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Metcalfe Hotel Ottawa by Gray Collection

Property class: 4

Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

A modern indoor space with a central seating area, a bookshelf, and hanging lights.
A spacious indoor area with multiple seating arrangements, including tables and chairs, and a large bookshelf.
A historic building with a prominent entrance labeled "The Metcalfe." It features a classic architectural style with a symmetrical facade, large windows, and a central entrance with a decorative canopy.
A library with bookshelves, a ladder, and hanging light fixtures.
A hallway with a dark door labeled "No 307" and another door labeled "No 306".

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$257
includes taxes & fees
30 Oct - 31 Oct

Explore the area

View map
123 Metcalfe Street, Ottawa, ON, K1P 5L9
  • Place, National Arts Centre
    ‪3 min walk‬
  • Place, Ottawa City Hall
    ‪3 min walk‬
  • Place, Parliament Hill
    ‪8 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed (Atrium)

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, wooden headboard, and a nightstand with a radio.

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(35 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

A hotel room with a large bed, a nightstand with a radio, a framed picture on the wall, and a window with curtains.

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(57 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Corner

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Suite, Corner

7.0 out of 10
Good
(2 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Suite, 2 Bedrooms

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Room (Queen)

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 Single Murphy Bed

View all photos for Executive Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(9 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Executive Room, 2 Bedrooms

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite

A modern living room with a blue sofa, a brown leather armchair, a round coffee table, and a floor lamp.

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

A hotel room with two beds, a wooden floor, a ceiling light, and a window with curtains.

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(43 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(22 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

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About the area

Ottawa

Metcalfe Hotel Ottawa by Gray Collection places you in the centre of Ottawa, within a short 5-minute stroll of Confederation Park and National Arts Centre. Highlights at this hotel include a restaurant and in-room free WiFi. .This pet-friendly hotel offers free WiFi in public areas, a fitness centre and concierge services. Plus you'll find a 24-hour front desk, a library and dry cleaning/laundry services. Full breakfast is available on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 4-property class Downtown Ottawa hotel include Sparks Street Mall and Confederation Square.

What's nearby

  • National Arts Centre - 3 min walk - 0.3 km
  • Rideau Canal - 3 min walk - 0.3 km
  • Ottawa City Hall - 3 min walk - 0.3 km
  • Rideau Centre - 7 min walk - 0.6 km
  • Parliament Hill - 8 min walk - 0.7 km

Getting around

  • Ottawa Station - 6 min drive
  • Parliament Station - 6 min walk
  • Ottawa International Airport (YOW) - 15 min drive

Restaurants

  • ‪Meet Noodle 又見壹面 - ‬2 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪The Scone Witch - ‬2 min walk
  • ‪Cocotte Bistro - ‬1 min walk
  • ‪Le Moulin de Provence - ‬3 min walk

About this property

Metcalfe Hotel Ottawa by Gray Collection

There's a restaurant on site. WiFi is free in public spaces. There are 6 meeting rooms available. A fitness centre, a library, and multilingual staff are also featured at Metcalfe Hotel Ottawa by Gray Collection. Parking is available for a fee. A complete renovation of Metcalfe Hotel Ottawa by Gray Collection was completed in July 2022.

This 4-star Ottawa hotel is smoke free.

  • 108 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Metcalfe Hotel Ottawa by Gray Collection offers 108 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (CAD 47 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Gym
  • Library

Family friendly

  • Children's games
  • In-room cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

Frequently asked questions

What is the cancellation policy at Metcalfe Hotel Ottawa by Gray Collection?

Metcalfe Hotel Ottawa by Gray Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Metcalfe Hotel Ottawa by Gray Collection?

As of 24 Oct 2026, prices found for a 1-night stay for 2 adults at Metcalfe Hotel Ottawa by Gray Collection on 30 Oct 2026 start from AU$257, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Metcalfe Hotel Ottawa by Gray Collection?

Yep, Metcalfe Hotel Ottawa by Gray Collection has valet parking for CAD 47 per night.

What makes Metcalfe Hotel Ottawa by Gray Collection a romantic place to stay?

A champagne service, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Metcalfe Hotel Ottawa by Gray Collection.

Does Metcalfe Hotel Ottawa by Gray Collection serve breakfast?

You bet, full brekkie is on offer weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 1:00 PM.

Is there a free airport shuttle available at Metcalfe Hotel Ottawa by Gray Collection?

No, Metcalfe Hotel Ottawa by Gray Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Metcalfe Hotel Ottawa by Gray Collection?

Yep, you can grab a meal at Metcalfe Hotel Ottawa by Gray Collection's onsite restaurant.

What time are check-in & check-out at Metcalfe Hotel Ottawa by Gray Collection?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Metcalfe Hotel Ottawa by Gray Collection?

Furry friends are welcome at Metcalfe Hotel Ottawa by Gray Collection, with food and water bowls on offer.

Metcalfe Hotel Ottawa by Gray Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1502 out of 1930 reviews
Rating 8 - Good. 306 out of 1930 reviews
Rating 6 - Okay. 71 out of 1930 reviews
Rating 4 - Poor. 29 out of 1930 reviews
Rating 2 - Terrible. 22 out of 1930 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, nice rooms and excellent staff
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a good location loved the shower gels etc
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and great staff!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! It was in a convenient location, and the staff were very kind!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We like everything about this hotel.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful property.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, beautiful building and a clean comfortable room
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect! The staff were super kind and friendly, the room was spacious and comfortable, and the location was perfect. I really enjoyed my stay!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the property impeccably clean.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had never stayed here before, but I plan to again. Very nice hotel
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location. Beautiful hotel.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from checking to check out. Love the hotel, will stay again.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent and close to many sites and transit. Have stayed here many times and will continue to do so. Brunch at Cocotte Bistro is a must for us when staying here and makes for a great way to start tge day before venturing out.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very well situated walking distance to Rideau mall.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. Very clean, staff was helpful and is super well located
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and restaurant. Le labo products as a plus ✨
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a great location downtown Ottawa. Walking distance to many popular restaurants and touristic places. In-house restaurant (Cocotte) is also very good.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed there for a night, but the hotel staff very nice and friendly, the room was clean and comfortable, I would definitely book again when next in ottawa
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, centrally located. Multiple stays over the years, recommended.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, perfect location for tourist, nice comfortable bed, very clean and modern bathroom. Only cons were no ice bucket in room, and restaurant closed early. Overall it was a great stay
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and friendly staff. Beautiful clean comfortable room. Have stayed there twice and would definitely go back.
Stayed 1 night in Jun 2026