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Aparthotel

Casa Luca

3.0 star property

Photo gallery for Casa Luca

A hotel room with a large bed, a TV mounted on the wall, a dining area with a table and chairs, and a kitchen area.
A dining area with a glass table surrounded by wicker chairs, a potted plant, and a view of greenery through a window.
A modern kitchen with a dining area, wooden flooring, and large windows with curtains.
A cozy living area with a sofa, wall art, a lamp, and a bookshelf.
A compact living space with a kitchenette, dining area, and a sofa with a side table.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space
  • Breakfast available
The current price is AU$98
includes taxes & fees
29 July - 30 July

Explore the area

View map
Calle 26 Norte entre Avenida 10 y 20, N'142 MZ84 LT21A, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Place, Mamitas Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

A hotel room with a bed, a wardrobe, and a sliding glass door leading to a balcony.

Apartment, 1 Bedroom

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Studio Suite, 2 Bedrooms

A hotel room with a bed, a wooden ladder, and a mirror on the wall.

Family Studio Suite, 2 Bedrooms

  • 65 sq m
  • Sleeps 5
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Studio, 1 King Bed with Sofa bed

A modern living room with a sofa, dining table, and chairs. There is a TV, a plant, and a painting on the wall.

Superior Studio, 1 King Bed with Sofa bed

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Penthouse, 1 King Bed with Sofa bed

A hotel room with a neatly made bed, two bedside lamps, and a decorative swan towel.

Penthouse, 1 King Bed with Sofa bed

  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Economy Studio

A modern bedroom with a bed, bedside table, and a small desk with a lamp. There is a refrigerator and a white cabinet with patterned tiles above it.

Economy Studio

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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6.0 out of 10, 1 review
The price is AU$787
includes taxes & fees
28 July - 29 July
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About the area

Playa del Carmen

At Casa Luca you'll be within just a 10-minute stroll of popular attractions like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi. .Each apartment is shared and features a balcony or patio, a flat-screen TV and a desk. A kitchenette comes equipped with a fridge and a stovetop, and a minibar provides refreshments. Nice touches to enhance your stay include free toiletries and premium bedding. Housekeeping is available once per stay. .At the aparthotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas and coffee/tea in a common area. Local cuisine breakfast is available daily between 7:00 AM and 11:30 AM. There's also the convenience of airport pick-up service. .Within a 20-minute walk of this 3-property class Downtown Playa del Carmen aparthotel, attractions include Mamitas Beach and Playacar Beach.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Central Square - 10 min walk - 0.8 km
  • Mamitas Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Trattoria del Centro - ‬1 min walk
  • ‪Pizza Renzo - ‬2 min walk
  • ‪Wings Factory - ‬1 min walk
  • ‪La Vaca Gaucha - ‬3 min walk

About this property

Casa Luca

As a guest of Casa Luca, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. The business-friendly Casa Luca also features coffee/tea in common area, express check-in, and express check-out. You'll have access to the outdoor pool at a partner property.

This 3-star Playa del Carmen aparthotel is smoke free.

  • 13 guestrooms or units
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • No smoking on site
  • Bar or lounge
Casa Luca offers 13 shared accommodations with air conditioning, minibars and free toiletries. Rooms open to balconies or patios. This individually furnished accommodation includes desks. Beds feature premium bedding. Accommodation at this 3-star aparthotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. An iron/ironing board and hairdryers can be requested. Housekeeping is provided once per stay.

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Interior
Antera Hotel & Residences
Downtown Playa del Carmen
  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,061 reviews
The price is AU$130
includes taxes & fees
6 July - 7 July
Antera Hotel & Residences

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Refrigerator

Dining

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Minibar

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Outdoor areas

  • Balcony/patio
  • Terrace

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Smoke-free property

Services and conveniences

  • Housekeeping available once per stay
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Tour and ticket assistance

Things to do

  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 13 units
  • Individual furnishings
  • Shared accommodation

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 10 for adults and from USD 8 for children
  • Airport shuttle fee: USD 67 per vehicle
  • Nearby parking fee: USD 10 per day (98 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Casa Luca Apartment Playa del Carmen
Casa Luca Apartment
Casa Luca Playa del Carmen
Casa Luca Aparthotel
Casa Luca Playa del Carmen
Casa Luca Aparthotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Casa Luca?

Casa Luca offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Luca?

As of 30 June 2026, prices found for a 1-night stay for 2 adults at Casa Luca on 29 July 2026 start from AU$98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Casa Luca?

Yep, Casa Luca is a short 7-minute walk from Playa del Carmen Main Beach.

Does Casa Luca have a pool?

Casa Luca has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

What makes Casa Luca a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Casa Luca.

Does Casa Luca serve breakfast?

Sure does, local cuisine brekkie is served daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Casa Luca?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Casa Luca?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Luca?

No, pets are not allowed.

Casa Luca Reviews

Reviews

6.0
Rating 10 - Excellent. 3 out of 26 reviews
Rating 8 - Good. 7 out of 26 reviews
Rating 6 - Okay. 8 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 6 out of 26 reviews

6.8/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Isaac

Liked: Amenities
Decent for a quick stay
Verified

2/10 Terrible

Katie

Disliked: Amenities, communication
I didn’t end up staying… there’s no communication with the owner. Upon arrival, the outside looks abandoned, a local showed us the entrance. There’s no one in the reception area, however, a family member of the owner (Sandra) was there and she helped contact the owner so that we could get in the room. Sandra had to use WD40 so that we could be able to lock and unlock the unit… There’s only one visible ac unit and it wasn’t sufficient to cool the entire unit, so I booked another room at a different hotel. Once we communicated this, we were later told that there was a “hidden” unit in the bedroom. Worst experience I’ve had, especially when you’re trying to show your partner a nice time for their birthday. Not to mention, there’s no pool as advertised in the amenities.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lima

Liked: Cleanliness, amenities, property conditions & facilities, communication
Viajo mucho y pocas veces encuentro un lugar que combine tan bien calidez y comodidad. En Casa Luca me sentí bienvenida desde el primer momento. Todo tiene mucho estilo, la energía del lugar es tranquila y eso hizo que realmente pudiera desconectarme. Para mí, lo más valioso fue sentir que había gente disponible y amable sin ser invasiva. Esa mezcla lo convierte en un alojamiento único.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Clari

Liked: Cleanliness, amenities, property conditions & facilities, communication
Casa Luca me sorprendió en todos los sentidos. Las habitaciones son amplias, limpias y con todos los detalles que necesitas para estar cómoda, desde buena iluminación hasta camas súper cómodas. La ubicación es ideal: cerca de la playa y de los lugares principales. El ambiente es muy tranquilo, perfecto para descansar después de recorrer Playa del Carmen.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

rafael

Liked: Cleanliness, room comfort, communication

Gracias

Satisfecho
Stayed 1 night in Jan 2022
Verified

2/10 Terrible

Ulises

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, communication
Aun con la reservación me cancelaron mi estadía, espero no me hagan el cargo por algo que no pude utilizar
Stayed 1 night in Nov 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Buen lugar, excelente ubicación a pocas cuadras de la quinta avenida y de la playa, todo estuvo bien, lo único que no me gustó esque son muchas escaleras y para subir maletas si esta pesadito, pero en gral me agrado el lugar.
Stayed 6 nights in Apr 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely HORRIFIC hotel with no communication at all. I was locked outside for almost an hour and couldn't even get in. The appliances are rusty, the room looks NOTHING like this, and is completely different inside.There are much cheaper places for better value in Playa . Whatever you do do not stay here Also there is no staff on site at all ever for anything. They don't answer the phone when you want a refund- HORRIBLE PLACE!
Stayed 2 nights in Apr 2021
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There is a restaurant on the first floor, I stayed on second floor, couldn't sleep because of the noise, you can hear every word of people dinning, you can also hear your next door neighbor snoring, so clear, even washing their teeth or using their bathroom and every word they talked. Many other issues too. I'm not difficult, I stayed in many places, never wrote a bad review and I usually don't complain but this place was too bad. Price is average for the area, is not a matter of cost.
Stayed 6 nights in Mar 2021
Verified

6/10 Okay

Shay

Liked: Cleanliness
Disliked: Amenities
So there were a few false advertisements that made this place a 3/5 star! 1. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa 2. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other rooms,fine after being stranded at the airport because the shuttle was not authorized I had to wait 2.5 hours for the cleaning women to finish cleaning,place was very comfortable, tidy. My room had a sewage stench to it so I kept my door closed until night time. It was from pumping no So there were a few false advertisements that made this place a 3/5 star! 1. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa 2. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other ro doubt (there’s a restaurant down stairs) 2. The
Stayed 4 nights in Aug 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
This property is a small boutique hotel close to 5th Avenue! It is an old property with room situated on three floors, and a narrow stairway to enter the small reception area. It is located over a restaurant, which does become quite noisy in the evenings, and when they start dragging tables & chairs along the floor when opening and closing! The room was quite spacious, however the amenities are very dated, and quite sparse. The shower is not very good, and only provided about 2 minutes of hot water and then it was cold. The microwave in the room stopped working after 3 days in the room (only used to heat water for a coffee). The air conditioning was not functioning on the first night, but this was explained to me, and the following day the maintenance guy was coming to repair it.! The young receptionist that checked me in was very polite & courteous, and was available if required. For a budget hotel this property is "OK", but there are many other accommodations of better standard located close to this area.
Stayed 7 nights in Jan 2020
Verified

4/10 Poor

Cinthia

Liked: Staff & service
Disliked: Amenities
Loud. Beds were rock hard. WiFi wasn’t always working. Cable went out a couple of times. Pillows and cushions were smelly. The man in charge was nice.
Stayed 11 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room for a great price right by 5th Avenue and the beach
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very well situated, very clean and totally cheap. Big refrigerator, 2 burners, small sink. But it’s a 2 stars, not a 3. Only 2 minutes worth of hot water. No towels at check in, needed to No hangers. The unit 201 is very very dark, but I’m pretty sure the higher levels are brighter. Not soundproof at all, bring earplugs. Above a lively restaurant, amazing flamenco dancer and guitar player on Friday nights. Fatima the hostess was lovely.
Stayed 7 nights in Jan 2019
Verified

6/10 Okay

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities
La ubicación es muy buena. La limpieza del lugar es mala, los sillones huelen mal, el refrigerador, las manijas de las puertas y las sillas estaban pegajosas, cuando quise hacer check out tuve que esperar mas de dos horas a que llegara alguien. En las noches hay mucho ruido en el cuarto, porque al lado hay un restaurante.
Stayed 4 nights in Jan 2019
Verified

4/10 Poor

Rylee

Liked: Room comfort
Disliked: Cleanliness, staff & service

do NOT stay here

I was very disappointed with Casa Luca.Upon arrival, we were told we could not check into the room we originally booked (the penthouse) because the current tenants wanted to stay another night. We had to stay in another room and then move the next day. They gave us a ticket for a free breakfast down the street to accommodate us.The penthouse was pretty bare and needs maintenance. The bathroom smelled like raw sewage constantly so we had to keep the door shut. The hot water was consistent and good. On our second to last night, our neighbors next door told us that they had been robbed in the middle of the night. Their passports, money, and computers were stolen out of the room while they slept. They left later that day. I awoke the next morning to a female hotel worker walking into my room WHILE I was sleeping at 8:40 am. I asked her what she was doing and she told me to it was time to checkout. (She spoke no English) I told her I was not due to check out until the next morning and she left. Even if I was supposed to checkout (which I was not) check out is not until 12 o'clock. My other complaint was that we had a back patio. The door was jammed shut and could not be locked or opened. We asked for the key and never got it. However, the door did crack open enough for a ton of ants to come in under which we then found in our bed. You get two towels for your entire stay. The wifi was not great either, it only worked when sitting outside or in the front room.
Stayed 2 nights in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
I rented the penthouse top floor. Overall it was okay. Would rent again but rather rent elsewhere. Pros: - cute appartment with basic kitchenette - tv in living and bedroom - great location. 1 minute from 5th ave walking zone, 5min from beach - no cockroaches Cons: - great location right in the center but that comes with loud music and party noise at night - no elevator - no speak English - slow WiFi, poor connectivity. Only had WiFi at the entrance, lost connection inside the room - no daily housekeeping. Every 3 days only or extra charge. Had to purchase toiletpaper myself after two days. - not very clean. Found hairs that are not mine everywhere. Avoid looking under your sheets or be horrified. - room floods with water when it rains. Puddle of water at the entrance every time it rains
Stayed 7 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than a 5 minute walk to 5th Avenue. Very clean and had a homey feel. Loved it for our first stay in Mexico.
Stayed 4 nights in Dec 2018
Verified

6/10 Okay

Verified traveller

Casa luca review

The place is above a restaurant, so it is loud at night. The service is good and kind, also the room service. We booked for 4 nights, and then we booked for 2 more nights. The place is good what so ever. Not a perfect place but cheap, you get high value for your money
Stayed 4 nights in Sep 2018
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location the staff was very attentive and helpful. Nice restaurant on the first floor. Very confortable room. I will definitely recommend this place and will book this place next time I come to Playa del Carmen.
Stayed 3 nights in Jul 2018
Verified

6/10 Okay

Nicki

Liked: Cleanliness, staff & service, room comfort

Prisvärt med bra läge

Hotellet låg bra till och personalen var mycket trevlig och hjälpte oss att bära väskorna upp för alla trappor. Har man rörelsehinder eller är äldre så kan det vara bra att veta att det är väldigt många trappor upp och ingen hiss. Wifit i vårt rum var tyvärr jätte dåligt, vilket var ett minus och receptionen var obemannad mer eller mindre hela vår vistelse. Det var dock fina stora rum och väldigt prisvärt!
Stayed 1 night in Jul 2018
Verified

2/10 Terrible

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La Peor Experiencia en un Hotel

Muy mala experiencia NO RECOMIENDO ESTE HOTEL A NADIE...llegamos el dia de chek in como a la 1 pm y no encontramos a nadie en la repcepción, aparecio una camarera y nos dijo que habia que esperar hasta las 3 pm. Nos toco dejar las maletas como en una sala de espera , la supuesta recepcion queda en un segundo piso y no hubo nadie que nos ayudara con las maletas, nos fuimos a almorzar y llegamos como a las 4 pm igual nuestras maletas estaban en esa sala y nadie que nos entregara nuestras habitaciones...hasta el dia que salimos del hotel (dos noches 3 dias era la reserva)nunca nos hiceron el registro, no hiceron aseo de las habitaciones habia prometido eatacion de agua y cafe y tampaco lo hubo. Para completar para acceder al hotel hay una puerta en el primer piso y nos toco varias veces que estaba con llave y hasta que no aparecio otro huesped que nos abriera no pudimps entrar.. PESIMO SERVICIO NUESTRA PEOR ESTADIA EN UN HOTEL.
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Diane

Stayed 1 night in Nov 2025
Verified

2/10 Terrible

René

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Feb 2022
Verified

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2018