4.2 out of 5

"Enjoyed the spa bath on the balcony and the comfortable room. Handy having microwave in room too. Staff were happy to assist with anything that I nee ... " More

By a verified traveller on Fri 31 Aug 2018

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Hotel Description

A luxury stay in Port Douglas awaits you at Oaks Lagoons. Within just a 15-minute stroll, you'll find Four Mile Beach Park and Four Mile Beach. Highlights at this property include 6 outdoor swimming pools and in-room balconies.

You can enjoy a TV with cable channels, and each apartment features WiFi, in-room massages and a ceiling fan. A fridge and a microwave make in-room dining convenient. A hairdryer, an iron/ironing board and a desk are also available. Weekly housekeeping is available.

This business-friendly apartment offers a garden, barbecues and childcare. Added amenities include WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Port Douglas property, you'll be 1.7 km (1.1 mi) from Wildlife Habitat and 4.2 km (2.6 mi) from Crystalbrook Superyacht Marina.

Hotel Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$133 per night

Three Bedroom Spa

Bed Count 2 King Beds Maximum Occupancy 6 Max

One Bedroom Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Swimout

Bed Count 1 King Bed Maximum Occupancy 5 Max

Upgrade Special, 2 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hotel Swimout

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oaks Lagoons ratings based on 391 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Lagoons

Everyone (169) Couples (155) Business (1) Family (65)
5 out of 5
Friendly helpful staff and clean rooms in good location

Posted by on 14 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Hotel Manager

Thank you for staying with us, we appreciate your business and hope we will have the opportunity to have you stay with us again next time you’re in Port Douglas.

5 out of 5
Clean, comfortable rooms and easy parking. A very relaxing stay.

Posted by on 2 Jun. 2019

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Comment from Hotel Management

2 Jun. 2019 by Hotel Manager

Thank you for your review. It was a pleasure to have you stay with us.

4 out of 5

Posted by on 15 May 2019

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Comment from Hotel Management

18 May 2019 by Hotel manager

Thanks for choosing to stay at Oaks Lagoons. We appreciate your business and hope we will have the opportunity to have you stay again.

5 out of 5
Loved the spa bath on the balcony the beds are amazing aswell as pillows

Posted by on 17 Jan. 2019

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Comment from Hotel Management

17 Jan. 2019 by Joanna

Thank you for this wonderful review. I agree that our spa rooms are fantastic and our beds are very comfortable. I am glad you had a great stay I look forward to seeing you again next time.

4 out of 5

Posted by on 27 Dec. 2018

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Comment from Hotel Management

27 Dec. 2018 by Hotel Manager

Thank you for staying with us. We appreciated your business and hope we will have the opportunity to be you hosts once again.

3 out of 5
Not as clean as would expect. Premises looking dated and tired.

Posted by on 15 Nov. 2018

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Comment from Hotel Management

20 Nov. 2018 by Hotel Manager

We are in the process of undertaking an upgrade and we are sorry there were some housekeeping issues in your room. I trust you advised reception on departure so the appropriate actions could be taken.

4 out of 5
The complex was nice - the amenity of the plunge rooms was the best feature. The need to take shuttle bus at cost to and from town centre was the least appealing factor. Good advice was provided regarding places to eat in close walking distance - but this location and proximity aspect could be a problem for anyone with mobility issues. Staff were helpful in booking tours.

Posted by on 31 Oct. 2018

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Comment from Hotel Management

3 Nov. 2018 by Hotel Manager

Wonderful to read you enjoyed the Plunge Pool Apartment. The great thing about the shuttle service is that it is a far more economical way to get around than having a hire car unless you are part of a large family. It is also a door to door service, so doesn't matter where you are going, it will take you right to where you want to go. This may not be so if you do have mobility issues and you are staying in the main street and want to go to the Marina for example and planning to walk everywhere. We would love to have you stay again next tropical break you have.

4 out of 5

Posted by on 30 Oct. 2018

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Comment from Hotel Management

3 Nov. 2018 by Hotel Manager

Thank you, pleased you enjoyed your stay with us and we hope you will choose to stay with us next time.

5 out of 5
We booked a swim out room and it was great. Check In was fantastic - with some great local knowledge. Our room was clean and neat (and the air con was already on!).

Posted by , from Cairns on 21 Oct. 2018

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Comment from Hotel Management

26 Oct. 2018 by HOTEL MANAGER

Thanks Beatrice, we loved having you stay with us. Pleased to read the room cleaning team did a great job in preparing the room for you and reception have you some information to help you get the most out of your time in the tropics. We hope to see you back again one day.

5 out of 5
Just about everything I needed was there except maybe a toaster

Posted by on 20 Oct. 2018

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Comment from Hotel Management

25 Oct. 2018 by Hotel Manager

Thanks for your feedback. Toasters have been problematic frequently setting off the smoke detector so we have put one in the BBQ areas for guests in hotel rooms to access. The $1000 per call out for false alarms caused by the toasters won the day! Thank you for staying with us.

Property Features

Oaks Lagoons offers its guests 6 the outdoor swimming pools. Public spaces have WiFi for a fee. A round-trip airport shuttle (available 24 hours) and an area shuttle are available for a fee. Tour or ticket assistance, a BBQ, and a garden are also featured at the luxury Oaks Lagoons. Self parking is free. This 4.5-star Port Douglas apartment is smoke free.

  • 123 guestrooms or units
  • 3 levels
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 6
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (62.6 km / 38.9 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Oaks Lagoons offers 123 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Rooms open to balconies. Full-sized fridge/freezers and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a shower and complimentary toiletries. This Port Douglas apartment provides wireless Internet access for a surcharge. Televisions come with cable channels. Housekeeping is offered on a weekly basis and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • Bathrooms are partially open
  • Private balcony
  • Television
  • Cable channels
  • Fridge (full size)
  • Microwave
  • Shower
  • Housekeeping (weekly)
  • Massage in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at 7 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 7 PM.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 7 AM - 7 PM.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 41 per person (one way)
  • Airport shuttle fee per child: AUD 20.50 (one-way), (from 2 to 11 years old)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 44.0 per night
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Lagoons Apartment Port Douglas
  • Oaks Lagoons Apartment
  • Oaks Lagoons Port Douglas
  • Oaks Lagoons
  • Oaks Lagoons Hotel Port Douglas

You should know

  • Oaks Lagoons offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.