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Thompson Playa Del Carmen Beach House, by Hyatt

4.5 star property
Luxury hotel on the beach, near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Thompson Playa Del Carmen Beach House, by Hyatt

Breakfast, lunch, dinner served; seafood
Front of property - evening/night
Premium bedding, minibar, in-room safe, individually decorated
Breakfast, lunch, dinner served; seafood
Terrace/patio
Reviews
8.8

Excellent

Popular amenities

  • All-inclusiveAll-inclusiveAll-inclusive
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Breakfast available
  • PoolPoolPool

Explore the area

Map
Calle 8 y Playa S/N, Zona Maritima, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal8 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Room options

View all photos for Room, 1 King Bed, Terrace, Pool View

Room, 1 King Bed, Terrace, Pool View

Room, 1 King Bed, Terrace, Pool View

10/10 Exceptional

Highlights

Terrace
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Renovated in 2016
Premium bedding
Ceiling fan
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Partial Ocean Front)

Room, 1 King Bed, Balcony (Partial Ocean Front)

Room, 1 King Bed, Balcony (Partial Ocean Front)

10/10 Exceptional

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Renovated in 2016
Premium bedding
Ceiling fan
  • 49 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace, Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Terrace, Ocean View

9.4/10 Exceptional

Highlights

Terrace
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Renovated in 2016
Premium bedding
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Oceanfront

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 King Bed, Balcony, Oceanfront

8/10 Very good

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Renovated in 2016
Premium bedding
Ceiling fan
  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 King Bed, Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Renovated in 2016
Premium bedding
Ceiling fan
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Partial Ocean View)

Junior Suite, 1 King Bed (Partial Ocean View)

Junior Suite, 1 King Bed (Partial Ocean View)

10/10 Exceptional

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Renovated in 2016
Ceiling fan
Premium bedding
  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Ocean View

9/10 Wonderful

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Renovated in 2016
Premium bedding
Ceiling fan
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Thompson Playa Del Carmen Main House, by Hyatt
Pool
All-inclusive
Pet-friendly
Free WiFi
4.4 out of 5, Excellent, (817)
The price is AU$403
for 1 night
includes taxes & fees
14 June - 15 June
Thompson Playa Del Carmen Main House, by Hyatt

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Thompson Playa Del Carmen Beach House, by Hyatt. Within steps you'll find Quinta Avenida and Playa del Carmen Main Beach within a short 5-minute stroll. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, CGrill, serves seafood and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the on-site pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas and free use of bicycles. Each morning continental breakfast is served between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 4.5-property class Downtown Playa del Carmen hotel include Playa del Carmen Maritime Terminal and Mamitas Beach.

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Quinta Alegría Shopping Mall - 7 min walk
  • Playa del Carmen Maritime Terminal - 8 min walk
  • Mamitas Beach - 9 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Cervecería Chapultepec - 3 min walk
  • Starbucks - 2 min walk
  • Fah Restaurant Bar - 2 min walk
  • Mercado 174 - 2 min walk
  • Tropical Playa del Carmen - 2 min walk

About this property

Thompson Playa Del Carmen Beach House, by Hyatt

Luxury hotel on the beach, near Playa del Carmen Main Beach
Some rates at Thompson Playa Del Carmen Beach House, by Hyatt are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). After a day at the beach, enjoy amenities at Thompson Playa Del Carmen Beach House, by Hyatt such as an outdoor pool, complimentary bicycles and a 24-hour fitness centre.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Parking is available for a fee. A complete renovation of Thompson Playa Del Carmen Beach House, by Hyatt was completed in February 2016.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 27 guestrooms or units
  • 3 levels
  • Built in 2016
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Thompson Playa Del Carmen Beach House, by Hyatt offers 27 accommodations with MP3 docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • CGrill

Things to do

  • 24-hour gym
  • Free beach club
  • Free bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 3 floors
  • Building
  • Built in 2016
  • Renovated entire property - February 2016
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per night (maximum USD 52.40 per stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 per cent
  • Resort fee: USD 34.80 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 15 to 25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 40 per pet, per night (maximum USD52.40 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

THOMPSON BEACH HOUSE Hotel
THOMPSON BEACH HOUSE Playa del Carmen
Thompson Playa Carmen Hotel
Thompson Hotel
Thompson Playa Carmen
Thompson Beach House Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Thompson Playa Del Carmen Beach House, by Hyatt?

Thompson Playa Del Carmen Beach House, by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Thompson Playa Del Carmen Beach House, by Hyatt?

As of 31 May 2024, prices found for a 1-night stay for 2 adults at Thompson Playa Del Carmen Beach House, by Hyatt on 10 June 2024 start from AU$510.6, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Thompson Playa Del Carmen Beach House, by Hyatt?

Yep, Thompson Playa Del Carmen Beach House, by Hyatt has a self car park for USD 15 per night.

Are there any beaches close to Thompson Playa Del Carmen Beach House, by Hyatt?

Yep, Thompson Playa Del Carmen Beach House, by Hyatt is a short 5-minute walk from Playa del Carmen Main Beach.

Does Thompson Playa Del Carmen Beach House, by Hyatt have a pool?

Thompson Playa Del Carmen Beach House, by Hyatt has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What makes Thompson Playa Del Carmen Beach House, by Hyatt a romantic place to stay?

Beach cabanas and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Thompson Playa Del Carmen Beach House, by Hyatt.

Does Thompson Playa Del Carmen Beach House, by Hyatt serve breakfast?

Yeah, continental breakfast is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Thompson Playa Del Carmen Beach House, by Hyatt?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Thompson Playa Del Carmen Beach House, by Hyatt?

Yep, they've got a lounge bar and an onsite restaurant that serves seafood. Pre dinner cocktails anyone?

What time are check-in & check-out at Thompson Playa Del Carmen Beach House, by Hyatt?

Check-in begins at 3:00 PM. Check-out time is noon.

Thompson Playa Del Carmen Beach House, by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 247 reviews" "
Rating 8 - Good. 36 out of 247 reviews" "
Rating 6 - Okay. 24 out of 247 reviews" "
Rating 4 - Poor. 12 out of 247 reviews" "
Rating 2 - Terrible. 9 out of 247 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Elian

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Lara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bar/Restraunt shut down! No food/drinks available
Let me first start by saying that this hotel is gorgeous and in a perfect location. However when we arrived they let us know that their restaurant and bar were shut down by the city and they lost their license so we didn't have access to any food room service or bar service while on property. This was a huge disappointment because one of the reasons why I booked this place was so that we could have poolside bar service. If the hotel had been honest about the condition and let us know before we came that they did not have food available we would have canceled the reservation and book somewhere else but I feel like they deceived us. They were also doing very noisy construction on the restaurant and bar during the day when we were laying around the pool. They also charged us a $300 deposit which seemed unnecessary because there was nowhere to spend the money. All in all it was a huge disappointment to stay at this place and I don't like being deceived.
Stayed 5 nights in Feb 2024

10/10 Excellent

Idania, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent !!
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, very clean and fresh. Though, checking in is very slow and chaotic. Nobody seems to know what they are doing. But enjoyable stay apart from the check in process
Stayed 3 nights in Feb 2024

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Avia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel! The location, the staff and the atmosphere. Everything was amazing thank you guys so much!
Stayed 2 nights in Jan 2024

8/10 Good

Monique

Stayed 3 nights in Jan 2024

4/10 Poor

Brandon

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Hyatt channeling Motel 6.
This hotel is in a great location. We have stayed here multiple times. We got a large suite for the new year and were treated like juveniles. I get that people abuse rooms but as repeat guests and loyalty rewards members you'd have thought Hyatt would have done some homework as to who was staying there.
Stayed 5 nights in Dec 2023

6/10 Okay

Cherie

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023

4/10 Poor

Heinz

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The second we were greeted we were asked for a security deposit which is not displayed in the Expedia page. We told this to the host and he behaved unprofessionally, made us late for the event we were attending and shouted over my wife and I while we were trying to solve the situation. On the second night asked housekeeping to come back later, they didn’t and asked front desk to help us out, for which they didn’t as well. The facilities are clean are beautiful with a nice access to the beach. I would recommend you consider another hotel before engaging with this one.
Stayed 3 nights in Oct 2023