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4.2 out of 5

"The Staff customer service skills were excellent !!!!!!! Unfortunately the room overall cleanliness was grubby. They need to clean the rooms on a da ... " More

By a verified traveller on Thu 20 Feb 2020

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Hotel Description

A luxury stay in Port Douglas awaits you at Silkari Lagoons Port Douglas. Within just a 15-minute stroll, you'll find Four Mile Beach Park and Four Mile Beach. Highlights at this property include 6 outdoor swimming pools.

You can enjoy a TV with cable channels, and each apartment features a sitting area, in-room massages, and a ceiling fan. A refrigerator and a microwave make in-room dining convenient. A hair dryer, an iron/ironing board, and free toiletries are also available. Weekly housekeeping is available.

This business-friendly apartment building offers free WiFi in public areas, a garden, and barbecue grills. Additionally, you'll find laundry facilities, a picnic area, and childcare. There's also the convenience of an airport shuttle.

With a stay at this 4.5-star Port Douglas property, you'll be 1.7 km (1.1 mi) from Wildlife Habitat and 4.2 km (2.6 mi) from Crystalbrook Superyacht Marina.

Hotel Balcony Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$158* Per night/room 6 Jul. - 7 Jul.

Exclusive Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Lagoon Swim-Out

Bed Count 2 King Beds Maximum Occupancy 7 Max

One Bedroom Deluxe

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Balcony Spa

Bed Count 2 King Beds Maximum Occupancy 7 Max

One Bedroom Lagoon Swim-Out

Bed Count 1 King Bed Maximum Occupancy 2 Max

Silkari Lagoons Port Douglas ratings based on 409 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Silkari Lagoons Port Douglas

Everyone (174) Couples (160) Business (1) Family (72)
3 out of 5
The Staff customer service skills were excellent !!!!!!! Unfortunately the room overall cleanliness was grubby. They need to clean the rooms on a daily basis. We were there 13 nights and the room was cleaned once !!!! Not enough to maintain a good standard of cleanliness. Having direct access to the pool was FANTASTIC !!

Posted by on 20 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Hotel Manager

Thank you anonymous for your review. In making your booking you selected a weekly serviced apartment hotel rooms are serviced on a weekly basis. I am sorry this was not to your liking, but there are other options are to provide daily cleaning. Lovely to read you enjoyed the direct access to the pool, and I do trust that the room was clean for your arrival.

5 out of 5
Accommodation was fantastic and spacious. Excellent communication from front service desk, very helpful staff

Posted by on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Hotel Manager

Thanks for submitting feedback on your stay with us. We love hearing how our guests stay was. So pleased to know our staff helped make your stay enjoyable. Hope you can visit again one day.

5 out of 5
Check in was easy, accomodation fantastic. Our family of 4 had a swim up apartment. Spacious, clean and everything you need for a restful stay. Pool clean and very inviting. Highly recommend this property, we will be returning.

Posted by on 10 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Hotel Manager

So pleased to read that you and your family had an amazing holiday with us in Port Douglas. My team and I look forward to welcoming you back next time you can get away.

4 out of 5
Really enjoyed our stay here in the one bedroom apartment with plunge pool - the apartment had everything we needed for a one week stay. Loved having the private pool, although it wasn't so private as the neighbours above (x 2) can see directly into the pool area.

Posted by on 1 Dec. 2019

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Comment from Hotel Management

1 Dec. 2019 by Hotel Manager

Thanks for taking the time to submit a review, it is appreciated. Very pleased to read you enjoyed your stay and like the passivity of the plunge pool apartment. Whilst it does look to be very private, we don’t market it that way because of the reasons you’ve highlighted in your review. Thank you for staying with us.

4 out of 5

Posted by on 9 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by Hotel manager

Thank you for your review. My team and I are pleased you enjoyed your time with us and thank you for letting us know you had a great stay. We hope to see you again.

5 out of 5

Posted by on 9 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by Hotel manager

Hi, lovely to read enjoyed your time and we thank you for choosing to stay with us. We hope that on your next visit to Port Douglas we will have the opportunity to be of service to you again.

5 out of 5
The apartment that our family was allocated was roomy and very comfortable

Posted by on 2 Oct. 2019

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Comment from Hotel Management

2 Oct. 2019 by Hotel manager

Great to read you enjoyed your stay. We hope to see you again next time you visit tropical Australia

5 out of 5
Great place to stay, pools right to your door, nice gardens, large clean rooms

Posted by on 29 Sep. 2019

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Comment from Hotel Management

29 Sep. 2019 by Hotel Manager

Thanks for your review, lovely to have you stay and so pleased we were able to meet your expectations.

2 out of 5

Posted by on 22 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Hotel Manager

We are sorry we were not able to meet your expectations. If you would like to discuss your concerns with us we would welcome specific feedback so we can address our shortcomings.

3 out of 5
We stayed in the swim out room, great outdoor furniture. The room upon entering though had a very strong stale room smell. Other than that it was good.

Posted by on 1 Sep. 2019

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Comment from Hotel Management

2 Sep. 2019 by Hotel Manager

Thanks for your feedback. We would like to leave the air-conditioners running all the time but unfortunately we are unable to do so. I hope once they had been on for a while that the odor dissipated.

About the Silkari Lagoons Port Douglas

Location 2 Langley Road, Port Douglas, QLD 4877

Property Features

Silkari Lagoons Port Douglas offers its guests 6 outdoor swimming pools. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Tour/ticket assistance, barbecue grills, and a garden are also featured at the luxury Silkari Lagoons Port Douglas. This 4.5-star Port Douglas apartment is smoke free.

  • 123 guestrooms or units
  • 3 levels
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 6
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Cairns Intl. Airport (CNS) (62.6 km / 38.9 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Silkari Lagoons Port Douglas offers 123 air-conditioned accommodations with hair dryers and irons/ironing boards. Accommodations offer separate sitting areas and include day beds. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers and complimentary toiletries. Cable television is provided. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • Sitting area
  • Day bed
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Electric kettle
  • Shower
  • Housekeeping (weekly)
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 7:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 44.00 per night.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • UnionPay
  • Staffed front desk
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 41 per person (one way)
  • Airport shuttle fee per child: AUD 20.50 (one-way), (from 2 to 11 years old)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 44.00 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Lagoons
  • Oaks Lagoons Hotel
  • Oaks Lagoons Hotel Port Douglas
  • Oaks Lagoons Port Douglas
  • Oaks Lagoons Apartment Port Douglas
  • Oaks Lagoons Apartment
  • Oaks Lagoons
  • Silkari Lagoons Port Douglas Apartment
  • Silkari Lagoons Port Douglas Port Douglas
  • Silkari Lagoons Port Douglas Apartment Port Douglas

You should know

  • Silkari Lagoons Port Douglas offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.