star Surabaya hotel.

  • 55 guestrooms or units
  • Built in 2015
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Cleo Hotel Basuki Rahmat Surabaya offers 55 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. LED televisions come with cable channels. Bathrooms include a shower, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Origin

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cleo Hotel Basuki Rahmat Surabaya

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 200000 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. 

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Cleo Business Hotel Surabaya
Cleo Hotel Basuki Rahmat Surabaya
Cleo Business Surabaya
Cleo Business Hotel Surabaya, Java
Cleo Basuki Rahmat Surabaya
Cleo Basuki Rahmat

Frequently asked questions

What is the cancellation policy at Cleo Hotel Basuki Rahmat Surabaya?

Cleo Hotel Basuki Rahmat Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Cleo Hotel Basuki Rahmat Surabaya?

Yep, Cleo Hotel Basuki Rahmat Surabaya has a free self car park and free valet parking.

Are there any beaches close to Cleo Hotel Basuki Rahmat Surabaya?

The closest beach to Cleo Hotel Basuki Rahmat Surabaya is New Kenjeran Beach (6.8 km).

Is Cleo Hotel Basuki Rahmat Surabaya family-friendly?

No, Cleo Hotel Basuki Rahmat Surabaya is an adults-only property.

Is there a free airport shuttle available at Cleo Hotel Basuki Rahmat Surabaya?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Cleo Hotel Basuki Rahmat Surabaya?

Yep, you can grab a meal at Cleo Hotel Basuki Rahmat Surabaya's onsite restaurant that serves Indonesian cuisine.

What time are check-in & check-out at Cleo Hotel Basuki Rahmat Surabaya?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Cleo Hotel Basuki Rahmat Surabaya?

No, pets and service animals are not allowed.

Cleo Hotel Basuki Rahmat Surabaya Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 20 reviews
Rating 8 - Good. 9 out of 20 reviews
Rating 6 - Okay. 7 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

2.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Zoolabd

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The location is good just in front of Tunjungan Mall. When we arrived at the hotel the front desk staff was unable to detect our booking even tho i showed him of the expedia booking ref no. The hotel staffs didnt do their job in preparing the day bookings prior to the guest arrival...it took about 20mins of our time when we arrived late at night from malang...tired and sleepy
Stayed 2 nights in May 2019

8/10 Good

Tahirah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located in front of Tunjungan Mall, with McDonalds, Pizza Hut and KFC on the same side of the road. Rooms are just perfect for solo travellers, with a comfortable bed and powerful shower.
Stayed 3 nights in Dec 2018

6/10 Okay

Rb, Singapore

Disliked: Cleanliness, property conditions & facilities

Great location only

Good location just opposite TP mall, just a basic simple hotel, the hot water didn't work, water pressure was very low and don't even have a electric kettle, tea bag and cofee.
Stayed 2 nights in Jul 2018

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

TAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and convenient

Room small and clean. Breakfast simple.There is a big shopping mall opposite the hotel.Food court in the shopping mall 5th floor.Restaurant KFC & McDonald just near by. Take around 30 minutes taxi/cab from airport to hotel.

8/10 Good

Dio, Jkt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel for business trips

Overall...i love this hotel, but...please improve the quality of food (-.-")
Stayed 1 night in Jan 2018

8/10 Good

Abdul Hadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Clean and good design lobby. Welcoming staff. Good choice of breakfast. Clean room and bathroom. Comfort bed. Good air conditioning. Overall satisfied.

8/10 Good

Abdul Hadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Very nice hotel. Affordable price with breakfast provided. Good taste breakfast. Welcoming and good staff on check in counter. Comfort bed. Clean bathroom. Good air conditioning. Flat screen TV. Even the room quite small but value for money.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good budget hotel near shopping mall

Overall is good except abit noisy outside corridor and street. Breakfast can be better but still acceptable for the price. Staff are very friendly and helpful.

6/10 Okay

ZIE SIAN

Disliked: Cleanliness, property conditions & facilities, room comfort

Good Location...Dirty Bathroom...

the bathroom have a bit dirty, and the towel is not clean water heater is not working hotel location is good, it is only 5min walking distance to the shopping mall 30mins to surabaya airport

8/10 Good

Yap, Kuala Lumpur Malaysia

Liked: Cleanliness, property conditions & facilities

Valuable hotel

Good stay in Cleo hotel. Room clean, condition still good, staff always smile and helpful. It's a valuable hotel.

6/10 Okay

ANDREW, Indonesia

Good Internet Connection, Great Location

Great location. Just in front of big shopping mall. Internet connection was good. Breakfast was very standard and not many choices.

8/10 Good

YONGHO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Donny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Prijs kwaliteit goed

Ligt tegenover de beroemde Tunjungan Plaza. Oversteken naar de TP is gevaarlijk. Er is een brug en op dit moment is bezig met verbouwing van een lift. Medewerker is vriendelijk. Gratis koud warm Water Te vinden in ieder verdieping

6/10 Okay

Donnie, Jakarta

Nyebrang langsung ke TP Mall

Small but comfy, bersih, better choice daripada hotel kecil lainnya di sekitar

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
隔音不大好

10/10 Excellent

wiwik, jkt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cleo hotel

lokasi sangat strategis sekali berada di tengah kota, akses kemanapun mudah, breakfast nya cukup lumayan

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Kamar bersih dan nyaman tai lampu kamar redup

Kamar cukup nyaman dan bersih. Hanya saja lampu dikamar sangat redup.

8/10 Good

Glody, Cepu, Central of Java, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Budget Hotel in the Heart of Surabaya...

(+) Strategic Location.., Heart of Surabaya City, so close with Tunjungan Plaza 1-5 (Mall superblock), Mc. Donalds n KFC (all 24hours). Comfy room and clean bathroom. You can fill drink water (anytime) with water dispenser near lift area. (-) Bad of breakfast, not well cooked..