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Sandos Playacar All Inclusive

4.0 star property

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Property video
Couples treatment room(s), sauna, hot tub, steam room
View from room
Water park

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$555
includes taxes & fees
27 Mar - 28 Mar

Explore the area

View map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪18 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

8.0 out of 10
Very good
(54 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

8.2 out of 10
Very good
(96 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

7.0 out of 10
Good
(39 reviews)
  • Garden view
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | View from room

Platinum King Junior Suite

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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  • Pet-friendly
  • Parking included
  • Free Wi-Fi
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includes taxes & fees
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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Playacar All Inclusive. You'll be 2.7 km (1.7 mi) from Xaman Ha Aviary and 3 km (1.9 mi) from Playacar Golf Club. Highlights at this beachfront property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Sandos can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Playacar property, you'll be 3.1 km (1.9 mi) from Paseo del Carmen and 3.3 km (2 mi) from Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Beach - 3 min walk - 0.3 km
  • Piste Cyclable sur Paseo Xaman-Ha - 8 min walk - 0.7 km
  • Playacar Golf Club - 18 min walk - 1.5 km
  • Mayan Ruins of Playacar - 2 min drive - 2.2 km
  • Xaman Ha Aviary - 3 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬14 min walk
  • ‪rosa roja - ‬10 min walk
  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk
  • ‪Cupcake Cafe - ‬1 min walk

About this property

Sandos Playacar All Inclusive

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sandos Playacar All Inclusive, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • Built in 2004
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Spa Sandos has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Pickleball
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Is parking available at Sandos Playacar All Inclusive?

Yep, Sandos Playacar All Inclusive has a free self car park.

How much does it cost to stay at Sandos Playacar All Inclusive?

As of 26 Mar 2026, prices found for a 1-night stay for 2 adults at Sandos Playacar All Inclusive on 27 Mar 2026 start from AU$555, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sandos Playacar All Inclusive?

Yep, Sandos Playacar All Inclusive is a short 4-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Sandos Playacar All Inclusive?

Yep, Spa Sandos is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does Sandos Playacar All Inclusive have a pool?

Yep, and guests love it! Sandos Playacar All Inclusive has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Playacar All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive features 3 poolside bars, 8 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Sandos Playacar All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Playacar All Inclusive.

Is Sandos Playacar All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Sandos Playacar All Inclusive is a hit with families.

Is there a free airport shuttle available at Sandos Playacar All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sandos Playacar All Inclusive?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at Sandos Playacar All Inclusive's 9 restaurants.

What time are check-in & check-out at Sandos Playacar All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Playacar All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Sandos Playacar All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 19-minute walk away.

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 561 out of 1408 reviews
Rating 8 - Good. 360 out of 1408 reviews
Rating 6 - Okay. 219 out of 1408 reviews
Rating 4 - Poor. 140 out of 1408 reviews
Rating 2 - Terrible. 128 out of 1408 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, amenities
Our recent stay was excellent. The food was awesome with such a wide variety of foods to choose from at the buffet. The food was very good at the à la cart restaurants that we went to. The beach was awesome and very relaxing. The only negative is that the rooms could definitely use some love. The employees were awesome as well. We signed up and became Royal Elite members on this trip and were very impressed with the extras that come with that. They truly make you feel like you part of the family. Thank you to everyone at Sandos. My sister and I will be there at the end of January. We look forward to seeing you all soon. 😊
Stayed 7 nights in Dec 2025

2/10 Terrible

Jake mitchell

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2025

10/10 Excellent

Tom

Great spot
Stayed 2 nights in Dec 2025

10/10 Excellent

Jose Ferney

Stayed 9 nights in Nov 2025

10/10 Excellent

UMUT

Liked: Cleanliness, amenities, property conditions & facilities
Beach, food and everything was great
Stayed 7 nights in Nov 2025

6/10 Okay

Berenice

Stayed 7 nights in Nov 2025

10/10 Excellent

Larisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice, beautiful paradise!
Stayed 7 nights in Nov 2025

6/10 Okay

Bonnie

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

MAYRA

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and cleaning and lobby staff was very friendly. Some of the staff at restaurants or bars not so much but overall the stay was nice. My only feedback is the train system. My suggestion would be for a line to be created for those that have arrived first to ride the train. The current system put those who are vulnerable not be able to ride the train and have to wait for the next. Right now its like survival of the fittest to ride the train.
Stayed 5 nights in Nov 2025

10/10 Excellent

Enedina

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service !!! Clean
Stayed 3 nights in Nov 2025

4/10 Poor

maria, Fort Worth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
went for my birthday , with more family they got upgraded and i didnt , i got a good room but room was hot , A/C wasnt working well . But we made the best of it
Stayed 4 nights in Nov 2025

10/10 Excellent

Timothy Keith

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful, staff was excellent. The rooms were very nice and cleaned daily. I love the many options of food. Plenty of great activities to do throuout the day.
Stayed 7 nights in Nov 2025

6/10 Okay

Douglas

Travelled with partner
Liked: Cleanliness
Water pressure was terrible. Entertainment was not great
Stayed 4 nights in Sep 2025

10/10 Excellent

Jeremy Jason, Salem

Stayed 5 nights in Nov 2025

8/10 Good

Cristina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
10 for room being spotless, spacious, AC worked good. Staff was really nice, alot of water parks for kids and beautiful beach..definitely a kid friendly hotel. 5 - I was disappointed at the food. I could not get a reservation for a la carta restaurants..i had to go to guest service to get only 1 so we ate at the buffets during my entire stay. Buffets have a huge variety but it still gets old to eat at the same place everyday.
Stayed 4 nights in Nov 2025

6/10 Okay

Rita

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The restaurants could be much better. If you don’t make a reservation week before will be buffet every day. Don’t like
Stayed 5 nights in Nov 2025

4/10 Poor

Georgina, Las Cruces

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check in was slow. The lady was distracted when checking us in she accidentally charged incorrectly for my airport transportation- had to re pay when checking out. Could not get any reservations to Brazilian steak house or other restaurants. They should guarantee everyone atleast one lunch or dinner at the restaurants. Dont just let the greedy over eaters book all the reservations. My son had fun pools were good. I hate the whole towel card nonsense. Room service is slow to not existing- they built a new hotel and I’m sure service will be slower. They should focus on expanding checkin and making more restaurant reservations available…beach was nice clean…tip the folks who work there!
Stayed 4 nights in Nov 2025

2/10 Terrible

Kathy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The overall stay was not great at all! Cockroachs and black mold in both of the rooms I stayed in (I had to switch rooms on the day of the wedding) impossible to get reservations for any restaurants. Unfortunately I will not be going back. Really disappointed :( The staff did their best to accommodate my family and I. A big shout out to Maria, Zyanya and Andrea. They went above and beyond!
Stayed 6 nights in Nov 2025

6/10 Okay

Yuli Stefanny Barbosa

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Cucarachas en la pieza
Stayed 5 nights in Nov 2025

4/10 Poor

WENDY, El monte

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff at the buffet and bars were very nice. The food at the buffet was good. Rooms are in need of repairs. Outdoor property is very well kept however the rooms are the complete opposite. We booked 3 rooms. Could not get a restaurant reservation during our 6 day stay. We had water leaks under the sink and the toilet. The check in staff not friendly. We won’t be going back.
Stayed 6 nights in Nov 2025

10/10 Excellent

Maria, Semmes

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was good , the phone in the room didn’t work , air conditioning in the room was not working efficiently .the place is beautiful and staff friendly.
Stayed 5 nights in Nov 2025

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facilities are beautiful, the service is excellent, and it has the most beautiful beach I've ever seen.
Family Pool
Beaches Games
Aqua park
Nights events
Stayed 3 nights in Nov 2025

8/10 Good

Dawn

Stayed 5 nights in Nov 2025

10/10 Excellent

Marina-Rae

Travelled with family
We had a great experience. Friendly and help full staff great food…beautiful room
Stayed 7 nights in Nov 2025

8/10 Good

Noah

Travelled with group
Liked: Cleanliness, amenities
I visited with two friends in our 30s for 5 nights in November and stayed in the Riviera Family . Weather was cool but comfortable, and no sargassum! Sandos is a fun, good-value resort if you want to relax, swim, eat, drink, and use it as a base for Playa or Tulum excursions. If you expect super high luxury-level food or service, it may not be for you, but we felt we got our money’s worth. I'd go back. Buffet was good and huge, all sorts of variety of cuisine including fresh fruits. I loved fresh custom sushi and made to order omelets. We tried three restaurants; they were more special, but weren’t exactly 5-star. The shows were good, but especially the “Heart of Mexico” performance—don’t miss it! The Disco was just okay - if night life is your thing, this might not be the best. 5th Ave was a quick ~$7 taxi ride or about a 40-minute walk. The resort is in a controlled-access area, but you can come and go via taxi or with a hotel wristband. The resort is large, so expect lots of walking from the family section though it helped offset all we ate! We preferred the family pool near the haciendas—it was quieter, had better Wi-Fi, and the nearby Ocean Riviera spot made food and drinks easy. Staff were friendly and helpful all over. Samantha, the Expedia customer concierge was especially fantastic and helped our group a lot when minor issues arose! I’d book through Expedia again for the value of the special concierge service. Ramon at the Ocean Riviera bar was also great.
Stayed 5 nights in Nov 2025