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Hilton Phoenix Resort at the Peak

4.0 star property
Family-friendly resort with 7 outdoor pools and 2 hot tubs

Photo gallery for Hilton Phoenix Resort at the Peak

7 outdoor pools, pool umbrellas, pool loungers
Ballroom
Meeting facility
Lobby
Presidential Suite, 1 King Bed (Agave Suite)

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast available
  • Bar
The current price is AU$321
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
7677 N 16th St, Phoenix, AZ, 85020
  • Place, Arizona Biltmore Resort - Links Course
    ‪5 min drive‬
  • Place, Arizona Biltmore Country Club
    ‪6 min drive‬
  • Place, Biltmore Fashion Park
    ‪6 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Accessible

7.4 out of 10
Good
(18 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub (Agave, Mobility & Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Accessible, Bathtub (Agave, Mobility & Hearing)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Agave, Roll-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible (Agave, Roll-in Shower)

8.4 out of 10
Very good
(9 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ambassador, Agave)

Suite, 1 King Bed (Ambassador, Agave)

Suite, 1 King Bed (Ambassador, Agave)

7.8 out of 10
Good
(15 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 82 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Agave)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed (Agave)

8.0 out of 10
Very good
(87 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Bathtub (Agave)

LCD TV, iPod dock

Room, Accessible, Bathtub (Agave)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds (Agave)

Suite, 2 Queen Beds (Agave)

Suite, 2 Queen Beds (Agave)

8.0 out of 10
Very good
(110 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Agave Suite)

Presidential Suite, 1 King Bed (Agave Suite) | Living area

Presidential Suite, 1 King Bed (Agave Suite)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed

8.2 out of 10
Very good
(184 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

8.0 out of 10
Very good
(132 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 51 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Ambassador)

Suite, 1 King Bed (Ambassador)

Suite, 1 King Bed (Ambassador)

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 82 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Phoenix

A family-friendly stay in Phoenix awaits you at Hilton Phoenix Resort at the Peak. You'll be 3.8 km (2.4 mi) from Phoenix Mountains Preserve and 4.2 km (2.6 mi) from Arizona Biltmore Resort - Adobe Course. Highlights at this resort include 7 outdoor swimming pools, 2 hot tubs and a full-service spa. .A relaxing visit to Tocasierra Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The family restaurant, Hole-in-the-Wall, serves American cuisine and is open for breakfast, lunch and dinner. Slim Picken's is the resort's own bar. Enjoy the free water park, gym, lazy river and sauna. 49814 square feet (4628 square metres) of event facilities include 32 meeting rooms and a conference centre. Other amenities include Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning full breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this Camelback East resort include Grand Canyon University and Phoenix Convention Center.
View more Resorts in PhoenixOpens in a new window

What's nearby

  • Arizona Biltmore Resort - Links Course - 5 min drive - 4.2 km
  • Arizona Biltmore Country Club - 6 min drive - 5.3 km
  • Biltmore Fashion Park - 6 min drive - 4.9 km
  • Grand Canyon University - 13 min drive - 12.1 km
  • Camelback Mountain - 24 min drive - 14.3 km

Getting around

  • Montebello-19th Ave Station - 8 min drive
  • Sky Harbor International Airport (PHX) - 15 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Aunt Chiladas Squaw Peak - ‬5 min walk
  • ‪Thirst Quenchers Poolside at Squaw Peak Resort - ‬4 min walk
  • ‪Arizona American Italian Club - ‬14 min walk
  • ‪Full Moon Izakaya - ‬17 min walk

About this property

Hilton Phoenix Resort at the Peak

Family-friendly resort with 7 outdoor pools and 2 hot tubs
Hilton Phoenix Resort at the Peak offers its guests a full-service spa, a complimentary water park, 7 outdoor swimming pools, and 2 hot tubs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

Event space at this resort measures 49814 square feet (4628 square metres) and includes a conference centre. A children's pool, a health club, and a sauna are also featured at the family-friendly Hilton Phoenix Resort at the Peak. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix resort.

  • 432 guestrooms or units
  • 4 levels
  • 2 buildings
  • 49814 sq ft of conference space
  • 4628 sq. m of conference space
  • Built in 1977
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hilton Phoenix Resort at the Peak offers 432 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. LCD televisions come with premium cable channels. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Tocasierra Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and thalassotherapy. The spa is open daily.

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Hilton Phoenix Tapatio Cliffs Resort
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4.3 out of 5, Excellent, 2,154 reviews
The price is AU$338
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 19 for adults and USD 8.75 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Hole-in-the-Wall
  • Slim Picken's

Things to do

  • 2 hot tubs
  • 7 outdoor pools
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32 meeting rooms
  • Computer station
  • Conference centre (49,814 square foot of space)

Outdoors

  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1977
  • Communal living room
  • Designated smoking areas
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 75 per stay)
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.40 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • Phone calls
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 19.00 for adults and from USD 8.75 for children
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD75 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Squaw Pointe
Hilton Squaw Resort
Pointe Hilton Squaw Peak
Pointe Hilton Squaw Peak Phoenix
Pointe Hilton Squaw Peak Resort
Pointe Hilton Squaw Peak Resort Phoenix
Pointe Squaw Hilton Resort
Squaw Peak Hilton Resort
Squaw Peak Pointe Hilton
Squaw Peak Resort
Hilton Phoenix
Phoenix Hilton
Pointe Hilton Squaw Peak Hotel Phoenix
Hilton Phoenix At The Peak
Pointe Hilton Squaw Peak Resort
Hilton Phoenix Resort at the Peak Resort
Hilton Phoenix Resort at the Peak Phoenix
Hilton Phoenix Resort at the Peak Resort Phoenix

Frequently asked questions

What is the cancellation policy at Hilton Phoenix Resort at the Peak?

Hilton Phoenix Resort at the Peak offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Phoenix Resort at the Peak?

As of 22 Oct 2025, prices found for a 1-night stay for 2 adults at Hilton Phoenix Resort at the Peak on 16 Nov 2025 start from AU$259.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Phoenix Resort at the Peak?

Yep, Hilton Phoenix Resort at the Peak has a free self car park.

Is there a spa on site at Hilton Phoenix Resort at the Peak?

Yep, Tocasierra Spa is available for guests. It has 2 hot tubs and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Hilton Phoenix Resort at the Peak have a pool?

Yep, and guests love it! Hilton Phoenix Resort at the Peak has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hilton Phoenix Resort at the Peak have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Phoenix Resort at the Peak?

Hilton Phoenix Resort at the Peak features 7 outdoor pools, 2 hot tubs and a health club. All guestrooms come with pillowtop beds and premium bedding.

What makes Hilton Phoenix Resort at the Peak a romantic place to stay?

Couples spa treatments and garden-view dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Phoenix Resort at the Peak.

Is Hilton Phoenix Resort at the Peak family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Hilton Phoenix Resort at the Peak is a hit with families.

Does Hilton Phoenix Resort at the Peak serve breakfast?

Yep, full breakfast is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hilton Phoenix Resort at the Peak?

No, Hilton Phoenix Resort at the Peak does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Phoenix Resort at the Peak?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Phoenix Resort at the Peak?

Check-in begins at 4 PM. Check-out time is 11 AM.

Reviews

Hilton Phoenix Resort at the Peak Reviews

7.6

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 1356 out of 3179 reviews
Rating 8 - Good. 686 out of 3179 reviews
Rating 6 - Okay. 542 out of 3179 reviews
Rating 4 - Poor. 317 out of 3179 reviews
Rating 2 - Terrible. 278 out of 3179 reviews

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, Comfortable, clean and well appointed. Wifi was troublesome to aconnect to, this needed staff assitance. Check-in staff were surly and acted like they didn't want to be there.
Stayed 1 night in Sep 2025

6/10 Okay

GINA

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
This is not the resort's issue at all, but it was extremely hot, with temperatures over 115 degrees. At 2 am, it was still 102 degrees, making the trip an unpleasant one.
Stayed 4 nights in Jul 2025

4/10 Poor

Victoria

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Pedro

Travelled with family
Stayed 2 nights in Jul 2025

4/10 Poor

Tamara

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Amenities
We loved staying here! Beautiful property with great amenities and friendly and courteous staff.
Stayed 1 night in Jul 2025

10/10 Excellent

April

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great spot to spend a few days with the family. The kids loved the resort, pool, lazy, river, and waterslide! The resort was family friendly, and we will definitely visit again. The only downside was that we had to walk farther than normal to get to the restaurant and there was no breakfast buffet. Additionally, our room did not have a microwave. It made feeding children a little more complex. The carpet in their room was stained and dirty. Probably because they allow pets. I did not want my kids even sitting on the floor. Everything else was clean and enjoyable!
Stayed 4 nights in Jul 2025

4/10 Poor

PANAGIOTA, Massapequa Pk

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
unfortunately, as much as we were looking forward to staying at this property we ended up not being happy. Let's start with check in. It was great that our room was ready as soon as we arrived and were able to check in early but we were not given any direction or information about the property at all. We had no idea where we could get food, directions to the pool and amenities. We got to the room and it was spacious but a bit dark and dingy. There was a distinct smell coming from the carpeting as well. The air conditioning in the room would not cool the room under 74* in the main area and the bedroom had one tiny vent so it was HOT. I did mention it to the front desk and they offered to send maintenance to check it out but i didn't want to be stuck in a room where work was being done. We decided to suffer through the hot nights. We were never notified about construction being done on the property and bc of that work we didn't have access to the 2nd pool. Finally the elevator was a little temperamental. On occasion we stood in it waiting for it to start and it didn't so we would get out and use the stairs. The stairs were outside leading to the main pool area. They were cracked and broken so you had to be careful how you stepped to make sure that the broken tile didn't lift, causing a fall.
Stayed 4 nights in Jul 2025

10/10 Excellent

chuck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool area was a hit with the kiddos.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jackelyn

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The pools were really nice for adults and kids.
Stayed 1 night in Jul 2025

2/10 Terrible

Megan

Stayed 3 nights in Jul 2025

2/10 Terrible

Felicia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s just say I could have booked at the motel 6 and it probably would have been better. This hotel is disgusting. The floors were extremely dirty with black stains all over. Missing cabinet doors. Vents were full of dust. Front desk wasn’t nice. Pictures on the website are very deceiving. The ac stopped working the last night. The elevator didn’t work for two days. Next time I’ll book elsewhere
Stayed 4 nights in Jul 2025

6/10 Okay

Stanislav

Stayed 2 nights in Jul 2025

10/10 Excellent

Fabiola

Stayed 2 nights in Apr 2025

6/10 Okay

Angelique

Liked: Cleanliness, staff & service
Check in isn’t until 4pm and pool services like the bar and slide closed at 6pm and water park closes early. Doesn’t feel like enough time for the price. You’re trio feels rushed.
Stayed 1 night in Jul 2025

4/10 Poor

Christin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I thought it would of been helpful to know there was some remodeling taking place. The rooms are very out dated. Some of the pool water was warm. Would of been nice to have the water be more refreshing.
Stayed 2 nights in Jul 2025

2/10 Terrible

Catherine M

Travelled with family
Disliked: Staff & service, property conditions & facilities
I didn’t like how I had adjoining rooms and I left my connecting door open and house service entered my room with out me being checked out yet and locked the connecting door with a young family member sleeping in the bed by herself!! How safe is this situation? What if something happened to her and her family couldn’t get to her because one of the connecting doors was locked by the staff? There was a reason I left my side unlocked, I don’t understand why they needed to shut it. I called the hotel and they said they would call me back, still haven’t heard back. They also need to get more floats for the lazy river, we couldn’t even get any because people were holding them at this chairs!
Stayed 2 nights in Jul 2025

4/10 Poor

JASON

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Melissa, Lake Elsinore

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities
Front door lock hanging off the wall Shower leaking all night AC controls hanging 1/2 on the wall Bedroom tv broken and crooked Data lines running the hallway Tractors and dirt lot outside our windows. Carpet Data lines lining the hallways Entire facility and property under construction. Pure false advertising.Total joke. We had 12 rooms and 25 people. All left the same day they checked in.
Stayed 3 nights in Jul 2025

8/10 Good

Jeanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and spacious, the staff was super friendly. The bathroom in the room is small like almost have to be on the toilet to shut the door. For some reason the bar at the pool wasn't open even though it's a weekend in July. This location doesn't have free breakfast which was a bummer, and if you go to the water park in the afternoon they might be out of towels also the water park did not have enough tubes for the lazy river but it was fun and definitely great for the whole day.
Stayed 2 nights in Jul 2025

4/10 Poor

Mary Jean

Travelled with family
Disliked: Cleanliness, property conditions & facilities
no shampoo, lock difficult to lock, badly stained carpet
Stayed 1 night in Jul 2025

2/10 Terrible

Micheel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with the grandkids. Mine had a blast!
Stayed 2 nights in Jul 2025

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service
A little rundown but good for overnight. My kids enjoyed the pool
Stayed 1 night in Jul 2025