See all properties
Save

Hotel MX portal maya

3.5 star property

Photo gallery for Hotel MX portal maya

Outdoor pool
Reception
A corner with two wicker chairs and a table, a window with a view of a building with a sign reading 'QUINTA ALEGRIA Shopping Mall.'
A hotel room with a bed, a sofa, a small table, and a glass partition.
A hotel room with two beds, a desk with a phone and a water bottle, a TV on the wall, and a window with a view.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View map
Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, QROO, 77710
  • Place, Quinta Alegría Shopping Mall
    ‪1 min walk‬
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Room Superior

Premium bedding, in-room safe, desk, laptop workspace

Room Superior

  • 45 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Family Suite -6 guests- Superior

Premium bedding, in-room safe, desk, laptop workspace

Family Suite -6 guests- Superior

  • 60 sq m
  • Sleeps 6
  • Free Wi-Fi

View all photos for Deluxe room, 1 cama

A hotel room with a large bed, two bedside tables, a teal accent wall, and a window with curtains.

Deluxe room, 1 cama

8.2 out of 10
Very good
(12 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 Bedroom

A hotel room with two beds, a desk with a phone, an air conditioning unit, and a ceiling fan.

Superior Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe room, 2 camas

Deluxe room, 2 camas

Deluxe room, 2 camas

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds OR 2 Double Beds
  • Free Wi-Fi

View all photos for Basic Room

A hotel room with two beds, a desk, a chair, an air conditioning unit, and a television on the wall.

Basic Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed OR 2 Queen Beds
  • Free Wi-Fi

You may also like

Ad
2 outdoor pools, pool loungers

Hilton Cancun, an All-Inclusive Resort

43.7 km from Playa del Carmen
  • On private beach
  • Pool
  • All-inclusive
  • Pet-friendly
8.6 out of 10, Excellent, 3,214 reviews
The price is AU$834
includes taxes & fees
15 July - 16 July
Hilton Cancun, an All-Inclusive Resort

About the area

Playa del Carmen

Hotel MX portal maya places you in the centre of Playa del Carmen, steps from Quinta Alegría Shopping Mall and within a short 5-minute stroll of Quinta Avenida. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The buffet restaurant, La Ceiba, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. There's also the convenience of an airport shuttle. .Places within a 15-minute walk of this 3.5-property class Downtown Playa del Carmen hotel include Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Central Square - 6 min walk - 0.6 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Aldo's - ‬2 min walk
  • ‪Euro Grill - ‬2 min walk

About this property

Hotel MX portal maya

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel MX portal maya.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 38 guestrooms or units
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel MX portal maya offers 38 air-conditioned accommodations with a safe and an iron/ironing board. Rooms open to balconies. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains.

Similar properties

Presidential Suite | Private kitchen
Casa Kaoba Hotel & Suites
Playa del Carmen
  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
4.1 out of 5, Very good, 933 reviews
The price is AU$82
includes taxes & fees
25 July - 26 July
Casa Kaoba Hotel & Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 13 per pet, per night, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25 per stay
  • Pet fee: USD 13 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aspira Hotel Beach Club Tukan
Aspira Hotel Beach Club
Hotel MX portal maya Hotel
Aspira Hotel Playa del Carmen
Hotel MX portal maya Playa del Carmen
Hotel MX portal maya Hotel Playa del Carmen

Frequently asked questions

Are there any beaches close to Hotel MX portal maya?

Yep, Hotel MX portal maya is a short 6-minute walk from Playa del Carmen Main Beach.

Does Hotel MX portal maya have a pool?

Hotel MX portal maya has an outdoor pool.

What makes Hotel MX portal maya a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel MX portal maya.

Is there a free airport shuttle available at Hotel MX portal maya?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel MX portal maya?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel MX portal maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel MX portal maya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 52 out of 134 reviews
Rating 8 - Good. 34 out of 134 reviews
Rating 6 - Okay. 26 out of 134 reviews
Rating 4 - Poor. 13 out of 134 reviews
Rating 2 - Terrible. 9 out of 134 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Great location, nice staff, clean, confortable.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente eelation quamity-price and ideal for goimg with your family and pet.
Stayed 1 night in Apr 2025
Verified

8/10 Good

sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aspira was delightful! What a sweet place, perfectly located near the pedestrian walkway, shops, cafes and the beach. I would definitely stay there again.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

chern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in PDC for the money
Stayed 1 night in Jan 2024
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort

Great place for a couple of days.

Great staging area out of Playa del Carmen to go to Cozumel, Chichen Itza. Very convenient to all the touristy shops and eateries. A bit noisy at night sometimes since it is by a small mall. Great staff that wants to make sure your needs are met.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here and we had a great time! CONS: - no elevator - water takes a little while to get hot - pillows super firm (we had to beat them each night to help soften them) PROS: - this place is QUIET! - super walkable to go partying/dining - SAFE! Security posted outside
Stayed 4 nights in May 2024
Verified

8/10 Good

Jeffrey

Liked: Staff & service
Older hotel, with no elevator. Swimming pool very small and worn out (needs new tile work and flooring) for the most part clean, good location and friendly and helpful staff.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Maria

Liked: Amenities, property conditions & facilities
Very centric. They make you wear a bracelet even though is not an all inclusive. Only one key is provided and is on the bracelet so that person needs to be letting others in the room. There is no elevator. No fridge or microwave in the room forcing you to be eating out your whole trip.
Verified

8/10 Good

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has no elevators, and they originally gave me a room in the third floor. This time I traveled with my two kids that are under five years old. After talking to them, they were able to accommodate me to the second floor, which was nice of them. Overall, if you’re going to travel to Cancun, December is the time to go. Thank God this place has air-conditioning because most of the time we spent it in our room. Also, one thing I wish they had was a mini refrigerator. But overall staff was nice. It was a quiet and clean hotel.
Stayed 4 nights in Aug 2023
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
No fridge
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

MARTHA ALICIA

Liked: Cleanliness, staff & service, amenities
Personal muy amable, un hotel modesto con las 3b, destaco el excelente desayuno.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities
Todo perfecto
Stayed 8 nights in Feb 2026
Verified

2/10 Terrible

Carlos Alberto

Liked: Cleanliness, staff & service, amenities
La plataforma de reservaciones no dio solución a la falta de desayunos durante nuestra estancia a pesar de que ese servicio se contrato y se incluyo en el cobro.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

CESAR

Liked: Cleanliness
Disliked: Amenities
La regadera muy mala, no había nadie al hacer check out y tuvo que venir una persona de otro hotel a realizarlo, el lavabo tapado, el baño muy incómodo con una esquina que le pusieron justo frente a la regadera, este hotel ha decaído desde que le cambiaron de nombre de Aspira a este nuevo, tenía más categoría antes
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Habitacion limpia, con todos sus servicios. Proceso de Check in y check out muy agil.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general un hotel cómodo en sus habitaciónes, un elevador estaría genial
Stayed 1 night in Jun 2025
Verified

8/10 Good

Leonardo Daniel

Liked: Cleanliness, staff & service, amenities
Mi viaje fue en familia tenía dudas sobre el ruido de la fiesta pero no escuché nada no sé si tuve suerte o es así siempre.Bien en general.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

JEAN

Buena atencion y ubicación
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

tommaso

Liked: Cleanliness, staff & service, property conditions & facilities
Stanza molto ampia e luminosa,pulizie impeccabili,hanno soddisfatto tutte le nostre richieste, colazione strepitosa, struttura TOP
Stayed 15 nights in Feb 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es cómoda y práctica la cercanía de todos los puntos de interés
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Rolando

Liked: Cleanliness, property conditions & facilities, room comfort

Vacaciones

Buen hotel, buena ubicación.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Yarixenia

Liked: Cleanliness, staff & service, property conditions & facilities

Centrico y acogedor

Lugar centrico cerca de las mayores atracciones del área caminando. Solo hace falta un elevador.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa del Carmen después de Cozumel

Es un buen hotel, buena ubicación, muy cerca de la 5ta avenida, de renta de carros, de restaurantes, supermercados y de la estación de autobuses ADO. Habitación amplia y cómoda. No tiene ascensor.
Stayed 4 nights in Nov 2024