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Fairmont Chateau Laurier

4.5 star property
Luxury hotel with 3 restaurants and fitness centre

Photo gallery for Fairmont Chateau Laurier

Lounge
Presidential Suite, 1 King Bed
Lounge
Terrace/patio
Presidential Suite, 1 King Bed

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
The current price is AU$276
includes taxes & fees
14 Nov - 15 Nov

Explore the area

View map
1 Rideau St, Ottawa, ON, K1N 8S7
  • Place, Byward Market Square
    ‪5 min walk‬
  • Place, Parliament Hill
    ‪5 min walk‬
  • Place, University of Ottawa
    ‪7 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪16 min drive‬

Room options

View all photos for Double Room, 2 Double Beds (Fairmont Room)

Double Room, 2 Double Beds (Fairmont Room)

Double Room, 2 Double Beds (Fairmont Room)

8.4 out of 10
Very good
(107 reviews)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont, Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Fairmont, Room, 1 King Bed

8.6 out of 10
Excellent
(99 reviews)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 Queen Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Fairmont, Room, 1 Queen Bed

8.6 out of 10
Excellent
(150 reviews)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Double Room, 2 Double Beds

8.4 out of 10
Very good
(28 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(34 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Junior Suite, 1 Queen Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
Blackout curtains
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Room, 1 Queen Bed, View (Parliament View)

View from room

Fairmont Room, 1 Queen Bed, View (Parliament View)

8.2 out of 10
Very good
(32 reviews)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Room, 1 King Bed, View (Parliament View)

1 bedroom, premium bedding, pillow-top beds, minibar

Fairmont Room, 1 King Bed, View (Parliament View)

8.8 out of 10
Excellent
(50 reviews)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Double Room, 2 Double Beds, View (Parliament View)

1 bedroom, premium bedding, pillow-top beds, minibar

Fairmont Double Room, 2 Double Beds, View (Parliament View)

7.8 out of 10
Good
(19 reviews)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed, City View

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds (Parliament View)

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Double Room, 2 Double Beds (Parliament View)

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room,1 King Bed (Parliament or Majors Hill Park View)

1 bedroom, premium bedding, pillow-top beds, minibar

Signature Room,1 King Bed (Parliament or Majors Hill Park View)

8.8 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Corner Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite, 2 Double Beds

Corner Suite, 2 Double Beds

Corner Suite, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
Blackout curtains
  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
  • 187 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite, 1 Queen Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Corner Suite, 1 Queen Bed

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Ottawa

A luxury stay in the heart of Ottawa awaits you at Fairmont Chateau Laurier. Within steps you'll find Rideau Canal and Rogers Centre Ottawa within a short 5-minute stroll. Highlights at this hotel include 3 restaurants, an indoor swimming pool and a bar/lounge. .The restaurant, Wilfrid's, serves international cuisine and is open for breakfast. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Other amenities include a gym, Wi-Fi in public areas and spa services. Each morning full breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 4.5-property class Downtown Ottawa hotel include Byward Market Square and University of Ottawa.

What's nearby

  • Rideau Centre - 2 min walk - 0.2 km
  • Rogers Centre Ottawa - 2 min walk - 0.2 km
  • Byward Market Square - 5 min walk - 0.5 km
  • Parliament Hill - 5 min walk - 0.5 km
  • University of Ottawa - 7 min walk - 0.6 km

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 10 min drive
  • Ottawa International Airport (YOW) - 21 min drive

Restaurants

  • ‪Tim Hortons - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Purdys Chocolatier - ‬3 min walk
  • ‪Wilfrid's - ‬1 min walk
  • ‪Little Victories - ‬3 min walk

About this property

Fairmont Chateau Laurier

Luxury hotel with 3 restaurants and fitness centre
Fairmont Chateau Laurier offers its guests an indoor pool and a fitness centre. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

Business amenities include a business centre and meeting rooms. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Fairmont Chateau Laurier. Parking is available for a fee.

This 4.5-star Ottawa hotel is smoke free.

  • 426 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Conference rooms
  • Built in 1912
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Fairmont Chateau Laurier offers 426 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

This Ottawa hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Microwaves, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 15.76 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (CAD 15.76 per night)

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (CAD 67.80 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 42 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • La Terrasse
  • Wilfrid's
  • Zoe's Lounge

Things to do

  • Art gallery
  • Bicycle rentals
  • Gym
  • Indoor pool

Family friendly

  • High chair
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave on request
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 January to 31 January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 60 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 42 per person
  • Fee for in-room wireless Internet: CAD 15.76 per day (rates may vary)
  • Fee for in-room wired Internet: CAD 15.76 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 15.76 per night (rates may vary)
  • Valet parking fee: CAD 67.80 per day (in/out privileges)
  • Pet fee: CAD 60 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 7:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chateau Fairmont Laurier
Chateau Laurier
Chateau Laurier Fairmont
Fairmont Chateau
Fairmont Chateau Laurier
Fairmont Chateau Laurier Hotel
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Chateau Laurier Ottawa
Fairmont Laurier
Laurier
Fairmont Hotel Chateau Laurier
Fairmont Hotel Ottawa
Fairmont Ottawa
Ottawa Fairmont
Fairmont Chateau Laurier Hotel
Fairmont Chateau Laurier Ottawa
Fairmont Chateau Laurier Hotel Ottawa

Frequently asked questions

What is the cancellation policy at Fairmont Chateau Laurier?

Fairmont Chateau Laurier offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Chateau Laurier?

As of 28 Oct 2025, prices found for a 1-night stay for 2 adults at Fairmont Chateau Laurier on 14 Nov 2025 start from AU$275.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Chateau Laurier?

Yep, Fairmont Chateau Laurier has uncovered valet parking with in/out privileges for CAD 67.80 per day.

Is there a spa on site at Fairmont Chateau Laurier?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Fairmont Chateau Laurier have a pool?

Fairmont Chateau Laurier has an indoor pool. The pool is open 7:00 AM to 7:30 PM.

What makes Fairmont Chateau Laurier a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Fairmont Chateau Laurier.

Is Fairmont Chateau Laurier family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Fairmont Chateau Laurier is a hit with families.

Does Fairmont Chateau Laurier serve breakfast?

Yep, full breakfast is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Fairmont Chateau Laurier?

No, Fairmont Chateau Laurier does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Chateau Laurier?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Chateau Laurier?

Check-in begins at 4 PM. Check-out time is noon.

Reviews

Fairmont Chateau Laurier Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1778 out of 2854 reviews
Rating 8 - Good. 563 out of 2854 reviews
Rating 6 - Okay. 295 out of 2854 reviews
Rating 4 - Poor. 110 out of 2854 reviews
Rating 2 - Terrible. 108 out of 2854 reviews

Reviews

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurants around
Stayed 1 night in Jul 2025

6/10 Okay

Michael

Stayed 1 night in Jul 2025

10/10 Excellent

Megg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottawa hotel of choice

The Château Laurier is a hotel. I choose to stay in almost every time I am in Ottawa. The location is perfect for business and pleasure. The hotel staff aim to please. This trip as we were travelling as a couple, we upgraded our suite to provide a little more room and a beautiful view of the parliament buildings The hotel bar makes fantastic cocktails, and the bartenders love to create for you Although I did not go to the buffet breakfast this time, I typically indulge one morning as it is delicious and provide so many options. The pool is great for swimming laps, but leaves a little something to be desired compared to other Fairmont hotel pools. I am already looking forward to my next trip to Ottawa and my stay at the Château Laurier.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kim

Stayed 3 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Farheen

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Balwinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent
Stayed 1 night in Jul 2025

4/10 Poor

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
No AC, no fridge, no hot tub, no fan in washroom.
Stayed 2 nights in Jul 2025

6/10 Okay

Russ

Liked: Cleanliness, staff & service, amenities
The air conditioning was minimal at best. They did driver a fan though. Still the room never dropped below 22. There was no fan in the bathroom so if you "sat down", you had to close the door after you sprayed something. No fridge to keep my things chilled. Only a mini bar. No hot tub. Television was mounted but not able to adjust. Such a beautiful aesthetic and very rich in history. Like staying in a museum instead of a luxury hotel. Definitely needs to be modernized with simple luxuries as being able to move a television, turn a fan on in the washroom, climate control without having a fan or two, and a fridge to keep my items chilled. Other than that it was very nice.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
For the price, our stay was just ok. The room was clean and big enough, but we had to call down for more towels and toilet paper because the supply in the room was low. The beds are bouncy, and all the closet and bathroom doors are ill-fitting and require a heft to open and close (which results in a loud noise). The gym is nice, but the gym lockers are rusty and the showers have low water pressure. Also, note this hotel has a nice historic pool but no hot tub.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Claudio

Travelled with family
Disliked: Staff & service
My wife forgot a beautiful ring on the night table. I called in and ased to check and return it via post. Never got a reply. Further contacted by phone and email to management and Genevieve... Nobody ever bother to follow up with us!!! I did not expect such miserable reaction for a so called 4 stars hotel!
Stayed 2 nights in Jul 2025

10/10 Excellent

Matt

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

i

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the best customer service
Stayed 2 nights in Jul 2025

10/10 Excellent

Mehdi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Gunther

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Just mediocre Ive seen motel 6 with comparable rooms. You are paying for the area. Definitely not a fairmont hotel standard. Really not worth the $$. 1 and done
Stayed 1 night in Jul 2025

8/10 Good

Roman

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Leon

Travelled with partner
Disliked: Staff & service
Room was very outdated with old smelly carpeting. If you’re going to be a pet friendly hotel you need to eliminate carpeting at least in rooms! Most of the staff was like deer in headlights (seemed overwhelmed). Waiting 45 minutes for valet parking isn’t ok ! You can’t get by on historical and architectural beauty alone. Still need service !!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Cute but old rooms

It was a great hotel, I just wish the room were nicer. I didn’t get the luxury feel in my room at all even tho it was EXPENSIVE. I could literally use the sink while on the toilet, water was dripping in the shower. That said, the employees were incredible !!
Stayed 1 night in Jul 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great spot! Definitely recommend this for tourists/visitors.
Stayed 2 nights in Jul 2025

8/10 Good

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest issue I had was my shower not working but the staff at Fairmont were so accommodating and did their best to rectify the issue quickly. It was greatly appreciated.
Stayed 1 night in Jul 2025

2/10 Terrible

Kal

Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive. Too old. Rooms smell. Only $70 valet. Goto casino in gatineau
Stayed 1 night in Jul 2025