Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
Luxury property on the beach, with 6 outdoor pools

Photo gallery for Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club
1 bedroom, premium bedding, down duvets, free minibar
Aerial view
Lobby
Beach/ocean view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
The current price is AU$504
includes taxes & fees
24 June - 25 June

Explore the area

Map
307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO, 77712
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪23 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Two Bedroom Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
Down duvet
  • 101 sq m
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
Down duvet
  • Ocean view
  • 102 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
Down duvet
  • Ocean view
  • 484 sq m
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

Luxury Junior Suite Ocean Front

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
Down duvet
  • Ocean view
  • 319 sq m
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
Down duvet
  • Ocean view
  • 92 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Separate bedroom
Down duvet
  • Ocean view
  • 102 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort. You'll be 10.6 km (6.6 mi) from El Tinto Golf Course and 17.3 km (10.7 mi) from Ventura Park Cancun. Highlights at this all-inclusive property include 12 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The restaurant, Zen, serves Asian cuisine. With 4 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Business amenities include 8 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. Each morning free full breakfast is offered between 7:00 AM and 11:30 AM. .With a stay at this 5-property class Puerto Morelos property, you'll be 20.8 km (12.9 mi) from Puerto Morelos Town Square.

What's nearby

  • Moon Palace Golf Club - 15 min drive - 11.2 km
  • Puerto Morelos Beach - 21 min drive - 17.8 km
  • Petempich Bay - 23 min drive - 14.7 km
  • Ventura Park Cancun - 24 min drive - 21.4 km
  • Puerto Morelos Town Square - 25 min drive - 21.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬16 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬1 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬19 min drive

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury property on the beach, with 6 outdoor pools
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 10 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 1005 guestrooms or units
  • 9 levels
  • 12 dining venues
  • 4 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 10 bars or lounges
  • 2 coffee shops
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 10 bars/lounges
  • 12 restaurants
  • 2 coffee shops/cafes
  • 3 poolside bars
  • 3 swim-up bars
  • 4 beach bars
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Beaux Arts architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Frequently asked questions

What is the cancellation policy at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

As of 11 June 2025, prices found for a 1-night stay for 2 adults at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort on 24 June 2025 start from AU$497.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

The closest beach to Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is Delfines Beach (14.9 km).

Is there a spa on site at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Yep, there is an onsite spa at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yep, and guests love it! Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort features 4 beach bars, 6 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

Is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is a hit with families.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort serve breakfast?

Yep, free full brekkie is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

No, Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Relax with a coldie at the 4 beach bars, 3 poolside bars or 10 lounge bars, and grab a meal at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort's 12 restaurants.

What time are check-in & check-out at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

No, pets and service animals are not allowed.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 861 out of 1799 reviews
Rating 8 - Good. 427 out of 1799 reviews
Rating 6 - Okay. 226 out of 1799 reviews
Rating 4 - Poor. 131 out of 1799 reviews
Rating 2 - Terrible. 154 out of 1799 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Melissa, Puyallup

Stayed 6 nights in Feb 2025

10/10 Excellent

Michelle Lea

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent, clean, staff great, excellent layout of the property, nicer beach than expected. The only complaint really if I had: the Italian resto the food wasn’t great and because it’s so big different staff members are around but they send you to many differents desks/or people to see if you have questions or problems. Not very organized. But honestly one of the best trips.
Stayed 7 nights in Mar 2025

2/10 Terrible

Jayden

Stayed 3 nights in Mar 2025

8/10 Good

Heena

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff at the restaurants were very busy and overworked They forgot the orders and got wring orders Sometimes couldn’t understand us too
Stayed 4 nights in Mar 2025

6/10 Okay

Hilary

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

6/10 Okay

Lavalprit

Stayed 5 nights in Mar 2025

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Daniel at Customer Service was amazing for getting things coordinated for us. Dianna (customer service) went above and beyond! And my favourite poolside server Francsico! All 3 made the trip perfect!
Stayed 5 nights in Feb 2025

10/10 Excellent

Meenakshi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property is good but just meant for people staying at dc room. They won't consider your request to deliver more than 3 water bottle in room service. I had severe issue of migraine from mangrove plant. But they said we can't change the rooms. Front seat staff is quite rude. They were not their to listen any of your issue. So zero star for that. I just revived because of Expedia guest service available at front desk. Excellent service by them. Wish can give more than 5 stars. They not only change my room, provided help to celebrate my parents wedding anniversary. Special names to thanks are Krystal and Sara. Wonderful people they came specially in room to check on me. Both were too nice to talk and deal with. Every little thing has been cared of by them. If I will be back, just came by booking with Expedia only.
Stayed 7 nights in Mar 2025

10/10 Excellent

Brenda, Colusa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great butlers Eliu and Gonzalo
Stayed 7 nights in Feb 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely ideal for our 8-year-old! From the exciting daily and nightly entertainment to the thrilling array of waterslides, everything was spot on. Plus, our incredible butlers, Abril and Clarisa, made the experience even more unforgettable.
Stayed 5 nights in Mar 2025

4/10 Poor

Alana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our only saving grace on this vacation was Krystel, our Expedia agent. She was incredible, really went above and beyond to help us when my husband got food poisoning from the resort. She was lovely and I give Krystel 5 stars.
Stayed 5 nights in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The property was a nice location and the ammeneities were excellent for kids. However, services were not optimal AT ALL! Food at buffet was decent. Elevators stopped working. Activities for family was GOOD.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tammy lynn O'Quinn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. The beach is clear from rocks. The serving staff are so sweet. The rooms are nice. Alejandro, Alexis and Perla were our favs! They were so friendly and accommodating in every way. Really made our trip memorable. The resort has theme nights but they had a silent disco which was so boring. So many ppl out and just sitting around with no music for those who were not a part of the disco. Other than that, it was great. The cave dinner was a highlight for us but the resort is not all-inclusive. You have to pay for that and other things such as bowling, trampoline, laser tag etc… the crocodile is free tho hehe kids love that!
Stayed 7 nights in Feb 2025

6/10 Okay

CAROLINA

Liked: Staff & service, property conditions & facilities
Nice hotel but terrible logistics, it’s impossible to reserve to a restaurant, if you want a pool chair you have to get it before 7:00 am if not it’s impossible to get one! The pool area is not big enough for the amount of visitors! You have people offering you deals all day everywhere you go!
Stayed 7 nights in Mar 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very clean, good service/staff. Hard time getting chairs at pool and beach, but we weren’t out very early to try. Restaurants stayed very busy, mostly booked up. But buffet and bars/a la carts options were easy, good, and quick.
Stayed 4 nights in Feb 2025

8/10 Good

Amir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed all the facilities a lot except the foods in a la carte restaurants. They were not bad at all but they didn't match the other facilities including buffet.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jason

Stayed 3 nights in Mar 2025

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. Not too big but not too small. I will definitely go back!
Stayed 6 nights in Mar 2025

10/10 Excellent

Michael Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jr Suite Ocean View Room was excellent.
Stayed 4 nights in Feb 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

Joel Aruljit

Stayed 6 nights in Feb 2025

10/10 Excellent

Aura Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous resort and staff.
Stayed 3 nights in Mar 2025

4/10 Poor

Christopher Peter

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Poor communication about activities, dining options, etc. Poor layout. Poor knowledge and/or consistency between staff.
Stayed 6 nights in Feb 2025

10/10 Excellent

Sundeep

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 4 nights in Feb 2025

8/10 Good

Stacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't expecting the expectation of tips for everything
Stayed 6 nights in Feb 2025