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3.8 out of 5

"It has a great review on Paranormal Investigations!!! Completely charming " More

By a verified traveller on Mon 07 Jun 2021

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Hotel Description

At The Empire Hotel you'll be steps from West Coast Wilderness Railway and 2.8 km (1.7 mi) from Lake Beatrice Conservation Area. Highlights at this inn include a restaurant, free self parking, and a bar/lounge.

All 20 rooms feature free WiFi.

This inn offers free WiFi in public areas and a television in a common area. Plus you'll find coffee/tea in a common area.

With a stay at this Queenstown inn, you'll be 11.3 km (7 mi) from Cradle Mountain-Lake St. Clair National Park.

Double Room, Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$70* Per night/room 13 Aug. - 14 Aug.

Double Room, 1 Queen Bed, Ensuite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, Ensuite

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Triple Room, Ensuite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

The Empire Hotel ratings based on 115 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Empire Hotel

Everyone (81) Couples (21) Students (1) Family (9)
5 out of 5
It has a great review on Paranormal Investigations!!! Completely charming

Posted by on 7 Jun. 2021

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Comment from Hotel Management

7 Jun. 2021 by Kris

Hello, Thank you for staying with us. We often have people coming through to look at the photo of the lady and baby on the stairs which we have behind the bar. Thanks again, The Empire Hotel

5 out of 5
The old hotel is a bit tired these days, but key facilities like bathrooms have been recently renovated, and the historic dining room has been preserved in great condition. Overall an enjoyable stay if you want a taste of old Queenstown.

Posted by on 7 Jun. 2021

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Comment from Hotel Management

7 Jun. 2021 by Kris

Hello, Thank you for leaving us a review. Excellent you enjoyed your stay with us. Hopefully we will see you again in the future. Thanks again, The Empire Hotel

4 out of 5
Interesting historical building handy to parking and town facilities.

Posted by on 11 Mar. 2021

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Comment from Hotel Management

11 Mar. 2021 by Kris

Hello, Thank you for taking the time to leave us a review. Hopefully we will see you again. Thank you, The Empire Hotel

4 out of 5
The Empire Hotel was the perfect choice for Queenstown. Great location, good clean facilities and has an amazing history to go with it. We'll definitely be back.

Posted by on 3 Mar. 2021

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Comment from Hotel Management

3 Mar. 2021 by Kris

Hello, Thank you so much for leaving us a review. Excellent to hear you enjoyed your stay with us. We hope to see you again in the future. Thanks again, The Empire Hotel

1 out of 5
Wotif sold us a room that wasn’t available. Service at the hotel was non existent. Never again.

Posted by on 25 Feb. 2021

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Comment from Hotel Management

26 Feb. 2021 by Kris

Hi Jo, I understand that their was an issue with the room, however you did book a Quadruple (2 bunks) shared Budget and we upgraded to the best room we had available, which was a Queen and Single with shared facilities. As I explained at the time, our Hotel was almost fully booked and we did not have any ensuite rooms available. This booking was made through a third party booking system and we did the best we could to accommodate and upgrade you from the Budget room that you had booked. Thank you, The Empire Hotel

5 out of 5
The Empire Hotel is central to everywhere you might want to go. Across from the train station, close to supermarkets, museums and cafes. The rooms are exactly as listed, basic but very clean with a comfortable bed. The bathrooms are shared, but looked brand new and were spotless. The menu for the dining room is decent and the food I had was good. All staff were friendly and efficient. If you're looking for budget accommodation and don't mind shared amenities, The Empire Hotel is definitely worth considering.

Posted by on 15 Feb. 2021

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Comment from Hotel Management

15 Feb. 2021 by Kris

Thank you for the great review. We love hearing this positive feedback from our guests who have enjoyed their stay with us, and exploring wonderful Queenstown. Hopefully we will see you again in the future. Thanks Again, The Empire Hotel

2 out of 5
Old character building was nice. Customer service very average and dinner one of the worst I have ever had. Our room on second floor with window facing back of the building and with no fan or air conditioner we had to keep the window open. Below our window seemed to be their smoking area with staff and others smoking, at times very loud and swearing. I would stay at this hotel again.

Posted by , from Sunshine Coast Qld on 20 Nov. 2020

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Comment from Hotel Management

25 Nov. 2020 by Kristen

Thank you for taking the time to review. We are sorry to hear that your stay was not up to expectation. Please call us at the Hotel (03) 6471 1699 so we can follow-up on your feedback.

2 out of 5
Our room had no window to outside. It had a small internal window into a landing. The room had no bin and no wardrobe. Our towells weren't replaced and our beds weren't made. We expected more for over $100 per night in a country town

Posted by on 22 Oct. 2020

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Comment from Hotel Management

26 Oct. 2020 by Kristen (Assistant Manager)

Thank you for taking the time to review. We are sorry to hear that your stay was not up to expectation. Please call us at the Hotel (03) 6471 1699 so we can follow-up on your feedback.

5 out of 5

Posted by on 10 Mar. 2020

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2 out of 5
Lovely old building with gorgeous staircase, and nice and warm. But: Beds too small. Breakfast poor and not healthy; no soy milk available, no fruit, no yoghurt, just terrible, cheapest instant coffee, orange juice, bread and cereal. Had to hunt down a staff member to ask for bowls then mugs. Lack of provisions ie no hand wash, shampoo etc. At least it had a common room with a kettle and microwave.

Posted by , from Adelaide, South Australia on 25 Feb. 2020

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Empire Hotel also features coffee/tea in a common area and a television in a common area. Free self parking is available. Smoking is allowed in designated areas at this Queenstown inn.

  • 20 guestrooms or units
  • Dining venue
  • Bar or lounge
  • 1 conference room
  • Coffee in lobby
  • Front desk (limited hours)
  • Television in lobby
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Empire Hotel offers 20 accommodations with complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Housekeeping is provided daily.

  • Shower
  • Housekeeping (daily)
  • Toiletries (free)
  • Heating

Food & Drink

Onsite venue - This restaurant serves lunch and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 5 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: Hotel BarTo make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 5 PM.
Guests arriving after hours will need to go to the following location to check in: Hotel Bar
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Hotel Names

  • Empire Hotel Queenstown
  • Empire Queenstown
  • The Empire Hotel Inn
  • The Empire Hotel Queenstown
  • The Empire Hotel Inn Queenstown
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.