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Alila Mayakoba by Hyatt

Property class: 5 and above

Photo gallery for Alila Mayakoba by Hyatt

Restaurant
Room
A room with a bed, a small table, a ceiling fan, a view of the beach, and a hot tub.
A modern living room with a sofa, coffee table, and artwork on the wall.
A beach resort with multiple bungalow-style accommodations, a sandy shoreline, and palm trees.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
The current price is AU$791
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
Carretera Federal Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪18 min walk‬
  • Place, Maroma Beach
    ‪14 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite (Lagoon Area, with Plunge Pool)

View from room

Suite (Lagoon Area, with Plunge Pool)

  • Lagoon view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Lagoon Area)

Room

Room, 2 Double Beds (Lagoon Area)

  • Lagoon view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Lagoon Area)

View from room

Room, 1 King Bed (Lagoon Area)

  • Lagoon view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Beach Area, with Plunge Pool)

View from room

Suite (Beach Area, with Plunge Pool)

  • Lagoon view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Beach Area)

Room

Room, 2 Double Beds (Beach Area)

  • Lagoon view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Beach Area)

View from room

Room, 1 King Bed (Beach Area)

  • Lagoon view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio, Ocean View (with Plunge Pool)

View from room

Signature Studio, Ocean View (with Plunge Pool)

  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room

Room, 2 Double Beds

  • Lagoon view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

  • Lagoon view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Accessible, Lagoon View (Skyview w/ Plunge Pool, Access Shwr)

Room

Suite, Accessible, Lagoon View (Skyview w/ Plunge Pool, Access Shwr)

  • Lagoon view
  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Lagoon Area)

View from room

Suite (Lagoon Area)

  • Lagoon view
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Lagoon Area with Plunge Pool)

Room

Room, 1 King Bed (Lagoon Area with Plunge Pool)

  • Lagoon view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (w/ Plunge Pool)

View from room

Suite, Ocean View (w/ Plunge Pool)

  • Ocean view
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Beach Area)

View from room

Suite (Beach Area)

  • Lagoon view
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

View from room

Room, 1 King Bed, Ocean View

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Room

Room, 2 Double Beds, Ocean View

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Lagoon Skyview, w/ Plunge Pool)

Room

Suite (Lagoon Skyview, w/ Plunge Pool)

  • Lagoon view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Studio, Beachfront (with Plunge Pool)

Room

Signature Studio, Beachfront (with Plunge Pool)

  • Ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Alila Mayakoba by Hyatt. You'll be 1.2 km (0.8 mi) from El Camaleón Mayakoba Golf Course and 8 km (5 mi) from Maroma Beach. Highlights at this beachfront resort include 4 restaurants, 2 outdoor swimming pools and a private beach. .A pampering day can include deep-tissue massages and hot stone massages. The restaurant, Chef’s Atelier, serves Mexican cuisine. The resort's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the 24-hour gym, Hot tub, sauna and pool cabanas. Plus you'll find free Wi-Fi in public areas, free use of bicycles and laundry facilities. Each morning full breakfast is served between 7:00 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free beach shuttle. .Sights within a 20-minute drive of this 5-property class Playa del Carmen resort include Quinta Avenida and Mamitas Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • El Camaleón Mayakoba Golf Course - 18 min walk - 1.5 km
  • Maroma Beach - 14 min drive - 10.9 km
  • Quinta Avenida - 15 min drive - 10.9 km
  • Mamitas Beach - 15 min drive - 10.9 km
  • Xcaret Eco Theme Park - 29 min drive - 21.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪Festival - ‬6 min drive
  • ‪Beach Bar - ‬7 min drive
  • ‪El Charro - ‬6 min drive
  • ‪Jaal-Ha - ‬7 min drive
  • ‪Don Isi Mexican Restaurant - ‬6 min drive

About this property

Alila Mayakoba by Hyatt

Some rates at Alila Mayakoba by Hyatt are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at Alila Mayakoba by Hyatt, and enjoy summer activities such as snorkelling and kayaking.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a health club, a hot tub and a steam room. Self parking and valet parking are free. A complete renovation of Alila Mayakoba by Hyatt was completed in February 2026.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 182 guestrooms or units
  • 3 levels
  • 4 dining venues
  • Conference rooms
  • 66736 sq ft of conference space
  • 6200 sq. m of conference space
  • Built in 2016
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
Alila Mayakoba by Hyatt offers 182 air-conditioned accommodations with minibars (stocked with some free items) and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 50-inch flat-screen televisions come with cable channels and pay-per-view films.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Playa del Carmen resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages and Swedish massages.

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  • Pool
  • Spa
  • All-inclusive available
  • Pet-friendly
4.6 out of 5, Wonderful, 1,000 reviews
The price is AU$694
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11 AM for a fee: USD 35 for adults and USD 18 for children
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • Couples/private dining

Restaurants on site

  • Alisio
  • Casa Amate
  • Chef’s Atelier
  • Na
  • Ninguno Taqueria

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach yoga
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Golf
  • Hot tub
  • Kayaking
  • Sauna
  • Snorkelling
  • Steam room

Family friendly

  • 2 outdoor pools
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • 66,736 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Magnifying mirror
  • No lift
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Built in 2016
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Renovated entire property - February 2026
  • Some LED lighting used

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per night, plus a deposit of USD 100 per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 35 for adults and from USD 18 for children
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Property Registration Number 009-025-000895/2026

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Frequently asked questions

What is the cancellation policy at Alila Mayakoba by Hyatt?

Alila Mayakoba by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Alila Mayakoba by Hyatt?

As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at Alila Mayakoba by Hyatt on 2 Nov 2026 start from AU$791, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Alila Mayakoba by Hyatt?

Yep, Alila Mayakoba by Hyatt has a free self car park and free valet parking.

Are there any beaches close to Alila Mayakoba by Hyatt?

The closest beach to Alila Mayakoba by Hyatt is Maroma Beach (8 km).

Is there a spa on site at Alila Mayakoba by Hyatt?

There's no onsite spa, but this property does offer services like Swedish massages.

Does Alila Mayakoba by Hyatt have a pool?

Alila Mayakoba by Hyatt has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Alila Mayakoba by Hyatt?

Alila Mayakoba by Hyatt features a private beach, 2 outdoor pools and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Alila Mayakoba by Hyatt a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Alila Mayakoba by Hyatt.

Is Alila Mayakoba by Hyatt family-friendly?

You bet! With amenities such as 2 outdoor pools and a private beach, as well as free infant beds in the guestrooms, it's no surprise that Alila Mayakoba by Hyatt is a hit with families.

Does Alila Mayakoba by Hyatt serve breakfast?

Sure does, full brekkie is served daily between 7:00 AM and 11 AM.

Is there a free airport shuttle available at Alila Mayakoba by Hyatt?

No, Alila Mayakoba by Hyatt does not offer an airport shuttle service.

Is there a bar or restaurant at Alila Mayakoba by Hyatt?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Alila Mayakoba by Hyatt?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Alila Mayakoba by Hyatt?

Furry friends are welcome at Alila Mayakoba by Hyatt, with food and water bowls on offer.

Is there a golf course on site at Alila Mayakoba by Hyatt?

There is a golf course next to Alila Mayakoba by Hyatt.

Alila Mayakoba by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 8 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.
Stayed 9 nights in May 2026