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Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Where to?

Dates

September 2025

October 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub
All-inclusive
Bar
Room service

includes taxes & fees

28 Sept - 29 Sept

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Playacar Golf Club
‪18 min walk‬
Quinta Avenida
‪4 min drive‬
Playa del Carmen Maritime Terminal
‪4 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Platinum King Junior Suite Ocean Front

Highlights

Balcony or patio

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Bathrobes

50 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed

1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite

Highlights

Balcony or patio

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Separate bath and shower

50 sq m
1 bedroom
Sleeps 4
1 King Bed

Jr Suite Hacienda

Highlights

Balcony or patio

Air conditioning

Free minibar items

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Bathrobes

36 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

Good

Highlights

Balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

73 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Platinum King Junior Suite

Highlights

Balcony or patio

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Bathrobes

50 sq m
1 bedroom
Sleeps 3
1 King Bed

Select Superior Adults Only

Good

Highlights

Balcony or patio

Air conditioning

Club Lounge

Free minibar items

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

31 sq m
Sleeps 2
2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

Very good

Highlights

Balcony or patio

Air conditioning

Club Lounge

Free minibar items

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

30 sq m
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Platinum King Master Suite Ocean Front

Highlights

Balcony or patio

Air conditioning

Free minibar items

Flat-screen TV

Separate bedroom

Ceiling fan

Blackout curtains

Separate bath and shower

50 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Riviera Family King Junior Suite

Good

Highlights

Balcony or patio

Air conditioning

Free minibar items

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

53 sq m
Sleeps 5
1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

Very good

Highlights

Balcony or patio

Air conditioning

Free minibar items

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

52 sq m
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Playacar All Inclusive. You'll be 2.7 km (1.7 mi) from Xaman Ha Aviary and 3 km (1.9 mi) from Playacar Golf Club. Highlights at this beachfront property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Sandos can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Playacar property, you'll be 3.1 km (1.9 mi) from Paseo del Carmen and 3.3 km (2 mi) from Playa del Carmen Maritime Terminal.

What's nearby

Playacar Beach - 3 min walk - 0.3 km
Playacar Golf Club - 18 min walk - 1.5 km
Quinta Avenida - 4 min drive - 3.6 km
Playa del Carmen Maritime Terminal - 4 min drive - 3.6 km
Xcaret Eco Theme Park - 9 min drive - 7.7 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

‪Viva Wyndham Maya - ‬14 min walk
‪Festival Grand Buffet - ‬2 min walk
‪La Terraza - ‬14 min walk
‪Bar Arrecife - ‬12 min walk
‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sandos Playacar All Inclusive, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

819 guestrooms or units

3 levels

7 buildings

9 dining venues

3 bars by the pool

2 swim-up bars

6 bars or lounges

Conference rooms

Built in 2004

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Spa Sandos has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

21 Oct - 22 Oct

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Mini golf
Personal motorised watercraft
Playground
Sailing
Sauna
Shopping
Snorkelling
Steam room
Surfing/bodyboarding
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

22 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

3 floors
7 buildings
Banquet hall
Built in 2004
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

42-inch flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Frequently asked questions

Is parking available at Sandos Playacar All Inclusive?

Yep, Sandos Playacar All Inclusive has a free self car park.

How much does it cost to stay at Sandos Playacar All Inclusive?

As of 24 Sept 2025, prices found for a 1-night stay for 2 adults at Sandos Playacar All Inclusive on 28 Sept 2025 start from AU$422.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sandos Playacar All Inclusive?

Yep, Sandos Playacar All Inclusive is a short 4-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Sandos Playacar All Inclusive?

Yep, Spa Sandos is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as hot stone massages.

Does Sandos Playacar All Inclusive have a pool?

Yep, and guests love it! Sandos Playacar All Inclusive has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Playacar All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive features 3 poolside bars, 8 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Sandos Playacar All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Playacar All Inclusive.

Is Sandos Playacar All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Sandos Playacar All Inclusive is a hit with families.

Is there a free airport shuttle available at Sandos Playacar All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sandos Playacar All Inclusive?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at Sandos Playacar All Inclusive's 9 restaurants.

What time are check-in & check-out at Sandos Playacar All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Playacar All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Sandos Playacar All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 19-minute walk away.

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Jenina Lynn

23 June 2025

I was disappointed with some of the staff, the night shift that watches people on the beach tookour sandles then acted like they didnt understand us. We spoke with the service center snd they didnt have time to go look at lost snd found then told us they didnt have them.. it was about 80. Worth of shoes..

Stayed 7 nights in Jun 2025

2/10 Terrible

Timothy

Travelled with family

23 June 2025

Liked: Cleanliness

Disliked: Staff & service, room comfort

Do not stay here! Terrible service

Service: with a few exceptions at Guest Services (young man and older woman) it was routinely awful. Check in was painfully slow as they still do much of it by paper and stapler lol. They didn’t explain anything didn’t give you any info or help. Without a doubt the low point of the trip was the check out. JOSUE is the main reason I’m writing this review. I lost a towel card the first hour I was there, guest services said no problem they would replace it. I never followed up (my fault). At check out even though the sign says $450 mxn for lost towel card (approx $23 USD) he wanted to charge me $50USD. He said the $450 mxn is only pesos. That the credit card machine only charges USD, which is a lie because I paid the eco resort fee in pesos on my card at check in. When I refused to pay he called security and said we couldn’t leave. He was threatening to hold me hostage. I asked to speak to manager and after ten minutes of Jesus the security guy eyeing me up at one point trying to stop me from going to car, the manager removed the charge. Do yourself a favor, there are nicer resorts, better organized, better or equal food, with much better customer service. Spend your money somewhere you will be appreciated.

Stayed 3 nights in Jun 2025

2/10 Terrible

Timothy

Travelled with family

23 June 2025

Liked: Cleanliness

Disliked: Amenities

DO NOT STAY HERE! I’ve traveled to over a dozen all inclusive resorts all along Riviera Maya. The service at this resort lands it at the bottom of the list. Service: with a few exceptions at Guest Services (young man and older woman) it was routinely awful. Check in was painfully slow as they still do much of it by paper and stapler lol. They didn’t explain anything didn’t give you any info or help. Without a doubt the low point of the trip was the check out. JOSUE is the main reason I’m writing this review. I lost a towel card the first hour I was there, guest services said no problem they would replace it. I never followed up (my fault). At check out even though the sign says $450 mxn for lost towel card (approx $23 USD) he wanted to charge me $50USD. He said the $450 mxn is only pesos. That the credit card machine only charges USD, which is a lie because I paid the eco resort fee in pesos on my card at check in. When I refused to pay he called security and said we couldn’t leave. He was threatening to hold me hostage. I asked to speak to manager and after ten minutes of Jesus the security guy eyeing me up at one point trying to stop me from going to car, the manager removed the charge. Do yourself a favor, there are nicer resorts, better organized, better or equal food, with much better customer service. Spend your money somewhere you will be appreciated.

Stayed 3 nights in Jun 2025

8/10 Good

Barron

22 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property and nice staff. Food is average

Stayed 3 nights in Jun 2025

10/10 Excellent

Joe Dale

21 June 2025

Liked: Staff & service

Our stay was good, but the water pressure was low for taking showers and it was hard to get reservations for the restaurants there at the Sando's. The worst thing was the elevator was broken 😫 But overall we loved it !! 😍 love Mexico 🇲🇽

Stayed 4 nights in Jun 2025

8/10 Good

James

21 June 2025

Liked: Staff & service

Very nice budget friendly place. I really liked the pools. There was a few good things in the buffet. The beds were hard. And the showers didn't work that well. Also the AC could be colder. I could see my kids having a good time but it was a couples weekend. The staff was super friendly. Overall it was a good weekend and reasonable.

Stayed 3 nights in Jun 2025

6/10 Okay

Carrie

19 June 2025

Liked: Property conditions & facilities

Stayed 4 nights in Jun 2025

8/10 Good

Hannah, Lamar

18 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Property was larger than I've stayed at before. Compared to some of the smaller resorts I've stayed at they didn't have near the coordination of activities to participate in. No list of anything was given at checkin. Somehow your just supposed to know what they offer and when. Didn't find out till our last 2 days of some of the options and even then no hours of operation are available. We really enjoy volleyball and that was almost non-existent. I think they can do a better job with activity coordiantion and making people aware of what is available and what hours of operation are. Also pools are not cleaned very well.

Stayed 5 nights in Jun 2025

6/10 Okay

Lizett

Travelled with family, Travelled with family and small children

18 June 2025

Disliked: Amenities

We recently stayed at this resort with a group of 11 people, and unfortunately, our experience was far from what we expected. From the moment we arrived, the staff was not friendly or helpful. We were repeatedly told that many of the issues we encountered were due to it being the resort’s “low season” a poor excuse when guests are still paying full price to enjoy amenities now, not in the future. Many of the resort’s amenities were closed or unavailable, which was incredibly frustrating. The pool bar and in the kids’ pool was shut down, forcing us to leave the area and wait in long lines elsewhere just to get a drink… a major inconvenience when you’re trying to relax with children. Room service was disappointing, with the food being barely edible, and our room ran out of water multiple times. On top of that, most bartenders and waitstaff had poor attitudes and were not welcoming at all. The one bright spot during our stay was the housekeeping staff the ladies who cleaned the rooms were efficient and kept everything spotless. Also, the entertainment team by the pool deserves a big shoutout. Allan, Julie, and a young lady from Veracruz went above and beyond to make activities fun and engaging. They were the only reason we were able to enjoy any part of our time there. Sadly, this resort completely missed the mark for us. With the lack of service, attitude from staff, and limited amenities, we would not recommend it to others, and we certainly won’t be returning.

Stayed 5 nights in Jun 2025

6/10 Okay

Marcel

Travelled with family

17 June 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Very old facility with mayor maintenance isuues , elevators not working, etc mediocre food and drinks

Stayed 5 nights in May 2025

4/10 Poor

AMY

Travelled with family, Travelled with group

15 June 2025

Liked: Cleanliness

Disliked: Staff & service

I'm not one to post reviews but want people to be aware of the decline of this resort. We stayed at this property in 2010 and loved it. That's why we took our group of 11 back for our son's graduation trip. The resort was nothing like it was back then. The "family" section, which is 17 and under, is at the very front of the resort. In order to get to the beach, main pools, buffet, 3 other restaurants, and the nightly entertainment, you had to take a trolley. The trolley wait times were a joke! One day, we waited over 30 minutes for one. Our stay was Tuesday - Tuesday. Wednesday - Monday we woke with either no hot water or no cold water every single day! We complained to which we were told they were aware of the problem and was working on it. No offer to move rooms, nothing. We found the customer service, and quality of food extremely lacking. On Monday of our stay, the pool by the "family" section was filthy. It had all kinds of debris, including band-aids floating in it. I said something to the swim-up bartenders, to which they said they would call someone. We sat around the pool for 2 hours after that, and no one ever came. If you decide to stay here, I hope you have a better experience than what we did.

Stayed 7 nights in Jun 2025

10/10 Excellent

Terra R

15 June 2025

Stayed 7 nights in Jun 2025

10/10 Excellent

Dzenisa, Arnold

15 June 2025

Stayed 7 nights in May 2025

6/10 Okay

Marianne

Travelled with family

14 June 2025

The hotel itself was very clean. Staff very friendly and helpful. The beach was very dirty. The food was mid. Drinks not very good very bitter. Tasted different in every bar area.

Stayed 5 nights in Jun 2025

2/10 Terrible

Andrew John

14 June 2025

Stayed 6 nights in Jun 2025

4/10 Poor

Desiree St

Travelled with family

13 June 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Was not clean, food was the same everywhere you went and not good, children water park was closed most of the time we were there.

Stayed 5 nights in Jun 2025

4/10 Poor

Borivoje

Business traveller

13 June 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Staff is not helpful Had to wait for hours for room to be ready One of staff members tried to sell me a water on a beach ( in all inclusive hotel )

Stayed 4 nights in Jun 2025

10/10 Excellent

ryon

Travelled with family

12 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great property very big so have your walking shoes awesome beach access and allot of activity without leaving. Food best to have a reservation but there is allot of variety and would not say it was bad at all! We will travel to sandos again

Stayed 3 nights in May 2025

6/10 Okay

Rose

Travelled with family

11 June 2025

Liked: Cleanliness

After booking I emailed guest service for the room to be decorated for a birthday and that wasnt done. The first room was horrible smelled like paint or glue fumes so bad. They had to move us to a new room around 10pm cause i was unable to breathe. The restaurants are difficult to get into you need to book like 2 days in advance! I only got into 1 restaurant during my 8 day stay and they took over an hour to bring me my main course. The managers around the resort seemed grumpy but the regular staff was all friendly. Shuttle wait time was long for my kiddos we had to put alot of steps in to navigate from the family side to the buffet and beach. The property was overall maintained pools and landscaping.

Stayed 7 nights in Jun 2025

10/10 Excellent

Marvin

10 June 2025

Stayed 6 nights in May 2025

10/10 Excellent

Daniel

10 June 2025

Stayed 2 nights in May 2025

10/10 Excellent

Amanda Margarita

Travelled with family

9 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Property is very well cared for and the staff is very attentive. The property is large and the walk from room to buffet can be 15 minutes. However they will offer to upgrade you for $1000 to an ocean Front room. You can’t get a reservation at any of the restaurants because the hotel prioritizes the club level guests first. Ocean front swimming is great, pools are large and bartenders are quick. Rooms are large but outdated. Mini bar was only restocked one time for a 6 day stay . Room service items are few, but service is quick. $10 cab ride to shopping downtown.

Stayed 6 nights in Jun 2025

2/10 Terrible

Laura

Travelled with family

7 June 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

We hated it

Hufe, crowded, dirty, old. You are on your own. Get ready to waste your time sitting in a ridiculous cart to drive u around, the cart runs every 15m (super annoying).

Stayed 4 nights in Jun 2025

10/10 Excellent

Lisa

7 June 2025

Stayed 7 nights in Mar 2025

8/10 Good

Danielle De

6 June 2025

Stayed 8 nights in May 2025

Sandos Playacar All Inclusive

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View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

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View all photos for Platinum King Master Suite

Platinum King Master Suite

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View all photos for Jr Suite Hacienda

Jr Suite Hacienda

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View all photos for Hacienda One Bedroom Suite

Hacienda One Bedroom Suite

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View all photos for Platinum King Junior Suite

Platinum King Junior Suite

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View all photos for Select Superior Adults Only

Select Superior Adults Only

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View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

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View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

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View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

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View all photos for Riviera Family Queen Junior

Riviera Family Queen Junior

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Sandos Playacar All Inclusive

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