8/10 Good
Linda
Travelled with family and small children
12 Feb 2024
Liked: Cleanliness, staff & service, property conditions & facilities
When checking in, the front desk tried to charge us $14 for parking although it was included with our Expedia reservation (happened at our last stay too). Our room was nice and clean and the robe and crib we requested were quickly delivered to us. The pool and hot tub were nice, but it would be great if Brookstreet could offer some courtesy lifejackets and water wings like many other local hotels do - it's an easy thing to forget. We were disappointed that the children's pool area is still not available - this would be hugely beneficial for us since we have a 3-year-old and a walking 10-month-old. Kids slept in a little late which was a nice surprise, but when we requested a late checkout, we were only given 30 minutes. That was disappointing since many hotels have noon checkout and that extra hour means that you can really enjoy the amenities that you came for without being in a frenzied rush to checkout. We attempted to make the best of things. I went down to scope out the sauna, but it was closed for the week. I checked the website once we arrived home to see if I had missed that, but there was no mention of it. Overall, it was an okay stay.
Linda
Stayed 1 night in Feb 2024