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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Property class: 5 and above

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

A large resort with multiple swimming pools, a beach area, and a view of the ocean.
Creator video - submitted by Sallytrubella Travel Shop
A spacious restaurant with high ceilings, hanging spherical light fixtures, and a checkered floor pattern.
A large hotel with multiple floors, a beachside location, and a pool area.
A spacious restaurant with brick walls, wooden tables and chairs, and hanging light fixtures.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • All-inclusive
  • Spa
  • Free airport shuttle
  • Parking included
The current price is AU$974
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪8 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪8 min drive‬
  • Place, Dr. Alfredo Barrera Marin Botanical Garden
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Swim-up Oceanfront Pool Deck Level King Suite

A modern bedroom with a bed, bedside tables, a chair, and a mirror.

Swim-up Oceanfront Pool Deck Level King Suite

  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Room

  • Garden view
  • 54 sq m
  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Room

  • 54 sq m
  • Sleeps 5
  • Free Wi-Fi

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

A hotel room with a bed, a sofa, a dining table, and a small kitchen area.

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

A hotel room with a bed, a sofa, a dining table, and a TV displaying the Nickelodeon Hotels & Resorts logo.

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Oceanfront (SWIM-UP KING)

A hotel room with a bed, a sofa, a dining table, and a small kitchen area.

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(91 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

A hotel room with two beds, a large window, and a view of the pool.

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

A hotel room with two beds, a large window, and a view of the pool.

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

8.0 out of 10
Very good
(7 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

A hotel room with a bed, a sofa, a dining table, and a TV displaying the Nickelodeon Hotels & Resorts logo.

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(66 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Big Kahuna Suite

A modern outdoor lounge area with seating options, including a green wicker chair and lounge chairs, overlooking a clear blue ocean.

Big Kahuna Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Lair Suite

A modern living room with a sofa, a TV, and a unique wall mural.

Lair Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Pineapple Suite

A brightly colored bedroom with a bed, artwork on the wall, and a SpongeBob-themed nightstand.

Pineapple Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Connecting Rooms, Oceanfront (SWIM-UP)

A hotel room with two beds, a small table with a tray of breakfast, and artwork on the walls.

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

A hotel room with two beds, a small table with a tray of breakfast, and artwork on the walls.

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

A hotel room with two beds, a large window, and a view of the pool.

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds
  • Free Wi-Fi

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. You'll be 10.8 km (6.7 mi) from Maroma Beach. Highlights at this all-inclusive hotel include 6 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at Náay Spa can include deep-tissue massages, aromatherapy and mani/pedis along with access to the sauna and steam room. Spend the day at the beach and enjoy the on-site free water park, outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. There's also free self parking, along with the convenience of a free airport shuttle. .Within a 20-minute drive of this 5-property class Playa del Carmen hotel, attractions include Cirque du Soleil Boutique at Vidanta Riviera Maya and Puerto Morelos Beach.

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 8 min drive - 6.7 km
  • Playa Paraiso Golf Course - 8 min drive - 7.1 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 9 min drive - 8.8 km
  • Sanctuary of Hope and Time Capsule - 9 min drive - 8.8 km
  • Monumento Ruta de los Cenotes - 10 min drive - 9.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

  • ‪Ile De France - ‬19 min drive
  • ‪El Pajarito - ‬16 min drive
  • ‪Trattoria D'Gulio - ‬19 min drive
  • ‪Snake Bar At Iberostar Maya - ‬14 min drive
  • ‪Heaven Bar - ‬13 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2021
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Náay Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™
  • GOOD BURGER™
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

Property Registration Number 005-007-002510/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

What is the cancellation policy at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of 23 Aug 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on 1 Sept 2026 start from AU$974, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive has a free self car park.

Are there any beaches close to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

The closest beach to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is Maroma Beach (7.5 km).

Is there a spa on site at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, Náay Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a pool?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with Frette Italian sheets, deep soaking tubs and memory foam beds.

What makes Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive a romantic place to stay?

Couples spa treatments and romance packages, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive.

Is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and children's slippers in the guestrooms, it's no surprise that Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day.

Is there a bar or restaurant at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive has 6 restaurants.

What time are check-in & check-out at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, pets and service animals are not allowed.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 745 out of 1259 reviews
Rating 8 - Good. 223 out of 1259 reviews
Rating 6 - Okay. 121 out of 1259 reviews
Rating 4 - Poor. 69 out of 1259 reviews
Rating 2 - Terrible. 101 out of 1259 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Maria G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice resort. The staff are really nice and super clean
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Dontae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in May 2026
Verified review

8/10 Good

Dresilla

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and the resort was beautiful
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Jenaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun & family oriented
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

ANGELICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT FOR CHILDREN
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything so much! We had an amazing time. Will definitely be back!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Rooms and staff were great
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property . Wonderful staff. My grandkids loved it..
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids had a blast! Water park is awesome! Food was great as well with a lot of variety
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Giovanshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing. All the staff were super kind and very helpful. The food was pretty good. My favorite was the Yacht Club. They had something to do every day and night! Anything we wanted/needed, all we had to do was ask.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service. The food in the park is subpar. Big improvement in internal transportation. Night shows need refreshment.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Latia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was lovely and great customer service down to the transportation
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service good food
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very worth it for the kids.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Diego

We had a fantastic experience in this resort. Every single detail is carefully designed to make kids have the time of their lives, and parents . Special applause to the food in all the restaurants (delicious, full of options for all tastes)
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all helpful and kind! The facilities were well kept and clean. One of the best trips yet.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

ALMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing. A hotel for kids that partents enjoy 1000%
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Angelique Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Ana Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Valencia

Liked: Cleanliness, amenities, property conditions & facilities
Staff and amenities were great. We did have a stale smell in our room.
Water Park
We got slimed!
Dinner on the beach
Stayed 3 nights in Feb 2026