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4.2 out of 5

"Unfortunately this place is not what is advertised online. It sells luxury lodge in cradle but its more eco lodge. We booked a pencil pine room thinki ... " More

By a verified traveller on Mon 24 Jan 2022

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Hotel Description

A luxury stay in Cradle Mountain awaits you at Peppers Cradle Mountain Lodge. Within steps you'll find Enchanted Nature Walk and Cradle Mountain Visitor Centre. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa, and free self parking.

MP3 docks, sitting areas, and coffee/tea makers are featured in all 86 individually decorated rooms. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while premium linens invite a good night's rest. Refrigerators, minibars, and safes are also available.

A relaxing visit to Waldheim Alpine Spa can include deep-tissue massages, hot stone massages, aromatherapy, and mani/pedis along with access to the sauna. The restaurant, Highland Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the sauna along with access to horse riding/rentals and bike rentals. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/café. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of limited parking.

Places within a short walk of this 4.5-star Cradle Mountain hotel include Cradle Mountain-Lake St. Clair National Park and Devils at Cradle is within 15 minutes.

Pencil Pine Cabin

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$474* Per night/room 26 Jan. - 27 Jan.

Pencil Pine Cabin with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Contemporary Spa Cabin

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Spa Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Billy Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Peppers Cradle Mountain Lodge ratings based on 326 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Peppers Cradle Mountain Lodge

Everyone (232) Couples (61) Family (21)
3 out of 5
Unfortunately this place is not what is advertised online. It sells luxury lodge in cradle but its more eco lodge. We booked a pencil pine room thinking it would be part of the main building as advertised online( there are no pictures of the lodges seperate to main building) as this was the only room available apart from king billy suite. We were very disappointed when we arrived having paid about 450 a night to find ourselves in an eco room seperate to the main lodge with no wifi and in an outdated room. Maybe worth 250 a night tops for the location alone. There is no wifi for optus users at all. It was a honeymoon trip and we were honestly blown away by the difference of what the accommodation wascompared to what had been shown in the pictures online. Super disappointed. To the credit of the staff onsite, we called them and asked for a possible upgrade willing to pay but they upgraded us to a spa cabin and gave us a bottle of bubbly free of charge for our honeymoon. Amazing service on the day. The food at the tavern was nicer than the highland restaurant and better value for money. BYO drinks as they are overpriced.Forthe walks it is a nice lodge but don't bother with the pencil pine rooms. The wildlife is probably the best part of this accommodation. I saw so many wombats and wallabies. Please be aware jan/feb is snake season at the lodge and they have nesting snakes there, wear appropriate shoes etc. Very close to nature for those that enjoy it.

Posted by on 24 Jan. 2022

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3 out of 5
Lovely view of the garden. The cost per night did not meet expectations.

Posted by on 10 Jan. 2022

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Comment from Hotel Management

12 Jan. 2022 by Cradle Mountain Lodge Team

Dear Megan, Thank you for your review and valued feedback. We are glad that you enjoyed the beautiful views around the area and appreciate your constructive feedback, helping us to improve. Thank you again for your valued feedback. Warm Regards Cradle Mountain Lodge Team

2 out of 5
Outdated. No TV. Internet didn’t work. Water didn’t turn on one day. Couldn’t get a massage the whole week we stayed and they even cancelled a booked massage without telling us. You had to queue for meals evert day and even the so called nice dining restaurant was minus most of the items on the menu. Despite all this many of the staff were nice and at least the walks and nature were amazing!

Posted by on 7 Jan. 2022

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Comment from Hotel Management

12 Jan. 2022 by Cradle Mountain Lodge Team

Dear David, Thank you for your review and valued feedback. We are sorry to hear that your stay with us was impacted by our current restrictions and safety precautions. Due to current Covid restrictions we had to limit some of our meal options as a precautionary measure. We would like to welcome you again in the future and rectify your previous experience. Please do not hesitate to contact us for any further correspondence. Thank you again for your valued feedback and apologies for your disappointing experience. Warm Regards Cradle Mountain Lodge Team

5 out of 5
We had wanted to stay at the Cradle Mountain Lodge for many years, and our expectations were not disappointed. The disposition is lovely (our cabin looked onto the central billabong, complete with a platypus), and the local wildlife seems equally at home with the facilities. The staff could not be friendlier and helpful.

Posted by on 25 Nov. 2021

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Comment from Hotel Management

28 Nov. 2021 by Avishkar Gole

Hi Robert, Thank you for your review and valued feedback. Here at Cradle Mountain Lodge, we strive for nothing but the best guest experience possible, we are delighted that you enjoyed your stay with us and look forward to welcoming you again in the future. Your Cradle Mountain Lodge Team

5 out of 5

Posted by on 4 Oct. 2021

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4 out of 5
Location is excellent

Posted by on 14 Sep. 2021

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Comment from Hotel Management

17 Sep. 2021 by Avishkar Gole

Hi Jason, Thank you for your review and valued feedback. we are delighted that you enjoyed your stay with us and look forward to welcome you again in the future. Your Cradle Mountain Lodge Team

5 out of 5
Love the wildlife that I can see from the room and the rooms feel so clean and neat

Posted by on 8 Aug. 2021

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Comment from Hotel Management

19 Aug. 2021 by Avishkar Gole

Dear Guest, Thank you for your review and valued feedback. Here at Cradle Mountain Lodge we strive for nothing but the best guest experience possible, we are delighted that you enjoyed your stay with us and look forward to welcome you again in the future. Your Cradle Mountain Lodge Team

4 out of 5

Posted by on 5 Aug. 2021

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5 out of 5
Everything was excellent Possibly a drying rack /warming area for snow clothes and boots to be dried in front entry room to cabin

Posted by on 26 Jul. 2021

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Comment from Hotel Management

1 Aug. 2021 by Avishkar Gole

Dear Guest, Thank you for your review and valued feedback. We are delighted that you overall enjoyed your stay with us and appreciate your constructive feedback, helping us to improve we have dryers in the laundry area or we can provide a clothes horse on request as well. We look forward to welcome you again in the future Warm Regards Your Cradle Mountain Lodge Team

4 out of 5
Accommodation overpriced. Great location.

Posted by on 7 Jul. 2021

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Comment from Hotel Management

11 Jul. 2021 by Avishkar Gole

Dear Guest, Thank you for your review and valued feedback. We are delighted that you overall enjoyed your stay with us and appreciate your constructive feedback, helping us to improve. We look forward to welcome you again in the future Warm Regards Your Cradle Mountain Lodge Team

Property Features

Peppers Cradle Mountain Lodge offers its guests a full-service spa and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a library, and a terrace are also featured at the luxury Peppers Cradle Mountain Lodge. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cradle Mountain hotel is smoke free.

  • 1 floor
  • 86 guestrooms or units
  • 2 dining venues
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Peppers Cradle Mountain Lodge offers 86 accommodations with MP3 docking stations and minibars. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • MP3 dock
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Highland Restaurant - This restaurant serves breakfast and dinner. Reservations are required.

Tavern Bar and Bistro - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property is located in an area where mobile phone service and WiFi are unavailable. Teistra is the only mobile phone service provider with network coverage in this area. WiFi access is provided in the Main Lodge Building.

The front desk at this property is open daily from 7 AM - 10 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Cribs (infant beds) are available for AUD 30.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Peppers Cradle Mountain Lodge

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No lifts
  • Service animals not allowed
  • Caters to LGBTQ guests
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 26 for adults and AUD 12 for children (approximately)
  • Crib (infant bed) fee: AUD 30.0 per night
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cradle Mountain Lodge
  • Cradle Mountain Lodge Peppers
  • Cradle Mountain Peppers
  • Cradle Mountain Peppers Lodge
  • Lodge Cradle Mountain
  • Peppers Cradle Mountain
  • Peppers Cradle Mountain Lodge
  • Peppers Lodge Cradle Mountain
  • Cradle Mountain Resort
  • Peppers Lodge
  • Cradle Mountain Resort
  • Cradle Mountain Lodge
  • Tasmania
  • Cradle Mountain Lodge
  • Cradle Mountain Resort
  • Peppers Cradle Mountain Lodge Hotel
  • Peppers Cradle Mountain Lodge Cradle Mountain
  • Peppers Cradle Mountain Lodge Hotel Cradle Mountain

You should know

  • This hotel caters to LGBTQ guests.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.