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Arcadia Surabaya by Horison

3.5 star property

Photo gallery for Arcadia Surabaya by Horison

Spa
Front of property
Lobby
Deluxe Double Room Single Use, 1 King Bed
Buffet

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View map
Jalan Rajawali No. 9-11, Surabaya, East Java, 60175
  • Place, Red Bridge
    ‪5 min walk‬
  • Place, Chinatown
    ‪9 min walk‬
  • Place, Pasar Atum Mall
    ‪18 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪31 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • City view
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • City view
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room Single Use, 1 King Bed

Deluxe Double Room Single Use, 1 King Bed

Deluxe Double Room Single Use, 1 King Bed

  • City view
  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double or Twin Room, 1 Queen Bed

In-room safe, desk, rollaway beds, free WiFi

Superior Double or Twin Room, 1 Queen Bed

  • City view
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Modern King

A hotel room with a bed, a desk, a chair, a small table with a lamp, and a view of a building through a window.

Deluxe Modern King

  • Sleeps 2
  • Free Wi-Fi

View all photos for Classic Deluxe King

In-room safe, desk, rollaway beds, free WiFi

Classic Deluxe King

  • Sleeps 2
  • Free Wi-Fi

Standard Queen Room

  • Sleeps 2
  • Free Wi-Fi

About the area

Surabaya

Arcadia Surabaya by Horison places you steps from Red Bridge and within a 10-minute stroll of Gedung PTP XXII. Highlights at this hotel include a restaurant and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Plus you'll find a 24-hour front desk, dry cleaning/laundry services and free newspapers in the lobby. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of free self parking. .Within a 15-minute drive of this 3.5-property class Surabaya hotel, attractions include Tunjungan Plaza and Pakuwon Mall.

What's nearby

  • Red Bridge - 5 min walk - 0.4 km
  • Chinatown - 9 min walk - 0.8 km
  • House of Sampoerna - 12 min walk - 1.1 km
  • Ampel Mosque - 17 min walk - 1.5 km
  • Pasar Atum Mall - 18 min walk - 1.6 km

Getting around

  • Surabaya Pasar Turi Station - 6 min drive
  • Surabaya Kota Station - 14 min walk
  • Surabaya (SUB-Juanda) - 45 min drive

Restaurants

  • ‪Depot Lontong Balap Rajawali - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Fifteenth Coffee - ‬2 min walk
  • ‪Rumah Makan Laksana Jaya - ‬3 min walk
  • ‪Nasi Pecel & Rawon Madiun WARUNG ANDA Jl Rajawali - ‬4 min walk

About this property

Arcadia Surabaya by Horison

There's a restaurant on site. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. The business-friendly Arcadia Surabaya by Horison also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free.

This 3.5-star Surabaya hotel is smoke free.

  • 136 guestrooms or units
  • Conference rooms
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Arcadia Surabaya by Horison offers 136 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. LED televisions come with cable channels.

Bathrooms include a shower and slippers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Mercure Surabaya Grand Miram
Surabaya Center
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.0 out of 5, Very good, 87 reviews
The price is AU$43
includes taxes & fees
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Mercure Surabaya Grand Miram

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 84,700 for adults and IDR 42,350 for children
  • A restaurant

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • Lift

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 171488.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 84700 for adults and from IDR 42350 for children
  • Rollaway bed fee: IDR 171488.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard.

Property is also known as

Arcadia Surabaya
Arcadia Surabaya Horison Hotel
Arcadia Horison Hotel
Arcadia Surabaya Horison
Arcadia Surabaya Hotel
Arcadia Surabaya by Horison Hotel

Frequently asked questions

What is the cancellation policy at Arcadia Surabaya by Horison?

Arcadia Surabaya by Horison offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Arcadia Surabaya by Horison?

Yep, Arcadia Surabaya by Horison has a free self car park.

Are there any beaches close to Arcadia Surabaya by Horison?

The closest beach to Arcadia Surabaya by Horison is New Kenjeran Beach (6.5 km).

Does Arcadia Surabaya by Horison serve breakfast?

Yep, buffet breakfast is available daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Arcadia Surabaya by Horison?

No, Arcadia Surabaya by Horison does not offer an airport shuttle service.

Is there a bar or restaurant at Arcadia Surabaya by Horison?

Yep, you can grab a meal at Arcadia Surabaya by Horison's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Arcadia Surabaya by Horison?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Arcadia Surabaya by Horison?

No, pets are not allowed.

Arcadia Surabaya by Horison Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 37 reviews
Rating 8 - Good. 20 out of 37 reviews
Rating 6 - Okay. 9 out of 37 reviews
Rating 4 - Poor. 2 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Elma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was slow because the rooms were not ready (although we arrived way past 2.00 pm) and we were only given an extra bed on the 2nd day. The rest were ok - breakfast aplenty and kitchen staff were very helpful. Perfect location (public transport just across the hotel). Will stay again for sure.
Stayed 6 nights in Nov 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

All staff members are friendly.

Hotel very close to public transport, room was clean. I do recommended to everyone
Stayed 6 nights in Jun 2017
Verified

6/10 Okay

Charlene

A short stay.

Value for money.
Verified

6/10 Okay

ayu

Hotel dekat perak

Akses hotel dekat dengan perak juga dekat ke arah pasar genteng pusat untuk beli oleh oleh disurabaya,selain itu juga dekat dengan stasiun pasar turi.tapi sayang kamar mandi airnya sering menggenang...
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very nice stay

Special thanks to the very nice front desk staff Location was good for me close to old surabaya and ferry terminal Same day laundry service Nice view from my room over old Surabaya
Verified

8/10 Good

JAN D A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disini aku bisa tenang

Mencari ketenangan dan aku dapatkan di Ibis, menyenangkan dan pelayanan yang ramah.
Verified

8/10 Good

Sanjeev

Liked: Staff & service, property conditions & facilities, room comfort
It was very comfortable and the staff very polite and helpful. The hotel is clean and very ideally located.
Verified

4/10 Poor

Taty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

one rude staff and fouls smell in the lobby

Overall a bad stay. The foul smell in the lobby and hallway just the beginning of my unsatisfaction. Most of the staff are ok but one rude staff ruins the ok reputations.
Verified

8/10 Good

elfe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great locations

Great place to stay at surabaya
Verified

6/10 Okay

kim

Liked: Cleanliness, staff & service, property conditions & facilities

above than everage if we think about price.

room is clean and calm, staffes are kind and price is resonable. but no pleace to eat near hotel, no restaurant, no convinient store like alfa mart or seven eleven.But good please to visit PAL or central or central commercial area in surabaya.
Verified

10/10 Excellent

Sando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gutes Hotel in Zentrumnaehe.

bei unsere durch Reise nach Borneo haben wir 3 nächste im Ibis Rajawali verweilt und das zum dritten mal.
Verified

6/10 Okay

Mustafa

Value for money hotel.

I am a business traveler and my reason to come to Surabaya is for an important meeting at the Port of Tanjung Perak. I chose Ibis Rajawali because it is close to my location of meeting. For the hotel rate, I was pleasantly surprised at the facilities in the room. Internet access was also available for free.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kamar luas, nyaman

Lain kali akan menginap lagi di Ibis Rajawali
Verified

8/10 Good

Tallulah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to sights an easy to get a taxi to places.

Comfortable stay, quiet and clean
Verified

8/10 Good

Tallulah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to sights an easy to get a taxi to places.

Comfortable stay, quiet and clean
Verified

6/10 Okay

Alba

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

What you pay is what u get

Been here for 4 days. Location is good as its very near to JMP however during night time very quiet and can say like a ghost town. The buffet is highly not recommended as it is not nice at all and very limited choices. The room is just fine. Its a budget hotel so dont expect more. The salon at the lobby is also not that good as their service very slow and they dont even have the curler and the basic equipment whereby a salon must have.
Verified

4/10 Poor

Edlow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable service satisfactory would recommend to others for its value
Verified

8/10 Good

La Ventura

Liked: Cleanliness, staff & service

Good time in Surabaya

Convinient location, friendly staffs, clean room and comfort bed. Foods are ok but bar services is poor. Good moments with pionist for the song 'The moon represents my love to you"
Verified

10/10 Excellent

Stine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and great service

On a budget, this was the best hotel we stayed at during our 60 day trip in Indonesia. Very clean and quite spacious room. Nice bathroom. The personel was very helpful, and the service at the restaurant was good. We only stayed one night, and we did not venture around the neighbourhood, so cant say much about the location.
Verified

8/10 Good

Gordon Haye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confenient location.

Clean good hotel. close to shopping centre. Food and beverage a bit overpriced for Indonesian standards.
Verified

8/10 Good

Frankster

Liked: Cleanliness, staff & service, room comfort

Friendly staff

Nice clean hotel but nothing to shout about....
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familienfreundlich

Das Hotel kann ich nur weiter empfehlen. Sehr freundliches Personal und die Sauberkeit wird auch sehr gross geschrieben. Fruehstuecksbuffet war klasse.
Verified

8/10 Good

Osman Sulaiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant experience

We have been staying more than once, never fails to deliver consistent excellent service and comfortable clean rooms. We will stay in the same hotel for our subsequent visits due to its strategic location for convenient shopping and access to many places.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel ibis

hotel sangat bagus kerna ianya berdekatan dengan pusat membeli belah.selain daripda itu staff staff nya juga cantik cantik sekali. Tapi kalau saya mahu ,merasa makanan di luar hotel seperti macam ngak ada ya
Verified

8/10 Good

Kenneth T

Liked: Staff & service

Not Excellent but Above Average

My stay at Ibis Surabaya Rajawali was just average. However, I would return to the hotel if it was the same rate. The room and amenities were average. Nothing to shout about. However, it was just nice and sufficient for a short stay. However, I really liked the location of the hotel. It was near many points of interest (eg. House of Sampoerna, Chinatown etc.), Giant Hypermarket and a textile market. In addition, I thought that their staff members, especially their cafe waiters and waitresses, provided really good service. Their food at the cafe was excellent as well and I really enjoyed their Indonesian-style satay.