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Hotel MX portal maya

3.5 star property
Boardwalk/promenade hotel with 2 restaurants and 24-hour front desk

Photo gallery for Hotel MX portal maya

Outdoor pool
1 bedroom, premium bedding, in-room safe, desk
View from property
Buffet
Superior Suite, 1 Bedroom

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool
  • Pet-friendly
The current price is AU$95
includes taxes & fees
19 June - 20 June

Explore the area

Map
Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪18 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Highlights

Balcony
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • 60 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, premium bedding, in-room safe, desk

Junior Suite

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed
Separate bedroom
Ceiling fan
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Superior

1 bedroom, premium bedding, in-room safe, desk

Room Superior

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Family Suite -6 Guests- Superior

View from property

Family Suite -6 Guests- Superior

  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

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About the area

Playa del Carmen

Hotel MX portal maya places you in the centre of Playa del Carmen, steps from Quinta Alegría Shopping Mall and within a short 5-minute stroll of Quinta Avenida. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and a bar/lounge. .The buffet restaurant, La Ceiba, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning buffet breakfast is served between 7 AM and 11:00 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 3.5-property class Downtown Playa del Carmen hotel include Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk - 0.0 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk
  • ‪La Parrilla Playa - ‬2 min walk
  • ‪Suerte de Churro - ‬1 min walk

About this property

Hotel MX portal maya

Boardwalk/promenade hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel MX portal maya. You'll have access to the health club at a partner property.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 38 guestrooms or units
  • 2 dining venues
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
Hotel MX portal maya offers 38 air-conditioned accommodations with a safe and an iron/ironing board. Rooms open to balconies. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, Spanish

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: USD 8 to 20 for adults and USD 5 to 20 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • La Ceiba

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 13 per pet, per night, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.96 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 8 to 20 for adults and USD 5 to 20 for children
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 13 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aspira Hotel Beach Club Tukan
Aspira Hotel Beach Club
Hotel MX portal maya Hotel
Aspira Hotel Playa del Carmen
Hotel MX portal maya Playa del Carmen
Hotel MX portal maya Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel MX portal maya?

Hotel MX portal maya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel MX portal maya?

As of 18 June 2025, prices found for a 1-night stay for 2 adults at Hotel MX portal maya on 19 June 2025 start from AU$90.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel MX portal maya?

Yep, Hotel MX portal maya is a short 6-minute walk from Playa del Carmen Main Beach.

Does Hotel MX portal maya have a pool?

Hotel MX portal maya has an outdoor pool.

What makes Hotel MX portal maya a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel MX portal maya.

Does Hotel MX portal maya serve breakfast?

Yep, buffet breakfast is served daily between 7 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel MX portal maya?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel MX portal maya?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel MX portal maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel MX portal maya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 48 out of 127 reviews
Rating 8 - Good. 33 out of 127 reviews
Rating 6 - Okay. 25 out of 127 reviews
Rating 4 - Poor. 13 out of 127 reviews
Rating 2 - Terrible. 8 out of 127 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jazmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 6 nights in Jul 2024

6/10 Okay

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here and we had a great time! CONS: - no elevator - water takes a little while to get hot - pillows super firm (we had to beat them each night to help soften them) PROS: - this place is QUIET! - super walkable to go partying/dining - SAFE! Security posted outside
Stayed 4 nights in May 2024

8/10 Good

Jeffrey, Lakewood

Liked: Staff & service
Older hotel, with no elevator. Swimming pool very small and worn out (needs new tile work and flooring) for the most part clean, good location and friendly and helpful staff.
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
No fridge
Stayed 1 night in Feb 2024

10/10 Excellent

chern

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in PDC for the money
Stayed 1 night in Jan 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great place for a couple of days.

Great staging area out of Playa del Carmen to go to Cozumel, Chichen Itza. Very convenient to all the touristy shops and eateries. A bit noisy at night sometimes since it is by a small mall. Great staff that wants to make sure your needs are met.
Stayed 4 nights in Dec 2023

8/10 Good

Chern

Stayed 2 nights in Nov 2023

2/10 Terrible

Mario

Stayed 1 night in Nov 2023

8/10 Good

Felipe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has no elevators, and they originally gave me a room in the third floor. This time I traveled with my two kids that are under five years old. After talking to them, they were able to accommodate me to the second floor, which was nice of them. Overall, if you’re going to travel to Cancun, December is the time to go. Thank God this place has air-conditioning because most of the time we spent it in our room. Also, one thing I wish they had was a mini refrigerator. But overall staff was nice. It was a quiet and clean hotel.
Stayed 4 nights in Aug 2023

8/10 Good

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar, perfecta ubicación, queda todo cerca, el precio es justo así que vale totalmente la pena.
Stayed 2 nights in May 2023

10/10 Excellent

Christian

Stayed 1 night in Feb 2023

8/10 Good

sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aspira was delightful! What a sweet place, perfectly located near the pedestrian walkway, shops, cafes and the beach. I would definitely stay there again.
Stayed 7 nights in Feb 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Great location, nice staff, clean, confortable.
Stayed 1 night in Jan 2023

6/10 Okay

Maria

Travelled with partner
Liked: Amenities, property conditions & facilities
Very centric. They make you wear a bracelet even though is not an all inclusive. Only one key is provided and is on the bracelet so that person needs to be letting others in the room. There is no elevator. No fridge or microwave in the room forcing you to be eating out your whole trip.

10/10 Excellent

Archie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super polite and very helpfull.
Stayed 4 nights in Mar 2022

8/10 Good

Claire

Liked: Cleanliness, staff & service
Location is excellent
Stayed 21 nights in Feb 2022

6/10 Okay

Ana

Travelled with family
Disliked: Staff & service, room comfort

I wanted to love it.

I should have listened to other reviews and just booked somewhere else. To start the customer service is horrible, if you don’t like your job just don’t work there. Then I got charged a hundred US dollars more because I had an extra person, although I asked for double beds and had proof. The pictures are not what you actually get and the beach club part is literally a joke. Be prepared to pay extra for that part per person per day. Now the the actual rooms, the bed is hard, pillows are lumpy but the size is not bad and the balcony was very roomy, we did like that. The room had lots of nats flying around, don’t know what that’s about. The plus side to this hotel was that it was cheap for what we needed ( we were fully booked of excursions) until they bumped it a hundred bucks. Otherwise it’s not worth it at all. It was really close to Quinta Avenida if you like that sorta thing. I wish it had turned out great but they did leave a bad taste in my mouth, like literally, their water to shower or wash your hands was so gross almost worse than ocean water. While showering it’s impossible to not get a taste even if very minimal and it’s really bad. We brushed our teeth with water bottles.
Stayed 5 nights in Jan 2022

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Great stay close to everything

Hotel was pretty nice, very close to la quinta avenida next all the bars, restaurants, nightclubs, and beach clubs. Saff is super nice, they upgraded our room from a double to a quadruple for a very decent rate
Stayed 2 nights in Dec 2021

10/10 Excellent

kayser

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great place for solo or couple. Service was great and everyone very communicative. I wish they would told us the pool was closed before booking but other than that everyone was perfect
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Normal

Normal
Stayed 2 nights in Feb 2021

4/10 Poor

David, Canada

Disliked: Staff & service, amenities
Phone did not work, balcony door did not lock and front door deadbolt did not work. Frequent power outages Charged me USD30 extra to allow my friend who was staying at a different hotel to come to my room for a drink Screaming children from 0700 to 2300 Ended up leaving after one night
Stayed 2 nights in Nov 2020

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

conveniently located

Aspira hotel is conveniently located steps from bustling 5th street but is quiet and the staff are responsive and the building is secure safe and clean.
Stayed 1 night in Sep 2020

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Right on 5th Avenue!

Beautiful room pretty much right on 5th Avenue! Loved my little enclosed balcony and the set up of the room. Great staff, would definitely stay again!
Stayed 3 nights in Sep 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
Unfriendly desk staff especially morning. Adults only but children everywhere. Unclean water. Occassional hot water. Obligatory wearing of identification bracelets throughout stay.
Stayed 9 nights in Feb 2020