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3.8 out of 5

"This is second time we have stayed here and like it for its location. Rooms are big but slightly dated. This time we got put in probably one of the w ... " More

By a verified traveller on Mon 02 May 2022

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Hotel Description

Panorama St Helens Nature Resort places you steps from Mainly Maritime and within a short 5-minute stroll of Georges Bay Esplanade. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

TVs with digital channels are featured in all 60 individually furnished rooms, and you can enjoy free WiFi, balconies, and portable fans. Additionally, refrigerators, Netflix, and safes are available.

The restaurant, Thai Baan Chiang, serves Thai cuisine and is open for dinner. 2153 square feet (200 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a seasonal outdoor swimming pool, and laundry facilities. There's also the convenience of free RV/bus/truck parking.

With a stay at this 4-star St Helens hotel, you'll be 11.3 km (7 mi) from Bay of Fires.

Standard Two Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$127* Per night/room 23 May - 24 May

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Water View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Water View Two Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panorama St Helens Nature Resort ratings based on 422 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Panorama St Helens Nature Resort

Everyone (177) Couples (184) Family (53)
3 out of 5
This is second time we have stayed here and like it for its location. Rooms are big but slightly dated. This time we got put in probably one of the worst rooms in the complex. I don’t recommend staying in room 29, and was surprised that they actually put people in this room when the complex isn’t fully booked! You could constantly hear a loud humming type sound, which I believe was coming from the numerous gas hot water units that were installed on the external wall outside this room. Also the upstairs floor creaks badly and if you have an active bunch staying upstairs it can get quite annoying. And to top it off the exhaust fan in the bathroom (when not in use!) started making a sound similar to a piece of metal going round and round in a tumble dryer! though we found that if the bathroom door was shut it didn’t occur as much! Would stay again but be more insistent on which room we are allocated next time.

Posted by on 2 May 2022

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Comment from Hotel Management

4 May 2022 by Reception

Thank you for taking the time to leave Panorama Hotel a review. We will take all your feedback on board Kylie and make sure it is passed onto the right department.

5 out of 5
Staff were friendly and awesome! Made our weekend away very enjoyable

Posted by on 29 Apr. 2022

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Comment from Hotel Management

30 Apr. 2022 by Reception

So glad to hear you enjoyed your stay with us Peter! We hope to have you back again in the future.

5 out of 5
Good location close to Main Street, oyster farms a short drive away and close to bay of fires

Posted by on 29 Apr. 2022

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Comment from Hotel Management

30 Apr. 2022 by Reception

Thanks for taking the time to write a review for Panorama Hotel Andrew, greatly appreciated

4 out of 5
The service focus of staff was excellent. Food very generous and well presented. 7 for dinner all amazed at freshness and quality. The rooms need some maintenance work.

Posted by on 27 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Reception

Hi John, thanks so much for taking the time to write us a review! We are so pleased you enjoyed your stay with us and we hope to see you again in the future.

5 out of 5
Great spot to stay in St Helens

Posted by on 26 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Reception

Hi Beau, thanks so much for taking the time to write us a review! It is a great location and we are glad you liked it, hope to see you again.

5 out of 5
We enjoyed the beautiful views and easy access to the waterfront. The room was comfortable and the beds were very comfy and warm. There was even a bike locker, which was reassuring and much better than leaving our mountain bikes on the back of the ute all night.

Posted by on 26 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Reception

Hi Adele, thanks so much for taking the time to write us a review! We are so pleased you enjoyed your stay with us and we hope to see you again in the future.

5 out of 5
Clean spacious rooms and friendly service

Posted by on 24 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Reception

Hi Kerrie, thanks so much for taking the time to write us a review! We are so pleased you enjoyed your stay with us and we hope to see you again in the future.

4 out of 5
Need to clean and update grounds Lack of atmosphere in lounge areas

Posted by on 16 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Reception

Hi Ronsld, thanks so much for taking the time to write us a review! We will definitely take your feedback on board.

4 out of 5
Fabulous spot, comfortable bed, delightful receptionist and lovely view in quiet surroundings but menu and service at dinner could be improved. Also didn't think breakfast was worth the money.

Posted by on 29 Mar. 2022

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Comment from Hotel Management

9 Apr. 2022 by Reception

Thanks Joanna for taking the time to give Panorama Hotel a review, we appreciate your comments and hope to see you again.

3 out of 5
This was our second stay at Panorama (previously known as Tidal Waters Resort) for 1 night on 13 March 2022. Our first stay was in April 2017. We were in standard king bed room #13 on the ground floor with a "garden" view. The garden view consisted of looking into a few bushes. The Resort is not that far from the shops in St Helens. The large room had a fridge, TV, and deck with chairs. Wi-Fi is available in the room though it was poor. There is no air-conditioning but they do supply a noisy pedestal fan. Even though the room and bathroom were large, the showers are still very, very small. We assume the space is to allow for spa units (in other rooms). When we arrived there was no staff at reception. It was only 6pm (we were told over the phone that a staff member would be there until 8pm) but no one was around. There was not even a sign to advise how to check-in. I managed to get someone's attention in the restaurant who was able to assist. Nothing has changed at this accommodation since 2017. It feels deserted, but you can hear the guests coming and going. We did not eat at the restaurant this time. I am not sure we will give this place another chance with our next visit.

Posted by , from Mount Waverley on 27 Mar. 2022

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About the Panorama St Helens Nature Resort

Location 1 Quail Street, St Helens, TAS 7216

Renovations + Closures

The following facilities will be closed during the winter:

  • Bar/Lounge
  • Dining venue
  • Swimming pool

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 2153 square feet (200 square meters) and includes conference space. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Panorama St Helens Nature Resort. Self parking is free. This 4-star St Helens hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 2 levels
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Panorama St Helens Nature Resort offers 60 accommodations with safes and hair dryers. Rooms open to balconies. These individually furnished accommodations include desks. Televisions come with digital channels and Netflix. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

  • Private balcony
  • Television
  • Digital channels
  • Netflix
  • Refrigerator
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Portable fan
  • Unique furnishings
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

Thai Baan Chiang - This restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per day.

Pet Policy

  • Pets and service animals are not allowed at Panorama St Helens Nature Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No lifts
  • Service animals not allowed
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tidal Waters Resort
  • Tidal Waters Resort St Helens
  • Tidal Waters St Helens
  • Tidal Waters Hotel St Helens
  • Tidal Waters Resort St Helens, Tasmania
  • Tidal Waters Resort St Helens
  • Tidal Waters Resort
  • Panorama St Helens Nature
  • Panorama St Helens Nature Resort Hotel
  • Panorama St Helens Nature Resort St Helens
  • Panorama St Helens Nature Resort Hotel St Helens

You should know

  • The seasonal pool will open in October and close in May.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.