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Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

3.5 star property

Photo gallery for Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

Indoor pool, open 8:00 AM to 9:00 PM, pool loungers
Hallway
50-inch Smart TV with digital channels, TV, Netflix
Luxury Penthouse | Living area
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$70
includes taxes & fees
27 Apr - 28 Apr

Explore the area

View map
Calle 2 Norte entre Avenida 30 y 35, Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Studio, Kitchen

Deluxe Studio, Kitchen

Deluxe Studio, Kitchen

  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Luxury Penthouse

Premium bedding, down duvets, in-room safe, individually decorated

Luxury Penthouse

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Luxury Penthouse

Luxury Penthouse

Luxury Penthouse

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

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About the area

Playa del Carmen

This apartment puts you in the heart of Playa del Carmen, within just a 10-minute stroll of popular attractions like Playa del Carmen Main Beach and Quinta Avenida. .Apartment is individually decorated and features Smart televisions with digital channels, along with free WiFi, a coffee/tea maker and a ceiling fan. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. Premium bedding and a down duvet invite a good night's rest. A TV, Netflix and a safe are also available. Weekly housekeeping is available. .Enjoy the indoor swimming pool, gym, sauna and pool loungers. Other amenities include luggage storage and a lift. There's also the convenience of free self parking.
View more Apartments in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 9 min walk - 0.8 km
  • Central Square - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪Merchant Carnitas - ‬3 min walk
  • ‪Sushi Tokio - ‬2 min walk
  • ‪Asadero El Pollo - ‬3 min walk
  • ‪Aguas Frescas - ‬2 min walk
  • ‪Los Hijos De La Birria - ‬4 min walk

About this property

Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) offers its guests an indoor pool, a sauna, and a fitness centre. Self parking is free.

This 3.5-star Playa del Carmen apartment is smoke free.

  • 10 guestrooms or units
  • Poolside lounge chairs
  • Front desk (limited hours)
  • Storage area for luggage
  • Lift
  • No smoking on site
This apartment offers 10 air-conditioned accommodations with a safe and coffee/tea makers. This individually decorated and furnished accommodation includes desks. Beds feature down duvets and premium bedding. Accommodation at this 3.5-star apartment has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower.

This Playa del Carmen apartment provides complimentary wireless Internet access. 50-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a weekly basis.

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Property amenities

Pool/Spa

  • Indoor pool
  • Pool loungers
  • Sauna

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Toaster

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • Heated bathroom floor
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Heated floor

Entertainment

  • 50-inch Smart TV with digital channels
  • Netflix
  • Streaming services

Laundry

  • Laundromat nearby

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Weekly housekeeping

Location highlights

  • In the city centre
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 10 units
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, debit cards and cash. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned.

Property Registration Number EEC170518JC8

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Palmarena by Nah Hotels

Frequently asked questions

What is the cancellation policy at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

As of 4 Apr 2026, prices found for a 1-night stay for 2 adults at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) on 27 Apr 2026 start from AU$70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

Yep, Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) has a free self car park.

Are there any beaches close to Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

Yep, Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) is a short 8-minute walk from Playa del Carmen Main Beach.

Does Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) have a pool?

Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 9:00 PM.

Is there a free airport shuttle available at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

No, Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) does not offer an airport shuttle service.

What time are check-in & check-out at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

No, pets and service animals are not allowed.

Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 64 out of 121 reviews
Rating 8 - Good. 32 out of 121 reviews
Rating 6 - Okay. 12 out of 121 reviews
Rating 4 - Poor. 7 out of 121 reviews
Rating 2 - Terrible. 6 out of 121 reviews

8.4/10

Cleanliness

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Jane

Travelled with family
Spacious units, fine for a night. No longer quite to the standards in the photos.
Stayed 1 night in Dec 2025

8/10 Good

Teresa

Stayed 3 nights in Dec 2025

8/10 Good

Jovan

Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Stayed 6 nights in Dec 2025

8/10 Good

Yunied, miami

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
El staff super atento. El apartamento estaba un poco sucio, algunas cucarachas.
Stayed 6 nights in Dec 2025

8/10 Good

Susan

The kitchen had the bare necessities. Our suite was different than the pictures, it was a disappointment, we noticed the suite on the web was available, Palo confirmed we could use it. We had a lot of problems with the internet and Palo spent a lot of time fixing them.
Stayed 14 nights in Nov 2025

10/10 Excellent

slavisa

Stayed 6 nights in Nov 2025

10/10 Excellent

MINSOO

Stayed 1 night in Nov 2025

4/10 Poor

Amber

Stayed 2 nights in Nov 2025

6/10 Okay

Victor

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
If you are looking for somewhere clean and cheap to lay your head this place is just that. It was very clean, spacious, and newly remodeled, under ground parking and walking distance to quinta Avenida and public beach. Downside was no washer or dryer, ran out of water to shower, pools are cold.
Stayed 6 nights in Oct 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean. you can walk to downtown only 10 min and free parking.
Stayed 5 nights in Aug 2025

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The cleaniness in the rooms was zero and the rooms smelt awful we had to change hotels after the first night because the smell was unbearable. I don't understand how this hotel is open to rent to the public.
Stayed 6 nights in Aug 2025

10/10 Excellent

Marta Leticia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is walkable distance to beach and Calle 5. It is a safe area. Everything was great and look forward for another stay here on our next vacation.
Stayed 7 nights in Jul 2025

4/10 Poor

Maria Isabel

Travelled with family
Disliked: Cleanliness, room comfort

Limpieza 0/10

Fue una reserva de último minuto y afortunadamente tuvimos donde dormir, sobre el sitio hotels este hotel tiene una puntuación de 9. Agradecemos inmensamente al administrador por su amabilidad. Sin embargo al ingresar al apartamento todo estaba en muy mal estado, el aseo de cada habitación, baños, cocina, duchas fue extremamente deficiente, salpicaduras de sustancias desconocidas por doquier, muebles manchados y pegajosos de lo que parecía ser grasa, refrigerador con restos de líquidos secos en el interior grifería llena de restos de crema dental y la lista seguiría. Pasamos esa noche ahí por necesidad debido a que mi reserva en otro hotel fue incumplida. Toda una descepcion que se sumó en nuestro primer día en la rivera maya.
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The pool and the pivate roof top pool. Washe and dryer
Stayed 3 nights in Jun 2025

10/10 Excellent

Grecia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, safe parking, pool availability and very clean.
Stayed 6 nights in Jun 2025

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel family friendly.
Stayed 6 nights in Jun 2025

6/10 Okay

Lena

Liked: Cleanliness

Good location

We arrived 4 hours before check in time and the gentleman working the front desk was extremely kind to let us into our room early. I give them a 5 star for that. The room was ok. Problems with water pressure and minimal hot water. We stayed on the side where there is an adjacent night club and it was very loud at night.
Stayed 7 nights in Mar 2025

8/10 Good

dennis, st.louis

Liked: Cleanliness, amenities, property conditions & facilities
Very good place
Stayed 14 nights in Feb 2025

8/10 Good

erich charles

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The only thing I didn’t like was the smell as you entered the apartment,foul,came from the sink.it went away when we put the stopper in.otherwise,great place,we made it into home.staff was great,miss the guys at the office already.would stay here again,location was good.
Stayed 15 nights in Jan 2025

10/10 Excellent

Serge

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice little place, closed to downtown (walking distance) good staff, felt safe
Stayed 11 nights in Dec 2024

10/10 Excellent

Paola

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location.
Stayed 7 nights in Dec 2024

6/10 Okay

Natalia

Liked: Cleanliness, property conditions & facilities
Close to all entertainment in the city

10/10 Excellent

Olivia

Liked: Cleanliness, room comfort

Comfortable and convenient

Spacious and comfortable, was a convenient place to stay for a very good price
Stayed 1 night in Oct 2024

10/10 Excellent

Edmo De La

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, room comfort
Stayed 3 nights in Aug 2024